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Spradley Hyundai

Average Score
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(512 Reviews)
48
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
Original Review
Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5
30
Total ReScores
4.6
ReScore Average
48
Net Promoter Score ®

Business Details

About

Spradley Hyundai, Inc. is located in Pueblo, CO. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Spradley Hyundai, Inc.’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today. Spradley Hyundai, Inc. is located in Pueblo, CO. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Spradley Hyundai, Inc.’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(719) 544-8162

Business Hours

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
7:30 AM - 2:00 PM
Sun
closed
* Mountain Time (Us & Canada)
2160 Highway 50 West Pueblo, CO 81008
Service Department's Reviews
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(512 Reviews)

JS
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Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Excellent, quick turnaround and pleasant
Title says it all, service was amazing. In and out very quickly for a busy area of COL

JM
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Jandesui M.
Memphis, TN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Topnotch service
Quality of service is exceptional. It was highly efficient and hassle free

RT
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Rita T.
Pueblo, CO
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/26/2022
0
Category: Service
Dishonest Dealership
My husband and I have never purchased a vehicle from this dealership, and after our experience, we will never deal with them in the future. We were interested in a new Hybrid car that was advertised on-line. My husband went in first, and after spending considerable time with them, they gave what we thought was a final price with a trade-in of two of our older model Mercedes SUV vehicles. The trade-in value was a little lower than what we had been offered in Colorado Springs for them but we wanted to do a purchase here in Pueblo since we are from Pueblo. Prior to us going in the next day, they ran our credit and had us email several personal documents. I then received an email and was told that they were printing everything up. My husband called them twice to make sure they had everything so it would not take that long once we got there. When we got there, they proceeded to low-ball the trade-in values and increased the price they had given my husband the day before by $7,000. We immediately started questioning why they would deceive us into thinking the deal was final, especially after they had ran our credit and had us email several personal documents. They then tried to haggle the price down by a few hundred dollars to appease us. We told them we wanted nothing more to do with this dealership and were very disappointed in how misleading and dishonest they presented this entire process. What we resented the most was how they got all of our personal information and ran our credit! Beware everyone of this dealership!

CP
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Cheryl P.
Pueblo, CO
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/26/2022
Service Type: Maintenance
verified customerVerified Customer
7
Category: Service
Scheduled Maintenance
After the stories I've heard about how horrible Spradley sales department is, I was leary about using their service department. I was pleasantly surprised with the ease of scheduling my maintenance, the politeness and care from the employees, and that they checked more than just the maintenance required to ensure my safety while driving my Hyundai Tuscan. I love Hyundai vehicles and will continue using Hyundai for all my maintenance needs!

JF
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John F.
Canon City, CO
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/17/2022
0
Category: Service
Shady business practices
The sales person took my wife's car back to the dealership to test the battery because it was dead less than 48 hours off the lot. Brought her a loaner that she can not legally drive because it has no tags of any kind. And refuses to bring her car back when he had it for 5 hours after testing the battery before the dealership closed. I recommend going anywhere else! Will never use Spradley again.

DH
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Delia H.
Ramah, CO
2022 Hyundai Tucson Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Spradley is worth the trip!
From the moment I drove up and was greeted by Jessie, I knew I was in good hands! I’ve been to other dealerships and I just wanted to be treated with respect. Jessie was courteous and she took the time to understand my needs. My purchase and trade in was smooth and easy. The parts department is very helpful and sweet and their service department is perfect. I’ll be traveling an hour and a half with no problem to receive their impeccable service.

Verified Customer
Pueblo, CO
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/02/2022
Service Type: Repair
verified customerVerified Customer
4
Category: Service
fixed recall
my motor in my vehicle went out and hyundai kept my car for 5 weeks. i was left with no car. they did not have a rental for me. they wanted me to get a rental car from a rental co. and rental co require $100/day which who can afford that, and then wait for a reimbursement. when they called me back they said oh theyre working on it on monday and will have it ready same day..... ok but youve had my car for 5 weeks but only took 1 day

Verified Customer
Pueblo, CO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great service
Scheduled my vehicle service and got me in fast, great customer service.

TS
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Ted S.
La Junta, CO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/20/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Fixed recall
Service department scheduled my service and got me out quickly. Good team.

GL
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Gary L.
Canon City, CO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Tire pressure sensor
Very good customer service experience

JA
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Jerica A.
Pueblo, CO
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/15/2021
verified customerVerified Customer
10
Category: Service
Resolution
I had recently made a review in regards to my recent service I had received on my car during an oil change and requesting a tire rotation from a couple weeks ago. I was annoyed and frustrated due to the mix and lack of communication from employees and no one knowing if a tire rotation was completed or not. But, today I received a call from the manager from the location and she apologized for any of the issues or confusions that may have happened because there are new employees along with other miscommunications between employees. Its a completely understandable situation and I am happy with the manager even reaching out to me with my issue and wanting to resolve the issue that I had. This has changed my previous rating and review on the service I have received.

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/14/2021
Service Type: Maintenance
6
Category: Service
Incomplete work
I went in for a standard oil change and also requested to have my tires rotated. When my car was ready and I went to pick up my tires were not rotated and I was able to tell due to the tire pressure being the exact same on each tire as it was when I left my car. When I went to pick up my car the person checking me out was not even sure if they did the tire rotation because notning was on the paperwork but she saw my request to have it done.
GREGORY B B. from Spradley Hyundai responded on 12/15/2021 07:08 AM

Jerica,  I appolgize for recent service you had with us.  Someone will be contacting you to discuss this matter.  We want to make it right.  Thank You for your business!  


Greg Baxter
Spradley Hyundai Service Department 


MF
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Mathew F.
Aurora, CO
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/12/2021
Service Type: Repair
verified customerVerified Customer
7
Category: Service
Engine Repair
Replaced engine due failure, replaced at not charge due warranty.

BM
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Billie M.
Pueblo, CO
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/13/2021
verified customerVerified Customer
10
Category: Service
This was a great surprise and experience!
I had a question about the billing. They were excellent in their response. A very nice person called and explained that they investigated, found the problem and resolved it in a very god manner that was very acceptable to me. This is something I appreciate very much. In an addition to satisfying the problem they gave me a discount on my next service of which I appreciate.

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/11/2021
Service Type: Repair
7
Category: Service
fair
Quoted $89.95 but charged $234 for front end alignment.
GREGORY B B. from Spradley Hyundai responded on 12/13/2021 03:16 PM

Billie,  I appolgize for the recent experience you  had with us.  Someone will be calling you to discuss this matter. We value  your business with us. 

Sincerely,

Greg Baxter


SH
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Samuel H.
Pueblo, CO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/19/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Maintenance
Brought car in for a oil change

SM
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Samuel M.
Trinidad, CO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/16/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Recall
I got a recall, scheduled an appointment, they completed the recall record time
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