Sean's Auto Care's Reviews

4.9

(121 Reviews)

Write a Review

Reviews that include

Recent Reviews

Miriam J.

Granada Hills, CA

03/21/2024

Expertise of Guessing Game , Not reliable

This is what happened.
Jan. 05, 2024
I DROVE my car to Sean's Auto Care. They told me it was misfire. They initially quoted me $ 450. However, they kept adding costs. Jan 12. 2024 :
Their customer representative called me that the serpentine belt and idler pulley should be replaced. After I talked to him, I asked my husband about them. My husband told me that they were taken care and did not need to be replaced. ( Later, when my car was towed, my husband asked the owner about them, he told my husband that the serpentine belt and pulley were fine.) MISDIAGNOSIS and tried to overcharge. They did many things. However, I don't think they were related to the main issues because I had to tow my car within 2 weeks after I picked up the car from them on Jan. 25, 2024. I paid $ 4540.05 on Jan. 12, 2024 and another $ 600 on Jan. 25, 2024. The total was $ 5140.05.
Feb. 11, 2024
My car stopped and would not start in the middle of nowhere ( 80 miles away from my home).
Feb. 12, 2024
The car was TOWED to Sean's Auto Care again. Their customer representative told my husband " I told you. You should have replaced the serpentine belt and the pulley. Because of it, your car stopped " He didn't even open my hood.
Feb. 13, 2024
They told me they diagnosed but could not find anything wrong. Then, they wanted me to give them the authority to test gas. They blamed a bad gas that I filled up on Feb. 11, 2024. However, it was not gas problem. They MISDIAGNOSED again. They changed the ignition coil that they installed on my car again but nothing happened. Another misdiagnosis again. Even though they could not find anything while diagnosing, they wanted to charge me for diagnosis and test ( gas + new ignition coil). I complained about them. After I complained about their work and charges, they stopped communicating with me after Feb. 16, 2024.
Feb. 23, 2024
I visited them to see what was going on. The owner told me that they had been busy and my car was not their top priority. I asked him "Can you fix it? Otherwise I want a refund". He said "Yes, I can fix it". I gave him another chance because he himself promised me that he would have his mechanic work on my car the next week ( Monday . Feb. 26, 2024). Nothing happened. No text, No phone call for update.
March 01,2024
I wrote the Google review, hoping that they take this issue seriously.
March 04, 2024 :
Their customer representative called me. I was told that they will not repair my car or refund because of my Google review. They also want me to pick up my car from their shop. I texted them " I am not picking up my car until you fix or refund. They insisted there were two different issues in my car. So they will not refund. They insisted that they charged me right. They can not work without charge because the latter issue is totally different from the former one. However, they could not tell me what they were when I asked what was the second issue. ( I assume that they are not able to figure out or don't want to work without additional charge) Even if there were two separate issues on my car, they should have figured them out in the first place when I drove my car on Jan. 05, 2024.

I reported this terrible incident to BAR. They recommended you should make refund but you refused.
Shame on you !
You blamed my husband that he used the aftermarket parts ( He actually used OEM from Honda dealer ).
You said that those caused the damages.
The fact is that Sean's auto care used the aftermarket parts for my car and charged a lot of money. ( more than 4 times than OEM part) .
How did I know that? When my car was towed to Honda dealer shop ( he couldn't figure out what the main issue so I need to tow my car to Honda Van Nuys) the mechanic inspected and diagnosed the car. He found that Sean's auto care installed the aftermarket parts.
Tell me about this !!! Sean pretended not to use the aftermarket parts for their customers.
How dare are you lying to customers and blaming them?

Miriam J.

Granada Hills, CA

03/21/2024

Expertise of Guessing Game , Not reliable

This is what happened.
Jan. 05, 2024 :
I DROVE my car to Sean's Auto Care. They told me it was misfire. They initially quoted me $ 450. However, they kept adding costs. Jan 12. 2024 :
Their customer representative called me that the serpentine belt and idler pulley should be replaced. After I talked to him, I asked my husband about them. My husband told me that they were taken care and did not need to be replaced. ( Later, when my car was towed, my husband asked the owner about them, he told my husband that the serpentine belt and pulley were fine.) MISDIAGNOSIS and tried to overcharge. They did many things. However, I don't think they were related to the main issues because I had to tow my car within 2 weeks after I picked up the car from them on Jan. 25, 2024.
I paid $ 4540.05 on Jan. 12, 2024 and another $ 600 on Jan. 25, 2024. The total was $ 5140.05.
Feb. 11, 2024 :
My car stopped and would not start in the middle of nowhere ( 80 miles away from my home).
Feb. 12, 2024 :
The car was TOWED to Sean's Auto Care again. Their customer representative told my husband " I told you. You should have replaced the serpentine belt and the pulley. Because of it, your car stopped " He didn't even open my hood.
Feb. 13, 2024 :
They told me they diagnosed but could not find anything wrong. Then, they wanted me to give them the authority to test gas. They blamed a bad gas that I filled up on Feb. 11, 2024. However, it was not gas problem. They MISDIAGNOSED again. They changed the ignition coil that they installed on my car again but nothing happened. Another misdiagnosis again. Even though they could not find anything while diagnosing, they wanted to charge me for diagnosis and test ( gas + new ignition coil). I complained about them. After I complained about their work and charges, they stopped communicating with me after Feb. 16, 2024. Feb. 23, 2024 I visited them to see what was going on. The owner told me that they had been busy and my car was not their top priority. I asked him "Can you fix it? Otherwise I want a refund". He said "Yes, I can fix it". I gave him another chance because he himself promised me that he would have his mechanic work on my car the next week ( Monday . Feb. 26, 2024). Nothing happened. No text, No phone call for update.
March 01,2024 :
I wrote the Google review, hoping that they take this issue seriously.
March 04, 2024 :
Their customer representative called me. I was told that they will not repair my car or refund because of my Google review. They also want me to pick up my car from their shop. I texted them " I am not picking up my car until you fix or refund. They insisted there were two different issues in my car. So they will not refund. They insisted that they charged me right. They can not work without charge because the latter issue is totally different from the former one. However, they could not tell me what they were when I asked what was the second issue. ( I assume that they are not able to figure out or don't want to work without additional charge) Even if there were two separate issues on my car, they should have figured them out in the first place when I drove my car on Jan. 05, 2024.

I reported this terrible incident to BAR. They recommended you should make refund but you refused.

Shame on you !
You blamed my husband that he used the aftermarket parts ( He actually used OEM from Honda dealer ).
You said that those caused the damages.
The fact is that Sean's auto care used the aftermarket parts for my car and charged a lot of money. ( more than 4 times than OEM part) .
How did I know that? When my car was towed to Honda dealer shop ( he couldn't figure out what the main issue so I need to tow my car to Honda Van Nuys) the mechanic inspected and diagnosed the car. He found that Sean's auto care installed the aftermarket parts.
Tell me about this !!!
You pretended not to use the aftermarket parts.

How dare are you lying to customers and blaming them?

Valentino S.

Chevrolet Cobalt

09/27/2022

Verified Customer

Excellent Service

First time at this shop. Was greeted with a big smile, and very friendly service. Went in for an oil change and they also went above and beyond doing a full service check on the vehicle. Letting me know what to be aware of and mindful of in the future. What to focus on next as far as repairs or maintenance. And all with zero sake pressure. Never felt pushed or obligated to do it then and there which I think is very nice. Highly recommend these guys!

Sean B. from Sean's Auto Care responded on 09/28/2022 07:26 AM

Thank you for bringing your Chevrolet Cobalt to Sean's Auto Care for an Oil Service! We are pleased to hear you enjoyed the digital vehicle inspection and can leave our shop with knowledge of the car. We look forward to assisting you on any of your vehicle's needs in the future. We appreciate you taking the time to leave us a review.

Kathy P.

Reseda, CA

Honda Accord Sdn

09/21/2022

Verified Customer

a/c means and crunching sounds when turning

Had Sean's Autocare check the a/c it was blowing hot air from drivers side & cold from passenger side. And there were these moans when changing modes. That's working now after they checked, but it needs a part replaced.

Crunching sounds when making left & right turns wouldn't do it when Sean drove it. So I'll try to get him more specifics on when it happens.

I was charged for labor which was more than fair for the time and investigation they spent on my car.

Sean B. from Sean's Auto Care responded on 09/23/2022 07:58 AM

Thank you for being a top customer and continously trusting us to assist you with your Honda Accord!

Michael O.

Nissan GT-R

09/14/2022

Verified Customer

Excellent work

Seans auto shop does amazing work on my vehicle and is the only person i truly trust to work on my nissan GTR him and his wife Brenna are most helpful people you can ask for they’re always on point and honest with their work

Sean B. from Sean's Auto Care responded on 09/23/2022 07:56 AM

Thank you for entrusting us with your Nissan GT-R and repairing components of the fuel system! High performance vehicles need to be handled with the utmost care! We are please to provide you with the best service and quality repairs you deserve!

Verified Customer

Honda Accord Cpe

09/12/2022

Verified Customer

Excellent experience!

Always an excellent experience with Sean’s Auto Care

Sean B. from Sean's Auto Care responded on 09/23/2022 07:55 AM

Thank you for bringing your Honda Accord to Sean's Auto Care for oil service and brakes. We appreciate your business and always enjoy your company when you stop by!

Robert C.

Chevrolet Cobalt

09/09/2022

Verified Customer

Very Professional

Very Professional and Excellent Customer Care. Will definitely use them in the future, if needed. They were very thorough and trusting.

Sean B. from Sean's Auto Care responded on 09/23/2022 07:54 AM

Thank you for entrusting your Chevrolet Cobalt to Sean's Auto Care for AC Services! We appreciate your review!

Verified Customer

Volkswagen Jetta Sedan

09/09/2022

Verified Customer

Thankful.

Extremely professional and thorough.

Sean B. from Sean's Auto Care responded on 09/23/2022 07:53 AM

Thank you for choosing Sean's Auto Care to diagnose your Volkswagen Jetta Sedan!

Lynnette D.

Cloverdale, CA

Honda CR-V

09/04/2022

Verified Customer

Fixed my A.C.

I was driving down from Northern California in 107 degree weather when my A.C. stopped blowing cold air. I called around to a few mechanics shop and even the dealer. Only Sean took the time to tell me what he could do to fix my AC. I respected that and it works great now.
I'd like to add that the staff was helpful and friendly.

Sean B. from Sean's Auto Care responded on 09/23/2022 07:47 AM

We appreciate your bringing your Honda CR-V to Sean's Auto Care for AC Services. We hope you had a safe trip back to your destination! It was a pleasure meeting you!

Anna N.

Toyota Prius

09/02/2022

Verified Customer

Quality service

Sean’s autocare provides the quality and timely service you would need for your car at affordable price.
I really appreciate your service.
PS:Sean’s been my mechanic close to 2 years.I appreciate your team.

Sean B. from Sean's Auto Care responded on 09/23/2022 07:47 AM

Thank you for bring your Toyota Prius to Sean's Auto Care for your routine oil service and digital vehicle inspection. We appreciate your continued support of our business over the last 2 years. We look forward to helping you keep your vehicle on the road longer!

Stephanie M.

Subaru Forester

09/01/2022

Verified Customer

Reliable and Convenient service

I took my car in as my alignment seemed off and i was getting resistance from my steering wheel. Sean lofted my car up and showed me the problem. Brenna ordered me the right parts at a great piece, and the work was done in a timely manner and done well.
Thanks Sean and Brenna!

Sean B. from Sean's Auto Care responded on 09/23/2022 07:45 AM

Thank you for bringing your Subaru Forester to Sean's Auto Care for service. We are pleased to provide you with quality service, knowledgeable information regarding your vehicle and great prices. Thank you for your continued support of our business! Happy Driving!

Eddy R.

Chevrolet Colorado

09/01/2022

Verified Customer

Chevy colorado

They do good work and super nice I would recommend anybody to this shop

Sean B. from Sean's Auto Care responded on 09/23/2022 07:43 AM

Thank you for entrusting Sean's Auto Care with the check engine light repairs for your Chevrolet Colorado! We appreciate your business!

Mike S.

Audi RS 5

09/01/2022

Verified Customer

Pre Purchase Inspection

I was from out of town and needed a PPI for a car that was being auctioned online, and I needed it to be done within 24 hours. I called Sean's car care and they not only got me in the next day, but the scope of the work they did, and the detail in the report, was above my expectations. First class company. I wish they had a location where I live.

Sean B. from Sean's Auto Care responded on 09/23/2022 07:41 AM

Thank you for relying on us to supply you with accurate information of the Pre-Purchase Inspection for the Audi RS 5. We take pride in our Digital Vehicle Inspection and ensuring our customers receive all the knowledge before purchasing a vehicle.

Joselito O.

North Hills, CA

Honda Pilot

08/30/2022

Verified Customer

Job well done

I didn’t have to wait for long

Sean B. from Sean's Auto Care responded on 09/23/2022 07:38 AM

Thank you for entrusting your Honda Pilot to Sean's Auto Care for AC Services! We appreciate the review!

Brian G.

Dodge Charger

08/29/2022

Verified Customer

Friendly and reliable

Brenna is wonderful! She makes sure you are aware of what’s happening each step of the way! And the work is well done!

Sean B. from Sean's Auto Care responded on 09/23/2022 07:38 AM

Thank you for the review! We enjoyed working on your Dodge Charger's suspension and body work. Thank you for entrusting us to handle to the job right and provide you with quality service!

Displaying Review 1 - 15 of 121 in total