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SureCritic / Hyundai Dealer / O'Brien Hyundai of Fort Myers
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O'Brien Hyundai of Fort Myers

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(7,626 Reviews)
-2
Write a Review
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Score Details

5 stars
82%
4 stars
9%
3 stars
3%
2 stars
1%
1 star
2%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
Original Review
Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5
354
Total ReScores™
4.7
ReScore™ Average
-2
Net Promoter Score ®

Business Details

About

The service staff at O'Brien Hyundai are factory certified technicians and trained to ensure your Hyundai runs well for the road ahead. The service staff at O'Brien Hyundai are factory certified technicians and trained to ensure your Hyundai runs well for the road ahead.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(239) 970-9253
Closed
Business Hours

Business Hours

Mon
7:30 AM - 6:00 PM
Tue
7:30 AM - 6:00 PM
Wed
7:30 AM - 6:00 PM
Thu
7:30 AM - 6:00 PM
Fri
7:30 AM - 6:00 PM
Sat
8:00 AM - 5:00 PM
Sun
closed
* Eastern Time (Us & Canada)
2850 Colonial Blvd. Fort Myers, FL 33966
Get Directions
Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(7,626 Reviews)
Write a Review
Recent Reviews
SM
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Steve M.
Cape Coral, FL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/07/2025
0
Category: Service
Oil change
Scheduled an oil change for 12:30 arrived at 12:15 sat in car for 45 minutes waiting for an attendant then he said it could be up to 2 hours . This is unacceptable I’ve owned nothing but Hyundai vehicles for over 20 years and always have had the maintenance done at the dealership in Springfield Il and now here in Fort Myers and I have finally had enough of the poor service. My next purchase will be another vehicle brand.
ST
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Steve T.
Cape Coral, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/21/2024
10
Category: Service
Seamless
Always a pleasure working with Adan and Joshua.They Make the process so easy,Highly recommend.Fair prices and variety of selections.
RH
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Richard H.
Fort Myers, FL
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/04/2024
10
Category: Service
Good Deal
William Karrels and Rex worked up a great deal and helped me out big time.
CS
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Cindy S.
Fort Myers, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/21/2024
10
Category: Service
A Blessing
My salesman, Joshua was truly a blessing. He was so helpful caring and kind. He truly wanted to find me the perfect car. He was so patient with me as well. I truly thank everyone who helped me with my experience at Hyundai of FM!
UT
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Un T.
Fort Myers, FL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/26/2024
0
Category: Service
Avoid the service department
Terrible and overpriced service and the service people don't care at best and are downright rude at worst. The dealership is owned by the Morgan Auto Group which owns over 60 dealerships so they really don't care about individual customers any longer. Avoid!
BB
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Bruce B.
Fort Myers, FL
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/12/2024
0
Category: Service
Fort Myers Hyundai
I recently bought out my /grandaughters lease as she wanted to buy the car. We supposedly thought all was in order as i had to co-sign which i had no problem doing. I started getting mail from and simply wanted to now why me instead of my Grandaughter who was to pay on the loan. So i first called Megan my sales Associate, then i called the Finance, still no answer or no call back,so finally i called the Sales Manager and not one have called me back.Not very good business wouldn't you agree? So next time my business will go back to KIA where i now the take care of their customers because i have one myself.
JC
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John C.
Nokomis, FL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/23/2023
0
Category: Service
terrible experience
Terrible dealer!! The positive reviews here must be generated by the staff. I tried to buy a car from this dealer. work the numbers on the phone with the salesman, and he supposedly ok it with the manager. So I drive over an hour with a certified check for the total
go through most of the routine and the finance guy finally tells me the big secret of this dealer. The FMA!! What? You dont know what the FMA is? Well it cost $3000, and its a package of stupid discounts nobody would ever use. This is not posted prominently in their store, on the site, or told by the salesman.
The FMA is required! Everybody pays it!! Really? What a stupid tactic. Dont even consider buying here as they will spring some BS charge on you at the last minute. Very rude people also.
The dont understand why I would object. Really?
Laughable place with morons working there and a crook for an owner.
KL
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Kasey L.
Cape Coral, FL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/12/2023
0
Category: Service
Worst Customer Service Ever
Staff is friendly and nice and they always get the job done, but i alway have a problem when coming here as I’ve never had a smooth interaction with them. The timeframe to fix the car is unreliable as they almost never stick to the timeframe they give. I’m guessing there is also major miscommunication going on as when I called to check on my car, I was transferred over 10 different times back and forth between the service and parts departments. They often have technical issues as well as they have had problems finding my insurance within the system, but communication isn’t a priority for them as they waited over 2 hours before informing me without starting the service that they were looking for my insurance when the service itself only took an hour and a half. I’ve been here about 5-6 times since February now when I bought a brand new car from them. In my honest opinion unless you are willing to wait double the timeframe they give you, it’s better off to go somewhere else to get it fixed.

Update: I tried to give them another chance again, but they don’t care about how long you have to wait. I’ve had a flat tire for over 2 weeks now that they never have time to change when it should take them only 30 minutes to an hour. They will tell you to wait at least 2-3 hours to get the claim approved before they can even start working on it. They told me the next availability wouldn’t be until 2 weeks from now, next month in September. They also wanted me to leave my car overnight for a tire change which shouldn’t take more than an hour. So basically overall, they are telling me that it takes a OVER A MONTH TO CHANGE A FLAT TIRE which is unbelievable and unreasonable. I usually don’t write reviews even when I have a bad experience, but this is quite literally the worst customer service I’ve ever had.
KL
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Kasey L.
Cape Coral, FL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/12/2023
0
Category: Service
Worst Customer Service
Staff is friendly and nice and they always get the job done, but i alway have a problem when coming here as I’ve never had a smooth interaction with them. The timeframe to fix the car is unreliable as they almost never stick to the timeframe they give. I’m guessing there is also major miscommunication going on as when I called to check on my car, I was transferred over 10 different times back and forth between the service and parts departments. They often have technical issues as well as they have had problems finding my insurance within the system, but communication isn’t a priority for them as they waited over 2 hours before informing me without starting the service that they were looking for my insurance when the service itself only took an hour and a half. I’ve been here about 5-6 times since February now when I bought a brand new car from them. In my honest opinion unless you are willing to wait double the timeframe they give you, it’s better off to go somewhere else to get it fixed.

Update: I tried to give them another chance again, but they don’t care about how long you have to wait. I’ve had a flat tire for over 2 weeks now that they never have time to change when it should take them only 30 minutes to an hour. They will tell you to wait at least 2-3 hours to get the claim approved before they can even start working on it. They told me the next availability wouldn’t be until 2 weeks from now, next month in September. They also wanted me to leave my car overnight for a tire change which shouldn’t take more than an hour. So basically overall, they are telling me that it takes a OVER A MONTH TO CHANGE A FLAT TIRE which is unbelievable and unreasonable. I usually don’t write reviews even when I have a bad experience, but this is quite literally the worst customer service I’ve ever had.
KG
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Kara G.
Fort Myers, FL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/08/2023
0
Category: Service
Messed up my loan and horrible after sales experience
I tried numerous times to give the dealership a chance to solve the issues, but after 5 follow ups and multiple 'I'll call you' messages that did not come to fruition, I've decided to provide my experience.
During the sales process, I had an overall positive experience with my sales person Vince and business manager Brady, but things changed as quickly as the next day when I followed up to collect two things that were left in my trade in. Followed up twice, was told they'd reach back out, never heard a thing, so bye bye to those things I was after.
I also took out a loan to cover part of the vehicle costs, which they screwed up taking out $10k OVER what I requested, even though the remainder of the vehicle had been paid for with a cashiers check. After my initial email bringing this to their attention, I followed up 5 TIMES beyond that, and received 3 responses, each saying I would get a call or an update soon. It has now been a week since my last follow up, with no response and almost 4 weeks since the loan was taken out, with no adjustment made. I would strongly recommend not doing business with this dealership. Extremely disappointed and I still have no resolution as to when the additional $10k will come off my loan. I believe I have given more than a fair opportunity and ample time for the business to rectify this issue before publishing a review.
CS
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Crawford S.
Fort Myers, FL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/16/2023
0
Category: Service
They suck Hyundai of ft Myers on colonial
Just stay away their crooks
SS
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Samuel S.
Fort Myers, FL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/16/2023
0
Category: Service
Hyundai of ft Myers is hiding behind O'Brien's name because they are the worst in the state
They lie about everything even there name to get different reviews stay away especially seniors they don't care about nothing but the dollar
JB
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Jenna B.
Lehigh Acres, FL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/11/2023
0
Category: Service
Hyundai of Ft Myers are crooks
The dealership ripped my mother in law off. She went in to by a new car. They charged her $4000 over sticker price and then added on $7,0000 of warranties without her knowing on a brand new vehicle that comes with warranties. Pitiful they can take advantage of an older person like that and not care.
TN
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Trina N.
Naples, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/16/2023
10
Category: Service
EXCEPTIONAL
My salesman Juan Giraldo was exceptional. His attention to detail and thoroughness was outstanding. He was always available by phone even when on vacation. AND my Santa Fe is beautiful!!
TN
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Trina N.
Naples, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/16/2023
10
Category: Service
PERFECTION
Juan Giraldo is the best car saleman I've ever had the pleasure to work with. He is deligent, respectful and on the top of his game. He always returns a phone call even when on vacation. Not to mention that my Hyundai Sante Fe with the caligraphy package is just gorgeous!!!
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