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SureCritic / Pennzoil 10 Minute Oil Change
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Pennzoil 10 Minute Oil Change

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(522 Reviews)
-100
Write a Review
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Score Details

5 stars
74%
4 stars
14%
3 stars
3%
2 stars
3%
1 star
3%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
1
Total ReScores™
4.0
ReScore™ Average
-100
Net Promoter Score ®

Business Details

Categories
Contact
(425) 869-1106
Closed
Business Hours

Business Hours

Mon
9:30 AM - 3:00 PM
Tue
9:30 AM - 3:00 PM
Wed
9:30 AM - 3:00 PM
Thu
9:30 AM - 3:00 PM
Fri
9:30 AM - 3:00 PM
Sat
9:30 AM - 3:00 PM
Sun
closed
* Pacific Time (Us & Canada)
18028 Redmond Way Redmond, WA 98052
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Pennzoil 10 Minute Oil Change's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(522 Reviews)
Write a Review
Recent Reviews
SM
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Sharon M.
Seattle, WA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/23/2022
0
2 cars taken in and 2 cars nearly ruined
We took 2 of our cars in for oil changes using a Groupon. Thought it was a great deal. Nearly ruined both vehicles. They broke the nut off on first vehicle so oil pan couldn't be removed so they said they couldn't change the oil or fix what they broke. On the 2nd vehicle they put the wrong oil filter on and car has been stalling ever since. Just found out about the wrong filter yesterday when I took it to the dealer to find out why it was stalling all the time. I didn't save money on this Groupon but it sure cost me a lot. Worse service, incompetent employees and bad management at this establishment.
JC
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Jeff C.
Sammamish, WA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/09/2021
0
Scam
$27 Hazard disposal fee (for oil change). A ripoff artist!
SW
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Steve W.
Sammamish, WA
Toyota Tundra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/22/2020
verified customerVerified Customer
safe reliable service and friendly staff
everyone here does a good job safe and reliable
Recommended
BR
Boyd R.
Bellevue, WA
Lexus RX 350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/15/2020
verified customerVerified Customer
Category: Service
Boyd said he's been going there a long time. He likes that they are friendly and COVID friendly. Also, they do a good job.
Recommended
MW
Michele W.
Snohomish, WA
Toyota 4Runner
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/15/2020
verified customerVerified Customer
Category: Service
Michele said she asked how to reset the maintenance light and was never helped. She was told to Google it.. They stopped taking vehicles to the business.
Recommended
MW
Maleyna W.
Washington
GMC Yukon XL
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/15/2020
verified customerVerified Customer
Category: Service
Maleyna said they spilled a bunch of oil on her engine and she had to pull over to make sure there wasn't a cap left off.
Recommended
JM
Jeff M.
Sammamish, WA
Ford Super Duty F-250 SRW
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/08/2020
verified customerVerified Customer
Category: Service
Jeff said he's gone here for many years, he's always gotten good service, and he'll continue to do business here for as long as he can.
Recommended
EP
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E P.
Bellevue, WA
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/29/2020
Won’t take appointments for Oil Change, long wait
Disappointed. Been a customer for years. Despite emailing customers to suggest making an appointment for services, they do not allow you to make an appointment for an oil change. This means customers are essentially forced to needlessly sit around for an hour for service. At the same time, while the employees are kind and hardworking, they are obviously understaffed. I’ll take my business elsewhere, time is too valuable to wait around in a parking lot.
Not Recommended
TL
Trynne L.
Washington
Kia Soul
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/27/2020
verified customerVerified Customer
Category: Service
Trynne said the business was fast and made it clear what they were going to do. She said the were careful with distancing because they could not stay in the vehicle. The customer service did provide an area they could walk around.
Recommended
NF
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Normand F.
Nissan Rogue
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/22/2020
verified customerVerified Customer
Fast friendly service
The guys are super friendly, super helpful and really professional. I recommend this business
Recommended
EA
Eric A.
Washington
Toyota Prius
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/20/2020
verified customerVerified Customer
Category: Service
Eric said the staff was very friendly and accommodating.
Recommended
MP
Michel P.
Washington
Jeep Wrangler
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/18/2020
verified customerVerified Customer
Category: Service
Michel said his experience was great.
Recommended
JC
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Jack C.
Subaru Forester
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/29/2020
verified customerVerified Customer
not my job
My husband usually takes our car for an oil change, so I was a little nervous about going on my own, especially with pandemic procedures. The two men that were working were professional and kind, wore masks and provided contact less payment. Additionally, not one eye roll when I said I usually left this job to my hubby. They also took the extra effort to let me know that the car's coolant level was slightly low, and where I could purchase the specific brand needed.
Recommended
HL
Hans L.
Bellevue, WA
Toyota RAV4
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/24/2020
verified customerVerified Customer
Category: Service
Hans said he was super nice and helpful.
Recommended
Verified Customer
Redmond, WA
Toyota Tundra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/20/2020
verified customerVerified Customer
Quick service, short usual niceties due to C-19
Quick in for service, but no facilities or lobby. It was a nice day to sit outside. Have been going here for a number of years and always quick & pleasant service.
Recommended
George X. from Pennzoil 10 Minute Oil Change responded on 07/21/2020 10:37 AM

Thank you for your review! We are proud to continue to deliver quick & pleasant service for our customers. We are looking forward to reopening our lobby when state regualtions allow it. See you next time your vehicle needs servicing!

Displaying Review 1 - 15 of 522 in total
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