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That Auto Shop

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(185 Reviews)
-33
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Score Details

5 stars
95%
4 stars
2%
3 stars
<1%
2 stars
<1%
1 star
2%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
-33
Net Promoter Score ®

Business Details

About

We provide a quality, honest, transparent auto repair experience by offering no pressure auto repair recommendations with clear explanations and education. Our repairs and services are for all makes and models, domestic and foreign. Our shop is always clean and our techs are courteous. We make every effort to ensure that the customer We provide a quality, honest, transparent auto repair experience by offering no pressure auto repair recommendations with clear explanations and education. Our repairs and services are for all makes and models, domestic and foreign. Our shop is always clean and our techs are courteous. We make every effort to ensure that the customer feels comfortable and welcomed. ...more

Categories
Auto Repair, Oil Change, European Auto Repair
Contact
(301) 660-6729
Closed
Business Hours

Business Hours

Mon
8:30 AM - 5:30 PM
Tue
8:30 AM - 5:30 PM
Wed
8:30 AM - 5:30 PM
Thu
8:30 AM - 5:30 PM
Fri
8:30 AM - 5:30 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
1341 Hughes Ford Rd Unit 13 Frederick, MD 21701
Get Directions
That Auto Shop's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(185 Reviews)
Write a Review
Recent Reviews
SS
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sean s.
Hagerstown, MD
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/11/2024
0
Simple device install gone wrong
I took my life saver device in for calibration and simply Informed the gentleman behind the counter that my fuse box cover had completely been removed from the fuse box and was about to fall out of the engine compartment due to improper sized and wrong type of wire connectors hooked to the wires, going to the relay where the lifesaver is connected. He got very irate and said things that were unnecessary when I was simply trying to let him know it wasn’t a professional job so that the shop would be aware and try better. Judging from the appearance of the shop in disarray and not organized at all, I won’t be back.
FU
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F U.
Frederick, MD
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/10/2023
0
Horrible costumer service!
They will leave your vehicle sitting around for days without communication. Will string you along with when your car is to be worked on. J.R, the person who runs the place has the worst bedside manner and you feel like your dealing with shady, crooked and dishonest individuals. Would NEVER recommend them!
NR
gravatar
Nicole R.
Woodsboro, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/18/2022
10
Excellent & Fast Service with great results
I’m my water pump went on a Thursday afternoon and after calling around for hours I finally found that auto shop, which got me in right away, after barely making it there, Jr said it would most likely be ready The next day before 5 which was amazing bc I had plans to take my daughter to the water park the next day with a bunch of friends and NEEDED my vehicle. In the process of diagnosis, I also needed breaks which I already knew and he said they could also have those done by the next day! Friday around 3pm I received an email that my car was complete and ready to go! The price of everything was extremely fair! I was very impressed with all interactions I had with Jr and the shop! Will def be returning! Thanks to him, his team and all their hard quality work! B
OS
gravatar
Olivia S.
Middletown, MD
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/26/2020
They took my wallet for a ride
I have been a customer of JR's for more than a year. I took my forester in with a mechanic friend's guidance. JR gave us a discount and I left a 5 star review. A year later in April, I came back to replace my master cylinder. My car had almost 300,000 miles and I was looking for a new one. I noticed a green forester chassis on the property and asked about it. JR said I could have it, that it only 69,000 miles on it. Awesome! JR said he could get a new engine from Japan and convert it, he'd call me when he got the engine. Two weeks later I check in. JR said he hadn't looked yet and he'd call me in a few days. Days go by and he doesn't call so I call him. He said his mechanic had Covid and he was short staffed. June rolls around. I call again- how's your mechanic? He was back and JR said he looked into buying the engine from Japan and needed a part to convert it. A week or so goes by so I call and he says he can't find the part. I asked about a different engine. He said he'd look into it. I had a few repairs done by JR to keep my deteriorating car on the road. Still nothing about an engine and it's well into June. By July, I am upset and told him that I couldn't afford to wait for him and that I was going to tow the car off the property. He said he wouldn't allow it, I either have to pay the storage fees for more than 6 months or get the work done by them. Two days later he calls me (omg! He actually called me!) found an engine with 86,000 miles in NY that arrived the following week, but his mechanic took a vacation and he was short staffed again. My engine overheats, JR said my coolant was just low and sent me on my way. It overheated again the next day and my neighbor looked at it. "Your head gaskets are blown". I called JR and told him the gaskets were blown. He laughed and said "that sucks" and he couldn't schedule me for at least three more weeks. I started crying and begged him to put me on the schedule sooner. He said "it may be more than three weeks", that he wanted to do a quality job and I shouldn't rush him and that his boss has no sympathy because they're already giving me a deal on the car. I finally got my engine installed in the last week of July. The grand total was $2,800. After inspection, the wheels were shaking. After the second inspection he said that the transmission needed replaced. I didn't bother to argue it had sat 3 months in the time I have been working w them. He said he'd have to take the trans out of my old car if I wanted it done, he didn't have time to source one and he "already spent too much time on this car". After 3 grand (not including what I spent in the white one), being so patient with them, they are now treating me like a nuisance. It was out of my budget, but JR found time to take the trans from my car (which was now on his property), install it, told me that the wiring didn't line up, found time this same day to call a junk yard, have the junk transmission delivered and installed all the same day. Honestly. It's now ready and waiting for me to pay an additional $1,500. I picked it up September 4th. JR wasn't there. His mechanic took my cash. He printed a receipt that said I still owed $1,500. I made him print a second that said I paid. They jumped the car and I left. On the ride home the battery light comes on. My neighbor has a tool to measure the voltage and it was only charging at 11.3. I called JR and asked why he didn't change the battery and he said "you didn't pay for a battery". After $4,500 he couldn't be bothered to tack it onto my already enormous Subaru bill. Not only that but the battery in my white car is good and he had time to change my trans twice but not the battery? I didn't want to go back. I figured I'd just pay for a new battery when I got my next check. In two weeks the car overheated! I had it towed to a different shop and they said oil and coolant were mixing together. I told them it was installed 2 weeks ago and they wrote a document for the warranty. I know it may also be that it was installed improperly, especially since they didn't change the battery, maybe they didn't bother changing any of the seals either. I can't afford to find out right now. I called obviously and JR said the warranty for the engine was only good 30 days after purchase implying that I was out of luck. My neighbor explained that it was likely he'll determine that the engine was bad and charge me for a second round of labor. JR told me this engine had 86,000 miles and the other shop estimated 150,000. I looked at my receipts, he charged me for R and I, he said he would only charge me for install because there was no engine to remove, the date says 6/30 on my receipt that I received on 9/4. Also, when I came in person to the shop none of the employees wore masks. Wouldn't they want to be careful after an employee got Covid? Did his mechanic ever have Covid? After all of this I believe these men are ALL Con Artists. I believe they pick and choose who to "take for a ride" as the saying goes. These are not people to trust with your livelihood. As someone who learned a lot going through this I am detailing my mistakes to illustrate just how much these people took advantage of me. Not so naive now though.
Not Recommended
OS
gravatar
Olivia S.
Middletown, MD
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/26/2020
They took my wallet for ride
I have been a customer of JR's for more than a year. I took my forester in with a mechanic friend's guidance. JR gave us a discount and I left a 5 star review. A year later in April, I came back to replace my master cylinder. My car had almost 300,000 miles and I was looking for a new one. I noticed a green forester chassis on the property and asked about it. JR said I could have it, that it only 69,000 miles on it. Awesome! JR said he could get a new engine from Japan and convert it, he'd call me when he got the engine. Two weeks later I check in. JR said he hadn't looked yet and he'd call me in a few days. Days go by and he doesn't call so I call him. He said his mechanic had Covid and he was short staffed. June rolls around. I call again- how's your mechanic? He was back and JR said he looked into buying the engine from Japan and needed a part to convert it. A week or so goes by so I call and he says he can't find the part. I asked about a different engine. He said he'd look into it. I had a few repairs done by JR to keep my deteriorating car on the road. Still nothing about an engine and it's well into June. By July, I am upset and told him that I couldn't afford to wait for him and that I was going to tow the car off the property. He said he wouldn't allow it, I either have to pay the storage fees for more than 6 months or get the work done by them. Two days later he calls me (omg! He actually called me!) found an engine with 86,000 miles in NY that arrived the following week, but his mechanic took a vacation and he was short staffed again. My engine overheats, JR said my coolant was just low and sent me on my way. It overheated again the next day and my neighbor looked at it. "Your head gaskets are blown". I called JR and told him the gaskets were blown. He laughed and said "that sucks" and he couldn't schedule me for at least three more weeks. I started crying and begged him to put me on the schedule sooner. He said "it may be more than three weeks", that he wanted to do a quality job and I shouldn't rush him and that his boss has no sympathy because they're already giving me a deal on the car. I finally got my engine installed in the last week of July. The grand total was $2,800. After inspection, the wheels were shaking. After the second inspection he said that the transmission needed replaced. I didn't bother to argue it had sat 3 months in the time I have been working w them. He said he'd have to take the trans out of my old car if I wanted it done, he didn't have time to source one and he "already spent too much time on this car". After 3 grand (not including what I spent in the white one), being so patient with them, they are now treating me like a nuisance. It was out of my budget, but JR found time to take the trans from my car (which was now on his property), install it, told me that the wiring didn't line up, found time this same day to call a junk yard, have the junk transmission delivered and installed all the same day. Honestly. It's now ready and waiting for me to pay an additional $1,500. I picked it up September 4th. JR wasn't there. His mechanic took my cash. He printed a receipt that said I still owed $1,500. I made him print a second that said I paid. They jumped the car and I left. On the ride home the battery light comes on. My neighbor has a tool to measure the voltage and it was only charging at 11.3. I called JR and asked why he didn't change the battery and he said "you didn't pay for a battery". After $4,500 he couldn't be bothered to tack it onto my already enormous Subaru bill. Not only that but the battery in my white car is good and he had time to change my trans twice but not the battery? I didn't want to go back. I figured I'd just pay for a new battery when I got my next check. In two weeks the car overheated! I had it towed to a different shop and they said oil and coolant were mixing together. I told them it was installed 2 weeks ago and they wrote a document for the warranty. I know it may also be that it was installed improperly, especially since they didn't change the battery, maybe they didn't bother changing any of the seals either. I can't afford to find out right now. I called obviously and JR said the warranty for the engine was only good 30 days after purchase implying that I was out of luck. My neighbor explained that it was likely he'll determine that the engine was bad and charge me for a second round of labor. JR told me this engine had 86,000 miles and the other shop estimated 150,000. I looked at my receipts, he charged me for R and I, he said he would only charge me for install because there was no engine to remove, the date says 6/30 on my receipt that I received on 9/4. Also, when I came in person to the shop none of the employees wore masks. Wouldn't they want to be careful after an employee got Covid? Did his mechanic ever have Covid? After all of this I believe these men are ALL Con Artists. I believe they pick and choose who to "take for a ride" as the saying goes. These are not people to trust with your livelihood. As someone who learned a lot going through this I am detailing my mistakes to illustrate just how much these people took advantage of me. Not so naive now though.
Not Recommended
OS
gravatar
Olivia S.
Middletown, MD
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/26/2020
They took my wallet for a ride
I have been a customer of JR's for more than a year. I took my forester in with a mechanic friend's guidance. JR gave us a discount and I left a 5 star review. A year later in April, I came back to replace my master cylinder. My car had almost 300,000 miles and I was looking for a new one. I noticed a green forester chassis on the property and asked about it. JR said I could have it, that it only 69,000 miles on it. Awesome! JR said he could get a new engine from Japan and convert it, he'd call me when he got the engine. Two weeks later I check in. JR said he hadn't looked yet and he'd call me in a few days. Days go by and he doesn't call so I call him. He said his mechanic had Covid and he was short staffed. June rolls around. I call again- how's your mechanic? He was back and JR said he looked into buying the engine from Japan and needed a part to convert it. A week or so goes by so I call and he says he can't find the part. I asked about a different engine. He said he'd look into it. I had a few repairs done by JR to keep my deteriorating car on the road. Still nothing about an engine and it's well into June. By July, I am upset and told him that I couldn't afford to wait for him and that I was going to tow the car off the property. He said he wouldn't allow it, I either have to pay the storage fees for more than 6 months or get the work done by them. Two days later he calls me (omg! He actually called me!) found an engine with 86,000 miles in NY that arrived the following week, but his mechanic took a vacation and he was short staffed again. My engine overheats, JR said my coolant was just low and sent me on my way. It overheated again the next day and my neighbor looked at it. "Your head gaskets are blown". I called JR and told him the gaskets were blown. He laughed and said "that sucks" and he couldn't schedule me for at least three more weeks. I started crying and begged him to put me on the schedule sooner. He said "it may be more than three weeks", that he wanted to do a quality job and I shouldn't rush him and that his boss has no sympathy because they're already giving me a deal on the car. I finally got my engine installed in the last week of July. The grand total was $2,800. After inspection, the wheels were shaking. After the second inspection he said that the transmission needed replaced. I didn't bother to argue it had sat 3 months in the time I have been working w them. He said he'd have to take the trans out of my old car if I wanted it done, he didn't have time to source one and he "already spent too much time on this car". After 3 grand (not including what I spent in the white one), being so patient with them, they are now treating me like a nuisance. It was out of my budget, but JR found time to take the trans from my car (which was now on his property), install it, told me that the wiring didn't line up, found time this same day to call a junk yard, have the junk transmission delivered and installed all the same day. Honestly. It's now ready and waiting for me to pay an additional $1,500. I picked it up September 4th. JR wasn't there. His mechanic took my cash. He printed a receipt that said I still owed $1,500. I made him print a second that said I paid. They jumped the car and I left. On the ride home the battery light comes on. My neighbor has a tool to measure the voltage and it was only charging at 11.3. I called JR and asked why he didn't change the battery and he said "you didn't pay for a battery". After $4,500 he couldn't be bothered to tack it onto my already enormous Subaru bill. Not only that but the battery in my white car is good and he had time to change my trans twice but not the battery? I didn't want to go back. I figured I'd just pay for a new battery when I got my next check. In two weeks the car overheated! I had it towed to a different shop and they said oil and coolant were mixing together. I told them it was installed 2 weeks ago and they wrote a document for the warranty. I know it may also be that it was installed improperly, especially since they didn't change the battery, maybe they didn't bother changing any of the seals either. I can't afford to find out right now. I called obviously and JR said the warranty for the engine was only good 30 days after purchase implying that I was out of luck. My neighbor explained that it was likely he'll determine that the engine was bad and charge me for a second round of labor. JR told me this engine had 86,000 miles and the other shop estimated 150,000. I looked at my receipts, he charged me for R and I, he said he would only charge me for install because there was no engine to remove, the date says 6/30 on my receipt that I received on 9/4. Also, when I came in person to the shop none of the employees wore masks. Wouldn't they want to be careful after an employee got Covid? Did his mechanic ever have Covid? After all of this I believe these men are ALL Con Artists. I believe they pick and choose who to "take for a ride" as the saying goes. These are not people to trust with your livelihood. As someone who learned a lot going through this I am detailing my mistakes to illustrate just how much these people took advantage of me. Not so naive now though.
Not Recommended
KT
gravatar
Kiana T.
Saturn VUE
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/25/2020
verified customerVerified Customer
Awesome Staff
I had an issue with my car and needed it fixed ASAP because I was going out of town the next day. Everywhere else I called the price for my alternator was extremely high but then I found this place. The price was great and he was able to fit me in that day and got the brand new part within an hour. The staff was very polite, awesome to talk to and the work didn’t take long at all. I will continue to go back to them just because the staff is excellent and their work is too.
Recommended
HP
gravatar
Henrry P.
Subaru Crosstrek
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/25/2020
verified customerVerified Customer
Great customer service
Made my appointment on Tuesday and came in on Thursday. The oil change was done pretty quickly.
Recommended
LW
gravatar
Lee W.
Suzuki Grand Vitara
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/24/2020
verified customerVerified Customer
Quick turnaround service
Appreciate the pay attention to detail installation of an alternator in which Your removal non-working one, and installed a new replacement within time frame allocated. Thanks so much for a job well done. JL WILK.
Recommended
CL
gravatar
Clark L.
Walkersville, MD
Mazda Mazda6
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/23/2020
verified customerVerified Customer
Every Problem Always Resolved...
This was not my first visit here. I am a returning customer/loyalist and I intend to continue to be as long as I have a car with problems.

Communication onsite is well above expectations and they will accept your business on a same day basis. Although more complex problems might require more time and notice .

If you are willing (or need) to wait there you will very likely leave happy. I am one who has had his 16 year old car given new life. Cars need our care to thrive and survive. Grease is cheaper than steel.

That Auto Shop is batting 1000 with me.
Recommended
RN
gravatar
Rory N.
Mitsubishi Mirage
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/22/2020
verified customerVerified Customer
Glad to have found this place.
I'm glad I brought my vehicle here for service. JR took the time to let me know the issues he found with my car and let me know what he thought the best course of action would be. It was just straight, down to earth information and no pressure. I will be returning for other service needs in the future. Check them out!
Recommended
Verified Customer
Ford Fiesta
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/18/2020
verified customerVerified Customer
Great service
Easy and quick. No hassle and good prices.
Recommended
Verified Customer
FIAT 500
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/15/2020
verified customerVerified Customer
Fast and easy!
They diagnosed the issue my car was having and got the work done quickly. Definitely going back.
Recommended
SF
gravatar
Silvia F.
Ford Focus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/10/2020
verified customerVerified Customer
Great service
Very recommendable. Friendly and dedicated staff, very fair pricing. I had problems with the proper fitting of a replacement part. The staff went out of their way to solve the issue and get me back on the road safe and sound. Will definitely come back for any type of car service or problems.
Recommended
OS
gravatar
Olivia S.
Subaru Forester
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/10/2020
verified customerVerified Customer
Good work
I had an engine installed in a '98 Forester and I also had the transmission swapped. The car I had before was also a chassis that I found an engine for. I went to a different shop- I bought the engine, had it delivered to the body shop and they had the engine installed within a week. However with those guys I had to turn around right away because several hoses were loose and radiator fluid spilled out and a few other small problems had to be fixed. It took 6 weeks for That Auto Shop's guys to do the job, but it was worth the wait. There are no problems with the vehicle at all and it runs beautifully. The fuse for my fan was sticking out, but that's the only thing I've found awry.
Recommended
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