Polo's Point S Tire & Automotive's Reviews

4.7

(249 Reviews)

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Recent Reviews

Christopher H.

San Antonio, TX

02/06/2025

Wouldn’t help me at all

Spent nearly 10,000 dollars with these people total. Pulled up with a leak at 4:30 they closed at 7. Asked them if they could tell me what the issue is told me I would have to leave my truck overnight just for them to take a look. Wasn’t happy with that cause the leak was visible they should’ve been able to diagnose it and give me a quote and time frame of how long it would take at least within the 2 1/2 hrs of closing time. But no one cared to assist me. Literally left without anyone even taking a quick glance under the hood.

Charles W.

San Antonio, TX

07/25/2023

Not trustworthy

This is not meant to be a bashing review, just an honest review from my perspective. May 2022 I had the Air conditioner kit replaced in my 2010 explorer as the compressor had gone out and it was reasonable to replace the couple of other components in the kit (filter drier, expansion valve, ect). Lifetime warranty on parts, 3 years on labor. There were no other recommendations to replace the hoses or any other components. To their credit, the air conditioner worked well when I picked it up. Now, they would not be able to pick up a slow leak in a hose in just a few minutes after the repair unless they UV dye tested again. Fast forward to this April, and it is blowing hot air. I have some minor HVAC experience and I could diagnose that the new compressor was short cycling and not doing what it was supposed to do, this is usually due to no refrigerant in the system. I took it back to them and they said they would throw some dye in it and take it from there. There was no mention of any cost for this so I assumed it was covered as they had done the work less than a year ago that I paid $1500 for. I get their diagnosis later that day. They wanted to charge me $500 more dollars for the diagnosis and to replace a $60 dollar hose that should have been replaced at the original repair. ...It is important for me to say that the hose was not included in the original repair, however, I think any good shop would make that recommendation to save their customer trouble and money down the road as the part is inexpensive and they already were doing the labor disconnecting and reattaching the hose already. ...

I asked them for the part number they were using to replace and they gave 56177 and also quoted $147 for the part which is the autozone price. I would like to think that they do not shop every part from a retail place but if they do most shops have accounts that get discounts because of how much they buy.

Autozone page:
https://www.autozone.com/cooling-heating-and-climate-control/a-c-hose-assembly?filterByKeyWord=56177&fromString=search&isIgnoreVehicle=false&isSearchByPartNumber=true

The EXACT part searched by part number online is $65
Rockauto page:
https://www.rockauto.com/en/moreinfo.php?pk=5406990&cc=1444725&pt=6900&jsn=1421

So the bottom line is I paid this place $1500 and they wanted to try to charge an additional $500 to replace a $65 dollar part that could have been done in the initial repair saving their (former) customer time and money.

I have used this shop repeatedly before and they have done well. That's why I trusted them with the larger job. After they lost my trust with this, I will not be back.

Rodger L.

San Antonio, TX

10/24/2022

Vendor issue to start with, now tech issue.

Has taken way too long to get the ABS module. Now that it has been installed, now waiting on tech to reprogram it.. I must say that service advisor Adrian Gonzales has done a good job keeping me informed under difficult circumstances.

Jenelle M.

Chevrolet Traverse

12/31/2020

Verified Customer

Customer Service

I had a nasty situation with my battery and the gentlemen where all helpful. Everyone I talk to had wonderful customer service skills.

Recommended

THOMAS E.

Hyundai Santa Fe

12/30/2020

Verified Customer

Best mechanics in San Antonio

Leo and his team are always go above and beyond and they have the best prices in town. I trust them with all my cars

Recommended

JACOB A.

San Antonio, TX

Nissan Altima

12/30/2020

Verified Customer

very helpful and worked with my situation

i came in thinking i had a much bigger problem than i actually had but even though i was low in money i was still able to get the help i needed. i will be returning for any automotive needs in the future

Recommended

VALENTIN K.

Ram 1500

12/30/2020

Verified Customer

El mecánico no sirve

Lleve mi carro a que le chequearan el aceite que estaba votando por debajo me cobraron 250.00 dólares y todavía está liquidando, no me garantizaron el trabajo no me devolvieron ningún centavo y por último lo tuve que llevara a otro lado para que repararan el daño que era en la parte de arriba o sea como quien dice voy por un dolor de cabeza y me terminan quitando un mano decepcionada del mal servicio y el colmo sin revivir aunque sea la mitad del dinero por el mar trabajo hecho más nunca yo recomendaría Polos para mi me robaron descaradamente.

Not Recommended

Andrew H.

Honda Civic Sdn

12/29/2020

Verified Customer

Great service

The new improvements are great just what it needed. Good customer service had no issues will return and recommend to my friends.

Recommended

DAVID P.

Mitsubishi Lancer

12/29/2020

Verified Customer

Great Fast service

My wife went there for tires and received excellent service she was in and out very quickly

Recommended

Verified Customer

Cadillac CTS Sedan

12/28/2020

Verified Customer

Mask were not being worn at all times

Beautiful shop with a helpful staff but numerous people were either not wearing a mask or not wearing it correctly. Come on! We are in a pandemic. You have 100s of people visit your shop weekly. Wear the mask please.

Not Recommended

Ryan S.

Texas

Ford F-150

12/28/2020

Verified Customer

Category: Service

Ryan said they were excellent.

Recommended

Verified Customer

Toyota Tundra 4WD Truck

12/21/2020

Verified Customer

Awesome

Everyone is so friendly there and they try their best to give you the best price. Service is always amazing!

Recommended

DOUGLAS S.

Honda Accord Cpe

12/20/2020

Verified Customer

Excellent service and price.

Great service and didn’t take long at all. Everyone was very friendly and the price was very reasonable. I would definitely recommend going to them if you need any kind of tire service.

Recommended

DONOVAN H.

Mercedes-Benz C300

12/19/2020

Verified Customer

Very nice shop

It’s a very clean shop and organized. I walked to the back and it’s very clean. The mechanic took his time to explain to me the problems with my car. It was my first time there and I think I found my go-to shop.

Recommended

KEN W.

San Antonio, TX

Volkswagen Passat

12/19/2020

Verified Customer

A little expensive

I thought $115 was a little much for a new tail light and wind shield wiper blades? I have been bringing 4 cars here for service for the past 10 yrs, i may have to check out someplace else?

Recommended

All of us a. from Polo's Point S Tire & Automotive responded on 12/19/2020 07:53 AM

Hey Ken thanks for your feedback. And I want to thank you for your business all these years. I took a look at the invoice/notes from earlier this week and verified everything with my staff. In most cases $115 would be entirely too high for wipers and a bulb. In most cases half of $115 might be a little high still. But for the Passat, the wiper arms can only fit a European style adapter. Besides that, we only carry a high quality wiper blade in the Goodyear Assurance WeatherReady Max for your vehicle. So where you may be accustomed to paying $20 to $25 for wiper blades, the Passat will probably always be over $50. I spoke with Edgar, your service advisor, and he agreed that he didn't know enough about the differences between the options to have given a proper explanation. But we went over that this morning.
The other issue with the tail light bulb, the manufacture used "special" tamper resistant screws to assemble the tail light. If it was a simple phillips or flat head screw, anyone could have performed the task. Thats why you were turned away by another mechanic. Not everyone is willing to invest in the tools or training to perform what used to be considered a simple job, on a modern vehicle.
We're always more than happy to help, we hope to see you again soon. And if sometime in the future, you find a great deal on wiper blades, by all means bring them in and we'll install them for you.

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