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Rick Case Genesis

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(89 Reviews)
84
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
Original Review
Overall Rating 3.2/5Overall Rating 3.2/5Overall Rating 3.2/5Overall Rating 3.2/5Overall Rating 3.2/5
11
Total ReScores
4.9
ReScore Average
84
Net Promoter Score ®

Business Details

Contact
(954) 581-5885
No Business Hours Provided

Business Hours

* No Time Zone Provided
925 North State Road 7 Plantation, FL 33317
Sales Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(89 Reviews)

NB
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Nathaniel B.
Deerfield Beach, FL
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/30/2024
6
Category: Sales
Do not buy the concierge agreement
A year ago I bought the 24 GV80 and intially contacted Genesis concerning service. I have very low mileage and wanted to ensure I met all warranty requirements. Coccunut Creek Genesis said that I didn't buy from them and they are too busy. I drove to Rick Case due to my leaving multiple messages concerning service with no response. We make an appointment for my vehicle and take can't provide a vehcle until Dec 2, 2024, 3 months away. The service is not Gold Star. They have basically taken money and are not able to provide the concierge vehicle in a reasonable time period. I am driving the vehicle with the service warning popping up constantly. Buy the vehicle but save your money on this service.

SG
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Sarah G.
Doral, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/23/2022
verified customerVerified Customer
10
Category: Sales
Very professional
Everyone was very professional and helpful! Arian was very kind and so was Mauricio! Best customer service!

LL
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Leroy L.
Fort Lauderdale, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2022
verified customerVerified Customer
10
Category: Sales
Nice car great dealership
The Rick Case customer experience is second to none the team at Rick Case genesis made me feel as welcome as being part of the family. Great job thank you
KIEL R. from Rick Case Genesis responded on 02/13/2022 09:00 AM

Thank you for the great review , and congratulations on your new vehicle.


AF
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Anthony F.
Delray Beach, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2022
verified customerVerified Customer
10
Category: Sales
Excellent experience
Probably the best experience I have had purchasing a new vehicle. From the salesperson Yeison to the finance guys, Kiel and Houssine, everything ran so smoothly. This is a professional, focused and knowledgeable team who know how to make customers feel welcome and valued.
KIEL R. from Rick Case Genesis responded on 02/07/2022 03:41 PM

Thank you for the great review , and congratulations on your new vehicle.


LL
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Leroy L.
Fort Lauderdale, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/27/2022
verified customerVerified Customer
10
Category: Sales
Great purchase experience
Great luxury car experience, the staff was well trained and friendly.
KIEL R. from Rick Case Genesis responded on 01/28/2022 08:39 AM

Thank you for the great review , and congratulations on your new vehicle, from the Rick Case family.


AM
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Angela M.
Miami Gardens, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2022
verified customerVerified Customer
10
Category: Sales
No hassle
Quick, easy, fast service. Great deals, great customer service and very knowledgeable of the vehicles and products. Amazing experience as a first time buyer.
KIEL R. from Rick Case Genesis responded on 01/16/2022 08:45 AM

Thank you for the great review , and congratulations on your new vehicle.


FA
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Faraj A.
Fort Lauderdale, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2022
verified customerVerified Customer
10
Category: Sales
Great experience
Loved the whole process was so smooth great manager
KIEL R. from Rick Case Genesis responded on 01/14/2022 07:45 AM

Thank you for the great review , and congratulations on your new vehicle.


KJ
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Kurien J.
Fort Lauderdale, FL
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/13/2022
verified customerVerified Customer
9
Category: Sales
Great Car but dealers need to be upscale to Hyundai
Compared to Jaguar, BMW etc Genesis is a great car at good pricing. Need to create a separate dealer experience like Lexus Vs Toyota. Great team but not used to concierge service levels
KIEL R. from Rick Case Genesis responded on 01/14/2022 07:45 AM

Thank you for the great review , and congratulations on your new vehicle.


JV
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Jana V.
Fort Lauderdale, FL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/13/2022
0
Category: Sales
Problem solved ?
So after my reviews Rick case called me. They will give me 1600$ back what they lied about. 1000$ Florida law paint protection was not what they told me when I got back . Now was deferent story ( transportation fees ) and that I’m lucky it was only 1000 because it could be 3k.. another 600$ teeth prutection money back I’m waiting 2 weeks still nothing . They even didn’t send any protection ducumebt to genesis 2 months . And first time I saw those papers after 6 weeks . It wasn’t my signature on it so basically they toook my money and I dint have protection . They never cslllec genesys for financing but they said I didn’t qualify with 816 credit because they said I have to have it 860.. call ex genesis they said I’m
Qualify with 730 credit . If they finance me through genesys they can’t rip me off . They did 4% financing fir me with credit 816 . Even. They first said is 3,5%
THERE IS MORE STORY INTO IT . But I’m tired of this fraught . Tried to find Russian manager talk to me Russian even. I’m not Russian . They weee thinking he can lie to me and give me more story . . He said he will fix it callled genesis of they aprove me . I calle. Him few times . He said they working on it and might take few days … really ??!! What do I think I’m
An idiot ???!! They were trying extend time because Genesis deal was expiring . Of course I wasn’t spruced unless I get call signer .. really ? Why tell me this 1 day before expiration and 31st of December ???!!!
Guess what I vallled Genesis. Nobody ever called and try to get Genesis financing for me … so all this was just game from then . Liars !!! Never ever again Rick case . They treat women like garbage . I think they do the have mother wife or sister . They probably wasn’t born from women they found them in garbage those people working in Rick case . And if they have woman in their life hope someone do the same to them
KIEL R. from Rick Case Genesis responded on 01/14/2022 08:03 AM

Thank you for your review , we will get in contact with you shortly .


EC
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Esther C.
Miami, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2022
verified customerVerified Customer
10
Category: Sales
Very knowledgeable staff
This was my second Genesis dealer I visited and after first 30 minutes I was impressed. My sales man Lakhani was very professional and under the assignment. I was treated with respect and made my car purchase seamless. I thank all the staff that help also.
KIEL R. from Rick Case Genesis responded on 01/14/2022 07:46 AM

Thank you for the great review , and congratulations on your new vehicle.


WM
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Wadley M.
North Miami, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2021
verified customerVerified Customer
9
Category: Sales
Good guy helped me out and explains things good
Good guy
DONOVAN J. from Rick Case Genesis responded on 12/31/2021 03:17 PM

Thank you for your survey, Rick Case Genesis appreciates your business. 


JL
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Justin L.
Miami, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2021
verified customerVerified Customer
10
Category: Sales
Excellent
I would recommend this place to others.
DONOVAN J. from Rick Case Genesis responded on 12/31/2021 10:47 AM

thank you for your survey, Rick Case Genesis appreciates your business. 


JL
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Joel L.
North Miami, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2021
verified customerVerified Customer
10
Category: Sales
Good service
Wonderful service thank you
KIEL R. from Rick Case Genesis responded on 12/31/2021 09:48 AM

Thank you for your review, we appreciate your business.


SS
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Sergei S.
Hollywood, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2021
verified customerVerified Customer
10
Category: Sales
Great experience!
Thank you so much! I had an exceptional experience!
KIEL R. from Rick Case Genesis responded on 12/31/2021 09:48 AM

Thank you for your review, we appreciate your business.


FA
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Faraj A.
Fort Lauderdale, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2021
verified customerVerified Customer
10
Category: Sales
The whole process was very smooth
Very professional, fast, and knowledgable, amazing service
FARES A. from Rick Case Genesis responded on 12/31/2021 09:13 AM

Thank you for your review, we appreciate your business.

 

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