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Thornton Road Hyundai

Average Score
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(3,453 Reviews)
44
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5
Original Review
Overall Rating 2.1/5Overall Rating 2.1/5Overall Rating 2.1/5Overall Rating 2.1/5Overall Rating 2.1/5
152
Total ReScores
4.2
ReScore Average
44
Net Promoter Score ®

Business Details

About

Thornton Road Hyundai in Lithia Springs, GA. is staffed with expert technicians who provide quality Hyundai repair and maintenance. Thornton Road Hyundai in Lithia Springs, GA. is staffed with expert technicians who provide quality Hyundai repair and maintenance.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(678) 715-5000

Business Hours

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
8:00 AM - 4:00 PM
Sun
closed
* Eastern Time (Us & Canada)
669 Thornton Road Lithia Springs, GA 30122
Service Department's Reviews
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(3,453 Reviews)

DS
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Donna S.
Carrollton, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/15/2022
10
Category: Service
Professional and courteous.
Donald Sykes was my salesman and took excellent care of me and was quite aware of my personal situation and why I was purchasing a car. Carrie Boblett, the financial administrator, did the same. The rest of the staff at the dealership were all professional and quite courteous. I would recommend Thornton Road Hyundai to anyone.

BB
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Belinda B.
Atlanta, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/22/2022
10
Category: Service
Service
Ari checked my car in and was very professional, getting me out of the shop quickly. Love the staff here and they are always professional with the service they provide me

BW
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Bernie W.
Smyrna, GA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/17/2022
0
Category: Service
The worse service department in the entire universe?
My car has been there for 4 months. Cannot get a service update. Have called and emailed the owner and general
Manager. No responses. How do they spell service: Ignor!

KP
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Khilan P.
Hiram, GA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/10/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Good Quick service
I arrived without my scheduled appointment (like walk-in). They took me right away and had me in and out quickly. (This time it's take little more than normal but it was Friday evening, No complaint)
keiara y. from Thornton Road Hyundai responded on 04/11/2022 06:14 AM

Thank you for your patronage and feedback!


AJ
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Aieya J.
Atlanta, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great service
I arrived earlier than my scheduled appointment. They took me right away and had me in and out quickly.
keiara y. from Thornton Road Hyundai responded on 04/11/2022 06:13 AM

Thank you for allowing us to maintain your vehicle. We appreciate your business and support!


CG
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Clair G.
Austell, GA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/08/2022
0
Category: Service
Without a car
I have been without my car for almost 8 months. I took it in to the service department in August. They rarely provide me with updates and did not provide another car for me to drive. When I call, they have me on hold or the line goes dead or they promise to call me back, but that doesn't happen. Several excuses have been given to me when I finally get someone - parts from abroad taking a long time, forgot to file your warranty paperwork, seeking new service manager, etc. This has been the worst experience.
keiara y. from Thornton Road Hyundai responded on 04/08/2022 06:35 AM

I sincerely apologize for your negative experience. I would like the opportunity to regain your trust in us. Please contact me at (678) 715-5000 ext.1032

Sincerely,
Keiara Young
Customer Relations Manager


Verified Customer
Douglasville, GA
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2022
verified customerVerified Customer
10
Category: Service
Perfect Service
Any issues I had originally posted are all resolved with extreme satisfaction.

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/02/2022
Service Type: Maintenance
1
Category: Service
Horrible Sales People
All the sales people do is lie
CARLA M B. from Thornton Road Hyundai responded on 04/02/2022 09:50 AM

Customer satisfaction is very important to us. We would like the opportunity to know how we can improve. Please contact me at (678) 715-5000 ext.1032

Thank You,
Keiara Young
Customer Relations Manager


PS
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Paris S.
Atlanta, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Excellent customer service
I came in thinking I needed one thinking serviced and learned I needed more services. Maria was excellent in communicating the issues to me and keeping me up to date on the status of the repairs while I waited. The staff all kept checking on me periodically and offered snacks and beverages. I left feeling taken cared of and with a safe, drivable vehicle.
keiara y. from Thornton Road Hyundai responded on 04/04/2022 06:26 AM

We appreciate the opportunity to maintain your vehicle! Thank you for your review!


Verified Customer
Douglasville, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2022
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
Hyundai service
Friendly staff. Wait time long even with an appointment
keiara y. from Thornton Road Hyundai responded on 04/01/2022 09:12 AM

Thank you so much for taking the time to review your experience. We appreciate your business and support!


Verified Customer
Dallas, GA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/01/2022
Service Type: Repair
verified customerVerified Customer
4
Category: Service
Hyundai Service
The wait time was long. The music was so loud you could hear conversations and forget about watching the TV’s unless you are able to read lips.
keiara y. from Thornton Road Hyundai responded on 04/01/2022 06:27 AM

Thank you for your patronage and feedback!


MY
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Marla Y.
Union City, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Time it took to complete my oil change.
I had an appointment for an oil change. I was on time. It took nearly 3 hours for my car to be complete. One of the salesmen saw that I was restless and realized how long I had been waiting and he went to check on the status. Maybe 10 mins later my car was ready.
keiara y. from Thornton Road Hyundai responded on 04/01/2022 06:27 AM

Thank you for your valued feedback. We appreciate you taking the time to review your experience!


BB
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Belinda B.
Atlanta, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Car repair
Thornton Road Hyundai is the only place I take my car for repairs. They always take good care of my car
keiara y. from Thornton Road Hyundai responded on 04/01/2022 06:26 AM

Thank you for your continued business! We appreciate you taking the time to tell us about your experience.


TW
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Thyra W.
Mableton, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Always friendly!
They always handle business!
keiara y. from Thornton Road Hyundai responded on 03/31/2022 02:54 PM

We appreciate the opportunity to maintain your vehicle! Thank you for your review!


LS
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Livingston S.
Atlanta, GA
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2022
verified customerVerified Customer
10
Category: Service
Missing Oil cap cover after oil change
Miss Williams was very apologetic,and promised to take corrective measures to never let that happened again

Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/29/2022
Service Type: Maintenance
1
Category: Service
Worst experience ever
The staff is not courteous, does not respect your time, lack communication and knowledge and the technicians are careless and not trained as they advertised and does not follow safety protocols
keiara y. from Thornton Road Hyundai responded on 03/30/2022 11:28 AM

Your negative experience is very concerning to me. We're sorry to hear you did not have a great experience. Thank you for letting us know about the poor service you received. It is our priority to ensure we prove you with excellent service. To discuss the matter in more detail, so it doesnt happen again, please contact Keiara Young, Customer Relations Manager, (678) 715-5000 ext.1032

RAUSHANAH W., Customer Relations Manager from Thornton Road Hyundai responded on 03/31/2022 04:19 PM

Thank you very much for taking my call and allowing me the opportunity to further address your concerns.   WE value your business !   On behalf of the entire Service Team, we sincerly apologize for our mistakes.    I look forward to serving you on your next visit. 

Kind Regards,
Raushanah Williams
Service Lane Manager

Verified Customer
Douglasville, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Service is great
Every time I visit to have my car service, everybody at the dealership is supportive and takes the time to services your in the best way possible.
keiara y. from Thornton Road Hyundai responded on 03/28/2022 06:41 AM

Thank you for allowing us to mantain your vehicle. We appreciate your high marks for our Service Department!

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