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Ortega Car Care

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(269 Reviews)
100
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Score Details

5 stars
97%
4 stars
1%
3 stars
<1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
100
Net Promoter Score ®

Business Details

About

Family Owned and Operated! Family Owned and Operated!

Categories
Auto Repair, Car Maintenance, Repair Shop
Contact
(904) 388-8800
Closed
Business Hours

Business Hours

Mon
8:00 AM - 5:30 PM
Tue
8:00 AM - 5:30 PM
Wed
8:00 AM - 5:30 PM
Thu
8:00 AM - 5:30 PM
Fri
8:00 AM - 5:30 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
4517 2 Appleton Ave Jacksonville, FL 32210
Get Directions
Ortega Car Care's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(269 Reviews)
Write a Review
Recent Reviews
AS
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ALAN S.
Jacksonville, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2024
10
ALAN S
ORTEGA CARE IS THE BEST. FIRST IMPRESSION IS VERY HONEST. MY WORK WAS QUOTED FAST AND ALL WORK COMPLETED ALSO FAST. I DID HAVE NOT HAVE TO CALL AND CHECK ON STATUS. WAS SENT UPDATEDS, WHEN PARTS WERE IN AND FINISHED.
DS
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David S.
Fernandina Beach, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/17/2022
10
High quality work at a reasonable price
Ortega Car Care is the only maintenance shop that I trust to work on my 2007 supercharged Escalade Ext and my 2006 supercharged Mustang GT SEMA Display Car. My EXT had a problem with the EVAP system that would not allow me to fill the gas tank. GM dealer quoted me a price of "$1795.00" to repair the system and Paul and his crew took care of it for
PM
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Patrick M.
Orange Park, FL
Geo Tracker
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/11/2019
verified customerVerified Customer
Fast and Friendly
I recently had a severe oil leak issue with my older car. The staff was very professional and helpful... My car was immediately taken in and repaired in a very timely manner. I would definitely recommend this repair shop to my friends and family.
Recommended
Paul S. from Ortega Car Care responded on 12/11/2019 06:40 AM

Pat, thank you for letting us keep the Geo on the road for you, we enjoy keeping our customers happy and safe

Paul Smith
Ortega Car Care
RS
Randy S.
Florida
Toyota Avalon
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/03/2019
verified customerVerified Customer
Category: Service
Randy said they did what he asked and did what they said they were going to.
Recommended
Paul S. from Ortega Car Care responded on 12/05/2019 05:34 AM

Randy, we are happy you are pleased with our services, please let us know when we can assist you further

Paul Smith
Ortega Car Care
PC
Paul C.
Orange Park, FL
Kia Spectra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/03/2019
verified customerVerified Customer
Category: Service
Paul said this business is friendly. He said they do good quality work. He said they service your vehicle in a timely manner.
Recommended
Paul S. from Ortega Car Care responded on 12/05/2019 05:35 AM

Paul, we are happy we could help you with the Kia, please let us know if you need any further auto repairs

Paul Smith
Ortega Car Care
AC
Alan C.
Jacksonville, FL
Acura TL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/21/2019
verified customerVerified Customer
Category: Service
Alan said they did a good job , they were timely and they weren't expensive.
Recommended
Paul S. from Ortega Car Care responded on 11/25/2019 04:53 AM

Mr Alan, thank you for letting us service your Acura, please let us know when we can assist you in the future

Paul Smith
Ortega Car Care
JC
James C.
Florida
Acura MDX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/20/2019
verified customerVerified Customer
Category: Service
James said the service was wonderful, the staff were able to solve all the problems that he told them about and they were conscientious about his budget.
Recommended
Paul S. from Ortega Car Care responded on 11/21/2019 01:48 PM

James, we are pleased you are happy with our staff and work on the Acura, Drive safe and come back when you need us

Paul Smith
Ortega Car Care
BB
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BETSY B.
Jacksonville, FL
Volkswagen Beetle Coupe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/19/2019
verified customerVerified Customer
The Best!
Ortega Car Care is the best! I won’t take the Bug anywhere else.
Recommended
Paul S. from Ortega Car Care responded on 11/19/2019 01:39 PM

Thank you Betsy, it was so great meeting you for the first time, and thank you for letting us service the Bug for you

Paul Smith
Ortega Car Care
KH
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Kate H.
Jacksonville, FL
Nissan Altima
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/16/2019
verified customerVerified Customer
My favorite car care place!
So grateful they could work my car in for a spur-of-the-moment oil change...and they found one of the license plate lights was out. Love that they check everything...tire pressure, brakes, fluids.
Recommended
Paul S. from Ortega Car Care responded on 11/18/2019 04:44 AM

Thank you Kate, we are happy that we could accomidate you and get your Nissan back on the road quickly. 

Paul Smith
Ortega Car Care
SV
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Sharon V.
Jacksonville, FL
Ram 1500
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/07/2019
verified customerVerified Customer
Fast service!
Ortega car care does routine maintenance in a timely manner on all of our vehicles, including working with the schedules of our kids in college when they breeze in for a day or so!
Recommended
Paul S. from Ortega Car Care responded on 11/07/2019 05:21 AM

Thank you Sharon, we strive to accomidate our customers and their needs, we are pleased you are happy with our services

Paul Smith
Ortega Car Care
AB
Alan B.
Jacksonville, FL
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/04/2019
verified customerVerified Customer
Category: Service
Alan said the employees were quick, polite, they took their time, their ability and dedication to get the work done was great. He was treated like a human and never had a problem. The vehicle runs fine. He appreciated this business.
Recommended
Paul S. from Ortega Car Care responded on 11/05/2019 11:29 AM

Thank you Mr Alan, we appreciate that you are pleased with our work on the F-150, look forward to seeing you again when you need repairs

Paul Smith
Ortega Car Care
KG
Kristen G.
Florida
Dodge Avenger
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/28/2019
verified customerVerified Customer
Category: Service
Kristen said the staff provided immediate service.
Recommended
Paul S. from Ortega Car Care responded on 10/29/2019 02:19 PM

Thank You Kristen, we are happy we were able to get your Dodge Avenger back on the road for you ASAP

Paul Smith
Ortega Car Care
MR
Mallory R.
Glen Saint Mary, FL
Chevrolet Cruze
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/28/2019
verified customerVerified Customer
Category: Service
Mallory said the staff was very helpful and kept in contact with her while they were working on her vehicle.
Recommended
Paul S. from Ortega Car Care responded on 10/29/2019 02:22 PM

Mallory, we are pleased that you are happy with the outcome of your Chevrolet Cruze, and that we were able to get you back on the road in a timely fashion

Paul Smith
Ortega Car Care
BC
Bob C.
Florida
Dodge Dakota
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/14/2019
verified customerVerified Customer
Category: Service
Bob said the facility was an excellent place to do business with. He said they have good employees and they do excellent work.
Recommended
BC
Bob C.
Florida
Dodge Dakota
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/14/2019
verified customerVerified Customer
Category: Service
Bob said the facility was an excellent place to do business with. He said they have good employees and they do excellent work.
Recommended
Paul S. from Ortega Car Care responded on 10/15/2019 10:35 AM

Thank you Bob, please let us know when you need to bring the Dakota in for anything else, see you soon

Paul Smith
Ortega Car Care
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