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SureCritic / Hyundai Dealer / Preston Hyundai
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Preston Hyundai

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1,659 Reviews)
68
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Score Details

5 stars
81%
4 stars
11%
3 stars
3%
2 stars
1%
1 star
1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
Original Review
Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5
78
Total ReScores™
4.9
ReScore™ Average
68
Net Promoter Score ®

Business Details

About

Preston Hyundai is located in Hurlock, MD. Our service center is staffed with highly skilled technicians who provide quality repair and maintenance services. Call or email us to set up an appointment today. Preston Hyundai is located in Hurlock, MD. Our service center is staffed with highly skilled technicians who provide quality repair and maintenance services. Call or email us to set up an appointment today.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(877) 865-1523
Closed
Business Hours

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
8:00 AM - 5:00 PM
Sun
closed
* Eastern Time (Us & Canada)
4327 Preston Road Hurlock, MD 21643
Get Directions
Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1,659 Reviews)
Write a Review
Recent Reviews
RW
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Robert W.
Seaford, DE
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/09/2024
5
Category: Service
Customer service
Had bad experience with this dealer ship
Verified Customer
Ridgely, MD
2010 Hyundai Santa Fe
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/10/2022
Service Type: Maintenance
verified customerVerified Customer
0
Category: Service
Unprofessional and 2nd Rate
This is the most low rate and unprofessional dealership I’ve ever dealt with. From the technician to the service manager - shouldn’t hold the jobs they have.
DANA H., Service Manager from Preston Hyundai responded on 04/11/2022 04:10 AM

Thank you for taking the time to complete our review. I know we have already spoken to each other and made a plan to move forward.  As your vehicle came in with a malfunctioning sunroof and we diagnosed the issue per your request, we loosened those broken parts that you need even more than they were. The technician tried his best to get it closed as much as he could. I look forward to seeing you this week to take care of this for you and get that sunroof working good again. We can also make a game plan on prioritizing the list of work you need to that way it is easier for you to complete. Letting cars sit for long periods of time causes lots of issues but we will be here to help you get it running great again.

Dana Horner
Service Manager
410-673-7171 ext 6805
dhorner@prestonmotor.com
Verified Customer
Cambridge, MD
2017 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/02/2022
Service Type: Maintenance
verified customerVerified Customer
6
Category: Service
Must had been a off day for everyone. Unfriendly energy.
Nice environment. Needs to work on following up with the customer especially when things are unable to be done like test being ran on the vehicle. Needs improvement.
DANA H., Service Manager from Preston Hyundai responded on 04/04/2022 07:59 AM

Thank you for taking the time to complete our review. I will be giving you a shout today to speak with you about your visit in with us. 

Dana Horner
Service Manager
410-673-7171 ext 6805
dhorner@prestonmotor.com
DANA H., Service Manager from Preston Hyundai responded on 04/04/2022 08:00 AM

Dana Horner.
Service Manager
410-673-7171 ext 6805
dhorner@prestonmotor.com
KR
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Klaus Peter R.
Milford, DE
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Service
All the years I have been with this dealership I have nothing but good things to say. The people are friendly and efficient. The service is done in a (done the first time) way.
DANA H., Service Manager from Preston Hyundai responded on 03/27/2022 09:23 AM

We hope to keep that standard! Thank you so much for your great review and hope to see you again soon. 

Dana Horner
Service Manager
410-673-7171 ext 6805
dhorner@prestonmotor.com
JH
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Joseph H.
Harrington, DE
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
My fourth vehicle with Preston Hyundai, great place.
I'm on my fourth Hyundai with Preston. The staff is always friendly and professional. It's nice to treated like a valued customer, not just called one.
DANA H., Service Manager from Preston Hyundai responded on 03/27/2022 09:22 AM

So happy to have gotten everything taken care of for you. Great to have you here as always and thank you for the review.

Dana Horner
Service Manager
410-673-7171 ext 6805
dhorner@prestonmotor.com
Verified Customer
Cambridge, MD
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Excellent
My service experience has always been an excellent experience.
DANA H., Service Manager from Preston Hyundai responded on 03/18/2022 03:35 PM

Always great to see you. Thank you so very much for being such a valued Hyundai family member. 

Dana Horner
Service Manager
410-673-7171 ext 6805
dhorner@prestonmotor.com
DC
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Dennis C.
Easton, MD
2022 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Dennis
Great service experience!!! Thank you.
DANA H., Service Manager from Preston Hyundai responded on 03/18/2022 01:48 PM

We always enjoy having you in for a visit. Have a great day. Thank you so much for the great review.

Dana Horner
Service Manager
410-673-7171 ext 6805
dhorner@prestonmotor.com
MM
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Maria M.
Preston, MD
2014 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great service
Will always treats us like family
DANA H., Service Manager from Preston Hyundai responded on 03/21/2022 07:56 AM

Thank you so much for the wonderful survey. Always great to have you here. 

Dana Horner
Service Manager
410-673-7171 ext 6805
dhorner@prestonmotor.com
AP
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Annamarie P.
Centreville, MD
2022 Hyundai Santa Cruz
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/05/2022
Service Type: Repair
verified customerVerified Customer
3
Category: Service
Unacceptable response time.
I had an issue with my vehicle and it took a long time to respond to me. I had to keep calling them.
DANA H., Service Manager from Preston Hyundai responded on 03/05/2022 05:44 AM

Thank you for leaving us feedback about the experience with us. We definetly have room for improvment and will strive from here on out to turn this negative experience around. I know i personally left multiple voicemails but i will definetly try other forms of communication next time to assure that you are getting me messages in a timly fashion. So happy we could get that spot taken care of for you and hope you enjoy your awesome Hyundai. The Santa cruz is just so fun!!! 

Dana Horner
Service Manager
410-673-7171 ext 6805
dhorner@prestonmotor.com
BC
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Beverly C.
Hurlock, MD
2013 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Service
This appointment was better than my prior service appointment
DANA H., Service Manager from Preston Hyundai responded on 02/25/2022 07:25 AM

Thank you for taking the time to complete our review. We always enjoy having wonderful feedback! 

Dana Horner
Service Manager
410-673-7171 ext 6805
dhorner@prestonmotor.com
CW
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Clinton W.
Hurlock, MD
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great Service and Staff
Great service and great staff at Preston Ford Hyundai. Staff are very professional and polite. It's great to see people who enjoy their jobs. Keep up the good work!
DANA H., Service Manager from Preston Hyundai responded on 02/18/2022 08:53 AM

We always enjoy the feedback! So great to hear from you. We are a happy famaily in Hyundai that's for sure!! 

Dana Horner
Service Manager
410-673-7171 ext 6805
dhorner@prestonmotor.com
Verified Customer
Easton, MD
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2022
Service Type: Maintenance
verified customerVerified Customer
5
Category: Service
Last service visit.
My last service visit went very well. My service rep was Will. My car was checked in quickly when I arrived. Check out was also very easy. I initially cancelled my appt. as the engine light went off and I didn't feel the problem existed any longer. Wil suggested that I bring the vehicle in so that that history can be checked in regards to the light that had come on. His knowledge and experience was very helpful as there was an issue and a part needed replacement. Thank you Wil !
DANA H., Service Manager from Preston Hyundai responded on 02/16/2022 09:20 AM

Thank you for allowing us to get you back on the road safe. Let us know if you need anything else in the future. We are always here to help. 

Dana Horner
Service Manager
410-673-7171 ext 6805
dhorner@prestonmotor.com
AB
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Albert B.
Greensboro, MD
2016 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/09/2022
verified customerVerified Customer
10
Category: Service
Heater speed not working
It was settled after I voiced my concerns
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/06/2022
Service Type: Maintenance
5
Category: Service
the cost for parts and labor was excessive
why was a diagnostic check done when the same problem occured a short time ago and I told them what the problem was.
DANA H., Service Manager from Preston Hyundai responded on 02/07/2022 10:09 AM

Always great to see you. I will be calling you in just a bit to speak with you about the visit in with us. 

Dana Horner
Service Manager
410-673-7171 ext 6805
dhorner@prestonmotor.com
LC
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Leonard C.
Arnold, MD
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Worth the trip
We have moved since we bought our sonata at Preston auto I elected to drive 120 miles to have the car serviced there and feel it was worth the trip and will do it again
DANA H., Service Manager from Preston Hyundai responded on 02/03/2022 08:21 AM

We are so happy that you still choose to come see us and trust us with your vehicle. You are always a joy to speak to and we are so happy we could help you with your key situation as well as your service work.  We are always here for you and hope to see you again soon. Enjoy the rest of the winter and hope for an early beautiful spring! 

Dana Horner
Service Manager
410-673-7171 ext 6805
dhorner@prestonmotor.com
Verified Customer
Denton, MD
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2022
Service Type: Maintenance
verified customerVerified Customer
6
Category: Service
Good Service
The service was really good. My issue is how much basic parts are when they recommend them. I can buy and replace everything that they recommended for less than half the price. That's what makes it difficult. I know they're doing a good job with the work, but the expense is a deterrent.
DANA H., Service Manager from Preston Hyundai responded on 01/24/2022 12:13 PM

I thank you for taking the time to leave us comments about the service. Good thing about our pricing is we do have factory trained technicians that do our work with a guarentee our work for 12 months or 12,000 miles.We also use genuine Hyundai parts that have their own warranty which is great as well. We do try to stay under pricing of the nearby other dealers to try to keep it the best we can for our cleints. If there is anything I can do to help you please let me know. 

Dana Horner
Service Manager
410-673-7171 ext 6805
dhorner@prestonmotor.com
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