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Stew Hansen Hyundai

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(3,717 Reviews)
61
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Score Details

5 stars
77%
4 stars
11%
3 stars
4%
2 stars
2%
1 star
2%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
Original Review
Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5
334
Total ReScores™
4.9
ReScore™ Average
61
Net Promoter Score ®

Business Details

About

Stew Hansen Hyundai in Des Moines feature world-class service to help keep you on the road. Our Iowa Hyundai customers that need an oil change, warranty service find our service center convenient and dependable. Stew Hansen Hyundai in Des Moines feature world-class service to help keep you on the road. Our Iowa Hyundai customers that need an oil change, warranty service find our service center convenient and dependable.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(515) 253-3039
Open
Business Hours

Business Hours

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
7:00 AM - 2:00 PM
Sun
closed
* Central Time (Us & Canada)
3614 82nd street 3614 82nd street urbandale, IA 50322
Get Directions
Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(3,717 Reviews)
Write a Review
Recent Reviews
LR
gravatar
Levi R.
Des Moines, IA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/23/2022
10
Category: Service
Good experience
Cole Nordman was my advisor. He got me in right away, very friendly and knowledgeable young man. Would definitely recommend him to anyone looking for a good service advisor!
LR
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Levi R.
Des Moines, IA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/23/2022
10
Category: Service
Good experience
Cole Nordman was my advisor. He got me in right away, very friendly and knowledgeable young man. Would definitely recommend him to anyone looking for a good service advisor!
LC
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Lynne C.
Casey, IA
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/02/2022
5
Category: Service
Oil change
After waiting A MONTH to get in for a oil change for the Advantage Package. I had to wait a total of 2 1/2 hours for that oil change. This is unacceptable if my time is valuable. The oil was changed and tires rotated but the car wash and other services were not done. After viewing other reviews, I wonder if this might be the norm. I will keep my fingers crossed that subsequent visits will be more positive.
CV
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Chad V.
Des Moines, IA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/29/2022
10
Category: Service
Taking Care of the Customer
Manny and the whole staff were top notch. Zero Pressure, No Fast Talking, If you are reading this and have had a negative experience in the past. PLEASE give Stew Hansen Hyundai another chance. They will Earn Your Business and more importantly your Trust. Love my new to me Cherokee Trail-Hawk
LS
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L S.
Ankeny, IA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/31/2022
0
Category: Service
Woman buying a car
I walked in ready to buy a SUV or at least be put on the list for the next shipment.
Well... I walked in and the greeter asked not 1 but 2 young men if they could help me. Not once, twice but the 3rd time told 1 of them he WAS GOING TO HELP ME. After that it got even worse. I worked with another dealer and my experience is 100% better.
SV
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Srivastava V.
West Des Moines, IA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/20/2022
0
Category: Service
**CRAP SERVICE *** MESSUP** CREATE NEW ISSUES*****
CRAP SERVICE
ISSUES with MAINTAINENCE AGAIN ** 10/13/2022** PAINT removed on Bonnet.

Yesterday i had to drop my vehicle to fix the previous maintenance issues caused a couple of weeks ago, where my Vehicle Power Steering was messed up, and Suspension was also messed up.
Power Steering had a lot of play , and suspension has become so stiff..
Yesterday on 10/13/22 i had to drop my vehicle at your dealership to fix those issues.
Service Advisor JORDAN INGRAM , COLE NORDMAN , and your technician did not find any issues with them at all.
So I had to pick up my vehicle and drive off. After a while I noticed Brand New issue.
Paint on my Bonnet was scrapped off , Damaged Intentionally.
Please find the attached image.

This is absolutely unacceptable, disgusting behaviour, malicious behaviour and Fraudulent in nature.
Totally ****CRAP CARE ***.

Dont Trust their service , As New issues pop up after the service.
I am trying to reaching dealership about the new issues i am seeing after the service , no luck with that.
SV
gravatar
Srivastava V.
West Des Moines, IA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/20/2022
0
Category: Service
**CRAP SERVICE *** MESSUP** CREATE NEW ISSUES*****
CRAP SERVICE
ISSUES with MAINTAINENCE AGAIN ** 10/13/2022** PAINT removed on Bonnet.

Yesterday i had to drop my vehicle to fix the previous maintenance issues caused a couple of weeks ago, where my Vehicle Power Steering was messed up, and Suspension was also messed up.
Power Steering had a lot of play , and suspension has become so stiff..
Yesterday on 10/13/22 i had to drop my vehicle at your dealership to fix those issues.
Service Advisor JORDAN INGRAM , COLE NORDMAN , and your technician did not find any issues with them at all.
So I had to pick up my vehicle and drive off. After a while I noticed Brand New issue.
Paint on my Bonnet was scrapped off , Damaged Intentionally.
Please find the attached image.

This is absolutely unacceptable, disgusting behaviour, malicious behaviour and Fraudulent in nature.
Totally ****CRAP CARE ***.

Dont Trust their service , As New issues pop up after the service.
I am trying to reaching dealership about the new issues i am seeing after the service , no luck with that.
SV
gravatar
Srivastava V.
West Des Moines, IA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/20/2022
0
Category: Service
**CRAP SERVICE *** MESSUP** CREATE NEW ISSUES*****
CRAP SERVICE
ISSUES with MAINTAINENCE AGAIN ** 10/13/2022** PAINT removed on Bonnet.

Yesterday i had to drop my vehicle to fix the previous maintenance issues caused a couple of weeks ago, where my Vehicle Power Steering was messed up, and Suspension was also messed up.
Power Steering had a lot of play , and suspension has become so stiff..
Yesterday on 10/13/22 i had to drop my vehicle at your dealership to fix those issues.
Service Advisor JORDAN INGRAM , COLE NORDMAN , and your technician did not find any issues with them at all.
So I had to pick up my vehicle and drive off. After a while I noticed Brand New issue.
Paint on my Bonnet was scrapped off , Damaged Intentionally.
Please find the attached image.

This is absolutely unacceptable, disgusting behaviour, malicious behaviour and Fraudulent in nature.
Totally ****CRAP CARE ***.

Dont Trust their service , As New issues pop up after the service.
I am trying to reaching dealership about the new issues i am seeing after the service , no luck with that.

I am not able to attach the photos of MY DAMAGED CAR here
Verified Customer
Grinnell, IA
2011 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/07/2022
Service Type: Repair
verified customerVerified Customer
9
Category: Service
Very happy.
Very pleased with the overall service.
CHIP P. from Stew Hansen Hyundai responded on 04/07/2022 07:34 AM

Sorry we didnt live up to your expectations. One of our staff members will be reaching out to you to take corrective measures. Thank you for your business.

TW
gravatar
Tom W.
Urbandale, IA
2017 Hyundai Tucson
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
04/03/2022
Service Type: Repair
verified customerVerified Customer
3
Category: Service
Poor
I’ve already explained the length of time to complete repairs, the fact that the car had additional problems that should have been easily discovered if they had completed a test drive of my car and then the condition of the car when it was returned to me.
CHIP P. from Stew Hansen Hyundai responded on 04/04/2022 06:02 AM

Sorry we didnt live up to your expectations. One of our staff members will be reaching out to you to take corrective measures. Thank you for your business.

TF
gravatar
Tim F.
West Des Moines, IA
2020 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Smooth and efficient
Thankfully my car battery was still under warranty, so everything was covered, including the tow. All the personnel, including the person who received my call, were pleasant and efficient. I even stopped back into the dealership to say hello to the man who sold us the car. Friendly people are a comfort when you’re having a bit of a crisis.
CHIP P. from Stew Hansen Hyundai responded on 04/04/2022 06:02 AM

I wanted to reach out and thank you for the feed back and the opportunity to service your vehicle.
Thanks again,
Chip, Stew Hansen Hyundai Service Manager.

CE
gravatar
Caleb E.
Des Moines, IA
2011 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2022
Service Type: Repair
verified customerVerified Customer
9
Category: Service
a
a
CHIP P. from Stew Hansen Hyundai responded on 03/29/2022 05:36 AM

I wanted to reach out and thank you for the feed back and the opportunity to service your vehicle.
Thanks again,
Chip, Stew Hansen Hyundai Service Manager.

AP
gravatar
Anthony P.
Ankeny, IA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Thank you
Thank you
CHIP P. from Stew Hansen Hyundai responded on 03/29/2022 05:36 AM

I wanted to reach out and thank you for the feed back and the opportunity to service your vehicle.
Thanks again,
Chip, Stew Hansen Hyundai Service Manager.

JC
gravatar
John C.
Clive, IA
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Accident repair by USAA.
Lacey is very good and has the customer service at the top of her priority!
CHIP P. from Stew Hansen Hyundai responded on 03/22/2022 05:48 AM

I wanted to reach out and thank you for the feed back and the opportunity to service your vehicle.
Thanks again,
Chip, Stew Hansen Hyundai Service Manager.

 

Verified Customer
West Des Moines, IA
2021 Hyundai Elantra
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/21/2022
Service Type: Maintenance
verified customerVerified Customer
4
Category: Service
Car repair
Overall was poor accommodation and my car came back very dirty, and communication was poor
CHIP P. from Stew Hansen Hyundai responded on 03/24/2022 06:04 AM

Sorry we didnt live up to your expectations. One of our staff members will be reaching out to you to take corrective measures. Thank you for your business.

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