The new Peacock Hyundai of Brunswick offers the highest quality repair and maintenance for your vehicle.The new Peacock Hyundai of Brunswick offers the highest quality repair and maintenance for your vehicle.
We dropped off the car on December 21, 2023, understanding that the service department wouldn’t address the issues immediately. Though they couldn't schedule us until the end of January, they offered to squeeze us in earlier if we could drop it off sooner. Finally, on February 1, 2024, we picked up the car. The experience was far from satisfactory. Multiple times, when we managed to reach our service advisor, she promised to call back later that day or the next, but we wouldn’t hear from her for at least a week, sometimes even three. Each time, we had to call for updates. When we finally retrieved the car, the windows and door were fixed, and they replaced a wastegate solenoid for the turbo issue. However, the major problem of squealing at startup remained unresolved. Despite providing detailed instructions to duplicate the issue, they failed to do so. The problem with the turbo also showed back up on the drive home. Even after our second visit on February 6, where I left an extensive note on the issues, they still couldn’t replicate them. They claimed to have only one technician for their entire workload. Over the subsequent weeks, our attempts to reach them were often met with silence. Finally, they managed to duplicate the squealing problem and suggested replacing the serpentine belt, but they couldn’t replicate the turbo issue. However, upon picking up the car on March 1, 2024, the turbo problem resurfaced during the drive home. It took over an hour and a half to reach the service advisor, who couldn’t confirm if the car was safe to drive. We were given the option to tow it back at our expense with the understanding it would be months before they got to it again. When we got the car home, we discovered damage to the underside due to improper lifting, the rear hatch inoperable and issues with the front passenger door not locking and unlocking properly. All of these are things they worked on. Despite our efforts since December, the problem remains unresolved. We strongly advise against dealing with Brunswick Hyundai, Chrysler, Dodge, Jeep, all under Step One Automotive Group. They’ll return your car in worse condition with no recourse.
DF
David F.
Lake Wales, FL
06/17/2019
Service Dept is terrible
Our Sante Fe broke down on I95 we were able to get to dealer. We were on vacation on our way to Virginia from Florida. The service department was unhelpful, rude and did nothing to help us. They told us it would be a week before they could get the part . They didn't offer us a loaner (the Santa Fe only had 10,000 miles and less than a year old) instead I had to pay over $700.00 at Enterprise to rent a vehicle. A week later we picked it up only to have the same thing happen 100 miles later. The vehicle requied a sensor and wiring harness which was not replaced.Phone calls not answered or returned Do not use this dealer!!!!!
Peacock Hyundai is very accessible and very friendly service center. The recall on my car was taken care of quickly and I was very pleased with the service.
Recommended
PW
Pearl W.
Brunswick, GA
2017 Hyundai Santa Fe S
04/10/2019
Service Type: Repair
Verified Customer
Category: Service
Salesman
Very helpful and advises me on what to do when I need service.
Great First Experience with the Service Department
My first experience with the service department was nothing but positive. Making an appointment was easy. Met with a service representative as soon as I drove up. They took my car in, did what they had to do & got it back to me in under an hour.
Recommended
SH
Shawna H.
Townsend, GA
2016 Hyundai Santa Fe S
03/25/2019
Service Type: Repair
Verified Customer
Category: Service
Service
I was greeted by Michelle, she handled my service appt. from beginning to end very professionally. She contacted me when my service was complete, and she is checking on an issue I have with the paint on the front / hood of my car that is bubbling/chipping. Michelle was attentive and easy to talk with, very pleasant.
I bought my Santa Fe Sport from Carl Gregory. The dealership was bought my Auto Nation. Now it's owned by Peacock. I've had my vehicle serviced by all three owners. Peacock is by far the best ever experience. They were personable, kept me updated while I waited, efficient, and texted me later to make sure the vehicle was okay. I appreciate the better service after the sale.
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.