Aykut,
Thank you for the communication and I am glad to hear that you have resolved your issue. Our store manager, Derek informed me that you ask us to look at the front suspension on your car and note any/ all worn parts, which we did by giving you a "free"estimate to repair or replace those items. It sounds like we had a lack of communicaton on exactly what you wanted but I appreciate you stopping into one of stores and we would love to have you back in the future.
Thank You
Jim Jernigan
District Manager
Pugh's Tire & Service Centers
R.J.,
Thank you for letting me know about the issue at our Dickenson Ave store and I was so glad that we were able to quickly resolve this for you and I apologize for the misunderstanding. At Pugh's we always place high value on your satisfaction with our service so again thank you for the communication and we look forward to helping you again in the near future.
Thank You
Jim Jernigan
District Manager
Pughs Tire & Service Centers