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Pacific German, Inc.

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,518 Reviews)
96
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Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
96
Net Promoter Score ®

Business Details

About

Here at Pacific German, Inc., we are passionately dedicated to our customers’ complete satisfaction. We strive to provide the best service and experience in our ability. We utilize the most up to date and advanced tooling and technical resources, but that is only half of it. The knowledge and expertise our technicians possess in using Here at Pacific German, Inc., we are passionately dedicated to our customers’ complete satisfaction. We strive to provide the best service and experience in our ability. We utilize the most up to date and advanced tooling and technical resources, but that is only half of it. The knowledge and expertise our technicians possess in using these tools and equipment is far more proficient than any standard specialist repair shop. Our state-of-the-art Porsche, Volkswagen, Audi, Bentley, Lamborghini and BMW diagnostic scan tools enable us to perform the same accurate repairs, guided fault finding and module coding that in the past could only be carried out by expensive authorized dealerships. Our Master ASE certified technicians have the training and experience to diagnose your vehicle correctly and get the job done right… the first time! ...more

Categories
Auto Repair, Used Car Dealer, European Auto Repair
Contact
(949) 215-7717

Business Hours

Mon
8:00 AM - 6:30 PM
Tue
8:00 AM - 6:30 PM
Wed
8:00 AM - 6:30 PM
Thu
8:00 AM - 6:30 PM
Fri
8:00 AM - 6:30 PM
Sat
8:00 AM - 5:00 PM
Sun
closed
* Pacific Time (Us & Canada)
23501 Commerce Center Drive Suite B Laguna Hills, CA 92653
Pacific German, Inc.'s Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,518 Reviews)

GL
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GILLES L.
Irvine, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2025
verified customerVerified Customer
10
Pacific German-Truly German Precision on the Pacific Coast
Pacific German – Truly German Precision on the Pacific Coast!

This place is impressively clean, well-maintained, and organized—just like you’d expect in Germany, but right here on the Pacific Coast. I had an oil change and service done on my Cayenne Turbo, and they used high-quality racing oil along with premium parts. The attention to detail and quality of work exceeded my expectations. I’m very pleased with their service and professionalism, and I’ll definitely be returning for future maintenance. Highly recommend!

Verified Customer
Dana Point, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2025
verified customerVerified Customer
10
Excellent experience, service was completed right on time with excellent care!
The car’s service was completed right on time. Elizabeth provided an accurate estimate and is always helpful and knowledgeable.

KE
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KATRINA E.
San Juan Capistrano, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2025
verified customerVerified Customer
10
First visit - will return
Took Audi Q5 in to replace the drive belt and they carried out a full inspection with photos which led to more work being required. However would rather stay ahead of potential issues and feel confident on the road. Thank you

TD
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Tola D.
Los Angeles, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2025
10
highly recommended
I'm glad I found such a good workshop. They have a lot of experience and always respond very quickly. Highly recommended.

CA
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CHRISTOPHER A.
Lancaster, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2025
verified customerVerified Customer
10
Calibration no else could do
So I came here by a recommendation of a friend saying they’re good with programmings. And yes they have scan tools not other places have. Dealer level with the experience. Keep in mind I went to a dealer and they could not do the calibration I wanted. So to go from checking other German shops and even Audi dealer this shop really did it and fast. Even the customer service was A1!

AH
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AARON H.
Ladera Ranch, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2025
verified customerVerified Customer
10
Great service, clean shop
Pacific German has been taking care of my two cars for about a year now. They've been able to do all of the regular maintenance, some upgrades like a trailer hitch, as well as track down and fix some tricky issues.

They were able to confirm the existence of one issue in particular that the dealer said 'didn't exist', and referred me to a more competent dealer to get it fixed under warranty.

Their prices are super fair when compared to the dealer, and they'll take their time with the car to make sure things are diagnosed and repaired properly. They communicate clearly and concisely, and have never tried the 'upsell' of unnecessary services like a dealer would.

Their lounge is clean and comfortable, and my kids like looking at some of the cool cars hanging around when we come to pick up or drop ours off.

CA
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CHRIS A.
Newport Coast, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/09/2025
verified customerVerified Customer
10
Great service and repairs
Will be returning.

EB
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EARL B.
Upland, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2025
verified customerVerified Customer
10
Sq7
Excellent service and staff

LM
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LEONARDO M.
Santa Barbara, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/02/2025
verified customerVerified Customer
10
Shawn & his team are amazing
Very professional & resourceful Team, after a couple months of wait for parts, car came back better than ever without any single issues.

KB
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KEVIN B.
Aliso Viejo, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2025
verified customerVerified Customer
10
Great shop
Tyler was extremely helpful both over the phone and in person and accommodated my short window to get a service done before I had to leave town.

Not only that but he was extremely knowledgeable and great at communicating all the details of things I asked about.

These guys work on much nicer cars and do much more expensive jobs than what I needed on my '17 A4, yet still showed me a high level of service.

They definitely live up to the good reviews and the personal recommendation I got from a friend.

Thank you!

VS
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VIC S.
Laguna Niguel, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2025
verified customerVerified Customer
10
General maintenance
Great customer service and trustworthy. Will be back for new adjustable springs to lower my 922.

CS
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COREY S.
Trabuco Canyon, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2025
verified customerVerified Customer
10
Very professional
The entire crew of pacific german run as flawlessly as the high end cars they work on. They always take time to explain everything in detail and provide solutions to the problems. I wouldn't trust my cars anywhere else!

AB
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ALEX B.
Aliso Viejo, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2025
verified customerVerified Customer
10
Great service. Stage 1
For few years I was thinking to add a little more spark to my 2015 Volkswagen CC. Recently found Pacific German and was very satisfied with service. Very friendly and informative. Also I really like an ambiance.

MT
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MATT T.
Canyon Country, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2025
verified customerVerified Customer
10
Always a great experience at Pacific German
Tyler and pacific German are always amazing. Liz is amazing as well and she always helps me when I need to get my car serviced on short notice with my crazy work schedule. I have owned my car for almost 4 years and I’ve never taken it to any other shop. I trust them with my car and they always take care of me.

DR
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DENNIS R.
Mission Viejo, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2025
verified customerVerified Customer
10
Auto Repair
Always professional and satisfied with service provided.
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