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OBrien Hyundai of Normal

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(4,481 Reviews)
94
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Score Details

5 stars
94%
4 stars
4%
3 stars
<1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 2.9/5Overall Rating 2.9/5Overall Rating 2.9/5Overall Rating 2.9/5Overall Rating 2.9/5
83
Total ReScores™
5.0
ReScore™ Average
94
Net Promoter Score ®

Business Details

About

OBrien Hyundai of Normal is your Bloomington, IL area dealer, located in Normal, IL. Our Service Center is staffed with expert technicians who are trained to ensure your vehicle runs well for years to come! Call us to schedule your next repair or maintenance service. OBrien Hyundai of Normal is your Bloomington, IL area dealer, located in Normal, IL. Our Service Center is staffed with expert technicians who are trained to ensure your vehicle runs well for years to come! Call us to schedule your next repair or maintenance service.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(309) 664-1222
Closed
Business Hours

Business Hours

Mon
7:30 AM - 6:00 PM
Tue
7:30 AM - 6:00 PM
Wed
7:30 AM - 6:00 PM
Thu
7:30 AM - 6:00 PM
Fri
7:30 AM - 6:00 PM
Sat
8:00 AM - 2:00 PM
Sun
closed
* Central Time (Us & Canada)
600 Greenbriar Drive Normal, IL 61761
Get Directions
Service Department's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(4,481 Reviews)
Write a Review
Recent Reviews
CH
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Carol H.
Pontiac, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/31/2023
10
Category: Service
Car Purchase
I bought a new vehicle from Michelle, the Internet salesperson. The process was easy and she had my car ready to go when I arrived to do the paperwork. Enjoyable experience!
MK
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Mark K.
Danville, IL
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/01/2023
7
Category: Service
Bought a 2018 buick
Roy was my salesman I was happy with my deal. He did an excellent job of getting me through the buying process. I would buy another car from roy
PM
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Paul M.
Paxton, IL
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/13/2022
9
Category: Service
Bought a car
My wife and I visited OBrien in Normal for the first time and bought a car that day. Our salesman, Roy, was very helpful and knowledgeable about his product. He made us a priority. The process seemed to take a long time (6 hours) but it was no fault of Roy's. They may have been a little understaffed on a Saturday. Roy has since called us to make sure everything is going well with our purchase and I have his cell phone if we need him. He is first class and we enjoyed him working with us.
HK
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Heather K.
Bloomington, IL
2013 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/13/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Reliable service
James, Renee & the service crew always make sure that my transportation needs are being met and don’t interrupt my day-to-day activities. They keep me on the road and also have kept my 2013 in tip top shape. That’s was reliable service from people who care does. Thank you!
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 04/13/2022 09:56 AM

Wow what an amazing review to start the afternoon with thank you! We appreciate your continued support of our service department and taking your time to review us after every visit. It's truly reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district. Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Thanks again and have a great Spring!!!

Brandon Kessinger
Service Manager
309-664-1222

RS
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Randall S.
Mc Lean, IL
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Nothing but the best
These people provide exactly what I'm looking for; a friendly, straight-forward, and honest business approach while treating me as a friend and greeting me with a smile every time I walk in.
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 04/13/2022 09:57 AM

Thank you for the raving review! It's truly reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district thank you. Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Thanks again and have a great Spring!!

Brandon Kessinger
Service Manager
309-664-1222

GL
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Goline L.
Bloomington, IL
2021 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Service Department
Every service interaction has been excellent. I love how they keep you posted while waiting in lounge. i was contacted later when parts came in and appointment scheduled immediately to complete remaining repairs. They even offered the shuttle that showed up promptly so I could pickup vehicle.
JAMES E., Hyundai Advisor from OBrien Hyundai of Normal responded on 04/02/2022 07:00 AM

Thanks again for taking your time to review us after every visit. We appreciate your continued support of our service department. It's truly reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district thank you! Don't forget to download the O'Brien rewards app and like us on Facebook through it for points towards your next visit along with other features. Thanks again and have a great rest of your week!!

 

James Echevarria
Hyundai Advisor
JW
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Jeffrey W.
Minier, IL
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Outstanding Service Personnel...
Thanks so much for continuing consistent exemplary service staff...they know and appreciate thier customers and treat us as family.
JAMES E., Hyundai Advisor from OBrien Hyundai of Normal responded on 04/02/2022 06:59 AM

Thanks again for taking your time to review us after every visit. We appreciate your continued support of our service department. It's truly reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district thank you! Don't forget to download the O'Brien rewards app and like us on Facebook through it for points towards your next visit along with other features. Thanks again and have a great rest of your week!!

 

James Echevarria
Hyundai Advisor
Verified Customer
Bloomington, IL
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great Service!
Great Service!
JAMES E., Hyundai Advisor from OBrien Hyundai of Normal responded on 04/02/2022 06:58 AM

Thanks again for taking your time to review us after every visit. We appreciate your continued support of our service department. It's truly reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district thank you! Don't forget to download the O'Brien rewards app and like us on Facebook through it for points towards your next visit along with other features. Thanks again and have a great rest of your week!!

 

James Echevarria
Hyundai Advisor
KB
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Karen B.
Bloomington, IL
2018 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Routine maintenance
I've always been satisfied by the customer service they provide. James is one in a million, can't say enough. The staff their really rises to the occasion! Will continue to get my vehicle serviced there!
JAMES E., Hyundai Advisor from OBrien Hyundai of Normal responded on 04/02/2022 06:58 AM

Thanks again for taking your time to review us after every visit. We appreciate your continued support of our service department. It's truly reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district thank you! Don't forget to download the O'Brien rewards app and like us on Facebook through it for points towards your next visit along with other features. Thanks again and have a great rest of your week!!

 

James Echevarria
Hyundai Advisor
KM
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Kyle M.
Bloomington, IL
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great service
Been going to their service center for years! Love James and Renee, they run the show and are very accommodating.
JAMES E., Hyundai Advisor from OBrien Hyundai of Normal responded on 04/02/2022 06:58 AM

Thanks again for taking your time to review us after every visit. We appreciate your continued support of our service department. It's truly reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district thank you! Don't forget to download the O'Brien rewards app and like us on Facebook through it for points towards your next visit along with other features. Thanks again and have a great rest of your week!!

 

James Echevarria
Hyundai Advisor
CD
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Carys D.
Bloomington, IL
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Very quick and very professional.
I got my car in and out within 3 hours and now I have cold AC!
JAMES E., Hyundai Advisor from OBrien Hyundai of Normal responded on 04/02/2022 06:57 AM

Thanks again for taking your time to review us after every visit. We appreciate your continued support of our service department. It's truly reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district thank you! Don't forget to download the O'Brien rewards app and like us on Facebook through it for points towards your next visit along with other features. Thanks again and have a great rest of your week!!

 

James Echevarria
Hyundai Advisor
Verified Customer
Normal, IL
2013 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Routine Oil Change
Always very professional and excellent service as always.
JAMES E., Hyundai Advisor from OBrien Hyundai of Normal responded on 04/02/2022 06:57 AM

Thanks again for taking your time to review us after every visit. We appreciate your continued support of our service department. It's truly reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district thank you! Don't forget to download the O'Brien rewards app and like us on Facebook through it for points towards your next visit along with other features. Thanks again and have a great rest of your week!!

 

James Echevarria
Hyundai Advisor
Verified Customer
Bloomington, IL
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Quality service
I am keeping my 2015 as long as I can. I’m at 181,000 miles and the service department never lets me down when it comes to the safety of my car. They are honest about what needs to be done for safety and what can wait a week or two. I have never left disappointed. They go over and above to make sure I understand what they are saying.
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 03/22/2022 05:42 PM

What an amazing review to finish the day with thank you! We appreciate your continued support of our service department. It's truly reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district thank you! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Thanks again and have a great Spring!

Brandon Kessinger
Service Manager
309-664-1222

Verified Customer
Bloomington, IL
2017 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Best service
Always the best service
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 03/22/2022 05:47 PM

What a great review to finish the day with thank you! It's truly reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district. Don't forget to download the O'Brien rewards app and like us on Facebook through it for points towards your next visit along with other features. Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Thanks again and have a great Spring!!

Brandon Kessinger
Service Manager
309-664-1222

JW
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James W.
El Paso, IL
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Dependable and excellent service
For more than 10 years, I've never had anything short of an excellent experience with the service team. Thanks for all you do!
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 03/18/2022 06:13 AM

What an amazing review to finish the week with thank you! We appreciate your continued support of our service department and taking your time to review us after every visit. Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Thanks again and have a great weekend!!

Brandon Kessinger
Service Manager
309-664-1222

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