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Pacific German, Inc.

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,538 Reviews)
96
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Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
96
Net Promoter Score ®

Business Details

About

Here at Pacific German, Inc., we are passionately dedicated to our customers’ complete satisfaction. We strive to provide the best service and experience in our ability. We utilize the most up to date and advanced tooling and technical resources, but that is only half of it. The knowledge and expertise our technicians possess in using Here at Pacific German, Inc., we are passionately dedicated to our customers’ complete satisfaction. We strive to provide the best service and experience in our ability. We utilize the most up to date and advanced tooling and technical resources, but that is only half of it. The knowledge and expertise our technicians possess in using these tools and equipment is far more proficient than any standard specialist repair shop. Our state-of-the-art Porsche, Volkswagen, Audi, Bentley, Lamborghini and BMW diagnostic scan tools enable us to perform the same accurate repairs, guided fault finding and module coding that in the past could only be carried out by expensive authorized dealerships. Our Master ASE certified technicians have the training and experience to diagnose your vehicle correctly and get the job done right… the first time! ...more

Categories
Auto Repair, Used Car Dealer, European Auto Repair
Contact
(949) 215-7717

Business Hours

Mon
8:00 AM - 6:30 PM
Tue
8:00 AM - 6:30 PM
Wed
8:00 AM - 6:30 PM
Thu
8:00 AM - 6:30 PM
Fri
8:00 AM - 6:30 PM
Sat
8:00 AM - 5:00 PM
Sun
closed
* Pacific Time (Us & Canada)
23501 Commerce Center Drive Suite B Laguna Hills, CA 92653
Pacific German, Inc.'s Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,538 Reviews)

JO
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JON O.
Corona, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/07/2025
verified customerVerified Customer
10
Porsche Cayman GTS Post Purchase Work
After a fantastic Post Purchase Inspection, found and fixed all issues and helped me recover some of my purchase funds. Great communication and Service. Car is like new for me now.

LG
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LARRY G.
Huntington Beach, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/06/2025
verified customerVerified Customer
10
Great service
As always customer contact was outstanding and service was completed in a timely manner

JD
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JAVIER D.
Simi Valley, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/03/2025
verified customerVerified Customer
10
2023 Audi e-tron S
Tyler is very knowledgeable and explains step by step they lowered my car, look’s much better
Thanks Pacific German!

AM
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ANDY M.
San Clemente, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/02/2025
verified customerVerified Customer
10
Fast service, high quality work, EASY!
He’s very few people I trust to work on my Porsche. The folks at Pacific German are fantastic. Great communication throughout, flexible on when they were able to work on my car, and very fair pricing. I’m now gonna be bringing my car back to them every single time.

TV
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TIMMER V.
San Juan Capistrano, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/02/2025
verified customerVerified Customer
10
Your best choice in OC
3-year service just completed on one of my P-cars. As always, quick / friendly / thorough / fair pricing. I continue to highly recommend.

MS
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MICHAEL S.
Aliso Viejo, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/25/2025
verified customerVerified Customer
10
Mirror Caps
Excellent service was very satisfied with the time it took for the mirrors caps to be installed. They look great on the exterior of the car.

Thanks again to the team.

DS
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DINA S.
Chino Hills, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/23/2025
verified customerVerified Customer
10
Trusted Provider of Services
Once again the team at Pacific German has proven not only their expertise- but how sincerely they can be trusted to only do the work necessary. They have earned the business for all of my cars!

AF
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ALLAN F.
Aliso Viejo, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/23/2025
verified customerVerified Customer
10
Highly Recommend!
Good Job, Good Price, Nice people!

MR
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MITCH R.
Trabuco Canyon, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/23/2025
verified customerVerified Customer
10
A trusted mechanic
I’ve brought my cars to Pacific German for years. They do great work and always make it right. I know my vehicle is in good hands.

EA
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EYVONNE A.
Corona, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/19/2025
verified customerVerified Customer
10
Highly recommend!
I never do reviews, however, Pacific German absolutely has changed that. I can’t say enough how excellent the service was that I received here. Shawn was thorough, patient, and honest. I received an estimated for $11,000 at the dealership and decided to get a second opinion. Final outcome at Pacific German was less than $300.00. Due to receiving an honest evaluation and not being up sold on unnecessary services. The biggest catch was the wrong fluid that was put into my car by the dealership. This was caught and corrected at Pacific German. Also saving me further damage to my car and ultimately, saving me thousands of dollars, literally! Happy to report, my car so far is driving like a dream l!! Count me in as a new loyal customer to Pacific German!
Shout out to Elizabeth(front desk) she was professional and very helpful throughout!
Thank you, Pacific German!

JA
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JAMES A.
Ladera Ranch, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/17/2025
verified customerVerified Customer
10
Trust
When looking for a professional relationship, it’s often difficult to establish and maintain a vital component in any relationship, which is trust.
At Pacific German I trust Shawn and his family without question. Over the last decade + I’ve found their professionalism, quality of service and fairness is second to none.

MW
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MICHAEL W.
Irvine, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2025
verified customerVerified Customer
10
Outstanding
My visor came off and I needed it replaced. The team at Pacific German had me in and out in 45 min. They were very efficient, well-informed, and pleasant to deal with. I will certainly take my car back for any additional work

MK
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Mark K.
Laguna Hills, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2025
10
Great service
The team quickly resolved my issue and did a thorough check of the vehicle overall. Very reasonably priced and quality work!

Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2025
verified customerVerified Customer
10
Great shop. Great service
The pacific German team was helpful and understand my concerns. they were able to quickly provide a resolution and the price was very reasonable. Definitively bringing my car back to them for service

MK
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MICHAEL K.
Laguna Niguel, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2025
verified customerVerified Customer
10
Who ask for anything more!
I had an exceptional experience at Pacific German, located in Laguna Hills! From the moment I walked in, the staff was friendly, knowledgeable, and genuinely eager to help. They took the time to explain the issues with my vehicle in a way that was easy to understand, without any pressure or upselling.
The service was prompt and thorough. Not only did they fix the problem efficiently, but they also went above and beyond by performing a complimentary check to ensure everything else was in top shape. The pricing was fair and transparent, with no hidden surprises.
It's rare to find a service shop that combines expertise, honesty, and excellent customer care, but Pacific German ticks all the boxes. I'll be returning for any future car needs and highly recommend them to anyone looking for trustworthy mechanics
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