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Roy Hendrick's Muffler & Automotive

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,125 Reviews)
94
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
94
Net Promoter Score ®

Business Details

Contact
(804) 639-9711

Business Hours

Mon
7:30 AM - 5:00 PM
Tue
7:30 AM - 5:00 PM
Wed
7:30 AM - 5:00 PM
Thu
7:30 AM - 5:00 PM
Fri
7:30 AM - 4:30 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
17000 Hull Street Rd Moseley, VA 23120
Roy Hendrick's Muffler & Automotive's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,125 Reviews)

WO
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WILLIAM O.
Midlothian, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/26/2025
verified customerVerified Customer
10
Honest & reliable
Our go to for car repairs & maintenance!

SM
STACEY M.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/24/2025
verified customerVerified Customer
10
Great, reasonable and timely service
This is the 2nd time I’ve used Roy Hendricks for service on my Subaru and have been impressed with their customer service and reasonable prices . I was originally referred by two different customers and will refer them to friends in the future!
JASON H., President from Roy Hendrick's Muffler & Automotive responded on 04/25/2025 09:37 AM

We’re excited to hear that you’ve chosen us for your Subaru service not once, but twice! 🚗💨 It’s always great to know that our customer service and pricing get top marks! We appreciate your referrals—turns out word of mouth travels faster than a Subaru on the open road! If you ever have any questions or need assistance, we're just a phone call away. Cheers to keeping your ride running smoothly! 🎉


DH
DARANGI H.
Dodge Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/24/2025
verified customerVerified Customer
10
The best.
The customer service, the communication between the desk and the shop was just the best.
JASON H., President from Roy Hendrick's Muffler & Automotive responded on 04/25/2025 09:37 AM

We're glad to hear that our customer service hit the sweet spot! 😊 Communication is key in keeping everything running smoothly, like well-oiled gears in your car. If you ever need anything else, just know we’re here to chat! 🚗💬


JJ
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John J.
Midlothian, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/18/2025
10
As Always excellent work at a fair price.
Called early on Good Friday because my SUV was shaking when I applied the brakes. They got me in the same day and fixed the problem. Gave the brakes a good test and it stops like brand new.
I will make them my permanent auto repair go-to.
Thank you again for a job well done!!
JASON H., President from Roy Hendrick's Muffler & Automotive responded on 04/19/2025 09:39 AM

We appreciate you sharing your experience! 🚙 It sounds like your SUV's brakes got a well-deserved spa day! We're glad to hear they stopped shaking and are back to performing like new. Making us your go-to auto repair shop is quite the honor. Here’s to smooth rides and safe stops ahead! 🛑✨


JR
JOEL R.
Moseley, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/17/2025
verified customerVerified Customer
9
Quick Reliable Service
Hendricks came recommended to me by my family when I arrived in Chesterfield County. They’ve always provided us quick, reliable service at a great value.
JASON H., President from Roy Hendrick's Muffler & Automotive responded on 04/18/2025 09:49 AM

We're over the moon to hear that family recommendations hit the nail on the head! 🌟 Quick and reliable service is our jam, and it’s great to know we could provide that for you too. If there’s anything else we can assist with (like keeping your vehicle in superhero shape), don’t hesitate to swing by! Your trust in us is greatly appreciated! 🚗💨


ST
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STEVE T.
Moseley, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2025
verified customerVerified Customer
10
Excellent service!
Excellent service from everyone!!
JASON H., President from Roy Hendrick's Muffler & Automotive responded on 04/17/2025 09:38 AM

We're glad to hear that you experienced excellent service! 🚗✨ It’s fantastic to know our team made your visit enjoyable. We're all about keeping cars and smiles running smoothly around here! Please let us know if there’s anything else we can help you with in the future. Enjoy the ride!


BR
BRIAN R.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2025
verified customerVerified Customer
10
Happy Customer
Ive taken several of my cars to this place over the years and i have never been disappointed. Their quality of work and efficiency is second to none. Price has never been something i felt i needed to question either, very fair.
JASON H., President from Roy Hendrick's Muffler & Automotive responded on 04/17/2025 09:38 AM

It's great to hear about your consistent positive experiences with us! 🚗✨ We believe every car deserves a little TLC, and we’re glad to know our efforts have been up to par. Efficiency and fair pricing are what we aim for, so it's fantastic to see that resonating with you. If your cars could talk, we'd bet they’d have quite the fan club! Here's to keeping those wheels turning smoothly! 🎉


AK
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ANGELA K.
Chesterfield, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2025
verified customerVerified Customer
10
Fast and Friendly Service
We took our car for its annual inspection and as always were treated quickly and friendly by the staff.
JASON H., President from Roy Hendrick's Muffler & Automotive responded on 04/10/2025 09:38 AM

We're glad to hear that you had a quick and friendly experience during your annual inspection! 🚗✨ It’s our goal to make car care a little less of a hassle and a lot more enjoyable. If only we could do the same for laundry day! 😄 We appreciate your trust in us and look forward to keeping your vehicle in tip-top shape!


Verified Customer
Dodge Pickup
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/08/2025
verified customerVerified Customer
8
Excellent
Quick and easy great customer care and affordable. Nice people.
JASON H., President from Roy Hendrick's Muffler & Automotive responded on 04/09/2025 09:38 AM

We’re glad to hear you found us quick and easy! 🚗💨 Our team takes pride in providing great customer care—it's like our secret sauce! We appreciate your words about our affordability and nice folks; we think they’re the ones who keep our engines running smoothly. If there's anything else we can do to earn that extra star next time, let us know! 😊


BO
Brian O.
Moseley, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2025
verified customerVerified Customer
Category: Service
Brian said the person he talked to gave great service. They were pretty quick at diagnosing and didn't say there was a problem with things that weren't there.
Recommended
JASON H., President from Roy Hendrick's Muffler & Automotive responded on 04/09/2025 09:37 AM

We appreciate you taking the time to share your experience! It sounds like our team hit the nail on the head—quick diagnosis and a focus on what really matters! 🎯 We believe in keeping things honest and straightforward, just like your car needs to be (minus the drama). If you ever have more questions or car conundrums, you know where to find us! 🚗✨


DS
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don s.
Richmond, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/06/2025
10
good service
Good service,Informed mechanics.very helpful with working with you, Gets the job done in a timely manner.
JASON H., President from Roy Hendrick's Muffler & Automotive responded on 04/07/2025 09:37 AM

We're glad to hear you had a great experience! 🚗 Our team believes that good service isn’t just about getting the job done—it's also about having a few laughs along the way. Your compliments about our mechanics being helpful and informed definitely made our day brighter! 🌟 If your car ever needs another tune-up or just wants to chat about its feelings, you know where to find us!


CK
Christene K.
Moseley, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2025
verified customerVerified Customer
Category: Service
Christene said she loves them and recommends them all the time.
Recommended
JASON H., President from Roy Hendrick's Muffler & Automotive responded on 04/08/2025 09:36 AM

It sounds like you've found your automotive home away from home! 🚗✨ We appreciate your enthusiastic recommendations—it's like having a fan club! Rest assured, we'll keep delivering the quality service that keeps you coming back. Here’s to more smooth drives and great experiences ahead!


MP
Michelle P.
Chesterfield, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2025
verified customerVerified Customer
Category: Service
Michelle said they have very good customer service and they are timely.
Recommended
JASON H., President from Roy Hendrick's Muffler & Automotive responded on 04/04/2025 09:39 AM

We're glad to hear that our customer service hit the mark! 🚗💨 Timeliness is key—we know how precious your time is. If we can keep your car running smoothly and you smiling, we've done our job right. Thanks for taking the time to share your experience! 😊


JH
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Jeff H.
Midlothian, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2025
10
Excellent Service as always
I have been coming here for several years now and always get great service. Work is quality and everyone is friendly. Appointments are easy to make and get. The waiting area is clean and comfortable.
JASON H., President from Roy Hendrick's Muffler & Automotive responded on 04/02/2025 09:39 AM

We appreciate you taking the time to share your experience! 😊 It’s always wonderful to hear from our long-time customers. We strive to keep our service top-notch and our waiting area comfy enough that you might just want to put your feet up for a nap! 😴 We're glad to know you’ve always felt welcome here. Thanks for being part of the Roy Hendrick family!


Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2025
verified customerVerified Customer
10
Quick service, Honest prices
My car broke down and needed a new starter. Roy’s was able to get me in the next day and finished the day I dropped it off even though they were short staffed. They gave me honest prices for what I needed and I really appreciate their hard work. I trust them to do a good job and not rip me off. Thanks!
JASON H., President from Roy Hendrick's Muffler & Automotive responded on 04/02/2025 09:39 AM

We're glad to hear that we were able to get your car back on the road quickly, even with a bit of a staffing pinch! 🚗 It's always our aim to provide honest assessments and fair pricing—because nobody likes a surprise bill on top of unexpected car troubles! We're grateful for your trust in us and promise to keep working hard to earn it. Wishing you many smooth rides ahead! 🌟

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