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SureCritic / Auto Repair / Pacific Automotive
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Pacific Automotive

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(712 Reviews)
93
Write a Review
Schedule Appointment

Score Details

5 stars
93%
4 stars
4%
3 stars
1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
1
Total ReScores™
5.0
ReScore™ Average
93
Net Promoter Score ®

Business Details

About

Are you looking for an affordable dealer alternative auto repair and service in San Diego? We are ASE-certified Master Technicians that stay informed on all current factory information pertaining to the vehicles we service. We can perform all the major services required to maintain your factory warranty on your new car. We can also get Are you looking for an affordable dealer alternative auto repair and service in San Diego? We are ASE-certified Master Technicians that stay informed on all current factory information pertaining to the vehicles we service. We can perform all the major services required to maintain your factory warranty on your new car. We can also get your not-so-new car running better with regular auto and truck maintenance! ...more

Categories
Auto Repair, Auto Maintenance, Oil Change
Contact
(858) 483-1565
Visit Website
Closed
Business Hours

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 4:00 PM
Sat
closed
Sun
closed
* Pacific Time (Us & Canada)
5181 Santa Fe St Ste A San Diego, CA 92109-1607
Get Directions
Pacific Automotive's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(712 Reviews)
Write a Review
Recent Reviews
Verified Customer
San Diego, CA
Mercedes-Benz ML350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/30/2025
verified customerVerified Customer
8
First time I have had any mechanic honor a warranty on a repair from over a year ago. They fixed it quickly and were very friendly.
Thank you
JB
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JULIE B.
San Diego, CA
Toyota Matrix
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/28/2025
verified customerVerified Customer
10
Fast repair
Our car broke down and our insurance roadside assistance found Pacific Automotive nearby to tow the car since they had an overnight key drop. They called first thing in the morning and our car was diagnosed and fixed with a replacement alternator the same day. Great communication and fast service! Thank you:)
BD
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BRYSON D.
San Diego, CA
Land Rover LR2
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/26/2025
verified customerVerified Customer
10
Very quick and friendly service.
I’ve been coming to these guys with my car for several years now and they are always extremely helpful, very friendly, offer good prices, do a great job, and get it done quickly.
JK
Joey K.
California
Land Rover Discovery Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/24/2025
verified customerVerified Customer
Category: Service
Joey said John at the front desk was really nice, he answered all of his questions, and scheduling was easy. John is awesome and so is the service.
Recommended
AV
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ALBERT V.
San Diego, CA
Land Rover Range Rover
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/15/2025
verified customerVerified Customer
10
Outstanding customer service
Professionalism at its best, knowledgeable, ability to explain a plan ahead, David and John C are asset
JH
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JEFFERSON H.
Nissan Pathfinder
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/15/2025
verified customerVerified Customer
10
Satisfaction
I would like to thank Ben and John, for the great customer service provided yesterday, I appreciate the honesty, ethical approach and honest recommendation on how to find a solution in regards to my vehicle... first impression I had from this shop and workers, made me a believer that, there are good professionals out there, we just need to find them, and I consider myself a lucky one at this moment...I won't hesitate to recommend your shop to anyone who needs the services that you provide.
Thank you

Jefferson Humphreys
RB
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ROGER B.
San Diego, CA
Jeep Wrangler
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/13/2025
verified customerVerified Customer
8
Auto work
Honest. Friendly.
HS
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Hope S.
San Diego, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/11/2025
0
DO NOT TAKE YOUR HYBRID VEHICLE HERE
They do not know about lithium batteries or how to charge them, just say they are dead because they do not know the individual cars features. The lithium battery is how the car starts, so you charge the 12 voltage & press a green button on the driver's sods panel & it sends the charge to the lithium battery. I trusted these guys, bad idea! The same was true with a friend who had brake trouble, they had to call for an expert, she couldn't wait & bought a new car. They charged for diagnosis & I sold my car for $300 instead of the $3000 it was worth, assuming they knew what they were doing. TAKE YOUR HYBRID TO THE DEALER, ITS WORTH IT!! Both cars were Ford's 1 escape 1 fusion.
GQ
Gregory Q.
San Diego, CA
Toyota Highlander
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2025
verified customerVerified Customer
Category: Service
Gregory said they were very good, they were very open about timing and the job was done well.
Recommended
NP
Nicholas P.
Miami, FL
INFINITI G37 Coupe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2025
verified customerVerified Customer
Category: Service
Nicholas said they had wonderful customer service and the manager helped him out a lot.
Recommended
MT
Mike T.
San Diego, CA
Dodge Dakota
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2025
verified customerVerified Customer
Category: Service
Mike said that it was a pleasant experience, they had a fair price and did a good job.
Recommended
JH
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John H.
Lemon Grove, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2025
10
These guys are awesome.quick diagnostic and reasonable priced. Will come back again and tell my friends and family.
This place is awesome. The guys are very knowledgeable, reasonable priced and quick to diagnose. I will come back again and tell my family and friends. Thank you guys.
RH
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Raven H.
San Diego, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2025
10
Great experience and reasonably prices
We were quoted almost $5,000 at the dealership for routine maintenance and a few minor repairs on our Jeep Wrangler. I called Pacific Automotive hoping for a second opinion and was able to drop off the same day. They were able to fix everything that was wrong and do all needed maintenance for under 1/3 of the cost. Awesome experience, we will definitely be back.
SF
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Sara F.
La Jolla, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2025
10
Excellent reliable and fair
I really appreciate how honest and reliable they were with my Range Rover. We had just moved here a few months ago and feel great about finding a trustworthy place to service our car. John in the office is so personable too and kept me informed the whole time!
BS
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Brian S.
Kansas City, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2025
10
Traveling through the area
Very good customer service and quality work. I would recommend 100 percent
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