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Rick Case Hyundai Davie

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(10,322 Reviews)
77
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Score Details

5 stars
79%
4 stars
10%
3 stars
4%
2 stars
2%
1 star
3%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original Review
Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5
664
Total ReScores™
4.8
ReScore™ Average
77
Net Promoter Score ®

Business Details

About

Rick Case Hyundai is located just off Interstate 75 in Davie, FL, less than 30 minutes away from Downtown Miami. Our service center is staffed with expert technicians who provide quality repair and maintenance services. We make is Fast and Easy to maintain your investment! Call us today to set up an appointment. Rick Case Hyundai is located just off Interstate 75 in Davie, FL, less than 30 minutes away from Downtown Miami. Our service center is staffed with expert technicians who provide quality repair and maintenance services. We make is Fast and Easy to maintain your investment! Call us today to set up an appointment.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(954) 377-4100
Closed
Business Hours

Business Hours

Mon
7:30 AM - 6:00 PM
Tue
7:30 AM - 6:00 PM
Wed
7:30 AM - 6:00 PM
Thu
7:30 AM - 6:00 PM
Fri
7:30 AM - 6:00 PM
Sat
8:00 AM - 5:00 PM
Sun
closed
* Eastern Time (Us & Canada)
3550 Weston Road Davie, FL 33331
Get Directions
Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(10,322 Reviews)
Write a Review
Recent Reviews
NM
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Nithin M.
Pembroke Pines, FL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/27/2023
0
Category: Service
Never again walking into a Rick case dealership
I’ve leased 2 cars from this place and usually they are not the cheapest. Anyway, that’s a different story and for another time. I just walked out of the dealership today after returning a car which just had 3 months lease left by paying $1000!! This was a car which had equity and the car was in perfect condition. Absolutely mint Santa Fe limited 2021. Low miles. Just 23k miles in 33 months! Yes, as per books, my lease payout of around 1500 to close the lease. But when I discussed this with the dealer to close it few months early, they said it should be possible without any payment. It was supposed to take 10 minutes! But they fleeced me into paying $1000 before I walk out after being promised to leave the car and walk. As per the attached KBB VALUE, my trade in value was 26k(valued on 7.27). My lease payout was 25k. So I was $1000 in green. But when I went in there, I was given $24k was my car valuation and apparently the market had dropped!! This is a dealer that tries to pull in even the very last dollar that they can squeeze from you. Despite being a repeat customer for years, this is how one gets treated. This was the last ever payment I made to a Rick Case dealer and never going to step back into one again in this lifetime. A very disappointed past customer!!
MF
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Maura F.
Hollywood, FL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/14/2023
0
Category: Service
Service Dept. Manager
Rick Case in Weston/Davie

This is how companies loss their customers.
Today 4-14-23 I had and appointment for a recall. I made this appointment in February.
I arrived @8am and guess what. No parts were ever ordered for my appointment.
Mr Danny Shannon (Automotive Service manager) told me in-front of everyone( so it’s recorded in their cameras). “Why should we order a part if we don’t even know if your showing up for your appointment “.
And he repeated again. My service person who was very polite, told him he checked and it was never, ever ordered.
Given I get text and emails weekly until yesterday, remind me if my up coming appointment. That So call service manager Danny Shannon said that they had the part for other customers that were coming but not for me. So how should I look at this, is he being prejudiced in some way. He most certainly doesn’t belong in his position. He had absolutely No place telling me what he said.
THIS is how you LOOSE customer completely. I have been Hyundai customer for over 15 years now.

#rickcasehyundai #hyundai #1Star #reviews #customerservice #automotive #weston #davie #florida
GD
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George D.
Hollywood, FL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/14/2022
0
Category: Service
Terrible
Took my car to have the A/C fixed and they screwed up my remote control stater
MC
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Maurice C.
Vaudreuil Dorion, QC
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/24/2022
0
Category: Service
I called 2 times rick Case in plantation . 2 times they hang the line on me
I am from Montreal ,Canada . Was visiting my girlfriend in Plantation. The motor of her Elantra is vibrathing too much .Since it has 70,000 + miles , it is due for spark plug change. Phoned 2 times to ask how much it would cost to do the job. Both times they hook the line on me. Sent a email , never replied!
Verified Customer
Pembroke Pines, FL
2018 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/30/2022
Service Type: Maintenance
verified customerVerified Customer
7
Category: Service
Hyundai Lover
My Service guy that I always deal with TD, always make my visit to Hyundai easy and Stress free.
MARK P. from Rick Case Hyundai Davie responded on 05/02/2022 04:41 AM

Thank you for your survey.

OH
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Orlando H.
Fort Lauderdale, FL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/09/2022
0
Category: Service
Worst dearlship full of typical scams
Went there today with my friend Olga to buy a car. Arrived at 1130am and met with our assigned salesperson. However all he did was answer all our questions with a negative answer: i.e. No I can't do that, No I won't trade with them, No I won't show you that, No you can't use your own credit union finances, No u have to buy GAP insurance...We finally got up and left. We drove to Braham Hyundai in Miami, found the same car, at a better price, use our own finances and no mandatory GAP insurance.
DANIEL J S. from Rick Case Hyundai Davie responded on 04/26/2022 05:24 AM

Thank you for your survey.

Verified Customer
Fort Lauderdale, FL
2021 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/06/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Fast and friendly
Super easy and accommodating!
MARK P. from Rick Case Hyundai Davie responded on 04/07/2022 04:35 AM

Thank you for your survey.

EB
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Elizabeth B.
Opa Locka, FL
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2022
Service Type: Repair
verified customerVerified Customer
9
Category: Service
Good service ?
Everything went well
DANIEL J S. from Rick Case Hyundai Davie responded on 04/04/2022 06:12 AM

Thank you for your survey.

BL
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Barbara L.
Fort Lauderdale, FL
2017 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/26/2022
verified customerVerified Customer
8
Category: Service
Not repaired
The service manager and office were great, however, the mechanic didn't do a good job. After a day or two, I tried to use the water squirter on the windshield wipers and it didn't work again. Now we have another appointment to return and do it all over again.
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/02/2022
Service Type: Maintenance
3
Category: Service
Not repaired
Two days later...same problem.
DANIEL J S. from Rick Case Hyundai Davie responded on 04/04/2022 06:14 AM

Thank you for your survey,A manager will be in touch with you shortly.

Verified Customer
Plantation, FL
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Excellent Service
Corey Guy is always pleasant, knowledgeable and kind.
DANIEL J S. from Rick Case Hyundai Davie responded on 04/04/2022 06:16 AM

Thank you for your survey.

AP
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Angel P.
Miami, FL
2022 Hyundai Palisade
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/01/2022
Service Type: Repair
verified customerVerified Customer
9
Category: Service
Tire pressure
Did not check tire pressure on tire when rotating one of the tires had a nail on it and when unnoticed
DANIEL J S. from Rick Case Hyundai Davie responded on 04/04/2022 06:16 AM

Thank you for your survey.

Verified Customer
Pembroke Pines, FL
2020 Hyundai Veloster
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/26/2022
verified customerVerified Customer
10
Category: Service
Freddy was excellent
While I still have concerns over my tires not wearing properly even though I followed the maintenance plan provided by hyundai
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/01/2022
Service Type: Repair
5
Category: Service
Could have been better
Received car back from dealership that was shaking terribly at high speeds. Did not provide car in this condition.
DANIEL J S. from Rick Case Hyundai Davie responded on 04/04/2022 06:16 AM

Thank you for your survey.

MARK P. from Rick Case Hyundai Davie responded on 04/25/2022 06:24 AM

FREDDIE WILL BE CONTACTING YOU

LM
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Laurian M.
Weston, FL
2010 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2022
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
Service to replace 3 parts
Cory went above and beyond in the service he provided. He was thorough, communicated well and follow through in a timely manner. It was very much appreciated.
DANIEL J S. from Rick Case Hyundai Davie responded on 03/31/2022 04:45 AM

Thank you for your survey.

DC
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Darrell C.
Pembroke Pines, FL
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Best in the West customer service.
Joel Arango and Robert Toppas provided the best customer service.
They have a lot of knowledge, explained what the car needed and also were very nice and patient.
Hyundai is making sure to hire the best employees.
DANIEL J S. from Rick Case Hyundai Davie responded on 03/31/2022 04:46 AM

Thank you for your survey.

AG
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Alberto G.
Fort Lauderdale, FL
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
5 stars service
Everything smooth and great
DANIEL J S. from Rick Case Hyundai Davie responded on 03/30/2022 08:36 AM

Thank you for your survey.

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