business image

Steele Hyundai Kyle

Average Score
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(38 Reviews)
53
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
Original Review
Overall Rating 3.3/5Overall Rating 3.3/5Overall Rating 3.3/5Overall Rating 3.3/5Overall Rating 3.3/5
10
Total ReScores
4.9
ReScore Average
53
Net Promoter Score ®

Business Details

About

Steele Hyundai Kyle is your Austin area Hyundai service and parts specialist. Our knowledgeable service staff is Hyundai certified and ready to help with all of your service needs. Steele Hyundai Kyle is your Austin area Hyundai service and parts specialist. Our knowledgeable service staff is Hyundai certified and ready to help with all of your service needs.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(512) 262-2020
No Business Hours Provided

Business Hours

* No Time Zone Provided
24795 Ih 35 Kyle, TX 78640
Service Department's Reviews
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(38 Reviews)

DC
gravatar
Dane C.
Halifax, NS
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/29/2022
0
Category: Service
Service?
Service dept won't answer the phone....then you go in and wait....and wait.....

JH
gravatar
Jose H.
Pearland, TX
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/18/2022
0
Category: Service
Poor service
Do not buy here !!!!
First off they make you finance with them and must buy a extended warranty
Now I cannot get my license plates
BAD SERVICE reporting to Hyundai manufactory

Verified Customer
Buda, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/06/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great customer service!
I have always had a very pleasant experience bringing in my Hyundai to the service department and because of that I will continue to come back.

ND
gravatar
Nicholas D.
Kyle, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2022
Service Type: Maintenance
verified customerVerified Customer
8
Category: Service
Acceptable but with request.
The service was good and I only had routine service so I didn;t mind waiting, but I live alone and only have one vehicle so for work that would take longer I would appreciate pick-up service or a loaner.

Verified Customer
Spring Branch, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Help!
My car broke down on 290, had to be towed to Kyle, took a week to get fixed because the part had to be ordered. Kyle is not my normal dealer. Very surprised I had to have the fuel injector replaced with only 13,000 miles on the car. Nice folks though, did the best they could all things considered,

Verified Customer
Dripping Springs, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great Service
Still same great service even though under new ownership/management.

CG
gravatar
Charles G.
Kyle, TX
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/02/2022
Service Type: Maintenance
verified customerVerified Customer
0
Category: Service
Still waiting for my vehicle to be repaired
As soon as I can, I'm trading this car in for a Subaru. I never had trouble like this in the 35+ years I drove one. I am disappointed that I thought I'd try a Hyundai.

MJ
gravatar
Maria J.
Kyle, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Car Maintenance appt
Car overdue for maintenance service. Appt within days; received same day service. Personnel friendly & accommodating. New name but you still remain my go to dealership.

LC
gravatar
Lynn C.
Austin, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great service
Audrey did a wonderful job as a service representative. She kept me up-to-date all during the process of my 60,000 mile maintenance service.

Verified Customer
Austin, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
First service
They did a fast yet exceptional job.

LD
gravatar
Lynn D.
Corpus Christi, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
good work
Brandon is excellent employee, very professional and friendly. Service completed in timely manner, There is no time wasting with this dealership, you drop your vehicle, they do the work and your done. it that easy.
Connie D. from Steele Hyundai Kyle responded on 03/30/2022 08:35 AM

Thank you for taking the time to fill out our survey. Every survey helps us achieve 5 star service!


Verified Customer
Kyle, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Scheduled Service
Audrey Hoke did an excellent job as my service advisor. The scheduled oil change and tire rotation were completed on time and the service was excellent. She answered a few of my questions and I was pleased with my experience in the service department.
Connie D. from Steele Hyundai Kyle responded on 03/30/2022 08:35 AM

Thank you for taking the time to fill out our survey. Every survey helps us achieve 5 star service!


Verified Customer
Austin, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
I was there to purchase a car.
Mike did a great job attending to all of our needs. Not sure how I was sent a questionaire on the service department.
Connie D. from Steele Hyundai Kyle responded on 03/28/2022 02:55 PM

Thank you for taking the time to fill out our survey! 


AW
gravatar
Aisha W.
Wimberley, TX
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/25/2022
0
Category: Service
Bad Veloster
I bought a 2016 Used Hyundai Veloster from Rodger Beasley Hyundai in July of 2021. It is now March of 2022 and 15,000 miles later it has an engine that won't go over 50 MPH. The oil was changed regularly. Technicians from Hyundai say the pistons are scored so they aren't getting any help from the manufactureI find out from two separate technicians that aren't with Hyundai that it is the rod bearing, but Hyundai insists that it is not and therefore will not cover the engine under the recall. They offered to replace the vehicle with a new one and wanted to charge me 700.00 a month so they could take the Veloster off my hands -- so kind. I am not happy with my experience at Steele Hyundai and am currently having to pay more than the car is worth to get a newish engine put in. Thanks Steele Hyundai!
Connie D. from Steele Hyundai Kyle responded on 03/29/2022 06:03 AM

Thank you for taking the time to leave a review. A representative will be contacting you.


GC
gravatar
Gaetan C.
Wimberley, TX
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/23/2022
Service Type: Repair
verified customerVerified Customer
6
Category: Service
New management!
With a new management and new name, it feels a bit of a rough road.
I am looking forward to much better grasp of the customer’s need and respect of time.
Connie D. from Steele Hyundai Kyle responded on 03/28/2022 02:05 PM

Thank you for taking the time to fill out our survey. A representative will be contacting you!


Displaying Review 1 - 15 of 38 in total
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.