business image

Roy Hendrick's Muffler & Automotive

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,113 Reviews)
94
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
94
Net Promoter Score ®

Business Details

Contact
(804) 639-9711

Business Hours

Mon
7:30 AM - 5:00 PM
Tue
7:30 AM - 5:00 PM
Wed
7:30 AM - 5:00 PM
Thu
7:30 AM - 5:00 PM
Fri
7:30 AM - 4:30 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
17000 Hull Street Rd Moseley, VA 23120
Roy Hendrick's Muffler & Automotive's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,113 Reviews)

MP
Michelle P.
Chesterfield, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2025
verified customerVerified Customer
Category: Service
Michelle said they have very good customer service and they are timely.
Recommended

JH
gravatar
Jeff H.
Midlothian, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2025
10
Excellent Service as always
I have been coming here for several years now and always get great service. Work is quality and everyone is friendly. Appointments are easy to make and get. The waiting area is clean and comfortable.
JASON H., President from Roy Hendrick's Muffler & Automotive responded on 04/02/2025 09:39 AM

We appreciate you taking the time to share your experience! 😊 It’s always wonderful to hear from our long-time customers. We strive to keep our service top-notch and our waiting area comfy enough that you might just want to put your feet up for a nap! 😴 We're glad to know you’ve always felt welcome here. Thanks for being part of the Roy Hendrick family!


Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2025
verified customerVerified Customer
10
Quick service, Honest prices
My car broke down and needed a new starter. Roy’s was able to get me in the next day and finished the day I dropped it off even though they were short staffed. They gave me honest prices for what I needed and I really appreciate their hard work. I trust them to do a good job and not rip me off. Thanks!
JASON H., President from Roy Hendrick's Muffler & Automotive responded on 04/02/2025 09:39 AM

We're glad to hear that we were able to get your car back on the road quickly, even with a bit of a staffing pinch! 🚗 It's always our aim to provide honest assessments and fair pricing—because nobody likes a surprise bill on top of unexpected car troubles! We're grateful for your trust in us and promise to keep working hard to earn it. Wishing you many smooth rides ahead! 🌟


MO
gravatar
Melanie O.
Powhatan, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2025
verified customerVerified Customer
10
Exhaust work
Everyone here was super nice! They let my daughter go back and look under my car, which she found to be super cool. They were also quick with the job. I got my muffler taken off and my car straight piped. I was in and out in an hour and a half. Thank you guys so much!!!
JASON H., President from Roy Hendrick's Muffler & Automotive responded on 04/02/2025 09:39 AM

We're glad to hear your daughter found her new "under-the-car" adventure so exciting! 🚗🕵️‍♀️ It's great to know that you were in and out in a jiffy with your muffler makeover. We're always here to ensure smooth rides and happy vibes! If you have any more car tales to share, we’d love to hear them. Enjoy the sweet sound of that straight pipe! 🎶


OF
gravatar
Ok F.
Richmond, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2025
10
Erroneous post- Correction
My last review was erroneously posted here. My apologies

That review was meant for Roy Hendrick's Auto store located at 6309 Horsepen Road, Henrico VA 23226.
JASON H., President from Roy Hendrick's Muffler & Automotive responded on 04/02/2025 09:39 AM

No worries at all! Mistakes happen, just like when you accidentally put salt instead of sugar in a recipe – though thankfully, this mix-up is far less messy. If you've got further thoughts or experiences to share about your automotive adventures, we're all ears! 🚗✨


OF
gravatar
Ok F.
Richmond, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2025
10
Excellent Service
Honesty is the best policy.
You know I can't say what business model is being used at Roy Hendricks auto shop but I can testify that the model most likely incorporates keeping things pretty honest.

Hear one technician to the boss on March 18th at about 7.15am. I'd visited to get my car inspected..... paraphrasing now...

"Can we call the owner of this car and tell him there's no need to change the oil? The car has really not been driven that much since the last oil change"

That's when you get goose bumps!

That's when you know some folks still do their jobs with an inherent comprehension that maybe some of their clients have memory lapses, or conditions that make

them prone to forgetting, and thus its no time to take advantage.

That's been my experience at this workshop. They just call it as it is. They stay away from work that is beyond their expertise but will tackle work within their scope to the best of the abilities.

Punctual.
Professional.
Honest.
Straight shooters.
Fair pricing

These virtues are more than I can ask for.
I have been taking all my vehicles to this shop for years now and I think I've taken their exceptional service for granted.

A little review here is one step to express

my very profound gratitude to the absolutely exceptional service I have enjoyed over the years.

Keep it going folks...
JASON H., President from Roy Hendrick's Muffler & Automotive responded on 04/02/2025 09:39 AM

It sounds like you’ve struck automotive gold with us! 🏆 We’re delighted to hear that our crew has been keeping things honest and straightforward. It’s great to know that our technicians are looking out for you, even when your car might not need an oil change—consider it a little automotive TLC! Your recognition of our punctuality, professionalism, and fair pricing really makes our day. We’re all about doing our best and sticking to what we know, while making sure we give our customers the care they deserve. Here’s to many more years of keeping those wheels turning! 🚗💨


MR
MIKEY / JO R.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2025
verified customerVerified Customer
10
Oil Change… speedy service
Excellent service, as always.
JASON H., President from Roy Hendrick's Muffler & Automotive responded on 04/01/2025 09:36 AM

We're glad to hear that you had an excellent experience with us! 🌟 Great service is our jam, and we’re just here trying to keep your wheels turning smoothly. If your car ever feels like having an encore, you know where to find us! 🚗✨


CM
gravatar
Charles M.
Richmond, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2025
10
The staff passed inspection just like our car.
Under a very high number of customers, they were able to accommodate our need for an inspection very well, and let us know as soon as possible when it was finished.
JASON H., President from Roy Hendrick's Muffler & Automotive responded on 03/29/2025 09:40 AM

We're glad to hear that we could fit you in, even with our bustling customer lineup! 🎉 It's always a balancing act, but our team is dedicated to keeping everyone moving smoothly. Thanks for noticing our efforts! 🚗💨 We appreciate your patience and trust in us for your inspection needs.


LB
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2025
verified customerVerified Customer
10
Very nice and professional people
Never used a shop like this one. Polite people, professional and fast .
I hope I will never use the mechanical shop for mechanical issues…. I hope i will use it for happy maintenance….
I will definitely recommend this shop in Chesterfield, VA….
JASON H., President from Roy Hendrick's Muffler & Automotive responded on 03/29/2025 09:40 AM

It sounds like you had quite the experience with us! 😊 We’re glad to be the shop you hope to visit for happy maintenance rather than emergency repairs. We’ll keep doing our best to ensure every visit feels like a walk in the park—at least, on a nice day! 🌞 Appreciate the recommendation; we promise to keep the politeness and professionalism cranked up to 11!


JW
john w.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2025
verified customerVerified Customer
10
F150 Flex Pipe issue
Went into schedule service and was amazed to find out they could take the truck right away. My truck had failed inspection due to a faulty flex pipe and they were able to tackle the issue right away.
JASON H., President from Roy Hendrick's Muffler & Automotive responded on 03/29/2025 09:40 AM

We're glad to hear your experience with us was smooth sailing! 🚛✨ It’s always our goal to make things as quick and efficient as possible, especially when it comes to keeping your truck in tip-top shape. Nothing like a faulty flex pipe to throw a wrench in your day, but we’re happy to have tackled that issue promptly. If your truck needs any more TLC, we’re just a pit stop away!


WO
gravatar
WILLIAM O.
Midlothian, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2025
verified customerVerified Customer
10
Highly recommend
My go to for car repairs!
JASON H., President from Roy Hendrick's Muffler & Automotive responded on 03/28/2025 09:38 AM

We love being your go-to spot for car repairs! 🚗🔧 It’s like being the favorite diner for a burger lover—always serving up the best fix. If your car has a drama queen moment again, you know where to find us! Thanks for trusting us with your wheels! 😄


CS
COLE S.
Ford F-250 Super Duty
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2025
verified customerVerified Customer
10
Good service and communication
Good service and communication
JASON H., President from Roy Hendrick's Muffler & Automotive responded on 03/27/2025 09:37 AM

We appreciate your feedback! It’s fantastic to hear that you had a good experience with our service and communication. We strive to keep our customers informed and that they drive away with smiles (and well-tuned vehicles) 😊. If there's anything else we can do or if you have any questions, don’t hesitate to reach out! 🚗✨


DM
DORIS M.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2025
verified customerVerified Customer
10
Service
The staff was very friendly
JASON H., President from Roy Hendrick's Muffler & Automotive responded on 03/27/2025 09:37 AM

We're glad to hear that you had such a friendly experience with our team! 😊 Our staff takes pride in making each visit enjoyable—after all, a smile goes a long way (even when greeting muffler troubles). If you ever need assistance in the future, you know where to find us! 🚗💨


JB
JAE B.
Moseley, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2025
verified customerVerified Customer
10
I would recommend!
Have been satisfied with service every time
JASON H., President from Roy Hendrick's Muffler & Automotive responded on 03/26/2025 09:38 AM

We appreciate you taking the time to share your feedback! 😊 It’s great to hear that you've been consistently satisfied with our service. We aim to keep our customers as happy as a clam (or at least happy as a well-tuned engine)! If you need anything in the future, just give us a shout! 🚗💨


ST
Sean T.
Chesterfield, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2025
verified customerVerified Customer
Category: Service
Sean said they were good, quick, and never had any problems.
Recommended
JASON H., President from Roy Hendrick's Muffler & Automotive responded on 03/26/2025 09:38 AM

We appreciate you taking the time to share your experience! 🚗💨 It's great to hear that you found us quick and reliable. We aim to keep things running smoothly, just like your vehicle! If you ever have any car needs pop up, we'll be here, ready to help. Safe travels! 🛣️

Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.