Business Solutions
English Español
SureCritic / Auto Maintenance / Southwest Automotive
business image

Southwest Automotive

Average Score
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(99 Reviews)
96
Write a Review
Schedule Appointment

Score Details

5 stars
98%
4 stars
<1%
3 stars
<1%
2 stars
1%
1 star
<1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
96
Net Promoter Score ®

Business Details

Categories
Auto Maintenance, Auto Repair, Car Maintenance
Contact
(512) 892-2447
Visit Website
Closed
Business Hours

Business Hours

Mon
7:00 AM - 5:00 PM
Tue
7:00 AM - 5:00 PM
Wed
7:00 AM - 5:00 PM
Thu
7:00 AM - 5:00 PM
Fri
7:00 AM - 5:00 PM
Sat
9:00 AM - 2:00 PM
Sun
closed
* Central Time (Us & Canada)
5905 Mccarty Ln Austin, TX 78749
Get Directions
Southwest Automotive's Reviews
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(99 Reviews)
Write a Review
Recent Reviews
Verified Customer
Austin, TX
Honda CR-V
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2025
verified customerVerified Customer
10
AC repair
Great work as always!
ZC
ZACH C.
Austin, TX
Toyota Corolla
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2025
verified customerVerified Customer
10
Great auto service
Reliable, honest, and fast service. Sixth time back with two old cars (9 yo and 17yo) over several years. Never left unhappy or like they were not totally competent on the repair.
TA
gravatar
TODD A.
Austin, TX
Honda Civic Cpe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2025
verified customerVerified Customer
10
Great service as always
Austin and the team there are always doing great work. It’s great to have a repair team you can trust.
AF
gravatar
ALLAN F.
Kyle, TX
Ford Fiesta
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2025
verified customerVerified Customer
10
They take good care of their customers!
The folks over at Southwest Automotive put their customers first. I brought my daughters vehicle there for repairs with mechanical issues that were very challenging - and that's an understatement - but Austin and team were up to the task. The folks there were kind, patient, and were thorough in their communications regarding progress and next steps. My situation in particular was unique, however, they worked with me at every step of the way and had gone well out of their way to do so. I had the pleasure of working with Austin and it seems we had sprung up a friendship through the course of our mechanical journey. I appreciate his professionalism, integrity, and his commitment to his customers. I recommend this business to anyone, and as for me, I would bring my vehicles to them any day.
SP
gravatar
Scott P.
Austin, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2025
10
Honest, Reliable and Does Good Work
I have been a customer of Southwest Automotive for more than 25+ years through three ownership changes. The new owners / management have continued the tradition of performing honest diagnosis and repairs on my entire family's vehicles. Austin, the new manager and Nate, one of the new owners seem to be continuing to do the kind of business I have become accustomed to at Southwest. They are not the lowest price but the work is solid. Austin had an opportunity to sell me repairs after doing mileage inspections on two of my vehicles and declined to do so. That's why they are the only shop I trust and bring my vehicles to. They do what they say they will do!
ML
gravatar
MARK L.
Austin, TX
Toyota Corolla
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2025
verified customerVerified Customer
10
great service and people
great service and people
Verified Customer
Austin, TX
Toyota Corolla
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2025
verified customerVerified Customer
10
Engin Repair
These guys are great at fixing car issues. They take care of it in a timely manor and are very professional. I would recommend anyone to them!
AB
gravatar
ABBY B.
Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2025
verified customerVerified Customer
9
Fast and Thorough Service!
This was our first visit to Southwest automotive. They got my daughter‘s car in quickly and were very good with communicating to us the issues and fixed it in the timeframe we needed. Highly recommend!
MD
MICHEAL D.
Austin, TX
Lexus GS 300
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2025
verified customerVerified Customer
10
Exceptional service
This is the 2nd time I've used SW Automotive, and this time was as good as the first. Great communication throughout. I appreciate how Austin worked to keep the final total bill down by not upselling what wasn't really critical to be done at this time. Both times I found the folks at SW to be exceptionally honest and fair. Great shop!
NW
NATALIE W.
Austin, TX
Nissan Rogue
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/09/2025
verified customerVerified Customer
10
Appreciation
Southwest Auto has always done me right. They are careful and conservative in assessing what needs to be fixed, and their prices seem reasonable.
Verified Customer
Austin, TX
Toyota Prius c
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2025
verified customerVerified Customer
10
Car repair
Friendly, great customer service! Diagnosed the problem, kept me in the loop and fixed it in a timely manner.
Exceptional experience!
LE
LUTHER E.
Austin, TX
Honda Accord Coupe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2025
verified customerVerified Customer
10
Excellent auto shop.
Excellent service. Fair and honest people. Professional and friendly. You cannot do better for automobile service.
TA
gravatar
TODD A.
Austin, TX
Toyota Tacoma
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/27/2025
verified customerVerified Customer
10
Great service as always!!
Thank you for the great work Austin and team! :)
AC
ALEX C.
Austin, TX
Honda Odyssey
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/22/2025
verified customerVerified Customer
10
Great!
Austin and his guys always take great care of us.
AS
gravatar
ANDY S.
Austin, TX
Nissan Rogue
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/15/2025
verified customerVerified Customer
10
Great neighborhood auto repair
I’ve taken our cars to Southwest for several years. Always a good experience.
Service Coupons and Posts
We're thrilled you enjoyed our service and our team! 🚗💨 At Southwest Automotive, we believe great service is best served with a smile (and a little elbow grease). Thanks for choosing us! 🌟 #CustomerAppreciation #ServiceWithASmile
Learn More
Thank you for your amazing review! 🙌 We're thrilled we could get your daughter's car back on the road in no time. 🚗💨 Excellent communication is key, just like a smooth drive! We're here whenever you need us. 🛠️ #SouthwestAutomotive #CustomerFirst
Learn More
Learn More
Thank you for your fantastic review! 🛠️ We're all about keeping your ride running smoothly without breaking the bank. After all, who wants car trouble? Not us! 😄 We're thrilled to have earned your trust! #SouthwestAuto #CarCareExperts
Learn More
🚗✨ Thanks for the stellar shoutout! We believe in giving our customers the royal treatment—no magic tricks, just good old-fashioned honesty and service! We're thrilled to have you rolling with us! 🙌 #SouthwestAutomotive #ServiceWithASmile
Learn More
Thanks for the awesome shoutout! 😊 We're thrilled to hear you loved our team's work—Austin’s magic hands and our crew are always on the job! 🚗✨ Keep cruising with confidence! #SouthwestAutomotive #TeamMagic
Learn More
We're thrilled to hear that our team is showing you the love! 🚗❤️ Austin and the crew aim to keep you on the road and smiling. Thanks for trusting us with your ride! #CustomerCare #SouthwestAutomotive
Learn More
Thanks for being part of the Southwest family for years! 🚗✨ We love keeping your cars happy and running smoothly—it's our favorite hobby! Here’s to many more good experiences ahead! #CarCare #LoyalCustomers
Learn More
Thank you for the love! We appreciate you too! ❤️ Your support keeps our engines running smoothly. 🚗💨 Keep cruising and let us know if we can help with anything else! #SouthwestAutomotive #AppreciationDay
Learn More
We're revved up after reading your feedback! ?? Our team loves sharing their knowledge and ensuring you receive top-notch service with a smile! Thank you for choosing Southwest Automotive—your support fuels our passion! ?️✨ #CustomerLove #CarCare
Learn More
Learn More
Thanks for the kind words! We're thrilled to be your go-to pit stop ?️?. Whether it's an oil change or a full inspection, we're here to keep you cruising smoothly! Remember, we're just a drive away if you need us! #AutoCare #SouthwestAutomotive
Learn More
Drips be gone! ?? We're thrilled to hear that we could get your car fixed up quickly and at a fair price! Your trust means the world to us (and your friends, too!). Thanks for spreading the word! ? #SouthwestAutomotive #CarCareHeroes
Learn More
We're blushing! Thanks for being a loyal customer for 20 years! ? It's our detective skills and respect for you that keep us rolling. We look forward to many more miles of service together! ?? #CustomerAppreciation #TrustworthyService
Learn More
Thanks for keeping it simple! ? We strive for "just fine" to be the floor, not the ceiling! Your feedback means a lot to us. We aim to turn "fine" into "fabulous" next time! ?? #SouthwestAutomotive #WeAppreciateYou
Learn More
Thanks for the love! ? At Southwest Automotive, we believe every customer deserves fair service—engine knowledge or not! We're thrilled you enjoy our cozy atmosphere. ?️ We're always here to help! #CustomerCare #HomeAwayFromHome
Learn More
Thanks for the kind words! We're thrilled to be your go-to for all things automotive. ?✨ Friendly faces, speedy service, and thorough work—sounds like a winning combination! We’ll keep those engines purring! #CustomerAppreciation #SouthwestAutomotive
Learn More
We're feeling the love! ❤️ Thank you for trusting us for over 20 years—Austin and the team are thrilled to keep you rolling smoothly! ?? Here’s to many more years of great service and happy cars! #CustomerAppreciation #AutoCare
Learn More
We’re blushing! ?? Thank you for trusting us to take the stress out of auto repairs. Our team loves making sure you drive with peace of mind. Keep cruising, and remember—we've got your back every mile of the way! ?? #CustomerAppreciation #AutoCareExperts
Learn More
Thanks for the awesome review! ? We're thrilled to keep your trusty Honda Element cruising smoothly. No sneaky upsells here, just honest service—because your ride deserves it! ?‍?? #LocalLove #AutoCare
Learn More
Thank you for the kind words! We're thrilled to hear about your positive experience with Austin and the team. Honesty is our best policy—right up there with good coffee! ☕? Can’t wait to see you again! #CustomerFirst #AutoCare ?✨
Learn More
Thanks for the stellar review! ? We're thrilled we could swiftly diagnose that sneaky switch issue on your Equinox! ?? Sometimes, it's just a tiny part holding things back. Here’s to smooth rides ahead! #SouthwestAutomotive #AutoCare
Learn More
Thanks for the love! ? At Southwest Automotive, our motto is "Honesty and courtesy, every tire of the way!" We’re thrilled you’ve experienced our excellent service. We promise to keep your wheels turning smoothly! ?✨ #AutoCare #CustomerAppreciation
Learn More
Thanks for the love! ? Austin’s all ears (and a great mechanic too)! We're thrilled that your car and trust have aged like fine wine since 1983. Here’s to keeping those wheels turning smoothly! ?? #CustomerLoyalty #SouthwestAutomotive
Learn More
Thanks for the glowing review! We're glad we could surprise you with our top-notch service and great prices. Keep on truckin'! ?? #CustomerAppreciation #AutoCare
Learn More
Thank you for the awesome review! We're thrilled to be your go-to in the auto world ? Let's keep the ride smooth! #BestAutoMaintenance #FiveStars
Learn More
? We're thrilled to hear you value our honest and reliable service, Laura! Thanks for choosing Southwest Automotive for your auto maintenance needs. ? #CustomerAppreciation #5StarReview
Learn More
Thank you for the kind words! We're thrilled to hear our team could get you back on the road swiftly. ?️ Your 5-star review means the world to us! #CustomerAppreciation #SouthwestAuto ?
Learn More
Thanks for the 5-star review, Kim! We're thrilled we could solve the issue for you. Safe travels ahead! ?✨ #CustomerSatisfaction #SouthwestAutomotive
Learn More
? We're so grateful for your glowing review! Thanks for trusting us with your Acura RDX, and we're thrilled we could get you back on the road without breaking the bank. ?? #CustomerAppreciation #AutoExperts
Learn More
Thanks for the kind words! We're glad to keep your car running smoothly ?? It's always a pleasure to serve you. #CustomerSatisfaction #Grateful
Learn More
? Thanks for the awesome review, Stanley! We're thrilled to hear that we could get you back on the road ASAP. We appreciate your support and look forward to serving you again. #CustomerSatisfaction #AutomotiveExcellence
Learn More
Thanks for the 5-star review, we're delighted you enjoyed our friendly service! ?? We appreciate your support! #CustomersFirst #SouthwestAutomotive
Learn More
? Thanks for the 5-star review, Elizabeth! We're delighted to hear about your positive experience at Southwest Automotive. We appreciate your kind words and your loyalty. Your Toyota Matrix is in good hands! ? #CustomerSatisfaction #SouthwestAutomotive
Learn More
Thanks for trusting us with Black Beauty! We're thrilled to have met your expectations. Our team takes pride in providing professional service and top-notch workmanship. Looking forward to keeping your ride in top shape! ?? #HappyCustomer #AutoCare
Learn More
Thanks for the awesome review! ? We're glad to hear Austin made sure you were well taken care of. Keeping you in the loop is just how we roll. ? #CustomerSatisfaction #SouthwestAutomotive
Learn More
? Thank you for the stellar review! We're thrilled to hear that our team provided a top-notch experience. We'll be sure to pass along your kind words to Austin and the crew. Your trust means the world to us! #CustomerAppreciation #FiveStarService ?
Learn More
Thanks for the kind words, Jim! ? We're thrilled to hear you had a great experience with us. Clear communication and timely service are our top priorities! ? #CustomerSatisfaction #Automotive
Learn More
Thanks for the 5 stars, Mark! ? We're thrilled to hear you had a great experience with our team. Keep cruising and see you at the next oil change! ? #CustomerAppreciation #SouthwestAutomotive
Learn More
????? Thank you for trusting us with your Mitsubishi! We're thrilled to keep you on the road. Your loyalty means a lot to us! #SouthwestAutomotive #AutoMaintenance #Austin ?✨
Learn More
Learn More
Learn More
? Thank you for your continued trust and loyalty! We're thrilled to have served you for many years. Your satisfaction is our top priority. ? #CustomerAppreciation #SouthwestAutomotive #Austin
Learn More
? Thank you for the 5-star review! ? We're thrilled that you found our service professional and our cost estimate accurate. ?? We appreciate your support! #CustomerSatisfaction #QualityService #SouthwestAutomotive #Austin
Learn More
Learn More
Thanks for the kind words, Joanna! We're glad you had a great experience with Austin. We strive to provide quality service and trustworthiness. #Austin #SouthwestAutomotive ???
Learn More
Thanks for the great review, Bob! ? We're glad you had a great experience with us. #Austin #SouthwestAutomotive ? ?
Learn More
Thank you for the kind words, Frank! ? We are so glad you had a great experience with us. ? #SouthwestAutomotive #Austin #HonestService #CustomerSatisfaction
Learn More
Thanks for the great review, Todd! ? We're so glad you had a great experience with us! #SouthwestAutomotive #Austin #HappyCustomer ?
Learn More
Thanks for the kind words, Gary! We take pride in doing the job right and providing excellent customer service. #SouthwestAutomotive #Austin #CustomerService ??⭐️
Learn More
Thanks for the kind words, John! ? We're so glad you've been trusting us with your vehicles for years. We strive to provide great service and fast turnaround times. #SouthwestAutomotive #Austin #Trustworthy #GreatService
Learn More
Thank you for your kind words, Aaron! We're so glad you had a great experience with us! ? #SouthwestAutomotive #Austin #Honest #Reliable
Learn More
Thanks for the kind words, Jonathon! ? We're so glad you're happy with our service. #SouthwestAutomotive #Austin
Learn More
?? #GoodJob #Austin
Learn More
Thanks for the kind words, M.J.! ? We're proud to provide professional and courteous service to all our customers. ? #SouthwestAutomotive #Austin
Learn More
Thanks for the great review, Jim! We're thrilled to hear you're pleased with our work and communication. ? #SouthwestAutomotive #Austin
Learn More
Thanks for the kind words, Terry! We're glad to see that the same excellent service is continuing ? We appreciate your loyalty and are thankful for your trust in us. #SouthwestAutomotive #Austin #HappyCustomers
Learn More
Thanks for the kind words, Tom! ? We're so glad you had a great experience with us. We strive to be honest and provide the best service for our customers. #SouthwestAutomotive #Austin #Honest #Friendly
Learn More
Thanks for the great review, Tim! ? We're glad we could get your vehicle back to you quickly. #SouthwestAutomotive #Austin
Learn More
Thanks for the great review, Laura! ? We're so glad you're happy with the work we did on your car. We strive to provide excellent service and it's great to hear that we met your expectations. #SouthwestAutomotive #Austin #AutoRepair #HappyCustomer
Learn More
Thanks for the great review, Eric! ? We're proud to be the new owners of Southwest Automotive in Austin. #Austin #SouthwestAutomotive ?
Learn More
Thanks for the kind words, Robert! We're proud to have served you for over 30 years. ?? #SouthwestAutomotive #Austin
Learn More
Thanks for the great review, Jerry! ? We're glad you had a great experience with us. #SouthwestAutomotive #Austin
Learn More
?? #Fixed #Austin #CustomerService
Learn More
Thanks for the great review, Jamie! ? We're proud to provide timely service and honored to keep the price we quoted. ? We wish Rick all the best in retirement! #SouthwestAutomotive #Austin
Learn More
?? Great job @AustinAutoRepair! Kept me in the loop ? & got the job done ? #Austin #AutoRepair
Learn More
Thanks for the kind words, John! ? We're proud to be Austin's go-to for trustworthy and fair auto service. ? #SouthwestAutomotive #Austin
Learn More
?#Austin ? Fast & excellent service! #Austin #Fast #ExcellentService
Learn More
Thank you for your kind words, Tom! We're glad Austin was able to get you back on the road quickly. ? #SouthwestAutomotive #Austin #HappyCustomer
Learn More
??? #ACproblems in #Austin! SW Auto saved the day ?? #ACfixed #AustinTX
Learn More
Thanks for the great review, Patricia! ? We're so glad you had a positive experience at Southwest Automotive. #Austin #HappyCustomer #Cars
Learn More
???? #Austin #Professional #Friendly
Learn More
Thanks for the kind words, Laura! ? We're proud of our team for their troubleshooting skills and communication in the face of challenging conditions. #SouthwestAutomotive #Austin #Heatwave #Teamwork
Learn More
Thanks for the great review, Kurt! ? We're so glad you felt confident with our service and recommendations. #SouthwestAutomotive #Austin
Learn More
Thanks for the kind words, Bob! ? We're glad you had a great experience with us at Southwest Automotive. #Austin #HappyCustomer #AutoRepair
Learn More
?? Rick and his team at the auto shop are great! Always on time and accurate estimates. Highly recommend for all your automotive needs in Austin! #Austin #AutoShop
Learn More
? #SouthwestAutomotive saved the day! Fixed our Kia in only 3 days. Highly recommend! #Austin #KiaRepairs ?
Learn More
Thanks for the kind words, Liz! We're glad you feel right at home with us. ? #SouthwestAutomotive #Austin #Honest #Reliable
Learn More
Thanks for the great review, Robert! We're glad we could get your AC fixed and make sure you're comfortable in your vehicle. #SouthwestAutomotive #Austin #ACFixed ??
Learn More
#ThankYouSam! ? We're glad we could help you out with your air conditioner issue in record time. ? #Austin #SWAuto #FastService #Efficient #Professional
Learn More
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.