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SureCritic / Principle Hyundai Of Boerne
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Principle Hyundai Of Boerne

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(38 Reviews)
69
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Score Details

5 stars
79%
4 stars
7%
3 stars
4%
2 stars
3%
1 star
5%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
Original Review
Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5
16
Total ReScores™
4.9
ReScore™ Average
69
Net Promoter Score ®

Business Details

Categories
Contact
(214) 679-5015
No Business Hours Provided

Business Hours

* No Time Zone Provided
32275 W I 10 Boerne, TX 78006
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Sales Department 's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(38 Reviews)
Write a Review
Recent Reviews
WW
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Will W.
Boerne, TX
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/17/2022
1
Category: Sales
Disappointing Service
Very disappointed with the whole service experience. I dropped off a Sonata on 9/26/22 for service on the engine. Vehicle has a 100k warranty, but very limited. First I was told it needs a a new engine and they tried to get it paid for thru Hyundai and wanted me to pay for the labor and diagnosis. After a month, they said Hyundai would not cover it. They finally did a correct diagnosis and said it was the head gasket. They replaced a few gaskets and bolts for $402 in material and $550 in labor. I finally got it back on 10/31/22 and discovered one of the keys was missing. I went back and asked about it. All they would say is its my word against theirs. Nice people but incompetent. I would not recommend them for any service work.
EM
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Elizabeth M.
San Antonio, TX
2022 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2022
verified customerVerified Customer
10
Category: Sales
Amazing
I would definitely recommend this dealership to anyone in need of a vehicle along with exceptional service. Although there was some miscommunication at first, I was immediately contacted by the general manager and manager to address concerns that I had. They were able to resolve the issue I was having and I am very glad I chose this dealership to purchase my brand new hyundai. :)
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/12/2022
0
Category: Sales
Regret
My car was wrecked and I decided to come here because they had a car that I was interested in. The car was just under 27k. It was unavailable anywhere else so I had no other choice. I felt really comfortable with the salesman but never again. I had to look at my paperwork today and noticed that I had been charged about 2000 for prep. In the contract it didn't even show itemized as prep but I noticed the sales price was about 2k more then what I was told the car was. When I made contact with the salesman I was told they had sent over it with me which is not true. Luckily I had a friend who could confirm that the prep fee was not discussed. We had talked about GAP and some kind of tire protection which had to be included in the price. The tint has small bubbles and is not even prefect like you would expect. I was told I could bring it back to get fixed but it is about 45 min from my house. I had bought a brand new elantra in the past and it was not required so I'm not sure why it was required. I just feel so stupid for signing paperwork trusting that I wasnt being fooled. Now I have a car that is worth less than 27k yet my total for everything was over 32k with 2 k down. All I can say is make sure you don't get fooled. I regret ever doing business with them.
JULIAN M. from Principle Hyundai Of Boerne responded on 03/16/2022 12:14 PM

Thank you for giving us the opportunity to make things right by you

AP
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Alann P.
Melbourne Beach, FL
2022 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2022
verified customerVerified Customer
10
Category: Sales
Great Customer Service
I had a great overall experience with the sales department at Hyundai in Boerne. My salesman, Christopher DeLeon listened with patience and understanding in order to answer any/ all of my endless questions throughout the entire process of purchasing my new vehicle. I am very appreciative of his guidance, knowledge and helpful suggestions while purchasing my new 2022 Hyundai Tucson! I would easily recommend the sales department at Principle Auto of Boerne to any and everyone. Thanks for everything y'all do!
Verified Customer
San Antonio, TX
2022 Hyundai Venue
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2022
verified customerVerified Customer
10
Category: Sales
Great customer service
Overall experience was pretty good.
PR
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Paul R.
Helotes, TX
2022 Hyundai Venue
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2022
verified customerVerified Customer
10
Category: Sales
Sales person was very knowledgeable of vehicles.
I was showed the cars I wanted to see.tThe salesperson was vary knowledgeable of the vehicles I was looking at.
DH
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Debbie H.
San Antonio, TX
2022 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/23/2022
verified customerVerified Customer
8
Category: Sales
Fantastic Salesman, Adam Ochoa!
My salesman went above and beyond to make sure I had a great experience while buying my car. Couldn't be happier.
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/23/2022
8
Category: Sales
Nice dealership
If you want a fair and honest salesman, ask for Adam Ochoa! He is one of the best salesmen I have ever dealt with. He goes above and beyond to make sure his customers get what they want.
JULIAN M. from Principle Hyundai Of Boerne responded on 02/23/2022 02:30 PM

Thank you for taking my call and giving me a clear understanding of the issue at hand

SG
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Stacey G.
Fair Oaks Ranch, TX
2022 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2022
verified customerVerified Customer
10
Category: Sales
Great Experience!
Outstanding experience at Principle Auto/Infiniti of Boerne! From start to finish, our salesman (Danny Alvarez, Jr) to great care of us as we purchased our first company car. He was extremely professional and quite knowledgeable about the various Hyundai models we were most interested in. The entire process of purchasing the car was essentially pain free. Three business days later we took delivery of our 2022 Tucson. We are very happy to recommend Danny Alvarez. Jr. and Principle Auto of Boerne.
Verified Customer
San Antonio, TX
2022 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2022
verified customerVerified Customer
10
Category: Sales
Excellent
Very knowledgeable friendly staff. Price very fair.
SF
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Shannon F.
Bandera, TX
2022 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2022
verified customerVerified Customer
10
Category: Sales
Great costumer service.
I would recommend Principle Hyundai to family and friends. It was a good experience purchasing my first brand new vehicle.
JJ
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John J.
San Antonio, TX
2022 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2022
verified customerVerified Customer
10
Category: Sales
Very Efficient and Easy
We got the car we wanted and were home with it quickly.
Verified Customer
Helotes, TX
2022 Hyundai Tucson
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/09/2022
verified customerVerified Customer
1
Category: Sales
Poor experience at the dealership
Bad experience for my family in terms of final pricing and customer experience.
JULIAN M. from Principle Hyundai Of Boerne responded on 02/10/2022 09:57 AM

THank you for taking the time to take my call. Please let me know if we can assist you in any other way

Verified Customer
Boerne, TX
2022 Hyundai Santa Fe Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2022
verified customerVerified Customer
9
Category: Sales
Found what I wanted!
This is a great place to buy a car. They were helpful and it was quick and explained well.
PA
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Philip A.
Boerne, TX
2022 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2022
verified customerVerified Customer
10
Category: Sales
Tucson purchase
Very satisfied with my purchase and the buying experience.
RP
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Reda P.
Boerne, TX
2022 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/06/2022
verified customerVerified Customer
9
Category: Sales
Reda P
Francisco was very easy to work with, and very professional.
NM
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Nicole M.
San Antonio, TX
2022 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/06/2022
verified customerVerified Customer
10
Category: Sales
Carolina and Chris were great!!!
Very happy with my car and the customer service
Displaying Review 1 - 15 of 38 in total
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