Service Department's Reviews

4.7

(2,154 Reviews)

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Recent Reviews

Jane D.

Philadelphia, PA

09/14/2024

Category: Service

Liars and abusive

I wouldn’t give them one star if I could review without a ⭐️ . When I tell you that these employees are the worst of the worst it’s an understatement. Justin who works at the service desk has the worst attitude, use helpful, and could care less, Dennis is a liar as they constantly tell you that your car will be ready the next day and weeks pass still no car yet they get aggressive and agitated as if you’re bothering them. Oh I’m sorry sir that us people but cars so we too can get to and from work. Before they had our car for about 5 months, this time for one little pump it’s been over two weeks. What do they do? Lie and are disrespectful and rude. When I’m done this time I will never go back to any of these dealerships, I rather go to a hole in the wall mechanic because at least they take pride and make there’ their customers happy so you’ll return. I do not know how these Ignorant, liar, and let’a not forget thieves still have a job. Yes another employee told me how you guys take cash jobs first to steal off the top. Hyundai Inc. should be ashamed to have these kinds off people working for you that treat your customers this way, I will never purchase Hyundai again no matter what. I can’t wait to be done with you ignorant no good fools. Do not take your car here, we’ll unless you’re paying cash you’re their kind of person if you have a warranty of any you’re nothing to them. Stay away far away from here. Disgraceful, disrespectful, and disgusting!!!!!

Bob M.

West Berlin, NJ

04/10/2024

Category: Service

Looking for a new dealer

The two sales people I've dealt with are no longer there...and I haven't goylt the same type of personalized service getting my car. They simply read ifo off a computer? Really after buying my 3rd car...I think I'll be going to another dealer. The service department stinks! Dint appreciate getting lied to when I know otherwise!

A H.

Philadelphia, PA

01/16/2024

Category: Service

STAY AWAY - car needed $1000+ of repairs and they covered it up

STAY AWAY. I almost bought a car that needed $1000+ worth of repairs that they covered up.

This dealership sold me a car that they claimed had no engine lights or any issues. I believed them until I took it to my own mechanic, and the mechanic said that there were engine errors but they were recently cleared - meaning Pacifico Hyundai knew that this car had engine misfire issues and faulty evaporation system, but they tried to cover it up. It also needed new brakes.

I would have bought the car, driven it fine for a while, then the engine light would have come back on after the system reset. My mechanic said this would have cost me at least a thousand dollars.

The dealership even falsified the state inspection shortly before selling it to me. It would not have passed legitimately with these issues.

To give the dealer a small amount of credit, I had already bought the car, and it was still within their five-day return window; they didn't hassle me about the refund. But it seems that they attempted to cover up the issue long enough to wait out the five-day window.

STAY AWAY.

BARBARA N.

Woodbury, NJ

03/29/2023

Category: Service

Abusive Employees

I have a brand new car that started making brake noises about a month after I bought it. The employees would not even put the car on a lift to check the brakes, and lied about it. They then refused to respond to emails and phone messages, after not sending me a video of what was allegedly done, as they said they would. When I asked about something in the manual regarding oil changes, the service advisor started bullying and gaslighting me, trying to intimidate me. The company does not even think they should remove these abusive employees, or do anything about the fact that they clearly lied about a potential safety issue. Maybe there is a shortage of employees going on, but that seems to mean in my opinion/impression that either the company approves of its employees bullying customers to keep things moving so they can make more profit, or they will tolerate any abusive treatment of their customers.

BARBARA N.

Woodbury, NJ

03/29/2023

Category: Service

Abusive Employees

I have a brand new car that started making brake noises about a month after I bought it. The employees would not even put the car on a lift to check the brakes, and lied about it. They then refused to respond to emails and phone messages, after not sending me a video of what was allegedly done, as they said they would. When I asked about something in the manual regarding oil changes, the service advisor started bullying and gaslighting me, trying to intimidate me. The company does not even think they should remove these abusive employees, or do anything about the fact that they clearly lied about failing to fully inspect a safety issue. Maybe there is a shortage of employees going on, but that seems to mean in my opinion/impression that either the company approves of its employees bullying customers to keep things moving so they can make more profit, or they will tolerate any abusive treatment of their customers.

Tina P.

Philadelphia, PA

02/08/2023

Category: Service

Better Than Expected

I recently visited this Pacifico Hyundai to test drive several cars. I had a very pleasant experience with the salesmen there, particularly Maurice Smith. I got a very good deal and ending up leaving with a new Hyundai Kona. I am very pleased with the service and the car. I definitely recommend this dealership.

Thomas D.

Philadelphia, PA

2012 Hyundai Elantra

04/01/2022

Service Type: Maintenance

Verified Customer

Category: Service

Oil change, and tire issue

The woman who waited on me was very courteous and professional in resolving my problem. As well as making me aware of an issue with my tires, which I was very thankful about.

Matt F. from Pacifico Hyundai responded on 04/05/2022 04:11 PM

Thank you for your great rating! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

Employees worked with

AMANDA WHITE

Joseph J.

Philadelphia, PA

2011 Hyundai Elantra Touring

03/30/2022

Service Type: Maintenance

Verified Customer

Category: Service

Great Service

The service advisor Miss Amanda White and staff are always nice and take of my needs.

Matt F. from Pacifico Hyundai responded on 04/01/2022 03:19 PM

Employees worked with

AMANDA WHITE

Verified Customer

Philadelphia, PA

2013 Hyundai Veloster

03/30/2022

Service Type: Maintenance

Verified Customer

Category: Service

Review

Very fast

Matt F. from Pacifico Hyundai responded on 04/01/2022 03:19 PM

Verified Customer

Philadelphia, PA

2019 Hyundai Tucson

03/25/2022

Service Type: Maintenance

Verified Customer

Category: Service

Great service appt

I continue to use this dealership due to the personal care I’ve always experienced by Dennis when I’ve brought in any of my cars over the many years. He is helpful, courteous and efficient at getting my car in and out in a timely manner.

Matt F. from Pacifico Hyundai responded on 03/30/2022 08:40 AM

Verified Customer

Philadelphia, PA

2020 Hyundai Kona

03/20/2022

Service Type: Maintenance

Verified Customer

Category: Service

Good customer service

Great place. Good service and staff. Professional and friendly no long waiting.

Matt F. from Pacifico Hyundai responded on 03/21/2022 03:59 PM

Employees worked with

AMANDA WHITE

Deon C.

Philadelphia, PA

2011 Hyundai Sonata

03/14/2022

Service Type: Repair

Verified Customer

Category: Service

Deon cooper

They said I need a engine I don’t have no money for that I have bad credit but I need a car to get back-and-forth to work so I’m giving them I want star because my engine how’s it going I need a new one and I don’t have the money to replace it

Matt F. from Pacifico Hyundai responded on 03/15/2022 06:59 AM

We sincerely apologize for your negative experience in our service department. We'd like to learn more about your situation and what exactly happened. Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com. We look forward to hearing from you and earning back your business.

Employees worked with

AMANDA WHITE

Sean E.

Philadelphia, PA

2007 Hyundai Accent

03/12/2022

Service Type: Maintenance

Verified Customer

Category: Service

Hyundai provided 100% service as always!

Excellent service, employees are always friendly and take care of your vehicle thoroughly with 100% attention to detail.

Matt F. from Pacifico Hyundai responded on 03/14/2022 10:44 AM

Employees worked with

AMANDA WHITE

Verified Customer

Philadelphia, PA

2020 Hyundai Santa Fe

03/08/2022

Service Type: Maintenance

Verified Customer

Category: Service

Excellent

Scheduling was easy. Technicians are very friendly and knowledgeable. Routine service and all points were handled expertly.

Matt F. from Pacifico Hyundai responded on 03/09/2022 08:56 AM

Thank you for your review! We are glad to hear your valuable feedback and we appreciate hearing that our employees did a great job! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and we look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

Dennis R.

Philadelphia, PA

2011 Hyundai Elantra Touring

03/08/2022

Service Type: Maintenance

Verified Customer

Category: Service

Service was first rate!

They did not have the specific parts for my car on hand. Instead of re-scheduling me for another visit, they went and got the correct parts so that I didn't have to make a second trip.

Matt F. from Pacifico Hyundai responded on 03/09/2022 08:56 AM

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