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SureCritic / Hyundai Dealer / Parks Hyundai of Gainesville
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Parks Hyundai of Gainesville

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(2,108 Reviews)
48
Write a Review
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Score Details

5 stars
76%
4 stars
10%
3 stars
5%
2 stars
3%
1 star
3%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
Original Review
Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5
192
Total ReScores™
4.6
ReScore™ Average
48
Net Promoter Score ®

Business Details

About

Parks Hyundai of Gainesville is conveniently located in Gainesville, FL. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. From oil change to major repairs, we are here to help! Call or email us to set up an appointment today. Parks Hyundai of Gainesville is conveniently located in Gainesville, FL. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. From oil change to major repairs, we are here to help! Call or email us to set up an appointment today.

Categories
Hyundai Dealer, Auto Maintenance
Contact
(352) 372-4251
Closed
Business Hours

Business Hours

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
7:00 AM - 4:00 PM
Sun
closed
* Eastern Time (Us & Canada)
3111 North Main Street Gainesville, FL 32609
Get Directions
Service Department's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(2,108 Reviews)
Write a Review
Recent Reviews
JT
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Justin T.
Gainesville, FL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/13/2024
0
Category: Service
Criminal negligence
These people don't want to do their jobs, as a representative of Hyundai they should be held to a high standard and are culpable for negligence. My attorney advised that Hyundai is paying out people for refusing to fix critical issues in their brand new cars.
JW
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John W.
Gainesville, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/12/2024
8
Category: Service
New Car Sales Feedback
Recently purchased brand new Hyundai Santa Fe Hybrid from Gainesville Hyundai, GA. All over the customer experience is excellent and happy about it..

Thanks
DS
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Desiree S.
Gainesville, FL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/04/2024
0
Category: Service
Horrible Customer Service. Trash Service Department.
Buyer beware.
I bought my 2019 Tuscon from the Gainesville, FL location in 2019...or 2020, it's been a minute... and I LOVE my car... even despite the issues I am now having... Fast forward to October 2023, my sunroof began leaking. I have all of about 20,000 miles on my car... I contacted corporate because despite call after call, I was unable to reach Gainesville's location. I was met with a message from corporate suggesting that I try again, and basically brushed me off. I was finally able to get a live body and an appointment way out into the later part of 2023. They had my car 2 - 3 weeks, replaced the sunroof completely and despite this, it is still leaking. I have emailed, called, texted, sent videos and pictures and I am basically being told "our techs did a pressure test, nothings wrong"... meanwhile if I so much as wash my car I have to place a wash cloth or napkin into the crook of the sunroof so it can consume the water before it sits in my roof and molds.... which I am very much allergic to. They've met my concerns with "the plugs have been drained" "nothing we see" but can CLEARLY see that it is a slow to mid-speed leak. I have been nothing but polite and kind, but consistent...and while I am well aware more flies are caught with honey, there's not enough honey in the world at this point.
I have owned cars with sunroofs, and NEVER have I ever experienced this let alone the piss-poor customer care, service, or concern. The advisor I've been messaging with lately has been sympathetic and friendly, but at this point, something's got to give.
DM
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David M.
Winter Springs, FL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/13/2024
0
Category: Service
Service department sucks
Communication is terrible. Service is slow. Challenging to even get someone on the phone once they have your car. Understaffed and poorly managed
UH
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Un H.
Gainesville, FL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/25/2023
0
Category: Service
Bunch of liars threatening lives
Stay far away from this scum dealership. My vehicle had issues since I bought it. It took 3 years of oil change visits for a loaner to finally become available for me to have the option to have the issues diagnosed. After 1 month of Luciano Nunez and Reggie Horton in service keeping my vehicle, nothing was done. They are short on mechanics and lied about even diagnosing my car. The check engine light was on and all they did was clear the codes and the history and said it was fine. A few days later the check engine light came right back on. But this isnt even half of the story. Due to their negligence of not working on my car, I had the loaner for 1 month and received a call on the 31st day by the sales manager Mario LUNCHMAN (he is very insecure when I mispronounced his name) threatening to make a false police report for a stolen vehicle. I was in the middle of work and tried to make arrangements to return the loaner over the weekend, I cant just drop what I'm doing to return their loaner especially after my car was still not fixed. Mario LUNCHMAN and Eric Duke the parts director demanded I return the loaner immediately after realizing I had the loaner for an extended time which was NOT my fault. Not once during the month that my car was in service did I receive a call, NOT A SINGLE TIME. I called several times and waited on hold for an hour each time just to be told my vehicle was NEVER touched. The only fact that they wanted the loaner back asap prompted them to clear all codes on my car and tell me "the issue cant be duplicated". And on top of that Eric Duke said I should have never been given a loaner since I did not buy my Hyundai from their dealership. Parks Hyundai of Gainesville is filled with a bunch of scumbags who are ready to file false felony police reports. Oh and lets not forget this, Eric Duke even threatened that if I didnt return the vehicle he would remotely turn it off while I'm driving. So not only did they threaten false felony reports but they threatened to cause a life threatening accident to myself and other drivers. I never even recieved any apologizes or contact from the general manager because they dont care. Stay far away from this pos dealership!!!
DH
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David H.
Palatka, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2023
10
Category: Service
Great sales staff
This is our second car from Park Hyundai and our second time with Lowell as our sales person. He’s very knowledgeable and has very good customer service.
LE
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Larkin E.
Gainesville, FL
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Under control
I had a scary moment of my car losing oil but zero evidence of where. I was able to drop the car off (zoom for work) and they had to time to give a thorough review and the car was returned repaired. What was nice was the communication about what was known AND unknown while they worked on it. I love the honesty and clarity of the service department of Parks Hyundai.
Employees worked with
LN
LUCIANO NUNEZ
Service Drive Manager
TB
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Tommy B.
Trenton, FL
2018 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/03/2022
Service Type: Repair
verified customerVerified Customer
0
Category: Service
we got rid of car and will not ever buy anything from parks or take anything to them
PARKS SUCKS AND IS THE WORST DEALERSHIP I THINK I EVER DEALT WITH.
Verified Customer
Gainesville, FL
2020 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2022
Service Type: Repair
verified customerVerified Customer
8
Category: Service
Parks of Gainesville
I recommend Parks of Hyundai. I am happy with my 2021 new car. Service is great.
RS
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Richard S.
Williston, FL
2022 Hyundai Elantra Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Perfect
Great experience every time.
Employees worked with
LN
LUCIANO NUNEZ
Service Drive Manager
Verified Customer
Lake City, FL
2021 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/25/2022
Service Type: Maintenance
verified customerVerified Customer
1
Category: Service
Experiencia con mi vehiculo
Lleve mi carro del año 2021 para cambio de aceite y filtro y llegando a mi casa se derramo todo el aceite que se le habia cambiado
Employees worked with
LN
LUCIANO NUNEZ
Service Drive Manager
Verified Customer
Gainesville, FL
2021 Hyundai Sonata Hev
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/21/2022
Service Type: Maintenance
verified customerVerified Customer
0
Category: Service
Terrible service
Michelle is completely clueless and misinformed me about price. A tire rotation and oil change took 9 hours for completion
Eric D. from Parks Hyundai of Gainesville responded on 03/23/2022 07:51 AM

Thank you for taking the time to let us know about your visit. We are working on staffing and training.

Employees worked with
MC
MICHELLE CAMERON
Verified Customer
Gainesville, FL
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Maintainance
The service was great!
Verified Customer
Gainesville, FL
2021 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2022
Service Type: Repair
verified customerVerified Customer
9
Category: Service
Hyundai is best
Had a good experience.
Employees worked with
LN
LUCIANO NUNEZ
Service Drive Manager
Verified Customer
Wellborn, FL
2021 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Amazing Service
The workers were exceptional.
luciano n. from Parks Hyundai of Gainesville responded on 03/05/2022 07:35 AM

Thank you for taking the time to provide us with
feed back. We greatly appreciate the opportunity
to make improvements throughout our dealership. We
hope to see you on your next service visit!

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