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Serra Hyundai

Average Score
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(348 Reviews)
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
5
Total ReScores
2.6
ReScore Average

Business Details

About

At Serra Hyundai, our highly qualified technicians are here to provide exceptional service. From oil changes to transmission replacements, we are dedicated to maintaining top tier customer service. Allow our staff to demonstrate our commitment to excellence. At Serra Hyundai, our highly qualified technicians are here to provide exceptional service. From oil changes to transmission replacements, we are dedicated to maintaining top tier customer service. Allow our staff to demonstrate our commitment to excellence.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(205) 856-9024

Business Hours

Mon
7:00 AM - 5:00 PM
Tue
7:00 AM - 5:00 PM
Wed
7:00 AM - 5:00 PM
Thu
7:00 AM - 5:00 PM
Fri
7:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Central Time (Us & Canada)
1201 Center Point Parkway Birmingham, AL 35215
Serra Hyundai's Reviews
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(348 Reviews)

DP
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Danny P.
Trafford, AL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/26/2020
Awesome Service Department
I have been using this Service Department for years. Everyone there is very friendly and attentive. Ty in the Service Department is the best. He explains all the services being done and lets me know which other services I need. I appreciate his professional attitude and how he makes sure I know what is going on at all times with my Sonata. Thanks Ty!
Recommended

JD
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J D.
Gardendale, AL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/24/2020
Dishonesty in advertising
Their website had a vehicle priced for one amount which I thought was a great price. However, when it was time to purchase, they added a fee (besides taxes and doc fees which are standard) in the amount of $1500.00. When I inquired what the fee was for, the salesman told me it is because they had to clean the car, and had previously installed new tires, etc. on the vehicle. I replied those types of cost should have been included in the advertised price to reflect how much the vehicle actually costs. They then attempted to show me another vehicle of the same model and year but with more mileage at a lower price. With this vehicle they didn't include the miscellaneous fee, however they increased the amount of the vehicle from what was advertised on their website by $1500 and then stated the website price was a mistake.
Not Recommended

BM
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Bobby M.
Bessemer, AL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/18/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service and great people.
I took my vehicle in for its scheduled maintenance. They had me in and out in no time. Great service.
Recommended
JOHN V M. from Serra Hyundai responded on 10/18/2019 12:18 PM

Thank you for great rating and nice comments.  We consider it a privilege to provide your automotive services and look forward to doing so in the future.

John Morris
Service Director

KB
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Kathleen B.
Albertville, AL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/17/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Awesome!
Great job!!!
Recommended
JOHN V M. from Serra Hyundai responded on 10/17/2019 10:34 AM

We appreciate the great rating and comments.  Thank you for giving Serra Hyundai the privilege of providing your automotive needs.  We are eager and look forward to doing so in  the future.

John Morris
Service Director

Verified Customer
Bessemer, AL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/15/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
customer
They were so helpful and friendly. Everyone spoke even the people walking by i was very impressed
Recommended
JOHN V M. from Serra Hyundai responded on 10/16/2019 06:48 AM

We are so happy your service experience was pleasant.  We truly appreciate the great rating and nice comments.  We look forward to assisting you in the future.

John Morris
Service Director

RL
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Roger L.
Harpersville, AL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/15/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Awesome!
Great job; very little wait time.
Recommended
JOHN V M. from Serra Hyundai responded on 10/16/2019 06:23 AM

Thank you for the great rating and comments.  We appreciate the opportunity to provide your automotive service and look forward to doing so in the future.

John Morris
Service Director

LB
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Laconia B.
Shannon, AL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/08/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer
Professional and courteous
Recommended
JOHN V M. from Serra Hyundai responded on 10/09/2019 06:01 AM

Thank you for the great rating and comment.  We appreciate the opportunity to provide your automotive services and look forward to doing so in the future.

John Morris
Service Director

KW
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Keri W.
Birmingham, AL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/27/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service!
Told the service manager my problem. He didn't think it could be fixed same day. However, because I was driving out of town, he called around to find the part needed & repaired the problem.
Recommended
JOHN V M. from Serra Hyundai responded on 09/27/2019 02:41 PM

Thank you so much for the great rating and comments.  We are here to assist you whenever needed and look forward to assisting you.

John Morris
Service Director

MJ
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Melvin J.
Fairfield, AL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/26/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Ty
Great servjce....
Recommended
JOHN V M. from Serra Hyundai responded on 09/26/2019 10:04 AM

Thank you for the great rating and comment.  We appreciate the opportunity to provide service to your vehicle and look forward to doing so in the future.

John Morris
Service Director

LS
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Lenita S.
Birmingham, AL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/20/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Mr. Tye, is always very helpful.
Mr. The, is always very helpful.
Recommended
JOHN V M. from Serra Hyundai responded on 09/20/2019 11:17 AM

Thank you for the great rating and the privilege of servicing your automobile.  We look forward to assisting you in the future.

John Morris
Service Director

BR
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Brittany R.
Moundville, AL
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/14/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Never again
No communication at all. Service is horrible, no updates, attitudes when trying to find solutions for pick up
Not Recommended
JOHN V M. from Serra Hyundai responded on 09/17/2019 05:20 AM

My sincerest apologies for the lack of cooperation on our part.  Unfortunately, I was not aware of your situation.  It is always our intent to work out some type of arrangements to accommodate our customers.  As I am not able to undo what has been done, please know we are taking action to make sure an incident like this doesn't occur in the future.  We always want to provide 5-Star service and hope you will give us an opportunity to do so in the future.

John Morris
Service Director

JS
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Josie S.
Trussville, AL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/21/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service experts!
Professional , friendly service.
Recommended
JOHN V M. from Serra Hyundai responded on 08/22/2019 06:17 AM

Thank you for choosing Serra Hyundai for your automotive service.  We consider it a privilege.  We appreciate the great rating and comment and are eager to assist you when needed in the future.

John Morris
Service Director

Verified Customer
Odenville, AL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/20/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service
The courtesy and helpfulness of both JC and Ty was excellent.
Recommended
JOHN V M. from Serra Hyundai responded on 08/20/2019 12:29 PM

Thank you for the great rating and comment.  We are proud to have JC and Ty as part of our Serra Hyundai team.  We appreciate your allowing us to provide your automotive services and look forward to doing so in the future.

John Morris
Service Director

DP
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Danny P.
Trafford, AL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/20/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Professional Service
Ty in the Service Department is always very nice and professional. He has answered many of my questions about the services I have had there. Also, when Ty recommends a service to me, he lets me know why the service is a good thing to do for my car.

Thanks Ty
Recommended
JOHN V M. from Serra Hyundai responded on 08/20/2019 08:43 AM

Thank you for giving us the opportunity to service your Hyundai.  We truly appreciate the great rating and look forward to assisting you in the future.

John Morris
Service Director

LT
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Lisa T.
Bessemer, AL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/20/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
The employees were very friendly
Great customer service
Recommended
JOHN V M. from Serra Hyundai responded on 08/20/2019 05:46 AM

Thank you for allowing us to service your Hyundai.  We consider it a privilege.  We appreciate the kind comments and great rating and are eager to assist you with your automotive needs in the future.

John Morris
Service Director
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