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PLEASE READ THIS AND THE REVIEW BY Jeff S. in BBB BEFORE TAKING YOUR CAR TO THIS SHOP.
This Auto shop is NOT anything to be trusted! Period! First, we made an appointment for … On the day of the appointment, we dropped our Mercedes E500 car with the specific instruction that the trunk would not close wither with the remote or manually, nor could we open it either way. In fact, we taped the trunk to get the car to the repair shop. After dropping the car around 8:am, we expected a call by 11:am to learn of the diagnosis, no call. By 4:pm we called the shop and I was told that the technician was still diagnosing the car. On the 2nd day, no call from Ray’s import. On the third day, we decided to drive there to talk face to face. That was the beginning of lies and scam manipulations. We were told that the remote unit was bad and the part would need to be ordered. And that the part would arrive within 5 business days. Five days went no parts. 7 days gone, bad weather. Ten days are gone; we got a promise of FedEx delivery by 10:am the following day. On the 11th day, the truck broke down! On and on, no end to lies! Disgusting!
But Ray’s import demanded the payment for the parts, so we gave our credit card, but instead of charging us for the parts only, Ray’s import scammed us and charged the full payment of $715.68 for the repair instead of $345.60 for parts. When we challenged the guy, he said “Oh it is easier to do it that way, you just have to trust us”. Well, we were fooled by the fake and paid-for reviews that rated Ray’s import excellent over the year. Hope no one else will fall victim. But wait, we found one terrible review similar but worse than our experience on BBB. It was written by Jeff S in August of 2019. Actually, this was an eye-opener. Please read it before you take your car To Ray’s import. His BMW X5 was in and out for 8 months at Ray’s import at the cost of worthless $800.00
As it were, Ray’s import played the game with us for almost three weeks, before we decided to pull our car out of their shop and now headed to a dealer where “Yes is Yes and No is No!” Thanks to Jeff.
Lessons learned:
1. Ray’s imports lie and cannot be trusted. They kept on moving the arrival date of the part with no solution in sight. As we went to take our can the owner told us to bring the car back for another two days of diagnosis. But he said: “It is not an exact science; it is a rolling trial and error”. Really??
2. They really don’t care about customer service. We did all the calling, and they just put us on hold in the freezer!
3. Ray’s import is extremely untrustworthy. Why will any repair shop charge customers for a job that is not yet done? SCAM!
4. The business has no integrity, otherwise, when we contested the charge with our credit card, they should have called us, instead of disputing it. But they will have to dispute that in court and tell the judge why they charged us for a job not done. A part of us suspected discriminatory treatment because we are black Americans, but that thought was quickly dispelled by the fact that we saw many cars laying waste in their shop for weeks, and of course Jeff. S review proofed something beyond racial discrimination. Notwithstanding: how can a smart company grossly misspell our last name even though, they copied it from a credit card. “MONAQUNGU” IS NOT EVEN CLOSE TO THE SPELLING OF OUR LAST NAME. What a Shame! A grade 2 kid would do much better. Hopefully, your conscience will pinch your chest and you will learn to treat all your customers equally with due respect and for the money, they will pay you!
5. Watch out for crooked repair shops. It does not matter how many 50 years they have been in business. We definitely go to court to get our money back!