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SureCritic / Auto Repair / Broadway Tire and Auto LLC
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Broadway Tire and Auto LLC

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(548 Reviews)
73
Write a Review
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Score Details

5 stars
86%
4 stars
10%
3 stars
1%
2 stars
<1%
1 star
1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
2
Total ReScores™
4.0
ReScore™ Average
73
Net Promoter Score ®

Business Details

About

Running a successful Auto Repair Business is never easy, but building an honest relationship and providing reliable service for all your vehicle's needs is our goal! We pride ourselves on providing great customer service and our customer satisfaction rating is second to none!
We employ ASE Certified Running a successful Auto Repair Business is never easy, but building an honest relationship and providing reliable service for all your vehicle's needs is our goal! We pride ourselves on providing great customer service and our customer satisfaction rating is second to none!
We employ ASE Certified Technicians and like to think there aren't too many jobs that we can't handle. We are constantly learning and updating ourselves and our equipment to meet the needs of our customers for whatever vehicle they drive.
We also offer loaner vehicles and courtesy rides locally when possible. Please inform us during the scheduling process so we can plan ahead for your ride.
So next time you have a concern about your vehicle, feel free to stop down or give us a call! We'd be happy to hear from you! ...more

Categories
Auto Repair, Tire Sales and Repair, Oil Change
Contact
(608) 833-2886
Closed
Business Hours

Business Hours

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
closed
Sun
closed
* Central Time (Us & Canada)
517 S Yellowstone Dr Madison, WI 53719-1022
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Broadway Tire and Auto LLC's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(548 Reviews)
Write a Review
Recent Reviews
EJ
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Elijah J.
Sun Prairie, WI
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/07/2023
0
Scammers
Came in to get two snow tires put on the front of my car this morning, when they came back to me in the lobby they said my passenger low beam headlight was out, which I was automatically in disbelief. I changed that bulb 2 months ago when it didn’t even need to be changed and I inspect my vehicle daily as I deliver pizza at night with it. I said “really, because it was working just fine all the way until I made it home last night from delivering pizzas, I would’ve known if it was out for any odd reason.” the guy behind the counter kept acting like they were only doing my tires and that there was no possible way they could’ve damaged it, yet they were under my hood giving me “complimentary fluids” with the windshield washer fluid fill hole being literally right in front of the headlight housing that’s in context here. Also, you need to take off the headlight housing cover to get access to the headlights under the hood, I don’t think they spilled fluid on wires I think someone opened my housing and purposely shorted that bulb so they could charge me 65 bucks to replace a 27 dollar bulb that takes no more than a minute to replace. I went straight to autozone and put a new bulb in after leaving here and would you believe it, it worked, further letting me know that someone messed with my headlight bulb while they were changing my tires. I don’t recommend this place to anyone for any service. The picture of the bulb is the one they shorted, no signs of it being burnt or any wear, it still looks new. The other is my most recent picture when I changed that bulb 2 months ago, yet like I said, I deliver pizza every night and it was just fine last night and before bringing it to their shop.
CM
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C M.
New Lisbon, WI
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/06/2022
0
First come first serve my butt
Drove 1 1/2 hrs to be there when doors opened for 4 tires and an alignment okd $1100 needed to be at dr at home 2pm not gonna make it 11:15 get there thinking should be about done told 2 hrs minimum before they get it in i was literally the first person thru the door and got verfying phone call at 8:30 to ok $ absolute bull they are a#!?,: who need to get knocked down a peg or 2 never again wish i never would h ave brought to them lying a$#@ co$&&^4 ba%&&**
LF
gravatar
Lois F.
Madison, WI
Honda Civic Si
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/02/2022
verified customerVerified Customer
10
All Things Positive
I have taken my vehicle to this location, and have been very happy, for awhile now. I was disappointed to hear this location is closing due to lack of staff. Mike is knowledgable, respectfully communicative, is more than happy to take his time to explain the details of options for repair and friendly in his interactions. I am grateful for their service.
AT
Anaya T.
Madison, WI
Kia Soul
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/14/2022
verified customerVerified Customer
Category: Service
Anaya said she did not have any issues. She said she dropped off vehicle at 8am and picked it up at noon.
Recommended
CC
Cristal C.
Madison, WI
Chevrolet Trax
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/09/2022
verified customerVerified Customer
Category: Service
Cristal said the experience was good. Her vehicle got in and serviced quickly. The transaction was seamless with no issues.
Recommended
DH
DAVID H.
Madison, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/18/2022
verified customerVerified Customer
10
Fixed my tire
I had a flat, and they were able to take my wheel and tire in and patch it while I was at work. Glad I was able to get it done.
BT
Bill T.
Brooklyn, WI
Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/17/2022
verified customerVerified Customer
Category: Service
Bill said it took 6 and a half hours for an oil change. He was there from 8am to 3pm and was the first one there.
Not Recommended
DL
gravatar
DEBBIE L.
Madison, WI
Buick Encore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/16/2022
verified customerVerified Customer
10
Great service!
I was very pleased with the device, very friendly and worked me in his schedule on an extremely busy day. Much appreciated!
TB
Tyler B.
Madison, WI
GMC Terrain
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/08/2022
verified customerVerified Customer
Category: Service
Tyler said the staff at this business was easy to work with, and they were honest. Also, he had a carmax warranty so everything went smoothly.
Recommended
DL
Daniel L.
Madison, WI
Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/05/2022
verified customerVerified Customer
Category: Service
Daniel said they did a good job for him. This was his first time there, he would recommend them for the tire work that he had done, but doesn't know about the diagnostic, he has never had them do that.
Recommended
KH
Kenneth H.
Madison, WI
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/05/2022
verified customerVerified Customer
Category: Service
Kenneth said they fixed his vehicle right away.
Recommended
HT
Herman T.
Madison, WI
Ford Taurus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/30/2022
verified customerVerified Customer
Category: Service
Herman said they did everything he asked, timely, courteous.
Recommended
TM
Terricka M.
Wisconsin
Nissan Maxima
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/30/2022
verified customerVerified Customer
Category: Service
Terricka said they didnt fix the vehicle. The service and the communication were good. She would not recommend them because they were not able to fix it.
Not Recommended
JH
Joel H.
Verona, WI
Toyota RAV4
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/27/2022
verified customerVerified Customer
Category: Service
Joel said the repairs were done in a timely manner and he was also happy with the service.
Recommended
EA
Elizabeth A.
Madison, WI
Ford Edge
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/11/2022
verified customerVerified Customer
Category: Service
Elizabeth said this business provides good service but they no longer let her schedule an appointment, she has to drop in and wait.
Recommended
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