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Ken Garff Hyundai Cheyenne

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(46 Reviews)
69
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
69
Net Promoter Score ®

Business Details

Categories
Contact
(307) 638-3335
No Business Hours Provided

Business Hours

* Mountain Time (Us & Canada)
2121 Westland Road Cheyenne, WY 82001

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
Original Review
Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5
20
Total ReScores
4.6
ReScore Average
66
Net Promoter Score ®

Business Details

About

Ken Garff Hyundai is located in Cheyenne, WY. We serve customers from Cheyenne, Laramie, Torrington, and Scottsbluff, NE. Call us today to schedule an appointment with our top-notch Service Department. We can't wait to see you! Ken Garff Hyundai is located in Cheyenne, WY. We serve customers from Cheyenne, Laramie, Torrington, and Scottsbluff, NE. Call us today to schedule an appointment with our top-notch Service Department. We can't wait to see you!

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(307) 638-3335

Business Hours

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
closed
Sun
closed
* Mountain Time (Us & Canada)
2121 Westland Road Cheyenne, WY 82001

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
0
Net Promoter Score ®

Business Details

Categories
Contact
(307) 638-3335
No Business Hours Provided

Business Hours

* No Time Zone Provided
2121 Westland Road Cheyenne, WY 82001
Sales Department 's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(46 Reviews)

JM
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JONMICHAEL M.
Torrington, WY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/21/2024
verified customerVerified Customer
10
Category: Sales
Wonderful
Best car buying experience I've ever had. Alex was amazing he answered all our questions and took his time to make sure we were satisfied. We came in just looking and a month later when we can back to buy he remembered us and what we wanted. We looked at other dealerships and other cars and came back because Alex was amazing.

PV
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PAMELA V.
Severance, CO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/20/2024
verified customerVerified Customer
10
Category: Sales
.New Car Hyundai Santa Cruz
My experience at Ken Garff Hyundai was great. Kevin the GM was very helpful and made our purchase easy. He gave a quote over the phone and kept his word. Everyone was very accommodating. I am a first time Hyundai buyer, I will definitely purchase from Ken Garff Hyundai again and refer others.
Employees worked with

GR
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GARY R.
Spearfish, SD
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/21/2024
verified customerVerified Customer
5
Category: Sales
Great sales person, the end
Regarding the punching of new Hyundai Palisade
Love-hate relationship of buying a new Hyundai Palisade from Ken Garff Hyundai, Cheyenne, Wyoming. I dearly love the salesperson Denett and was more than happy with her knowledge and presentation. I would be more than happy to buy another car from her in the future. After putting several miles on the new Palisade, we dearly love it. I think my problem is with others. Aside from the problems with Joe, the finance person, I noticed the headliner had several greasy hand prints on it. Denett had it looked at and they fluffed the nap but left the dirty prints. It looks better, but the dirty prints are still there. I was happy with the final quote for $55,954.96. Then off to finance, to start with, I tried to tell Bob I was not interested in any of his additional coverage as I take great care of my vehicles. I very seldom own a vehicle past the original warranty. Probably no more Ken Garff. He persisted in wasting 2 hours of my time and has to be the rudest finance person I have ever dealt with.
Thanks
Gary & Ardy Richards

KW
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KARON W.
Saratoga, WY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/11/2024
verified customerVerified Customer
10
Category: Sales
New car experience
Dealing with the same sales staff over the years, makes getting a new vehicle exciting and enjoyable

AC
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ANNA C.
Laramie, WY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/05/2024
verified customerVerified Customer
10
Category: Sales
Great experience
Buying a new car is stressful, but this process was the best I’ve had so far. I didn’t feel pressured, they let me test drive cars just to make sure it was what I didn’t want or need, they let me look at all the cars like the one I wanted and didn’t try to push the most expensive option, they didn’t seem bothered that my kids were running around, and they gave me a good deal for my trade-in vehicle. I was appreciative that they worked with me on some paperwork that I forgot to bring, and accepted a picture of what we needed, with a promise for me to get the original to them as soon as possible, which saved me from having to drive home and back to the dealership. They were knowledgeable and kind throughout the process!
Employees worked with

DN
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DANIEL N.
Cheyenne, WY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/23/2024
verified customerVerified Customer
10
Category: Sales
Like family
We have long hesitated to buy new cars for many of the commonly criticized reasons, but Kooper H put us at ease, found us the car we wanted and made us feel like family the whole way.
Employees worked with

RB
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RANDAL B.
Cheyenne, WY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2024
verified customerVerified Customer
10
Category: Sales
Treated like family
Every step of our buying experience was handled by courteous, knowledgeable, and friendly staff. We were comfortable with everything from showroom to personnel.
Employees worked with

TG
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Tonia G.
Green River, WY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/18/2024
9
Category: Sales
Oil change at the quick serve
The employees at the quick serve, were very friendly and quick on a Saturday. They were understanding that I had dogs in the car, including a large great Dane as we live 300 miles away from this dealer. It was very frustrating that I couldn’t use my Hyundai service plan as it was a weekend and the main Hyundai dealer was closed so I only received an oil change because it was foolish to have to pay for it for that reason alone.

DW
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DAVID W.
Longmont, CO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/18/2023
verified customerVerified Customer
10
Category: Sales
Fantastic Service!
I very impressed with the helpfulness and kindness of the staff at Ken Garff Cheyenne. I purchased a Hyundai Elantra Hybrid for a very reasonable price and have been perfectly happy with the car. The process of buying the car was easy and painless. The customer service was excellent from the salesperson to the general manager. They were patient and worked through all the questions I had to ensure the best experience possible. The staff actually stayed late to finalize the purchase and explain all the features of the car to make sure I was all setup before I drove off. I highly recommend Ken Garff Cheyenne and would be more than happy to do business with them again.

EN
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EDWARD N.
Livermore, CO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/18/2023
verified customerVerified Customer
10
Category: Sales
Great Dealership - Great Deals
I bought a Hyundai Santa Fe Hybrid Garff Cheyenne. I was blown away at their professionalism. Our young salesman knew his business and worked hard to get me a great deal. I recommend Garff to anyone who wants a great dealership and a great deal.
Employees worked with

CM
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CHRISTOPHER M.
Cheyenne, WY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/07/2023
verified customerVerified Customer
10
Category: Sales
Great Service and Sales
I went in knowing what I wanted. It was absolutely the easiest purchase I’ve made with a vehicle. Customer service was excellent and couldn’t be happier with my vehicle. Thank you!
Employees worked with

Verified Customer
Cheyenne, WY
2023 VENUE
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/05/2023
verified customerVerified Customer
10
Category: Sales
Best purchase experience at a car dealership
The staff are awesome and they make buying a car so easy. I have never enjoyed going to car dealership, but I will recommend this dealership to everyone I know.
Employees worked with

Verified Customer
Cheyenne, WY
2023 SANTA FE HEV
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/02/2023
verified customerVerified Customer
8
Category: Sales
New car purchase
Easy to work with.

Verified Customer
Lagrange, WY
2023 SONATA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/23/2023
verified customerVerified Customer
10
Category: Sales
Superb all around
Two new cars in two weeks in one family. That says it all!!

Verified Customer
Cheyenne, WY
2023 TUCSON
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2023
verified customerVerified Customer
10
Category: Sales
Purchased a new vehicle
I worked with Denett over the past two vehicle leases. She is the main reason I do business with Hyundai. She listens to my needs, comes up with multiple solutions, then provides all the data for each option, so I can make a fact based decision. After my first lease she called right after the sale to make sure I was happy and asked if I had any questions. She called on my birthday to wish me a happy birthday. she called right after the sale to make sure I was happy and asked if I had any questions. She called on my birthday to wish me a happy birthday. She walked me through the buy out option at the end of my first lease and I entered into a second lease. Again, she called right after the sale to make sure I was happy and asked if I had any questions. She called on my birthday to wish me a happy birthday. For this purchase, which after speaking with her and reviewing all the data, I decided a purchase was better this time. She called right after the sale to check that everything was great. I am sure I am getting a call on my birthday again this year. She will check in on me until my next purchase window opens. It is this type of sustained superior customer service that makes me a lifetime customer of Denett's. She is amazing and I have made several referrals directly to her over the years. I know if they bought or leased a vehicle from her they received the same level of superior customer service that I always have. This was a great purchasing experience and Denett is the reason for that!!!

Displaying Review 1 - 15 of 46 in total
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