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Rydell Chevrolet Northridge

Average Score
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
3.0
(10 Reviews)
-100
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Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
-100
Net Promoter Score ®

Business Details

About

Rydell Automotive Group continues the tradition of a group which has been in business for over 50 years - helping their customers find the right car for them. They don't pay their salespeople on commission, so you won't feel pressured to pay a higher price, or buy a car you don't want. Rydell Automotive Group continues the tradition of a group which has been in business for over 50 years - helping their customers find the right car for them. They don't pay their salespeople on commission, so you won't feel pressured to pay a higher price, or buy a car you don't want.

Categories
New Car Dealer, Body Shop, Car Maintenance
Contact
(818) 832-1600
No Business Hours Provided

Business Hours

* Pacific Time (Us & Canada)
18600 Devonshire St. Northridge, CA 91324
Rydell Chevrolet Northridge's Reviews
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
3.0
(10 Reviews)

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Armand D.
Chatsworth, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/02/2022
0
Won't work on Warranty Issue from another Rydell
Noticed an axel leak on new truck. Rydell Northridge had appts two week out. Took it to Rydell Simi Valley to get it fixed. Came back to Rydell Northridge for oil change and a continuing leak from the same axel. Rydell Northridge refused to work on it under warranty because it was worked on in Simi Valley.

WTF - Rydell is Rydell is Rydell and the fact that they do not put the customer first results in a dissatisfied customer. I will no longer use Rydell-Northridge for the truck and the Tahoe or any future Chevrolet purchases - which most definitely will not be from this dealership.

DM
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Debra M.
Valencia, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/11/2019
Amazing staff
This employee Belen was really nice and sweet!
Recommended

MM
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Mary M.
Chatsworth, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/11/2019
Never Again
I only wish I could give them a negative 10.
They completely suck!!!!!
First of all they're mechanics are NOT certified. Anyone can be a mechanic there as long as they start off as a driver for their shuttle service first. I could be a mechanic there.
The service was the worst I've ever received from any place on this planet in all of my 53 years. It was surreal.
After they "fixed" my car I drove it 1/4 mile and it started smoking from the engine. When I took it back they informed me that they do not clean the oil the spewed all over my engine from their work. Finally after acting like a total angry black woman they cleaned it enough to stop the smoking. It's still filthy. To add insult to injury they did NOT put any oil back into my engine. Two days later my oil light came on.
Mike the guy who was "helping" me with my Rydell Chevy experience was a machismo jerk. There wasn't one manager on site. Not one.
And to add even more insult to injury, my white male friend and I took our cars in at the same time and his experience was lovely. Hmmmm. I wonder what that's about? I'll give you one guess...
If you are a black female do NOT take your vehicle to this place. Not only will they give you poor service they will put your life in danger by not fixing your car properly.
I'm lucky to be alive after that experience.
Not Recommended

DM
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Darja M.
Los Angeles, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/06/2018
Don't buy cars from Racquel!!
AVOID BUYING CARS FROM RACQUEL!!!!!!!
I couldn't have imagined a worse experience.
I was interested in buying Huyndai Elantra. I went there to see the car. The woman named Racquel was my dealer. The car seemed to be ok. Before buying a car, I wanted to take it to a mechanic and have inspected. On Friday, I informed Racquel about my willingness to have the car inspected on Saturday. She agreed and I told her that I would come at 10am. She said 'ok'.
Next day at 10 am, Racquel was not there. I was calling her and she wasn't answering my phones. I was starting to be annoyed since my appointment with the mechanic was supposed to be at 10.30 and I just wanted to take the car from Racquel and bring it to the mechanic. Finally, Racquel arrived-late 35 minutes(!!!). I was already angry and asked her why she hadn't informed me that she was going to be late. Her answer was (I quote): "When you work every day from 8 to 11, you have the right to be late." Wow. What a rude attitude. And no, she didn't apologize.
Then, after looking at her computer, she said: 'The car was sold yesterday." I was SHOCKED. I just spoke to Racquel one day before and she didn't inform me about selling the car!! I came there on Saturday with my friend from San Diego who wanted to help me. We wasted 3 hours of our life. Racquel was extremely rude all the time. She didn't apologize and was treating us in a terrible way.
Avoid this place at all costs. Most importantly, avoid the woman named Racquel who knows NOTHING about how to approach a customer. Save your time and find another dealer.
Not Recommended

TA
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The A.
Winnetka, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/08/2015
Worst Customer Service
My husband took the car to the shop at Rydell and the initial meeting was great. He was reassured everything would be taken care of and we would have nothing to worry about. We would get a call as soon as the repairs were done. The car needed a new front bumper and the back bumper would be fixed. About a week and a half later, my husband received a call that the car was ready to be picked up. We were very excited. We stopped by the shop to take a look at the car and make sure it looked brand new again; this was a Thursday evening. As we were reviewing the car, we noticed that the front bumper, which was replaced, had a chip. Then as we looked at the rear bumper we noticed it had a scuff mark. The chrome piece in the front looked old and dingy. It looked like it did not belong on our car. We went to the auto body shop office and spoke to the service person there by the name of Anthony. We told him there were some things we needed him to look at with us that we noticed on the car. We showed him the chip and the scuff on the bumpers; mentioned the chrome . He stated, ok don't worry we will get it fixed. First of all, how does a business that does repairs, NOT check their own work before calling a customer to pick up their car? I don't understand why we would get a call saying everything was done, when clearly things were not reviewed. Anthony advised us the "fixes" would be done by the next day (Friday) around 3pm and he would call us first to confirm. Friday came and went, no call. Saturday & Sunday the shop is closed. No call. Monday came, no call; Tuesday came, no call. My husband drove to the shop on Wednesday morning and spoke to the shop manager Dan and expressed to him the frustration we had with the car not being completely done and then never receiving the call we were promised. They went to review the car again and noticed the chrome pieces in the front looked the same. They looked old, like they belonged on a different car. Dan stated he would get those replaced and it would take another day to get those parts in. He told my husband that he would leave a message for his service guy Anthony to call us as soon as everything was done. Now it is Friday morning, again no call. By now, we don't know if anyone will ever call us, so we decided to drive by the dealer that night to check if the car is even there. Around 10pm at night we went to Rydell and sure enough, our car is parked on the inside lot. We take a look at it and walk around to make sure things were fixed as they promised. The front & rear bumpers look okay now, no chip or scuff. When we look inside the car, we notice the driver side door has greasy finger print stains on the side wall and the driver seat also has stains. Our car is light in color, Champagne interior. We have been very careful with this car, making sure that we take care of the interior, especially because of the color it is. It is so easy to see any stains and I am very OCD about this. I expect that an establishment like this would have the foresight to ensure that anyone that gets inside a car they are working on, is careful about not getting it dirty or at least cleaning it up if they do! My husband did go inside the show room and spoke to the person who was on duty that night. We are beyond frustrated and upset with the type of customer service we have received, or actually lack thereof. My husband and I both work in customer service and we understand what a big deal it is to keep your word. If you tell a customer you will contact them on a specific day, you do it. Even if the news is not what you told them it would be. It is common courtesy to follow up with the customer. The rental place wanted to charge an extra fee because the dealer told the insurance we didn't pick up the car when it was done last week! Hello, are you serious? So my husband had to explain to KELLY the situation and the lack of communication that occurred and why we didn't already have our car. This man ensured us they would take care of the bill when we picked up our car. My husband went to pick up the car on 9/23. Mind you, we did NOT get a call, again! The car was sitting in the same place we saw it on Friday night. Same stains in the driver side door and seat. He spoke to Kelly about the issues we had and he had the shop clean up the stains as much as they could before turning in the car. Well today Hertz charged me over $100 for the extra days we had the car, 2 weeks ago! Here we go, back to Rydell to get it fixed, cause they promised they would pay the bill. But just to keep on the low rating, Kelly the man who promised to take care of this, had to recollection of this conversation!!! Enough is enough, HATE this place! Will NEVER purchase from here again. I am still on a lease, BUT I will not bring my car for service to Rydell anymore. I will be going to another Chevy dealership, even if its out of my way!!!
Not Recommended

CC
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Catherine C.
CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/01/2013
Rene Sazo is the ONLY advisor for my Pontiac
I'd like to say that I have never had such excellent service as I have recieved from Rene Sazo (service advisor). I have followed him over the last five years and will continue to follow him where ever he goes. Rydell Northridge is almost 20 miles from where I currently live and I still make the trek for Rene's Service. He has always been honest and up front with every detail; Rene makes sure the job is done and done right. Rene Sazo is an asset worth holding on too.
Recommended

FR
Fred R.
California
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/27/2013
verified customerVerified Customer
Category: Service
Recommended

EG
Elvira G.
California
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/27/2013
verified customerVerified Customer
Category: Service
Recommended

DJ
Doug J.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/23/2013
verified customerVerified Customer
Category: Service
Doug said the business was had great service and great people.
Recommended

JH
John H.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2013
verified customerVerified Customer
Category: Service
John said this business does a good job and the personnel are very professional. He said he is considering purchasing a Cadillac in a year. He said the business could serve him better by selling Cadillac vehicles.
Recommended

TS
Thomas S.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2013
verified customerVerified Customer
Category: Service
Thomas said he has been a repeat customer for 25 years. Dave is the best.
Recommended

LM
Larry M.
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/14/2013
verified customerVerified Customer
Category: Service
Larry said the service was very good. He said he was pleased with the communication between him and his service advisor. He said he is considering buying a Chevrolet truck, but he does not have a date in mind.
Recommended

BB
Bertha B.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2013
verified customerVerified Customer
Category: Service
Bertha said the business provided good service.
Recommended

HH
Horacio H.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2013
verified customerVerified Customer
Category: Service
Horacio said he was very satisfied.
Recommended

LO
Luis O.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2013
verified customerVerified Customer
Category: Service
Luis said everything went well.
Recommended

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