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Team Hyundai

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(715 Reviews)
74
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
Original Review
Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5
64
Total ReScores
4.7
ReScore Average
74
Net Promoter Score ®

Business Details

About

Team Hyundai is a proud member of the Del Grande Dealer Group. We are located in Vallejo, CA, and serve drivers from all over the Bay Area. We stand behind Project 100: "Our commitment to provide 100% customer satisfaction to 100% of our customers - 100% of the time!" Call us today to schedule an appointment! Team Hyundai is a proud member of the Del Grande Dealer Group. We are located in Vallejo, CA, and serve drivers from all over the Bay Area. We stand behind Project 100: "Our commitment to provide 100% customer satisfaction to 100% of our customers - 100% of the time!" Call us today to schedule an appointment!

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(707) 643-9000

Business Hours

Mon
7:30 AM - 6:00 PM
Tue
7:30 AM - 6:00 PM
Wed
7:30 AM - 6:00 PM
Thu
7:30 AM - 6:00 PM
Fri
7:30 AM - 6:00 PM
Sat
8:00 AM - 4:30 PM
Sun
closed
* Pacific Time (Us & Canada)
301-B Auto Mall Parkway Vallejo, CA 94591
Service Department's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(715 Reviews)

JF
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john f.
Vallejo, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/30/2024
10
Category: Service
goin too check out a new car
me and my wife were looking for a new car and tommy christiansen who works for the vallejo hyundai helped us shop around for a new car very reasponable responce from tommy realy enjoyed shopping att the vallejo branch realy good employee

Verified Customer
Benicia, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Oil change
Quick service, friendly staff, and nice waiting area.
Erica O. from Team Hyundai responded on 04/11/2022 08:51 AM

Thanks for the feedback, we're pleased to know that everything went quick and to your satisfaction. We hope to see you again. Have a great day! 


RR
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Rita R.
Vallejo, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
yes, silly....but true: WHO YOU GONNA CALL??
TEAM HYUNDAI (Vallejo) treats all customers as if we are their #1 priority & they treat our 4 wheeled family member in the same manner....what more can you want?? Miss Shyanne is the embodiment of courteous, efficient, & positivity!!
Erica O. from Team Hyundai responded on 04/04/2022 11:01 AM

Thanks for the kind words about our staff and your visit. We're happy we could help. Have a great day and we look forward to seeing you again. 


AS
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Amanda S.
Vallejo, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great service experience
Damien answered all my questions and addressed my concerns. I was happy with the total experience.
Erica O. from Team Hyundai responded on 04/04/2022 11:02 AM

Team Hyundai would like to thank you for taking the time to give us your feedback. We're happy that Damien could provide great customer service. 


RK
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Rosemary K.
Benicia, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2022
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
Courteous and punctual customer service
Shyanne is courteous and efficient in customer service every time!
Erica O. from Team Hyundai responded on 03/30/2022 01:21 PM

Thanks for the feedback Rosemary, your comments will be shared with our leadership managers. Have a wonderful day. 


Verified Customer
Suisun City, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Excellent customer service
Shyanne has a positive attitude and wonderful communication skills.
Erica O. from Team Hyundai responded on 03/28/2022 03:39 PM

We appreciate your feedback and 5 star review about your recent service visit. Have a nice day and look forward to seeing you again!


SM
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Summer M.
Vallejo, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2022
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
Great Customer Service
Great customer service
Erica O. from Team Hyundai responded on 03/24/2022 08:14 AM

We appreciate you taking the time to tell us about your recent service visit. We're happy to see it was a 5 star experience. Have a great day and we hope to see you again. 


MW
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Mary W.
Vallejo, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Team Hyundai is excellent
Great service, good customer service. Great hospitality. Made sure I was comfortable as well as made sure I was able to get to work in time with the Lyft service which Team Hyundai (Kyle) provided
Erica O. from Team Hyundai responded on 03/22/2022 08:29 AM

Hello Mary, we're so happy that we could make this visit a satisfied and happy one. Thanks for the sharing your feedback with us. 


Verified Customer
Benicia, CA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/12/2022
Service Type: Repair
verified customerVerified Customer
9
Category: Service
Kyle
Kyle was extremely helpful
Erica O. from Team Hyundai responded on 03/14/2022 08:44 AM

Dear Valued Customer, we appreciate your feedback and I'll be happy to reach out to your advisor for a follow up on the repair that's not complete. Please feel free to contact us for any additional questions or help. My direct line is : 707-647-9112.

Erica Ojeda - Customer Relations Manager 
Team DGDG - Vallejo


GH
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Gerald H.
Bel Tiburon, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Go to Team Hyundai to buy your next vehicle.
The firm acts & performs as though they genuinely appreciate your business.
Erica O. from Team Hyundai responded on 02/28/2022 08:12 AM

Glad we could make you feel welcomed and comfortable. We look forward to seeing you again. Have a wonderful day. 


RR
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Robert R.
Benicia, CA
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/25/2022
Service Type: Repair
verified customerVerified Customer
9
Category: Service
Hybrid Generator On Sonata
My hybrid generator had to be replaced on my 2017 Hyundai Sonata Hybrid. Probem occurred on 1/27/22 and I called for a service appointment the same day. The first available appointment for someone to check the hybrid system was 2/11/22. The following day Hyundai called me and said the hybrid generator needed to be replaced and the part would take 2-3 weeks to come in and be replaced. I got my car back 2/24 but someone had stolen my rear license plate while it was at dealer's lot awaiting service. I've had to file a police report for the stolen license plate and request replacement plates from the DMV.. Hyundai aid they would reimburse me for replacement plate but it's the time and inconvencience of it all after having my car out of commision for almost a month.
I have no complaints with the personnel at the dealership, just the time and inconvenience of the entire situatiuon.
Erica O. from Team Hyundai responded on 02/28/2022 08:10 AM

Good morning Robert, we thank you for taking the time to give us your feedback about your service visit. I'm sorry to hear that your experience wasn't a happy one. I would personally like to have the opportunity talk with you. My direct line is 707-647-9112 or email : Erica.Ojeda@dgdg.com I hope to hear from you soon. Thank you kindly. 

Erica Ojeda - Team Hyundai
Customer Relations Manager
707-647-9112

Erica O. from Team Hyundai responded on 02/28/2022 04:06 PM

Hello May, Thank you so much for calling me back and talking to me about your experience. You are more than welcome to reach out to me for any questions or help on any future visits. My direct line : 707-647-9112 My emial : Erica.ojeda@dgdg.com 


ST
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Stphen T.
Yountville, CA
2020 Hyundai Ioniq Phev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/23/2022
Service Type: Repair
verified customerVerified Customer
9
Category: Service
Great Service
Best part are the Staff
Erica O. from Team Hyundai responded on 02/23/2022 01:30 PM

We appreciate your feedback Mr. Turner, I'll be happy to have Shyanne or one of our Team members follow up with you. 


DT
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Dennis T.
Vallejo, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/23/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Happy
Thanks
Erica O. from Team Hyundai responded on 02/23/2022 12:00 PM

Glad to see that you had a happy experience with us. We look forward to your next visit. Have a great day. 


JM
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James M.
Brentwood, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Best service
Great staff and friendly people… They were fast and took care of my request. Thank you
Erica O. from Team Hyundai responded on 02/22/2022 07:51 AM

We're glad we could help. Thanks for the feedback Miller!! 


Verified Customer
Benicia, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/16/2022
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
Excellent service both as a customer and vehicle
Excellent service both as a customer and vehicle
Erica O. from Team Hyundai responded on 02/16/2022 01:39 PM

We appreciate the awesome feedback about your service visit with us and Shyanne. We hope to be of service to you again. Have a nice day. 


Displaying Review 1 - 15 of 715 in total
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