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SureCritic / Hyundai Dealer / Alexander Hyundai of Oxnard
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Alexander Hyundai of Oxnard

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1,667 Reviews)
67
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Score Details

5 stars
76%
4 stars
13%
3 stars
5%
2 stars
2%
1 star
2%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
Original Review
Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5
123
Total ReScores™
4.5
ReScore™ Average
67
Net Promoter Score ®

Business Details

About

Oxnard Hyundai is conveniently located in Oxnard, CA. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Oxnard Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today. Oxnard Hyundai is conveniently located in Oxnard, CA. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Oxnard Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(805) 751-4680
Open
Business Hours

Business Hours

Mon
7:30 AM - 6:00 PM
Tue
7:30 AM - 6:00 PM
Wed
7:30 AM - 6:00 PM
Thu
7:30 AM - 6:00 PM
Fri
7:30 AM - 6:00 PM
Sat
8:00 AM - 4:00 PM
Sun
closed
* Pacific Time (Us & Canada)
1600 Auto Center Drive Oxnard, CA 93036
Get Directions
Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1,667 Reviews)
Write a Review
Recent Reviews
CJ
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Cari J.
Camarillo, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/09/2024
10
Category: Service
Michael the Salesman
Took a look at the Ioniq 5 with the help of a salesman named Michael. Michael and his management staff were incredible. I will be coming back.
AJ
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Art J.
Oxnard, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/15/2024
0
Category: Service
Very bad attitude of sale manager.
We are Buying a car from your shop. Your sales people like Todd and Gino are great, however your sales manager is NOT. Bad attitude, very poor attention to detail. My car was delayed a lot, I made two trips to deliver ship only for him to tell me it would be ready in 40 minutes. When I asked him to call me when it was done he refused and told me to just come in, it will be done in 40 minutes.
With a lot full of cars you may consider getting a better manager.
RO
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Robert O.
Ojai, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/02/2023
10
Category: Service
Solid, Responsive, and Considerate Customer Support
On my way home from the gym, after making a stop, I experienced a dead battery on my 19,000+ mile Kona EV. I was in Oak View where I had the battery jump started, and headed nonstop to the Service Dept in Oxnard----not a trip I ever expected to make that or any other day. I was still in my gym clothes. At the service dept. I explained what happened to customer service rep Rolando Reyes, who told me that because they were a bit shorthanded and it was time--I would have a fair wait ahead of me. I asked him if there was anyplace I could buy some food for lunch---and he offered to drive me to a closeby Subway to buy food for lunch. His going out of his way and giving up part of his lunch hour to help me out this way was a very special example of above and beyond customer service extraordinaire!...And after the battery was tested and ultimately failed service manager J.J. Delgado authorized installation of a new battery, and I was finally able to drive home to Ojai. So thanks to Rolando and J.J. what could have turned to have been a total ordeal---was resolved with courtesy, efficiency AND kindness! These are really good guys!
CP
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Carmelita P.
Oxnard, CA
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Safety recall. Prompt work.
Taking Care of palisade!!
JESUS D., Service Manager from Alexander Hyundai of Oxnard responded on 04/13/2022 11:06 AM

Thank you for the great rating.

JJ Delgado
Service Manager
805-751-4680 ext.350
Verified Customer
Camarillo, CA
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great service
Easy check in. Text communication with the status of your car. Washed every time. Quality repairs.
JESUS D., Service Manager from Alexander Hyundai of Oxnard responded on 04/13/2022 11:11 AM

Thank you for the great rating.

JJ Delgado
Service Manager
805-751-4680 ext.350
JH
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Joyce H.
Thousand Oaks, CA
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Never disappoints.
Diane is my service writer and I request her because she takes time to listen to any questions I have. When the service is completed she again takes time to explain what was done and if there is any future service needed. I also want to mention J.J. Delgado, I come to Alexander dealership because I trust him and know he will always be honest and also answers any questions I have. I drive from Thousand Oaks, even with todays gas prices because nothing is more important than being able to trust the dealership you bring your car to. I also want to thank the mechanics I never get to meet but always take good care of my car. I have never had a bad experience there and I've been coming for a long time. Thanks again
JESUS D., Service Manager from Alexander Hyundai of Oxnard responded on 04/13/2022 11:13 AM

Thank you for the great rating Joyce. See you next service.

JJ Delgado
Service Manager
805-751-4680 ext.350
Verified Customer
Oxnard, CA
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2022
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
Oil change and wheel balancing
Great job! Very thorough, good communication, and better pricing than 3rd party locations.
JESUS D., Service Manager from Alexander Hyundai of Oxnard responded on 03/29/2022 08:37 AM

Thank you for the great rating. Apologize for the long check in time. We are working on getting customers checked in a bit faster. Hopefully by next visit it won't be a long wait. We will be going through a remodel in late April/early May and will have a different looking building prestty soon.

JJ Delgado
Service Manager
805-751-4680 ext.350
Verified Customer
Oxnard, CA
2019 Hyundai Kona
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/22/2022
Service Type: Repair
verified customerVerified Customer
5
Category: Service
too long waiting to check in
I was the only one waiting and no one checked me in for quite some time. The dealership had my car for too long. I was rushed to check out and did not get an estimate I had requested.
JESUS D., Service Manager from Alexander Hyundai of Oxnard responded on 03/23/2022 06:06 PM

Thank you for taking the time to rate us and going over your visit with me. See you next service visit.

JJ Delgado
Service Manager
805-751-4680 ext.350
KB
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Kyle B.
Ventura, CA
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Service review
Great review
JESUS D., Service Manager from Alexander Hyundai of Oxnard responded on 03/18/2022 12:00 PM

Thank you for the great rating.

JJ Delgado
Service Manager
805-751-4680 ext.350
GP
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George P.
Oxnard, CA
2013 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Service was completed on time the same day
All the problems were taken care of they have a very knowledgeable personnel
THX
JESUS D., Service Manager from Alexander Hyundai of Oxnard responded on 03/11/2022 04:36 PM

Thank you for the great rating.

JJ Delgado
Service Manager
805-751-4680 ext.350
Verified Customer
Oxnard, CA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2022
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
.
.
JESUS D., Service Manager from Alexander Hyundai of Oxnard responded on 03/11/2022 08:25 AM

Thank you for the great rating.

JJ Delgado
Service Manager
805-751-4680 ext.350
GJ
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Gloria J.
Camarillo, CA
2017 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Overall I continue to be pleased with the work on my vehicle. I always rave to others how much I love and enjoy my Veloster.
As stated in the Review title. I am overall very pleased with the service.
JESUS D., Service Manager from Alexander Hyundai of Oxnard responded on 03/07/2022 09:07 AM

Thank you for the great rating.

JJ Delgado
Service Manager
805-751-4680 ext.350
AL
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Alexander L.
Ventura, CA
2022 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/02/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Good service
I’ve been coming here for service for years and they’ve always done a solid job at a fair price.
JESUS D., Service Manager from Alexander Hyundai of Oxnard responded on 03/03/2022 09:09 AM

Thank you for the great rating.

JJ Delgado
Service Manager
805-751-4680 ext.350
Verified Customer
Moorpark, CA
2022 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/28/2022
Service Type: Maintenance
verified customerVerified Customer
7
Category: Service
Warranty Oil Change
Over all a good experience for a warranty oil change
JESUS D., Service Manager from Alexander Hyundai of Oxnard responded on 03/01/2022 08:37 AM

Thank you for taking the time to rate us and for the score.

JJ Delgado
Service Manager
805-751-4680 ext.350
SK
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Sana K.
Pasadena, CA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Awesome service!
Ron was great to work with! He took the time to explain all the services my car needed and why they were needed, which was very helpful as a young adult just getting familiar with car servicing. He even offered me a discount.

I would definitely come back. He was personable, efficient, and knowledgeable.
JESUS D., Service Manager from Alexander Hyundai of Oxnard responded on 02/23/2022 01:02 PM

Thank you for the great rating.

JJ Delgado
Service Manager
805-751-4680 ext.350
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