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Smith Specialty Automotive

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(681 Reviews)
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Score Details

5 stars
86%
4 stars
10%
3 stars
1%
2 stars
1%
1 star
<1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
1
Total ReScores™
5.0
ReScore™ Average

Business Details

About

We have been a family business for 16 years to provide a great customer experience. We Specialize in Your Satisfaction. We have been a family business for 16 years to provide a great customer experience. We Specialize in Your Satisfaction.

Categories
Auto Repair, Repair Shop, Tire Sales and Repair
Contact
(913) 393-0700
Closed
Business Hours

Business Hours

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
8:00 AM - 5:00 PM
Sun
closed
* Central Time (Us & Canada)
310 N Lindenwood Dr Olathe, KS 66062
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Smith Specialty Automotive's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(681 Reviews)
Write a Review
Recent Reviews
SH
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Solomon H.
Olathe, KS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2020
Ckean, friendly, honest and competent.
These are the qualities I think are important even if it is a garage. It is hard to find competent and honest mechanics. To me these two qualities are complimentary.
Recommended
ES
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Evelyn S.
Shawnee Mission, KS
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/11/2020
Starter
About 2 weeks ago I took my car in to get a new starter at Smiths they said it was guaranteed the starter went out 2 weeks later and because I didn't want to tow it further so I took it to a different guy that said that it was the starter and that the starter they had put in was bad Smith's refused to refund the money for the old starter that was not good said it would affect their distributor that supplied them with their parts so they were high priced and didn't really fix the problem or even try to resolve the situation so I lost all the money I put in for the starter And they were very unprofessional.
Not Recommended
ER
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Eric R.
Overland Park, KS
Mercedes-Benz 560SEL
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/28/2017
verified customerVerified Customer
Attention to details
I brought my 560SEL back to Smith's to diagnose a leak somewhere on the front of the car. I kept having stains appear on my driveway after driving the car. After diagnosing the source of the leak (steering box) I authorized the repairs. The cost was pretty high, and even though they explained I could probably do the repairs myself, I elected to have them do the repairs because I didn't want more stains on the driveway. The repairs were done quickly and I even got a discount when paying. The only problem was when I went out the parking lot to get the car, I noticed puddles of the same fluid under the front of the car. When I went back inside to ask, they explained it was "residual" fluids draining off the frame of the car. So, my thought is, after spending nearly $1500 on repairs, wouldn't you think they could have cleaned up their mess a little better? I had to go to a car wash and power wash the front of the car so it would leave oil stains on the drive way when I got home. It's the attention to details that make the difference between a "good shop" and a "GREAT SHOP" you want to come back to time after time. That's the only reason I didn't award 5 Stars. I still highly recommend their shop and will continue to use them for service.
Recommended
JS
Jim S.
Olathe, KS
Dodge Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/24/2017
verified customerVerified Customer
Category: Service
Jim said the business has great communication and a great turnaround time.
Recommended
BD
Ben D.
Kansas City, MO
Chevrolet Silverado 1500
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/24/2017
verified customerVerified Customer
Category: Service
Ben said he was very satisfied with the service provided by this business.
Recommended
DS
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David S.
Olathe, KS
Chevrolet Malibu
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2017
verified customerVerified Customer
my car
great service and better people
Recommended
DS
Donna S.
Olathe, KS
Cadillac STS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2017
verified customerVerified Customer
Category: Service
Donna said everything was okay as far as she could tell. They were nice people and she trusts them.
Recommended
DO
Dan O.
Olathe, KS
Toyota Sienna
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2017
verified customerVerified Customer
Category: Service
Dan said his vehicle is running the way this business said it would.
Recommended
SS
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Spencer S.
Olathe, KS
Ford Explorer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2017
verified customerVerified Customer
Quick and Honest Service
Took our '13 Ford Explorer Sport with Eco Boost into Smith Specialty for its regularly scheduled oil change. Always get quick and honest service from these guys, and on time as well. They topped off the fluids and checked our brakes during the process. All for a reasonable price!
Recommended
RM
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Rachel M.
Overland Park, KS
Toyota 4Runner
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2017
verified customerVerified Customer
Great place
They are friendly and honest!
Recommended
TM
Ted M.
Olathe, KS
Chevrolet Silverado
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2017
verified customerVerified Customer
Category: Service
Ted said he has always had a good rapport with this business.
Recommended
KJ
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Kevin J.
Shawnee Mission, KS
Toyota Highlander
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/19/2017
verified customerVerified Customer
You Guys ROCK!!!
I've been coming here for years, very friendly and honest. Thanks Dave, Bill, and Jordan!!
Recommended
AL
Alicia L.
Olathe, KS
Honda Civic
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/19/2017
verified customerVerified Customer
Category: Service
Alicia said the business did a good job.
Recommended
EF
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Elizabeth F.
Olathe, KS
Ford Taurus X
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2017
verified customerVerified Customer
Quick, Easy, and Honest
Was provided an estimate of cost and timeline. They kept me informed daily about how progress was going on this major repair. Everything was taken care of and came in right around the estimate.
Recommended
JG
Jacob G.
Oak Grove, MO
Pontiac Grand Am
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/17/2017
verified customerVerified Customer
Category: Service
Jacob said no one is worth $104 an hour, and the business did not give him a quote before they worked on his vehicle. The business had good customer service, but the mechanic who worked on his vehicle was rude.
Not Recommended
Dave S. from Smith Specialty Automotive responded on 01/19/2017 06:36 AM

Jacob, we are very sorry that you felt that the price was too high. We strive to have the best technicians anywhere, and those technicians come at a cost. We believe that you paid a fair price for quality work, and as a policy we do not perform work with out our customer's approval. We pride our selves on excellent customer service and are disappointed to hear that you had a bad expierence with one of our staff. Please call us next time with any concerns that you may have so that we can take care of you. 

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