business image

OC House Of Suspension

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(390 Reviews)
96
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
96
Net Promoter Score ®

Business Details

About

OC House of Suspension specializes on the suspension, brakes, and wheel alignments of your vehicle. We will ensure your vehicle is in good shape before you take it out on the road. We will always give you the correct estimate, without unnecessary charges or services that aren't needed. After we research the root cause of the problem, we OC House of Suspension specializes on the suspension, brakes, and wheel alignments of your vehicle. We will ensure your vehicle is in good shape before you take it out on the road. We will always give you the correct estimate, without unnecessary charges or services that aren't needed. After we research the root cause of the problem, we will assess your options, and perform the service after your approval has been received. Here at OC House of Suspension, we understand the hassle of having to take your car to the shop. That's why we promise to make your visit as smoothly and as prompt as possible, so that you can be in and out in no time. ...more

Categories
Auto Repair, Oil Change, Car Maintenance
Contact
(949) 768-6261

Business Hours

Mon
8:30 AM - 5:00 PM
Tue
8:30 AM - 5:00 PM
Wed
8:30 AM - 5:00 PM
Thu
8:30 AM - 5:00 PM
Fri
8:30 AM - 5:00 PM
Sat
closed
Sun
closed
* Pacific Time (Us & Canada)
26901 Vista Terrace Lake Forest, CA 92630
OC House Of Suspension's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(390 Reviews)

RJ
gravatar
ROB J.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/18/2025
verified customerVerified Customer
10
06 Toyota Tundra
I've got a truck most mechanic's don't particularly enjoy working on. Lifted and offroad suspension. These guys nailed the alignment and replaced outer tie rods. They also diagnosed a noise other place mis diagnosed as left front wheel bearing. It was actually the left rear wheel bearing. They replaced left rear wheel bearing and seals. No more noise. OC house of suspension is a great shop highly recommended! Thank you Luis and Carlos.
LUIS B., GENERAL MANAGER from OC House Of Suspension responded on 04/18/2025 09:41 AM

We're pleased to hear that the team hit the bullseye with your truck. It sounds like they tackled your lifted beauty like pros, and we're glad they diagnosed that pesky noise accurately. After all, who wants to ride around with an unwelcome soundtrack? Your recommendation means a lot, and it’s awesome to know Luis and Carlos made your experience smoother than a fresh pair of shocks. Happy driving!


Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/17/2025
verified customerVerified Customer
10
Perfect alignment
I used their services in 2021 to align my RV. Four years later my tires were perfectly worn - time for new tires.
As a “walk in” I was surprised how quickly they executed the new alignment - which including road test and recheck! PERFECT
LUIS B., GENERAL MANAGER from OC House Of Suspension responded on 04/18/2025 10:01 AM

We appreciate you sharing your experience with us. It’s great to hear that your tires were wearing evenly after all that time—sounds like our alignment services really hit the mark! We aim for a quick turnaround because we know how eager everyone is to hit the road. A thorough road test and recheck is just part of our mission to keep you rolling smoothly. Safe travels on your adventures, and may your new tires take you to new heights (or at least some great picnic spots)!

Luis Baez | General Manager
OC HOUSE OF SUSPENSION
(949) 768-6261
OCHOUSEOFSUSPENSION@GMAIL.COM


TR
gravatar
TOM R.
Mission Viejo, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/17/2025
verified customerVerified Customer
10
Replaced two struts
Luis was beyond professional. He did exactly what he said and delivered on time. Instead of leaving me on my own to deal with my third party extended warranty company he called them on my behalf. Hard to find guys like this. He’s earned me as a repeat customer
LUIS B., GENERAL MANAGER from OC House Of Suspension responded on 04/18/2025 10:02 AM

It's fantastic to hear about your positive experience! It sounds like Luis really went above and beyond, almost like he has superpowers when it comes to customer service. We strive to foster a team that genuinely cares, and it's always great to know that commitment shines through. We look forward to having you back in the future for all your suspension needs—just remember to bring your superhero cape!

Luis Baez | General Manager
OC HOUSE OF SUSPENSION
(949) 768-6261
OCHOUSEOFSUSPENSION@GMAIL.COM


RR
Rich R.
Ford F-350 Super Duty
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/11/2025
verified customerVerified Customer
10
Alignment
OC House of Suspension does great work, their prices are super reasonable and friendly service.
LUIS B., GENERAL MANAGER from OC House Of Suspension responded on 04/13/2025 09:30 AM

We're delighted to hear that you had a great experience with us! It’s fantastic when our hard work and friendly service hit the mark. Who knew suspension work could come with a side of good vibes and reasonable prices? We're here to keep things rolling smoothly for you!

LUIS B., GENERAL MANAGER from OC House Of Suspension responded on 04/14/2025 10:14 AM

Luis Baez | General Manager
OC HOUSE OF SUSPENSION
(949) 768-6261
OCHOUSEOFSUSPENSION@GMAIL.COM


Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/10/2025
verified customerVerified Customer
10
The atmosphere feels comfortable
Excellent employees, with a big heart
Giving hope to the homeless
LUIS B., GENERAL MANAGER from OC House Of Suspension responded on 04/12/2025 09:31 AM

We're glad to hear you had a positive experience with our team! It's fantastic to know that our employees' big hearts are making a difference in the community. Helping those in need is a cause close to our hearts as well! Just know that your recognition fuels our passion even more—after all, who wouldn't want to come to work knowing they're part of something uplifting?

LUIS B., GENERAL MANAGER from OC House Of Suspension responded on 04/14/2025 10:14 AM

Luis Baez | General Manager
OC HOUSE OF SUSPENSION
(949) 768-6261
OCHOUSEOFSUSPENSION@GMAIL.COM


KC
gravatar
KEN C.
San Juan Capistrano, CA
Ford E450 Super Duty
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/10/2025
verified customerVerified Customer
10
Best Service Ever
The title says it all. We own an RV and it is difficult to find anyone who wants to service it. We took our RV in to have the brakes checked and the tires rotated. On inspection the brakes needed to be replaced, they quoted the price (which I found to be very fair) and completed the tire rotation. After testing driving it they found another problem and advised us that this too needed to be fixed. Without them I would not have known about this additional problem. I am happy that they are watching out for my safety and feel fortunate to have found such an honest and professional service center.
LUIS B., GENERAL MANAGER from OC House Of Suspension responded on 04/12/2025 09:30 AM

It's always great to hear from satisfied RV owners! We appreciate you sharing your experience with us. It's no small feat to juggle brakes and tires while keeping safety at the forefront, and we're delighted that you felt looked after throughout the process. Our team loves being your RV's watchdog and ensuring it's road-ready for your adventures. If we can help keep the wheels turning in the future, just let us know. Safe travels out there!


CG
CARMEN G.
Laguna Hills, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2025
verified customerVerified Customer
10
“Great service—quick, honest, and fair prices. Highly recommend!”
“Great service—quick, honest, and fair prices. Highly recommend!
LUIS B., GENERAL MANAGER from OC House Of Suspension responded on 04/06/2025 09:30 AM

We truly appreciate your feedback! It's fantastic to hear that you found our service quick, honest, and priced fairly. We strive to keep things running smoothly and deliver a top-notch experience. Your recommendation means a lot to us—like finding an extra fry at the bottom of the bag! We're here whenever you need us.

LUIS B., GENERAL MANAGER from OC House Of Suspension responded on 04/14/2025 10:15 AM

Luis Baez | General Manager
OC HOUSE OF SUSPENSION
(949) 768-6261
OCHOUSEOFSUSPENSION@GMAIL.COM


NATASHA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2025
verified customerVerified Customer
10
Wonderful service!
Everyone is always so helpful and nice! I love being able to come here knowing that I trust these guys to fix what needs to be done with my car.
LUIS B., GENERAL MANAGER from OC House Of Suspension responded on 04/05/2025 09:30 AM

We appreciate you sharing your experience with us! It’s great to know our team has earned your trust – we promise not to abuse it by having late-night dance parties in the shop. Your confidence in our service motivates us to keep doing what we love. Looking forward to helping you keep that car of yours in top shape!


Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2025
verified customerVerified Customer
10
Good Honest Service
Brought my THOR Sequence (RAM 3500 chassis) in to sort out significant rear end vibration and front end shaking issues. Both issues quickly diagnosed and repairs made on time and as quoted. Very happy with service.
LUIS B., GENERAL MANAGER from OC House Of Suspension responded on 03/30/2025 09:30 AM

It's fantastic to hear that we could help sort out the significant rear end vibration and front end shaking issues on your THOR Sequence! It sounds like your rig is back to cruising smoothly, and we're glad the repairs were made on time and as quoted. Our team always aims to diagnose any issues without needing a crystal ball, so your satisfaction is music to our ears. Safe travels on your next adventure!


CS
gravatar
Chris S.
Irvine, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2025
verified customerVerified Customer
10
Great Shop
I installed coilovers over the weekend on my tundra. Dropped off my truck for an alignment while I was at work. The guys were very friendly and did a great job. Truck drives on rails now. I’ll be going back for any future suspension needs!
LUIS B., GENERAL MANAGER from OC House Of Suspension responded on 03/12/2025 09:30 AM

We appreciate you taking the time to share your experience! It sounds like your Tundra is now ready to tackle any road out there with its newfound agility. Our team is always happy to lend a friendly hand (and some expert alignment skills) to help keep your ride smooth. We look forward to helping you with all your future suspension adventures – because every good truck deserves to feel like it's gliding on a cloud!


Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2025
verified customerVerified Customer
10
Fast and Amazing work!
I brought in my 2012 Nissan Armada. Pricing and customer service was excellent. Very Happy I would highly recommend taking your vehicle to this shop.
LUIS B., GENERAL MANAGER from OC House Of Suspension responded on 02/26/2025 05:03 PM

We're delighted to hear that you had such a positive experience with your 2012 Nissan Armada! It sounds like our team hit all the right notes with pricing and customer service – we aim to be the Mozart of suspension repairs, after all. Your recommendation means a lot to us, and we appreciate you taking the time to share your thoughts. Happy driving!


CH
CARRIE H.
Trabuco Canyon, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/24/2025
verified customerVerified Customer
10
Great Auto Shop with Great people!
This shop is awesome!! I have used them many times before and will continue to!! Luis is great and very helpful understanding what the fixes are needed and at a reasonable cost. Don’t hesitate just make an appointment!
LUIS B., GENERAL MANAGER from OC House Of Suspension responded on 02/24/2025 10:43 AM

We appreciate your feedback and love hearing that you think our shop is awesome! It sounds like Luis has really made an impression with his helpfulness and expertise. It’s always great to have a reliable go-to for those unexpected moments when your ride needs a little TLC. Making an appointment is definitely a wise move—after all, who doesn’t like a bit of auto pampering at a reasonable price? Cheers to many more successful visits!


LC
LEO C.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2025
verified customerVerified Customer
10
Ram TRX alignment after a level kit
Always great work and accommodating to my schedule got my truck dialed in
LUIS B., GENERAL MANAGER from OC House Of Suspension responded on 02/14/2025 09:31 AM

We appreciate your feedback! It's fantastic to hear that our team was able to accommodate your schedule while getting your truck just right. We strive to keep things running smoothly, and it sounds like we hit the mark this time. If your truck has any more secret upgrades it needs, you know where to find us!


Verified Customer
Mission Viejo, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2025
verified customerVerified Customer
10
First gen sequoia suspension level
What a nice little hidden suspension shop in Lake Forest! These guys are the best! They specialize in suspension and alignment, tires, etc. if you’re interested in putting a lift or just an overall check or maybe you got new tires and you need an alignment done the right way (not from lame tire shops that don’t calibrate their equipment) Carlos and his crew will take care of you. I fully recommend it to everybody out there. five stars.
LUIS B., GENERAL MANAGER from OC House Of Suspension responded on 02/09/2025 09:30 AM

Thanks for taking the time to share your experience! It's always great to hear that our little shop in Lake Forest is making a big impact. We pride ourselves on knowing the ins and outs of suspension like the back of our hands, so it's awesome to know that you've received the care and precision that we aim for. Carlos and the team are on a mission to help everyone roll smoothly, avoiding the 'lame' pitfalls of poorly-calibrated equipment. We're glad you took the leap and chose us – your recommendation means the world, and we're ready to keep lifting your drives to new heights!


PC
gravatar
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2025
verified customerVerified Customer
10
Incredible service and wheel alignment
I have been going to OC House of Suspension for over 10 years. Their quality of service is incredible and they always give feedback on your car. This isn't a place that you can walk in and get service, you have to make an appointment because they are that good. Their pricing is very fair and their service is the best.
LUIS B., GENERAL MANAGER from OC House Of Suspension responded on 02/05/2025 08:19 AM

It's fantastic to hear that you’ve been a loyal customer for over a decade! Sounds like you’ve found the perfect pit stop for your car's needs—who wouldn’t want to have their ride pampered by such dedicated folks? We appreciate your understanding about the appointment system; it seems like great service comes with a bit of a waiting list. Rest assured, our team will continue to maintain that high-quality service you’ve come to expect, all while keeping things fair on the pricing front. Here’s to another 10 years of happy driving!


Displaying Review 1 - 15 of 390 in total
Service Coupons and Posts
Thanks for the awesome shoutout! 🌟 We're thrilled you enjoyed our top-notch service—keeping your ride smooth and your spirits high is our specialty! 🚗💨 Come back anytime for the car love! #CustomerFirst #OCHouseOfSuspension
Learn More

Thank you for the rave review! 😊 We're thrilled to hear that you appreciate our timely and quality work. Luis has his cape on every day! 🦸‍♂️ Your recommendations mean the world to us. Drive safe! #CustomerAppreciation #OCHouseOfSuspension
Learn More

Thanks for the fantastic review! We're not just wrench twisters but friendly auto magicians 🪄🔧 who value your time! We'll keep those wheels turning smoothly and your ride happy. 🚗✨ #OCHouseOfSuspension #AutoExperts
Learn More

? We're blushing! Thank you for the kind words! Our team works hard to ensure fair prices and top-notch service. We promise not to let the compliments go to our heads! ?? #OCHouseOfSuspension #QualityService
Learn More

Thanks for the amazing shoutout! ? We're thrilled to be your go-to for aligning that beast of a Raptor. If it's as wide as a football field, we've got the tools to keep it on point! ⚙️? #OCHouseOfSuspension #BestInTheBiz
Learn More


Thanks for the shout-out! We’re thrilled to be your go-to auto shop! ?✨ If only fixing flat tires was as easy as recommending us, right? ? Keep rolling with confidence! #OCHouseOfSuspension #AutoLove
Learn More

? We’re thrilled to hear that our service on your truck was smooth from start to finish! At OC House Of Suspension, we believe in keeping your ride as happy as a puppy on a sunny day! ?☀️ Thanks for the love! #TruckLife #CustomerAppreciation
Learn More

Thanks for trusting us with your trucks! We're glad to hear that they're back to their best! ?? Looking forward to serving you and your family again! #HappyCustomers #OCHouseOfSuspension
Learn More

Thanks for the awesome review! We're thrilled to hear you had a great experience with us and appreciate the recommendation from the local independent shop. ?⭐️ #LiftedTruck #ExpertAlignment
Learn More

Thanks for the 5-star review, Frank! Luis is our mechanical maestro and a real tire whisperer. We're ecstatic to have met your expectations. ?? #CustomerSatisfaction #AutoExperts
Learn More

Thanks for the stellar review, Pat! ? We're thrilled to hear that you're happy with our alignment service. Proper alignment keeps your ride smooth and tires happy. ?? #OCAppreciates #SmoothRideAhead
Learn More

Thanks for the stellar review, Mark! ? We're thrilled to hear that you had a quick and easy experience with our services. We appreciate your support and look forward to seeing you again soon! #FiveStarService #HappyCustomers
Learn More

? Thanks for the ⭐️⭐️⭐️⭐️⭐️ review, Rich! We're thrilled we could get you in and out for your alignment. Your satisfaction is our top priority! #OCautos #FiveStarService
Learn More

????? Thank you for the amazing 5-star review! We're thrilled to hear that your motorhome drives better now. We appreciate your support! ?✨ #HappyCustomers #OCHouseOfSuspension #LakeForest
Learn More

Thanks for the kind words, Evelyn! We're glad you appreciate our honest and timely work. ? #LakeForest #HonestWork #Alignments #BMW #OCHouseOfSuspension
Learn More

Thank you for your kind words, Valued Customer! ? We're proud to be part of the Lake Forest community and provide honest and reliable service. #OCHouseOfSuspension #LakeForest #HonestService #ReliableService ?
Learn More

Thanks for the great review, Reynaldo! We're glad you had a good experience with us. #OCHouseOfSuspension #LakeForest ???
Learn More

???#LakeForest #ServiceExcellence #CustomerSatisfaction
Learn More

Thanks for the great review, Nic! ? We're so glad to hear that Carlos and Luis provided you with the best customer service. ? Quality is our top priority and we're glad you noticed. #OCHouseOfSuspension #LakeForest
Learn More
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.