business image

Ollie's Auto and Tire

Average Score
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(320 Reviews)
98
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
98
Net Promoter Score ®

Business Details

About

35 years experience, Family Owned and Operated servicing the Villages and Lady Lake 35 years experience, Family Owned and Operated servicing the Villages and Lady Lake

Categories
Auto Maintenance, Auto Repair, Tire Sales and Repair
Contact
(352) 561-4307

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 4:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
217 S Us Hwy 441 Lady Lake, FL 32159
Ollie's Auto and Tire's Reviews
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(320 Reviews)

Verified Customer
Lady Lake, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/09/2025
verified customerVerified Customer
10
Quick and painless for my pocket
Derek and all of his staff especially Steve and Daniel are GREAT!!
They looked at my car and fixed it in no time. Very friendly and polite and I recommend them and will be sending more business their way!
The Team a. from Ollie's Auto and Tire responded on 05/09/2025 03:36 PM

We appreciate the shout-out for Derek, Steve, and Daniel—looks like we have a superstar team on our hands! It's fantastic to hear that your car was in and out faster than a pit stop at a race track. Friendly and polite service is just our way of making sure your experience is top-notch. We look forward to welcoming your referrals with open arms—bring on the business!


RC
RUSS C.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/09/2025
verified customerVerified Customer
10
they put in a new windshield washer pump and it was a very good job fast and a very good price
they did a great job on my car at a fair price and it was fast at a fair price and it was fast service. I couldn’t ask for more. I would recommend them to anyone five star.
The Team a. from Ollie's Auto and Tire responded on 05/09/2025 03:39 PM

We appreciate the high praise for our service! It seems like we hit the sweet spot with both speed and affordability—like finding a unicorn in the mechanic world. We're glad to know that you had a positive experience and that you're spreading the word. If your car ever needs a little TLC again, you know where to find us. Safe travels!


DT
gravatar
DANIEL T.
Lady Lake, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/08/2025
verified customerVerified Customer
10
Oil change and overall survey of vehicle
Derek owner at Ollies tire and auto is always a pleasure. His service exceeds only to his unbelievable knowledge of all types of vehicles.
Lady at service department has terrific attitude and fantastic sense of humor. Thanks again guys. Appreciate you all!
The Team a. from Ollie's Auto and Tire responded on 05/09/2025 02:39 AM

We’re glad to hear that our team at Ollie's Auto and Tire left you with a smile and a sense of satisfaction! Derek really knows his stuff, and we're delighted that his expertise shines through. And you’ve definitely met our service department's secret weapon—their fantastic attitude and humor are hard to beat! We appreciate your support and look forward to keeping your vehicle in top shape. Here's to many more good times ahead!


BS
BUTCH S.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/06/2025
verified customerVerified Customer
10
Top shelf service at affordable price
I travel 68 miles to get my car repaired and serviced at Ollie’s rather than going to the shops or dealers in my
Local area. The reason is trust and professional repairs,services at affordable prices.
The Team a. from Ollie's Auto and Tire responded on 05/06/2025 06:18 PM

It's great to hear that you're making the trek to visit us at Ollie's Auto and Tire. Trust is hard to find, especially when it comes to car repairs, so we’re happy to be your go-to spot. We promise to keep the repairs professional and the prices friendly. Here's to many more miles, no matter how far you have to travel to get here!


Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/05/2025
verified customerVerified Customer
10
THANK YOU
5/5/2025 12:54 PM From 'CYNTHIA SMITH': THANK you for helping me. Great work as always and a wonderful family owned place 😊
The Team a. from Ollie's Auto and Tire responded on 05/05/2025 09:57 AM

We’re glad to hear you’ve had a fantastic experience with us! It’s great to know that our family atmosphere and hard work shine through. We take pride in treating our customers like family, and your kind words remind us why we love what we do. Here’s to keeping your vehicle in top shape and continuing to be your go-to spot for all things auto and tire-related!


EO
ELLEN O.
Lady Lake, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/03/2025
verified customerVerified Customer
10
Honest and professional
A friend who had an auto repair shop recommended Ollie’s when I was concerned about my car’s performance. I made an appointment and dropped my car and talked about my concerns. I was completely shocked when Derek said after testing it that it was trimming fine and I had no worries. The best part was the charge was only $29 and they checked the tires and put them at the proper inflation, filled the fluids, and took it for a test drive- I was amazed and appreciative. I have already recommended Ollie’s to two people.
The Team a. from Ollie's Auto and Tire responded on 05/03/2025 10:27 AM

We appreciate you taking the time to share your experience with us. It sounds like Derek really knows how to ease those car-related worries – like a therapist for automobiles! We're glad to hear your car's performance is just as it should be, and your wallet isn’t suffering too much either. We love that you’re spreading the word about us; we promise to keep up the good work for you and your friends. If you ever have more concerns or just want to chat about car things, feel free to drop by!


CB
gravatar
Cheryl B.
Lady Lake, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/02/2025
10
Moving here
Found a mechanic I can trust just like my honest mechanic for 40 yrs back home! I was so nervous & am so pleased! Great service and fair prices.
The Team a. from Ollie's Auto and Tire responded on 05/02/2025 05:26 AM

It's fantastic to hear that you've found a trustworthy mechanic with us! We're glad to know that our service brought back that comforting feeling you had with your mechanic back home. Being nervous is understandable, but we're here to ensure that your vehicle gets the best care without breaking the bank. Fair prices and great service are our specialties. Safe travels ahead!


JK
JOHN K.
Lady Lake, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/01/2025
verified customerVerified Customer
10
Trusted business!
Called about grinding brakes, was told to drop it off and he would fit it in the schedule. I dropped it off Thursday around 11:45. 12:15 received a call with the total cost and at 2:15 car was finished. Second time there and came highly recommended by another customer. I recommend Ollie’s whenever someone is looking for a reputable and fare auto repair service!
The Team a. from Ollie's Auto and Tire responded on 05/02/2025 03:36 AM

We appreciate you taking the time to share your experience! It sounds like we made quick work of those grinding brakes—like a pit crew on a caffeine high. We're delighted to hear that our service met your expectations and that a fellow driver pointed you our way. Your recommendation means the world to us, and we'll keep striving to provide reliable auto repairs that make you want to spread the word. Safe travels out there!


TT
TOM T.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/30/2025
verified customerVerified Customer
10
Quality service, reasonable prices.
Derek, Steve, and Daniel are all knowledgeable, efficient technicians who take extreme pride in both their work, and customer satisfaction.
The Team a. from Ollie's Auto and Tire responded on 04/30/2025 01:00 PM

We genuinely appreciate your kind words about our team. It's great to hear that Derek, Steve, and Daniel have made such a positive impression with their expertise and commitment to quality service. We do our best to keep our pride in check, but when it comes to customer satisfaction, we might just need to frame it on the wall! Your feedback means a lot to us, and we're glad we could help you out.


DO
DANIEL O.
Oxford, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/29/2025
verified customerVerified Customer
10
Great service all around!!
Impeccable service and great price!
The Team a. from Ollie's Auto and Tire responded on 04/29/2025 03:49 PM

We're glad to hear that you had such a positive experience with us! It sounds like we hit the mark with service and pricing, which is always our goal. We're here to keep your wheels turning without emptying your wallet! If there's anything else you need, just let us know.


DV
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/28/2025
verified customerVerified Customer
10
"Always AWESOME!"
After trying the rest, Ollie's is truly the "BEST"!
Excellent work ethic and HONESTY all day long. Not easy to find an upstanding automotive business, until now. Thank you Derek!!
The Team a. from Ollie's Auto and Tire responded on 04/28/2025 05:22 PM

We're overjoyed to hear that you found us top-notch after trying others! It's like finding the last piece of a jigsaw puzzle—satisfying and a bit of a relief too. Honesty and a strong work ethic are the cornerstones of what we do, and it's great to know that they're shining through. We're proud to have a team member like Derek making waves in the world of automotive service. Wishing you safe travels and smooth rides ahead!


MH
MARVIN H.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/26/2025
verified customerVerified Customer
10
Oil change
I was on vacation and needed the oil changed in my vehicle. I called Ollie’s and who was very understanding of my request. Made an appointment and their service was outstanding. They paid attention to detail, and the communication to customer was great. I would highly recommend their services.
The Team a. from Ollie's Auto and Tire responded on 04/27/2025 11:53 AM

We're glad to hear that your vacation didn't take a detour because of an oil change! It sounds like we hit the sweet spot with our service and communication, making your experience as smooth as a well-oiled machine. Your recommendation means a lot to us. We hope the rest of your vacation was as enjoyable as the oil change—just without the grease!


DC
DOM C.
Lady Lake, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/26/2025
verified customerVerified Customer
10
Great service!!!!
Purchased 4 new tires, installed and 4 wheel alignment. They began work promptly at my appointnent time...no waiting around. The owner, Derek, was friendly and professional. Would highly recommend this place. 👍
The Team a. from Ollie's Auto and Tire responded on 04/27/2025 11:53 AM

We appreciate you taking the time to share your experience! It sounds like your tire adventure went off without a hitch – no waiting is always a bonus. We're glad to hear you found Derek friendly and professional; we promise he doesn’t bite, even when he's juggling wheels and alignments! Your recommendation means a lot to us. We look forward to keeping your ride rolling smoothly in the future!


Verified Customer
Lady Lake, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/25/2025
verified customerVerified Customer
10
Derek is the GOAT
My second visit there Derek very knowledgeable and honest charges are very reasonable he showed me defective belt and I’m very happy with the results

BH
gravatar
BRIANNA H.
Lady Lake, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/24/2025
verified customerVerified Customer
10
Great people
I go here anytime I have car problems because I trust they aren’t gotta try to charge insane prices or try to sell me something I don’t need. They’re pretty speedy and friendly too.
The Team a. from Ollie's Auto and Tire responded on 04/24/2025 04:05 PM

We appreciate your kind feedback and are delighted to hear about your positive experiences with us. It's our goal to provide trustworthy service without the extra fluff—because who needs that when you're already dealing with car troubles? We're also happy that you found our team speedy and friendly. If our tires could talk, they'd probably say the same! We look forward to keeping you on the road without surprises.

Service Coupons and Posts
Thank you for the awesome review! We're thrilled you enjoyed your experience at Ollie's. Just remember, when your engine starts sounding like a coffee grinder, it’s time for another visit! ☕🚗 #OlliesAuto #OilChangeHeroes
Learn More

We're thrilled to hear you had a great experience at Ollie's! 🚗🎉 We promise to keep those wheels turning for your next visit! Thanks for trusting us with your ride! #HappyCustomers #OlliesAutoAndTire
Learn More

Thanks for rolling into Ollie's! 🚗 We're thrilled you caught our tire rotation treat and great oil change deal! Honesty is our best policy, and we can't wait to see you back again. Your wheels deserve it! 🙌 #TireTalk #OlliesAutoMagic
Learn More

🚗💨 Thanks for the tire-rific review! We're thrilled to hear you enjoyed our speedy service. At Ollie's Auto and Tire, we believe in keeping you rolling smoothly! Come back soon, and let us know if you need anything else! 😄 #CustomerLove #TireSupport
Learn More

We appreciate the love! 💙 Finding honest mechanics is as rare as a unicorn 🦄, but we've got your back! Count on us for top-notch service every time. Thank you for trusting Ollie's Auto and Tire! 🚗 #MechanicsYouCanTrust #OlliesAuto
Learn More

We're thrilled to hear our team hit the bullseye with your Ford F150 repairs! 🎯 Thanks for trusting us with your ride. Remember, we're here for all your auto needs—no tire-d jokes here! 😂🚗 #OlliesAuto #DriveHappy
Learn More

🚗✨ We're thrilled to be crowned the best shop around! With Derek and our trusted mechanic, you can always count on honest, top-notch service. Thanks for the recommendation—your support fuels our passion! 🔧❤️ #OlliesAuto #BestInTown
Learn More

Thank you for the fantastic review! 🚗✨ We're thrilled to provide quality service without the up-sell surprise! It's our mission to keep you smiling while saving you some bucks. Keep zooming back to Ollie's! #QualityService #SupportLocal
Learn More

Thank you for the kind words! We're glad you think our service and prices are a match made in automotive heaven! 🚗💸 At Ollie's Auto and Tire, we're here to keep your ride smooth and your wallet happy. #OlliesAuto #GreatService
Learn More

Thanks for the awesome review! We're thrilled to hear you enjoyed your time with us (and that your friend is on board too)! 🚗💨 Derick's always ready to explain and keep things friendly. We appreciate your support! #OlliesAuto #TirelessService
Learn More

Thanks for the fantastic review! We're thrilled to hear your new tire arrived on time and was installed with care. We promise to keep the rubber rolling for you! 🚗💨 Come back anytime for more tire adventures! #OlliesAuto #TireGoals
Learn More

Big shoutout to Derek and Steve for bringing the truck back to life! 🚛✨ We love going the extra mile for our customers. Your ride deserves the best! Thanks for trusting us with your wheels! 🛠️ #OlliesAuto #GoingAboveAndBeyond
Learn More

Thank you for the fantastic review! We're thrilled to hear our team simplified the repair process for you. 🚗✨ At Ollie's, we aim for honesty, clarity, and a bit of warranty magic—because who doesn’t love a peace of mind? 😉 #OlliesAuto #CustomerCare
Learn More

We’re thrilled you found your way to our garage! 🚗✨ Professional service is our engine's oil, and we’re glad to keep you revved up and rolling. Thanks for trusting us with your vehicle! #OlliesAuto #HappyMotoring
Learn More

We’re revved up by your kind words! 🚗💨 Clean, comfy, and trustworthy—that's what we aim for! Derek and the team appreciate your trust (he MUST be doing something right)! Come back anytime! #OlliesAuto #TrustworthyService
Learn More

? Thanks for the awesome review! We’re thrilled you enjoyed our speedy service and friendly vibes while changing that trailer tire. ?? Remember, we tire-lessly work for your satisfaction—pun intended! ? #OlliesAuto #TireChangeChampions
Learn More

We're thrilled you made the drive to Ollie's Auto and Tire! ?✨ Thanks for trusting Derek and the crew with your Jeep. Honesty and efficiency are our jam (after good oil, of course)! ?️ See you on the road! #OlliesAuto #JeepLove
Learn More

We love hearing that Derek left a flat situation a little more inflated! ?? Thanks for trusting us with your tire needs and for the kind words. We're here to keep you rolling smoothly! #OlliesAutoAndTire #CustomerCare ?
Learn More


We're thrilled to hear about your experience! ?✨ Derek and our team take pride in getting you back on the road quickly and explaining everything along the way. We appreciate the kind words and can't wait to help you again! #ThankYou #OlliesAutoAndTire
Learn More

We're thrilled to hear that Derek got your ride road-ready for that long trip! ?✨ Regular visits mean fewer worries and more adventures! Can't wait to see you again—hopefully not on the side of the road! ? #OlliesAuto #TirelessService
Learn More

Thanks for the awesome review! ?? We're thrilled to hear Derek and the crew hit the mark on your tire and A/C services. No issues? That’s our goal! Your recommendation means the world to us! ? #OlliesAuto #HappyCustomers
Learn More

We're thrilled to hear that we took great care of your car! ?✨ At Ollie's Auto and Tire, we're committed to keeping your ride happy and healthy. Thanks for trusting us with your wheels! #AutoCare #OlliesForTheWin
Learn More

We're thrilled you found us in your tire emergency! ?? A screw in the tire? That's one way to keep you on your toes! ? Thank you for trusting Ollie's Auto and Tire—we're always here to steer you right! ? #TireTroubles #OlliesAutoAndTire
Learn More

Thanks for the shout-out! ? We're thrilled to hear Derrick worked his magic on your classic BMW. It's not every day a 22-year-old car gets treated like royalty! ?? Come back anytime for more tire-some fun! #OlliesAuto #CarCareExperts
Learn More

Thanks for the thumbs up! ? We're thrilled to hear you think we're doing a good job. Our team works hard to keep your ride running smooth—after all, a happy car makes for a happy driver! ?? #OlliesAuto #TireDareDevils
Learn More

We love a satisfied customer! ?? Quick repairs and accurate diagnostics are our specialties! Thanks for trusting us to get your ride back on the road. Looking forward to completing the service next week! ?️ #OlliesAutoAndTire #CarCareMagic
Learn More

We’re revved up by your kind words! ?? Derek and the team strive to keep things honest and friendly—just like a good handshake! Thanks for recommending us! ? #OlliesAuto #CustomerAppreciation
Learn More

Thank you for the awesome review! ?? We're thrilled to hear you loved our brake job on your Nissan Frontier. Communication is key, and we're glad we shared future service options! Your recommendation means the world to us! ? #OlliesAuto #BrakeBrilliance
Learn More

We're thrilled to hear you had a great experience! ?✨ Quick, friendly service is what we aim for at Ollie’s. When life throws you a curveball, we’ve got you covered! Thanks for the recommendation! #OlliesAuto #CustomerAppreciation
Learn More

Thanks for the fantastic feedback! We're thrilled you think we did a great job. ?? Your wheels are our passion, and we're here to keep them spinning smoothly! See you next time for more auto magic! ✨ #OlliesAutoAndTire #DriveHappy
Learn More

We're thrilled to hear you had a fantastic experience with Derrick! ?✨ Fast service and great customer care are what we aim for. We can't wait to welcome you back—hopefully, your car will find its way to us again soon! #OlliesAuto #CustomerLove
Learn More

Thanks for the awesome review! We're thrilled to hear that our team nailed it and kept things budget-friendly! ?? Can't wait to service your Motorhome next—let’s keep those wheels rolling! ?️ #AutoService #OlliesAutoAndTire
Learn More


Thanks for the fantastic review! ?✨ We're thrilled Derek could save the day with your tire and oil change. Fair pricing and honesty are our jam! We can’t wait to see you again—hopefully without any surprise tire drama! ? #OlliesAuto #CustomerCare
Learn More

? Thank you for the awesome review! We're thrilled to hear you enjoyed our oil change service and cozy waiting area. Cleanliness is next to carliness, after all! Can't wait to see you back for your next visit! ? #OlliesAuto #CustomerCare
Learn More

Thanks for the shout-out! ? At Ollie's Auto and Tire, we strive for excellence on every tire, oil change, and alignment. If your car could talk, it would say, "Thank you!" ?? Keep cruising with confidence! #OlliesAuto #TireRificService
Learn More

Thanks for trusting us! We're thrilled to hear you enjoyed our refreshed vibe and professionalism. ?✨ We're always here to keep your ride in top shape. Can't wait to see you again! #OlliesAuto #FiveStarService
Learn More

Huge shoutout to our amazing team! ? Derek and Steve are on a mission to keep your rides safe and sound—while saving you some bucks! ? Thanks for trusting us with your 2020 Nissan Rogue Sport! ?? #OlliesAuto #CustomerCare
Learn More

? Thanks for the awesome review, Gabby! Our team is thrilled to hear about your positive experience with us. We pride ourselves on providing top-notch service. #CustomerSatisfaction #5StarReview
Learn More

Thanks for the stellar review! ? Happy to hear Derek worked his magic on your vehicle. We appreciate your business and look forward to serving you again! #CustomerAppreciation #5StarReview
Learn More

Thanks for the stellar review! ? We're thrilled to have earned your recommendation. We take pride in delivering top-notch service and quick turnarounds. Looking forward to serving you and your Jeep in the future. #CustomerAppreciation #TopNotchService
Learn More

? Wow! Thanks for the 5-star review! We're so glad Derek and the team could get you back on the road quickly and with a clean car! We look forward to serving you again. #OlliesAuto #CustomerSatisfaction ?
Learn More

Thanks for the 5-star review, Mark! We're thrilled to have earned your trust with your '22 Tacoma. We're always here to keep your wheels spinning smoothly. ?? #HappyCustomer #LocalMechanic
Learn More

Thanks for the 5-star review, Natalie! ? We're thrilled that you had a wonderful experience with us. We appreciate your recommendation and look forward to helping you again. #OlliesAuto #CustomerSatisfaction
Learn More

Thanks, Jack! We're all about solving problems you didn't even know you had ?. Appreciate the 5-star review and look forward to keeping your car in top shape! #CustomerSatisfaction #AutoCare
Learn More

? Thanks for the kind words, Jeanne! ? We're thrilled to hear you had a great experience at Ollie's Auto and Tire. We can't wait to welcome you back! ?? #CustomerAppreciation #FiveStarService
Learn More

Thanks for the love, Antoni! We're thrilled you enjoyed our service and pricing. Safe travels with your Dodge Ram and boat trailer! ?⛵️ #OlliesAuto #HappyCustomers
Learn More

? Thank you for the 5-star review! We're thrilled to hear about your positive experience with Derek. We'll make sure he hears your kind words! We look forward to being your go-to for all your auto needs. #CustomerAppreciation #OlliesAutoTire
Learn More

Thanks for the love, Monica! We're thrilled to hear you had a great experience with us. ?? Our team is always here to deliver top-notch service! #CustomerSatisfaction #AutoCare
Learn More

Thanks for the glowing review! ? Glad Derek could save you some cash and get your ride back on track. Kudos to Lorie for the lift too! #OlliesAuto #GratefulCustomers
Learn More

Thanks for the kind words, Mark! ? We're thrilled to hear that you had a great experience with us. Your feedback means a lot to our team. We look forward to seeing you again soon! #CustomerAppreciation #FiveStarService
Learn More

? Thanks for the rave review! Our team strives for clear communication and top-notch service. We're thrilled to have your recommendation! #CustomerSatisfaction #AutoCare
Learn More
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.