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SureCritic / Hyundai Dealer / Peninsula Hyundai
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Peninsula Hyundai

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(492 Reviews)
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Score Details

5 stars
78%
4 stars
13%
3 stars
4%
2 stars
1%
1 star
2%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 1.7/5Overall Rating 1.7/5Overall Rating 1.7/5Overall Rating 1.7/5Overall Rating 1.7/5
3
Total ReScores™
5.0
ReScore™ Average

Business Details

About

Peninsula Hyundai is located just north of Monterey in Seaside, CA. Call us today to schedule your next Service Appointment. We are here to help with all of your vehicle repair and maintenance needs. Peninsula Hyundai is located just north of Monterey in Seaside, CA. Call us today to schedule your next Service Appointment. We are here to help with all of your vehicle repair and maintenance needs.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(831) 394-4100
Closed
Business Hours

Business Hours

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
closed
Sun
closed
* Pacific Time (Us & Canada)
4 A Heitzinger Plaza Seaside, CA 93955
Get Directions
Peninsula Hyundai's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(492 Reviews)
Write a Review
Recent Reviews
DM
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Deborah M.
Big Sur, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/18/2019
Is Hyundai returning to Seaside?
I live in Big Sur and certainly do not want to drive to Gilroy to get my Hyundai serviced under warranty. I heard a rumor that the Hyundai dealership was reopening in Seaside during the first week of December.

Can anyone validate that rumor?
Thank you.
Recommended
PJ
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Patlynn J.
Salinas, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/20/2019
Let’s get a group to fight Against Hyundai’s shutdown practjce
We bought a new Azera and only learned they closed very soon after our purchase which means they had to have sold it under false pretenses when we also paid extra for 100,000. Maintenance. We have to drive to Gilroy which is inconvenient and further away than we wish to drive. Plus you have to wait there fir service because it is not local Here in Mo. Co. I say we get a group suit and make Hyundai back any customers when a local dealership folds by either buying the car back or paying for service at a local place of our choice.
Not Recommended
SN
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Serge N.
Carmel, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/15/2019
Bad service
It’s unacceptable practice – they moved Hyundai center from Monterey to Gilroy without informing their customers in advance. We leased Sonata 2018 last August. 2 months ago I called them to make an appointment for oil change (7500 m) and found out about their relocation. When I asked a person answering my call ‘what should we do?’, the answer was: I don’t know. Is it OK? We bought pre-paid maintenance plan, because their shop was here, in Monterey. Now what? We ended up paying $130 Jiffy Lube for oil and filter change, and tire rotation. Are they going to compensate us? Why should we drive 50 miles to Gilroy and back every time we have problems?
Not Recommended
KP
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Kathleen P.
Carmel Valley, CA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/21/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent service
So sorry they are closing. I’m really bummed ?
Recommended
RB
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Robert B.
Monterey, CA
2018 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Great job never any problems ?
Recommended
LC
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Lee C.
Salinas, CA
2016 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/18/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Love the Service Department, but dealership is closing!
This Service Department, and especially the Service Manager have always been wonderful! Great service, organized, great attitude, and always willing to help. If only the dealership were not closing! I would love to recommend the dealership and the Service Department, but currently they are closing their doors! My husband and I are really hoping that somebody buys the dealership and re-opens it soon! It would be a shame to lose the Service Manager and his employee. They are both wonderful and give great customer service! Good employees that work well with the public are difficult to find! Don't lose these 2 gentlemen! It will be Hyundai's loss if you do!
Recommended
AN
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Ann N.
Pacific Grove, CA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/16/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Serivce
They hold to their appointment time. They are clear about what they are going to do and then what they have done. You get it all in writing.
Recommended
SV
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Stevie V.
Carmel, CA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/11/2019
Closing
Gone by EOM 6/2019
Not Recommended
RR
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Rudy R.
Carmel Valley, CA
2010 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Gfrerat Service and Knowledge
Recommended
Verified Customer
Marina, CA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/07/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer service
Not only was I greeted warmly and receive above and beyond attention, I was shocked to learn in this day and age that a car wash was included in the service. Multi-point inspection was helpful and agent working with me to schedule services was great.
Recommended
Marvin P., Service Advisor from Peninsula Hyundai responded on 06/09/2019 05:29 PM

Thank you for taking the time to respond to our survey.

Marvin Poole
Service Manager
831.394.4100
mpoole@peninsulaauto.com
DR
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Darryl R.
Salinas, CA
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/06/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent
Luis was great
Recommended
Marvin P., Service Advisor from Peninsula Hyundai responded on 06/09/2019 05:30 PM

Thank you for taking the time to respond to our survey.

Marvin Poole
Service Manager
831.394.4100
mpoole@peninsulaauto.com
EO
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Elda O.
Soledad, CA
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/31/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The staff
Everyone is so nice & professional
Recommended
Marvin P., Service Advisor from Peninsula Hyundai responded on 06/02/2019 08:54 PM

Thank you for taking the time to respond to our survey.

Marvin Poole
Service Manager
831.394.4100
mpoole@peninsulaauto.com
DV
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Dalila V.
Salinas, CA
2015 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great
Thanks
Recommended
Marvin P., Service Advisor from Peninsula Hyundai responded on 05/29/2019 11:14 AM

Thank you for taking the time to respond to our survey.

Marvin Poole
Service Manager
831.394.4100
mpoole@peninsulaauto.com
WU
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Walt U.
Monterey, CA
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
very responsive service
Great team of Marvin and Luis makes servicing my vehicle a breeze
Recommended
Marvin P., Service Advisor from Peninsula Hyundai responded on 05/29/2019 11:13 AM

Thank you Peterann for the 5-star review.  We always appreciate your business.

Marvin Poole
Service Manager
831.394.4100
mpoole@peninsulaauto.com
MB
gravatar
Melinda B.
Salinas, CA
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Marvin in service
Easy to communicate with,
Efficient and fast in and out as promised..
Quality work
Great friendly staff — Marvin - Louis
Recommended
Marvin P., Service Advisor from Peninsula Hyundai responded on 05/29/2019 11:08 AM

Thank you Dan for the great rating. We appreciate the positive feedback

Marvin Poole
Service Manager
831.394.4100
mpoole@peninsulaauto.com
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