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South County Hyundai Of Gilroy

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(216 Reviews)
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
4
Total ReScores
4.8
ReScore Average

Business Details

About

South County Hyundai Of Gilroy will offer the highest quality repair and maintenance for your vehicle. Call us for an appointment today! South County Hyundai Of Gilroy will offer the highest quality repair and maintenance for your vehicle. Call us for an appointment today!

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(408) 842-0400
No Business Hours Provided

Business Hours

* No Time Zone Provided
6700 Automall Parkway Gilroy, CA 95020
Service Department's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(216 Reviews)

MP
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Madelyn P.
San Martin, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/17/2021
Car Purchase
Super unhappy with the purchase of our son's Hyundai on Sunday.  My 20-year-old son was super excited to buy his first car. My husband went with him for the test drive and then decided to let our son handle the paperwork on this own since all had been decided.
When he came home with his car he had only one key fob.  I asked him where the second one was and he said that they didn't give it to him.  He said that there was a second key fab and that when he went for the test drive they gave him one and the salesman had the other one in his hand.

I called on Monday 3 times and was never given a callback.  Same on Tuesday.  I finally got ahold of the salesman asking for the second key, he transferred me to Rudy who said that he could sell me one at their cost since there was not a second key Fab.  I asked to speak to his boss who he said was Angelo but was told he was in a meeting and would call me back.

At this point, I am very unhappy.  I have never had any car dealership give me the run around like Hyundai of Gilroy.  The least they could have done was call me back.  We have bought a lot of cars over our lifetime and always had a wonderful experience.  I am so sad for our son that his first car buying experience had to be like this.


At this point, I am very unhappy.  I have never had any car dealership give me the run around like Hyundai of Gilroy.  The least they could have done was call me back.  We have bought a lot of cars over our lifetime and always had a wonderful experience.  I am so sad for our son that his first car buying experience had to be like this.  I will never recommend this dealership to anyone, not even my worst enemy.
Not Recommended

DN
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Dan N.
Gilroy, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/15/2021
Unsafe at any speed
Brought up very serious (life threatening) safety issue with brand new leased vehicle and almost a month later still don't feel my concerns have been listened to seriously, or any real effort made to help me and my family get in something safe while issues are figured out or changed out completely.
Not Recommended

LO
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Lou O.
Morgan Hill, CA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/07/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Serice
Highly recommend
Recommended

MC
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Marina C.
Los Banos, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/28/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Happy customers
Great job to Tina And technicians very helpful and knowledgeable crew
Recommended
JIMMY Y., Service Manager from South County Hyundai Of Gilroy responded on 09/30/2020 10:33 PM

Thanks for the kind words.

Jimmy Yniguez
Service Manager
(408) 842-0400 x242
jyniguez@southcountyhyundai.com

Verified Customer
Morgan Hill, CA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/24/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Convenient scheduling and quick service
A lot of scheduling options.
Recommended
JIMMY Y., Service Manager from South County Hyundai Of Gilroy responded on 09/25/2020 09:01 PM

Thank you for the feedback to better service you.

Jimmy Yniguez
Service Manager
(408) 842-0400 x242
jyniguez@southcountyhyundai.com

DL
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David L.
Hollister, CA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/16/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Work was delayed due to lack of employees
Recommended
JIMMY Y., Service Manager from South County Hyundai Of Gilroy responded on 09/17/2020 06:40 AM

Sorry for the inconvenience. The dealership is in the process of being sold and has limited resources currently.

Jimmy Yniguez
Service Manager
(408) 842-0400 x242
jyniguez@southcountyhyundai.com

LA
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Lisa A.
Watsonville, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/14/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Awesome service advisor!
Tina was very friendly and professional. Helped me get my oil changed and explained what needed to be done at my 75k service next time I go back to Hyandi of Gilroy .
Thank you
Recommended
JIMMY Y., Service Manager from South County Hyundai Of Gilroy responded on 09/15/2020 06:37 AM

Thanks for the great survey 

Jimmy Yniguez
Service Manager
(408) 842-0400 x242
jyniguez@southcountyhyundai.com

GG
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Grant G.
Salinas, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/07/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Job
They are very friendly, excellent services. They do great job on doing maintenance to my Tucson vehicle and always on time.
Recommended
JIMMY Y., Service Manager from South County Hyundai Of Gilroy responded on 09/08/2020 07:02 AM

Thanks for the great review.

Jimmy Yniguez
Service Manager
(408) 842-0400 x242
jyniguez@southcountyhyundai.com

Verified Customer
Gilroy, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/04/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Very disappointed
My Items were stolen by a guy named Aron that works in the service department when I took my car in to have some work done, I bought my car there and have never had a problem before, now I feel like I can’t go back there
Not Recommended
JIMMY Y., Service Manager from South County Hyundai Of Gilroy responded on 09/08/2020 07:04 AM

Sorry for your poor experience. We have never had a theft problem. I’ll reach out to Tina and ask if anything can be done. Due to cut backs I’m no longer on site

Jimmy Yniguez
Service Manager
(408) 842-0400 x242
jyniguez@southcountyhyundai.com

JB
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Joan B.
Morgan Hill, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/29/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Love my Hyundai!
Easy, efficient, and friendly!
Recommended
JIMMY Y., Service Manager from South County Hyundai Of Gilroy responded on 08/31/2020 06:58 AM

Thanks for the kind words and 5 stars 

Jimmy Yniguez
Service Manager
(408) 842-0400 x242
jyniguez@southcountyhyundai.com

EC
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Eunice C.
Gilroy, CA
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/29/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Customer service needs improvement
Had a hard time trying to reach someone to make an appointment in the service department after leaving several voicemail messages and no one returning my call.
Recommended
JIMMY Y., Service Manager from South County Hyundai Of Gilroy responded on 08/31/2020 06:57 AM

I apologize for the inconvenience. The dealership is in the process of being sold and has limited staff during the process.

Jimmy Yniguez
Service Manager
(408) 842-0400 x242
jyniguez@southcountyhyundai.com

Verified Customer
Gilroy, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/14/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Thanks
Took our vehicle in for a recall that needed to be serviced. They took it care of us. Thank you
Recommended
JIMMY Y., Service Manager from South County Hyundai Of Gilroy responded on 07/14/2020 03:52 PM

Thank you for taking the time to fill out our survey. 

Jimmy Yniguez
Service Manager
(408) 842-0400 x242
jyniguez@southcountyhyundai.com

LY
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Lisa Y.
Watsonville, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
They Are Always Friendly And Helpful
I’ve never had a problem with this dealership. They are always friendly, kind, and helpful. I would recommend them to anyone that is looking for a new car. Hyundai has really raised the bar when it comes to the making of their cars. I love my Genesis Coupe!!!!
Recommended
JIMMY Y., Service Manager from South County Hyundai Of Gilroy responded on 07/12/2020 05:52 PM

Thanks for the kind words.

Jimmy Yniguez
Service Manager
(408) 842-0400 x242
jyniguez@southcountyhyundai.com
JIMMY Y., Service Manager from South County Hyundai Of Gilroy responded on 07/12/2020 05:52 PM

Thank you you for the kind words.

Jimmy Yniguez
Service Manager
(408) 842-0400 x242
jyniguez@southcountyhyundai.com

BP
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Brenda P.
Hollister, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Close to home
Everyone is very pleasant:)
Recommended
JIMMY Y., Service Manager from South County Hyundai Of Gilroy responded on 07/08/2020 07:52 AM

Thanks for work with us on this repair. I hope that resolved the issue. 

Jimmy Yniguez
Service Manager
(408) 842-0400 x242
jyniguez@southcountyhyundai.com

Verified Customer
Gilroy, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/01/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Hyundai Kona Serviced
They are the experts on their cars, and I feel the professionals to do the service. My only contact on this visit was with Tina, and she handled everything very well.
Recommended
JIMMY Y., Service Manager from South County Hyundai Of Gilroy responded on 07/01/2020 09:27 AM

Your kind words are much appreciated.

Jimmy Yniguez
Service Manager
(408) 842-0400 x242
jyniguez@southcountyhyundai.com
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