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SureCritic / Hyundai Dealer / Pohanka Hyundai of Fredericksburg
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Pohanka Hyundai of Fredericksburg

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(3,022 Reviews)
60
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Score Details

5 stars
76%
4 stars
12%
3 stars
5%
2 stars
3%
1 star
2%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
Original Review
Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5
106
Total ReScores™
4.6
ReScore™ Average
60
Net Promoter Score ®

Business Details

About

Welcome to the Pohanka Hyundai of Fredericksburg SureCritic Reviews Webpage. We offer the best in Hyundai service making us your preferred dealer. Welcome to the Pohanka Hyundai of Fredericksburg SureCritic Reviews Webpage. We offer the best in Hyundai service making us your preferred dealer.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(540) 898-5200
Closed
Business Hours

Business Hours

Mon
6:00 AM - 7:00 PM
Tue
6:00 AM - 7:00 PM
Wed
6:00 AM - 7:00 PM
Thu
6:00 AM - 7:00 PM
Fri
6:00 AM - 7:00 PM
Sat
6:00 AM - 7:00 PM
Sun
closed
* Eastern Time (Us & Canada)
10667 Patriot Highway Fredericksburg, VA 22408
Get Directions
Service Department's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(3,022 Reviews)
Write a Review
Recent Reviews
BB
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BRIDGET B.
Fredericksburg, VA
2015 Hyundai Santa Fe Sport
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/21/2024
verified customerVerified Customer
0
Category: Service
Dishonest/Lack of Integrity
Took my vehicle in for 2 recalls that needed completed. Since I was due for a state inspection I went ahead and had that scheduled to be done at the same appointment. I was told work would be done around 3/4pm. At 2pm I received a call that the inspection was failed due to fog lights and that they needed replaced. Both fog lights illuminated and were not cracked and per state code, pass. When I picked up my vehicle on the 'rejection' paperwork left in my passenger seat said it also failed for 'signals'. ALL turn signals and hazard are functional. All was confirmed and inspection passed when taken in for a second opinion at a different shop. I was told I'd receive a phone call when the recall work was complete. No call was ever received. I called and text the phone number that was provided in a text after I dropped off my vehicle and received NO response. I called the dealership to get ahold of the service department to find out that the work had been completed on my car for a while. I was also going to be charged for a rental car ($45/day) for the recall work to be completed. Note, I live 30+ minutes away from this location and waiting wasn't an option. I'm thankful that I had my husband follow me so I could get a ride home. I've never been charged for a 'loaner' 'rental' while RECALL work was completed. The lack of integrity and being dishonest in an attempt to upsell work while in on a recall is sickening.
DD
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DONALD D.
Fredericksburg, VA
2023 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2024
verified customerVerified Customer
10
Category: Service
GRAT SERVICE
Great Service done right the first time at a fair Price.
PS
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PERRY S.
King George, VA
2023 Hyundai Santa Fe
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/25/2024
verified customerVerified Customer
3
Category: Service
Hope it get better
Customer service needs improvement
SC
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SEAN C.
Fredericksburg, VA
2022 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2024
verified customerVerified Customer
10
Category: Service
Scheduled Service
Outstanding and thorough! Actually enjoyed what is normally not what one would consider an enjoyable evet. But they are warm, friendly, accommodating and professional.
LB
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LINDA B.
Fredericksburg, VA
2023 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/16/2024
verified customerVerified Customer
10
Category: Service
Quick and thorough
Quick and thorough
Verified Customer
Richmond, VA
2023 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/09/2024
verified customerVerified Customer
9
Category: Service
Knowledgeable service personnel
No appointment is needed which is very helpful. Service personnel are friendly and knowledgeable. The new waiting area is clean and well stocked with beverages and snacks.
DB
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DEBBI B.
Fredericksburg, VA
2022 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/14/2023
verified customerVerified Customer
10
Category: Service
Great customer service
I was very pleased with my experience at the Hyundai dealership. It was a little difficult to locate the entrance as they are doing renovation work but once i finally did, I was greeted by the entire staff and was helped by Jesse. He was polite and professional. I waited only a short time for my oil change in their nice customer service area. Very impressive. I would recommend them!
AM
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ANTHONY M.
Fredericksburg, VA
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/11/2023
verified customerVerified Customer
10
Category: Service
4 Recalls and 1 Warranty Item Addressed !
Fast, Courteous Service
Verified Customer
Fredericksburg, VA
2022 Hyundai Santa Cruz
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/09/2023
verified customerVerified Customer
10
Category: Service
Excellent Service
Timely, respectful, efficient
RM
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RICHARD M.
Ruther Glen, VA
2023 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/06/2023
verified customerVerified Customer
10
Category: Service
Excellent and timely attention to my needs
Overall timely experience completed by certified mechanics
Verified Customer
Colonial Beach, VA
2023 Hyundai Santa Cruz
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/25/2023
verified customerVerified Customer
10
Category: Service
Oil change
In and out.
Verified Customer
Fredericksburg, VA
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/18/2023
verified customerVerified Customer
10
Category: Service
Very fast service
Excellent customer service
MS
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MICHELLE S.
Spotsylvania, VA
2022 Hyundai IONIQ 5
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/05/2023
verified customerVerified Customer
10
Category: Service
Good service
Zach in service provided excellent service. Keep up the good work!
PL
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PAT L.
Lancaster, VA
2021 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/16/2023
verified customerVerified Customer
10
Category: Service
They are the BEST!
We were told to expect a minimum of a 2 hour wait. An hour later they said the car was ready! SWEET! And they gave it a bath! Outstanding
CS
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COURTNEY S.
Spotsylvania, VA
2021 Hyundai Palisade
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/10/2023
verified customerVerified Customer
8
Category: Service
Friendly staff, knowledgable management
The staff are great and the knowledgeable service advisors make the experience less stressful.
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