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Straightaway Motors

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(447 Reviews)
85
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Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
85
Net Promoter Score ®

Business Details

About

Straightaway Motors - Serving Domestic and Foreign Vehicles Straightaway Motors - Serving Domestic and Foreign Vehicles

Categories
Auto Maintenance, Car Maintenance, Oil Change
Contact
(406) 585-7112

Business Hours

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
closed
Sat
closed
Sun
closed
* Mountain Time (Us & Canada)
2104 N 7th Ave Bozeman, MT 59715-3666
Straightaway Motors' Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(447 Reviews)

NJ
Nettie J.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2025
verified customerVerified Customer
10
Ibest service, welcoming.
They are a full service. Timely services are completed as promised.
Straightaway M. from Straightaway Motors responded on 04/05/2025 09:32 AM

We appreciate you taking the time to share your experience! It's great to hear that our full-service approach and timely completion of services have hit the mark for you. We're all about keeping our promises and making sure our customers drive off feeling happy. If you ever need anything else, you know where to find us!


TB
TIM B.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2025
verified customerVerified Customer
10
everything went exactly as they said and the Repair was completed on time.
it was my first time to have a repair done at straightaway, everything went smooth. The repair was exactly as they had anticipated. It was completed on time. They were very professional and friendly and courteous. I would definitely consider future repairs to be done by these guys.
Straightaway M. from Straightaway Motors responded on 04/04/2025 09:32 AM

We appreciate you taking the time to share your experience with us! It’s great to hear that your first visit was as smooth as a well-tuned engine. Our team always aims to keep vehicle repairs on track and the service friendly—kind of like the ultimate pit crew, minus the racing suits, of course. We're glad to know you'll consider us for future repairs. We're ready whenever you are, armed with wrenches and smiles!


DL
DAN L.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2025
verified customerVerified Customer
9
Great service
Written estimates, good communication, prompt service, quality work. Also very professional and knowledgeable.
Straightaway M. from Straightaway Motors responded on 03/23/2025 09:32 AM

We appreciate you taking the time to share your experience. It sounds like we hit the nail on the head with our communication and service! We always strive for professionalism, and we’re glad to hear our team was able to deliver quality work. Here's to keeping it prompt and polished—hopefully, we’ve earned a spot on your trusted list for all things auto!


NS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2025
verified customerVerified Customer
10
An Honest Mechanic Shop That Treats You Like Family
It’s not often you walk into a mechanic shop and feel like family, but that’s exactly what happened here. I dropped my Jeep off fully expecting to pay for a repair, but instead of taking my money, they sent me back to Les Schwab to get it covered under warranty—something they easily could’ve charged me for. That kind of integrity is rare. On top of that, they took care of my Uber home so I wasn’t stranded. The whole experience felt like my dad or brothers were looking out for me, making sure I wasn’t taken advantage of. If you’re looking for an honest, no-nonsense shop that actually puts their customers first, this is the place.
Straightaway M. from Straightaway Motors responded on 03/23/2025 09:32 AM

It's fantastic to hear that you felt right at home during your visit! We're all about keeping that family vibe alive, even if we aren't passing the mashed potatoes at Thanksgiving. Integrity is a core value for us, and it’s wonderful to know that our team’s efforts to prioritize your needs stood out. Plus, keeping you safe and sound with an Uber is just part of our plan to ensure you don’t feel stranded—unless it's on a deserted island, but that’s a different story. We appreciate you sharing your experience and look forward to providing you with that same level of care every time you visit!


Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/03/2025
verified customerVerified Customer
2
They just tested some electronics and though it was worth $300
Needed to get electronics checked for a battery drain. They didn't find anything, but that's not the problem. The pricing is too steep which is the same thing you find everywhere but it's super unnecessary.

LB
Lauren B.
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/03/2025
verified customerVerified Customer
1
Poor Communication
I was not given any updates on status of my car until the day it was done- after a month in the shop. I work two jobs and couldn’t return my rental car (that other persons insurance paid for) for one more day. If I had been given sufficient notice or any notice at all I might have avoided a fee I cannot afford.
Straightaway M. from Straightaway Motors responded on 03/03/2025 09:59 AM

We completely understand your frustration with the lack of communication regarding your car's status. Being kept in the dark is never a fun experience, especially when juggling two jobs. We aim to keep our customers informed every step of the way, and it seems we dropped the ball this time. Unfortainly part availiblilty was a problem this repair.  We truly appreciate your feedback, as it helps us improve our services. We hope future visits will bring a more seamless experience


TE
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TOM E.
Bozeman, MT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2025
verified customerVerified Customer
10
Vehicle Inspection for oil leak
Always professional
Straightaway M. from Straightaway Motors responded on 03/03/2025 09:31 AM

We appreciate your kind words! It's great to know that professionalism shines through in our service. After all, we like to think of ourselves as the knights in shining armor of the car world—minus the horses and armor, of course. We look forward to keeping the professionalism rolling for all your future visits!


JL
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JENNA L.
Bozeman, MT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2025
verified customerVerified Customer
10
the best!!!
Straightaway Motors has been my shop for 30 years. They are everything I want in mechanics: knowledgeable, capable, well priced, quick and nice! I drive older foreign cars so there is always something that needs fixings. Today they helped trouble shoot an emission issue on my VW TDI Straightaway Motors is simply the best:)
Straightaway M. from Straightaway Motors responded on 02/28/2025 09:32 AM

It's fantastic to hear that Straightaway Motors has been your automotive home for three decades! It sounds like they have mastered the art of fixing older foreign cars while keeping the experience pleasant and informative. Who knew troubleshooting emissions on a VW TDI could come with such a positive vibe? Here's to many more years of cruising with reliable wheels! Keep those older models running strong, they've got stories to tell.


BN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2025
verified customerVerified Customer
10
Worked on my truck for me
They worked on my truck for me. Took me.1/2 day to get it started and they got it fixed on their next business day
Thank you
Straightaway M. from Straightaway Motors responded on 02/21/2025 09:32 AM

We appreciate your feedback and are glad to hear that we could give your truck a boost when it needed it most. Sounds like we had a little garage race against time there! If there’s anything else we can assist you with in the future, just give us a shout. Happy driving!


Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2025
verified customerVerified Customer
10
Great shop!
Great staff and very knowledgeable! Very responsive and reasonable prices! They helped with an emissions issue. Quick and efficient service! Very pleased!
Straightaway M. from Straightaway Motors responded on 02/15/2025 09:32 AM

We're happy to hear you had such a positive experience with our team! It's great to know that our staff's knowledge and responsiveness made your visit smooth—and that we could tackle that emissions issue for you. Quick and efficient service is our jam! If you ever need assistance again, don't hesitate to reach out. Safe travels ahead!


BC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/06/2025
verified customerVerified Customer
10
Great experience Brad
Great experience
Straightaway M. from Straightaway Motors responded on 02/09/2025 09:32 AM

We're glad to hear you had a great experience! At Straightaway Motors, we aim to keep the fun in finding the right vehicle, because who said car shopping can't be a party? If you ever have questions or need assistance, don't hesitate to reach out. Enjoy the ride!


CH
cameron h.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2025
verified customerVerified Customer
10
Awesome
Awesome guys that know their cars if you have an import bring it here out of three different shops these guys were the only ones who knew how to work on my car any imports I buy ill only be bringing here
Straightaway M. from Straightaway Motors responded on 02/03/2025 04:22 PM

It’s fantastic to hear that our team hit the mark with your import! We do pride ourselves on knowing our way around those foreign beauties, almost like a secret language between car lovers. We appreciate your loyalty, and rest assured, we’ll be ready to give those imports the care they deserve every time you stop by. Happy driving!


Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/19/2025
verified customerVerified Customer
8
Good work, very good customer service, wrong parts shipped initially, very slow shipping of correct of parts
The problem that brought me to Straightaway Motors was fixed very satisfactorily and the customer service was excellent.
The time it took to fix the problem was not good. This was because the wrong replacement part was shipped initially and the correct part took forever to arrive. December 3rd to January 16th is a long time.
The cost to fix the problem ended up being several thousand dollars more than the original estimate of a few hundred. I knew that this was going to happen but nevertheless it was a big surprise when Travis broke the news that this would be the situation if I okayed the work.
Pete Westnedge
Straightaway M. from Straightaway Motors responded on 01/22/2025 09:31 AM

We're glad to hear that we were able to fix your problem satisfactorily and that our customer service team was able to provide you with a positive experience. That's always our aim, even if we don't have the ability to magically install replacement parts faster than a speeding bullet.We absolutely understand your frustration regarding the delays with the parts and the unexpected jump in repair costs. It's never a pleasant surprise when the bill comes around, much like unexpected guests showing up at dinner time. We appreciate your understanding despite the hiccups, and we’re working hard to ensure smoother operations in the future. Your feedback helps us to improve and serve you better!


DO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/16/2025
verified customerVerified Customer
10
Took good care of my 2002 VW Eurovan
Had an ignition cylinder issue with my van. Just came on suddenly. Wouldn’t start, so we acquired our own after market part but it did not solve the issue. Had it towed to Straightaway. Joe was able to locate another part and it was reassembled and once installed it turned on with no problems. Running good again! Couldn’t be happier.
Straightaway M. from Straightaway Motors responded on 01/19/2025 09:32 AM

We're glad to hear that Joe was able to work his magic and get your van back on the road. Ignition cylinder issues can be as pesky as a fly that just won’t leave you alone. It’s great that our team could locate the right part and resolve the issue without a hitch. We aim to keep your wheels turning smoothly! If you encounter any more automotive mysteries in the future, you know where to find us. Happy driving!


SP
Steve P.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/16/2025
verified customerVerified Customer
9
Great communication
Got my vehicle in when they said they would and cost of repairs was transparent. They do a great job of diagnosing problems and then printing a detailed report so the owner can decide how to proceed with service.
Straightaway M. from Straightaway Motors responded on 01/19/2025 09:32 AM

It’s fantastic to hear that you had a smooth experience with us. We’re all about keeping things as clear as a perfectly polished windshield. It sounds like our team hit the nail on the head with the repairs and the diagnostics report. Providing the vehicle owner with choices is part of our service philosophy – much like a buffet, but without the mashed potatoes! We appreciate you taking the time to share your experience with us.


Displaying Review 1 - 15 of 447 in total
Service Coupons and Posts
Thank you for the fantastic review! We're thrilled to hear you had a great time with Matt—he's quite the auto magician! 🎩🚗 If your car had thumbs, it would be giving a thumbs up too! Cheers to smooth rides! #StraightawayMotors #CarCareMagic
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Thanks a ton for trusting us with your ride! 🚗 We promise to keep the honesty flowing and the service shining—just like your car! 🌟 We love having you back at Straightaway Motors. #AutoCare #HonestService
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Thanks for the love! Our smart and experienced mechanics are always ready to steer you right. 🚗💨 We're proud of our Old Bozeman roots and beautiful facility! Swing by anytime—you won't regret it! 🌟 #StraightawayMotors #BozemanPride
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Thanks for the kind words! We're thrilled to hear you had a pleasurable experience with us. ?? Our team loves making auto maintenance feel like a breeze! Remember, we're here whenever your ride needs a little TLC. ? #StraightawayMotors #AutoCare
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We're thrilled to hear you enjoyed our excellent service! ?? We're always here to give your car the TLC it deserves. If your ride ever needs a little pampering again, you know where to find us! #CarCare #StraightawayMotors
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Thank you for the love! ? We aim to provide great service, so we’re thrilled to hear you had a fantastic experience. Remember, we’re always here to keep your ride in tip-top shape! ?? #StraightawayMotors #CustomerLove
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Thanks for the awesome shoutout! ?? We're thrilled you enjoyed our quick service and friendly vibes. We're always here to make your ride smooth. See you again soon! ? #FastAndFriendly #StraightawayMotors
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Hey everyone! ?? We are thrilled to receive such an amazing ⭐️⭐️⭐️⭐️⭐️ review! Thanks for trusting us with your vehicle, and for taking the time to share your experience. Your support means the world to us! #CustomerAppreciation #StraightawayMotors
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? Thank you for the wonderful review! We're glad we could help and appreciate you spreading the word. See you on the straightaway! ? #CustomerAppreciation #StraightawayMotors
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Thanks for the 5-star review! We're thrilled to hear about your experience with Travis and the team. Your kind words make our wheels spin with joy! ?? #CustomerAppreciation #StraightawayMotors
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Thanks for the 5-star review! We're thrilled to hear you had a great experience at Straightaway Motors. ?? We appreciate your support! #CustomerAppreciation #StraightawayMotors
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Thanks for the 5-star review, Steve! ? We're thrilled you loved our prompt service and communication. We'll keep the good deals coming your way! ?? #CustomerAppreciation #StraightawayMotors
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Thanks for the 5-star review, Patricia! ? We're delighted to hear that Travis provided top-notch service. We always strive to diagnose and fix issues swiftly. Your trust means the world to us. #CustomerSatisfaction #AutoExperts
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? Thank you for your unwavering support for the past 25+ years! We appreciate your trust and loyalty. ? #StraightawayMotors #CustomerAppreciation #Grateful
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Thanks for the awesome review, James! ? We're so glad you had a great experience with us. #StraightawayMotors #Bozeman
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Thanks for the kind words, Randy! ? We're so glad you've been with us since the beginning. We're proud to have been able to provide you with great results every time. #StraightawayMotors #Bozeman
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Thanks for the kind words, Mike! ? We're glad your daughter is taken care of and we appreciate your trust in us. #StraightawayMotors #Bozeman
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Thanks for your loyalty, Gary! We appreciate your trust in us for over 30 years. ? #StraightawayMotors #Bozeman
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