business image

Sparky's Subaru Specialist

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(462 Reviews)
90
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
90
Net Promoter Score ®

Business Details

About

Located in Albuquerque New Mexico , Sparky's is an automotive shop specializing in Subaru maintenance and repair.
OUR GOAL IS TO PROVIDE HONEST, AFFORDABLE AND EXPERIENCED SERVICE TO OUR LOCAL COMMUNITY.
Ben Wade is the shop owner and an Albuquerque native. He has an automotive degree and 18 years of experience working on Japanese
Located in Albuquerque New Mexico , Sparky's is an automotive shop specializing in Subaru maintenance and repair.
OUR GOAL IS TO PROVIDE HONEST, AFFORDABLE AND EXPERIENCED SERVICE TO OUR LOCAL COMMUNITY.
Ben Wade is the shop owner and an Albuquerque native. He has an automotive degree and 18 years of experience working on Japanese imports.
...more

Categories
Auto Repair, Auto Maintenance, Fix Auto
Contact
(505) 750-3740

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Mountain Time (Us & Canada)
3216 Los Arboles Ave NE Albuquerque, NM 87107
Sparky's Subaru Specialist's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(462 Reviews)

RR
gravatar
RR R.
Albuquerque, NM
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2024
10
Repaired minor emergency immediately, before became major emergency
Sparky's certainly sparked a flame of joy in my heart and set my Subaru hatchback's engine purring with delight. Finally, found a Subaru maintenance and repair specialist willing and able to provide excellent service. After less than "fun" experiences with both local Subaru dealers, as well as a cleverly named independent Subaru related shop, Sparky’s is the car club (so to speak) for us!

NL
gravatar
Nancy L.
Albuquerque, NM
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2024
10
Fantastic Service from some really nice people
I had the best experience using Sparky's for my 2002 Subaru. They did an excellent job servicing my car and at a reasonable price. Everyone I dealt with were helpful and caring. A+++

BT
gravatar
Ben T.
Belen, NM
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/18/2022
0
Very bad service . they lie and treated me like I was stupid. Overcharged .
I took my car in for a ignition problem. (Which was just a loose clip under the dash) they charged me over $500 including a$60 diagnostic charge that was supposed to be deducted if they work on the vehicle . They told me that it was a main fuse and said they bent it and stuck it back in when I looked at it there was nothing touched the fuse box was the same no new fuses. They lied to me they also lied and tried to tell me it had blown head gaskets which it does not and that it did not have a thermostat which I had just put in prior to taking the vehicle in. When I question them in the office they said they only liked working on new cars not older cars. I asked if they could refer anybody to help me with any other work on the car they told me no go find it on your own.
They were very rude I feel like they stole my money and lied to me about my car and now the car runs worse than before I took it in. Numerous things are not working on the car now after it was in this shop.
I would never recommend this shop ! !
They are rude , they lie and they steal.

BT
gravatar
Ben T.
Belen, NM
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/18/2022
0
Very bad service . they lie and treated me like I was stupid.
I took my car in for a ignition problem. (Which was just a loose clip under the dash) they charged me over $500 including a$60 diagnostic charge that was supposed to be deducted if they work on the vehicle . They told me that it was a main fuse and said they bent it and stuck it back in when I looked at it there was nothing touched the fuse box was the same no new fuses. They lied to me they also lied and tried to tell me it had blown head gaskets which it does not and that it did not have a thermostat which I had just put in prior to taking the vehicle in. When I question them in the office they said they only liked working on new cars not older cars. I asked if they could refer anybody to help me with any other work on the car they told me no go find it on your own.
They were very rude I feel like they stole my money and lied to me about my car and now the car runs worse than before I took it in. Numerous things are not working on the car now after it was in this shop.
I would never recommend this shop ! !
They are rude , they lie and they steal.

ZC
gravatar
Zac C.
Edgewood, NM
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/13/2022
0
Poor quality work, terrible customer service
Took my car in due to misfire. First time Sparkys replaced the neutral control switch claiming that was the issue. 2 days later issue was worse than ever. Brought it back and they claimed it was the valve cover gaskets leaking into the spark plugs. Ben wanted over $600 for the spark plugs, wires and coil pack. I declined and just had them do the valve cover gaskets. The next day a spark plug wire came completely out of the tube and the other 3 were loose. When confronted about it I was told the wires were oil soaked and that was common. Somehow a spark plug that they claim was not firing right had enough power to pop the wire out of the safety clip and force it 6" out of the plug tube. Ben called me irate after I left cursing at me telling me "your car is a piece of shit" and to "never come back to his shop again." Terrible customer service since all I wanted them to do was clear the codes and make them aware of their mistake. After Ben's reaction I believe they intentionally did shoddy work because I declined to spend an extra $600 on something I could do myself

KG
gravatar
Kathy G.
Albuquerque, NM
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/03/2022
verified customerVerified Customer
10
Replace transmission
Thank you for your honest feedback I feel that I can trust you guys with my car.

KO
gravatar
Ken O.
Albuquerque, NM
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/30/2022
verified customerVerified Customer
10
My Subaru shop and now my Honda shop for all automotive needs
Sparky's does excellent maintenance and trouble shooting / repairs for my Subaru and Honda.
what they really "sell" to their clients is Trust and Peace of Mind. It is truly a pleasure to deal with the staff and front desk. Monica is a true professional and pleasant with clients. She listens and is able to communicate and make customers feel important to Sparky's.

CT
gravatar
Carrie T.
Albuquerque, NM
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/29/2022
verified customerVerified Customer
10
Reliable and trustworthy!
I had a recent breakdown on I25. I was able to get my truck towed to Sparky’s that evening. My truck was fixed the next day. It’s running great! Thank you Colt and Jeff! You guys rule!

RT
gravatar
Ray T.
Albuquerque, NM
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/29/2022
verified customerVerified Customer
10
Subaru Experts
Started our relationship with our 2019 Forester when we needed a hitch installed. We totaled that car. So another hitch on our 2021 Forester was needed. Now that the factory warranty has expired we are delighted to have Sparky’s team do all our maintenance.

SK
Sarah K.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/28/2022
verified customerVerified Customer
10
Better and better
Better and better. The people at Sparkys have great. They do quality work, charge decent prices, try to accommodate their customers request and make each customer feel right at home. They stand behind their work and guarantee what they do. I won't be going anywhere else to have my 1999 Subaru, Forester worked on.

Verified Customer
Albuquerque, NM
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/20/2022
verified customerVerified Customer
10
The very best!
Sparky’s is the best. Wouldn’t take my two Subies anywhere else

Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/20/2022
verified customerVerified Customer
10
Sparky’s is the best, as always!
We recently moved to the top of a mountain which requires we cross a creek to get home out in West Texas. We had to cross higher than comfortable waters after heavy rains a week ago and brought our 2005 Forester in for an oil change and to be sure our car was not affected by the water crossing. We have been Sparky’s loyal customers for several years through the pandemic and prior to moving to West Texas. We still make the drive because we trust them wholeheartedly, not only with our car but with our safety as well and they have never tried to convince us, as other mechanics have, to get a repair that isn’t absolutely necessary. I’ve never encountered another shop with such stellar mechanical knowledge, integrity and customer service. Thank you Ben and the Sparky’s team for all of your care as always!!

RN
gravatar
Rosemary N.
Albuquerque, NM
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/19/2022
verified customerVerified Customer
10
All work was completed as requested.
I received written estimates for additional work that my car needed. The charges were explained to me as well as the recommended timeframe for completing the services.

Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/16/2022
verified customerVerified Customer
10
Very accommodating in scheduling. The front desk people are friendly and helpful.
I was looking for an alternative to dealership service for my Subaru. I came across Sparky’s website which is easy to navigate and promptly called. The woman who answered the phone was incredibly helpful and got me scheduled for my 30k service. Upon completion I was charged several hundred dollars less for the same service offered by the dealership. As long as Sparky’s is around, they have me for a customer!

SK
gravatar
Sarah K.
Sandia Park, NM
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/15/2022
10
I would give them 10 stars.
Sparky's is the only place to take your Subaru! They are honest, helpful, go above and beyond to keep their customers happy. Their prices are good, their work is excellent and best of all their work ethic is extraordinary! Good people are hard to find but I found them at Sparky's. My 1999 Forrester is like a new car because of Sparky's. Don't waste your time or money going anywhere else.

Displaying Review 1 - 15 of 462 in total
Businesses Near You
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,291 Reviews)
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(948 Reviews)
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(511 Reviews)
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(215 Reviews)
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(471 Reviews)
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.