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Thousand Oaks Toyota

Average Score
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
4.0
(12 Reviews)
-100
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Score Details

5 stars
75%
4 stars
<1%
3 stars
<1%
2 stars
<1%
1 star
25%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
-100
Net Promoter Score ®

Business Details

About

For a great experience, come in to Thousand Oaks Toyota! Our knowledgeable staff will be happy to assist you whether you're looking for a new or used vehicle in Southern California! For a great experience, come in to Thousand Oaks Toyota! Our knowledgeable staff will be happy to assist you whether you're looking for a new or used vehicle in Southern California!

Categories
New Car Dealer, Toyota Dealer, Used Car Dealer
Contact
(805) 497-2791
No Business Hours Provided

Business Hours

* Pacific Time (Us & Canada)
2401 E Thousand Oaks Blvd. Thousand Oaks, CA 91362
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Thousand Oaks Toyota's Reviews
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
4.0
(12 Reviews)
Write a Review
Recent Reviews
MV
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Ms V.
Newbury Park, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/22/2021
0
Category: Service
service issues
-They didn’t warn me I had a nail in my tire or offer to remove it. I realized a few days after my service they never gave me the inspection report and when I asked for it, it mentioned for the first time the nail (after I’d driven 10 hours on the highway not knowing this and risking a flat tire). I asked if I should leave it in or have it removed and was not give a reply. I had to get it removed and my tire patched somewhere else.
--Today (Nov. 2021) they refused to give me my last free oil change that they the week before said I would get when I spoke to a service advisor when scheduling my appointment. Today they mentioned for the first time that my 24 months of free service only included 2 oil changes and they would not honor what they told me the week before on the phone. They admitted when they called me 6 months ago (May 2021) saying I needed my oil changed (said then I needed it every six months even though my car said it wasn’t due to Oct. 2021) that I didn’t actually need it changed in May so I wasted what ended up being my last free oil change when I didn’t need one yet.
--Twice I brought my car in to have the navigation system fixed. The first time they told me they fixed it but obviously hadn’t even test driven it to test it out since it didn’t work on my way home and this time told me they couldn’t fix it.
--They previously told me they rotated my tires and then during a later visit when I asked for another tire rotation they said they didn’t rotate my tires since the tires aren’t supposed to be rotated for my car.
--When I bought my car they said the navigation system would start working withing 24 hours, when it didn’t I had to keep calling for help, and then they had me drive back to the dealership to get it activated in person only to find out the dealership hadn’t bothered to request the activation code they needed to activate my navigation system and which took 24 hours to get so they I had wasted my time driving there.
RF
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Rob F.
Woodland Hills, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/08/2021
0
Category: Service
terrible and shady pricing
The service department is corrupt. They tacked on a $600 calibration charge a week later on the invoice after charging $400 to inspect the car. Very shady. i tried to ask where the $400 charge was coming from and my service advisor ignored/blocked me. When i went to pay the senior service advisor told me that $400 included recalibration. How is that possible when my bumper is not even on the car. Service Advisor was Darryl. I was planning on going to them for all services but not anymore. They tried to charge me $1000 to take off my bumper and inspect. that is absurd!
Verified Customer
Arvada, CO
Toyota Camry
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/20/2018
verified customerVerified Customer
Category: Service
Did Not Meet Expectations
I brought my car in and asked for the safety guard underneath my car to be fixed (as it has become detached and scrapes against the ground). I also needed two tires patched. They took my car for over 4 hours and when I came back they didn't complete any of my requests. All they said was "everything looks great, you're good to go." I had another appointment to get to so I couldn't stay and ask them to actually fix what I needed done. I had to pay almost $100 for essentially nothing and now I have to find somewhere else to go to fix these issues. Very disappointing experience.
Not Recommended
Verified Customer
Thousand Oaks, CA
Toyota Prius
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/19/2018
verified customerVerified Customer
Category: Service
Excellent Service
Quick service. No issues with the car. Took less than an hour. When the car was ready for me to pick up, I was not provided a multipoint check list but the guy said everything was fine with the car. I guess I'll take his word for it...
Recommended
EH
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ERIC H.
Thousand Oaks, CA
Toyota Highlander Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/18/2018
verified customerVerified Customer
Category: Service
Great
Great experience
Recommended
MS
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MICHAEL S.
Simi Valley, CA
Toyota Avalon
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/18/2018
verified customerVerified Customer
Category: Service
Excellent service
Excellent service from the service consultant.
Recommended
AG
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AMIR G.
Thousand Oaks, CA
Toyota Tundra 2WD Truck
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/16/2018
verified customerVerified Customer
Category: Service
They listen to your need ,respond accordingly with best possible option for you , in this day and age it is a rare commodity
They listen to your need , respond by giving you option best for your
In today’s world this is valuable and quite rare
Recommended
MD
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MARY D.
Newbury Park, CA
Toyota Camry
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/16/2018
verified customerVerified Customer
Category: Service
Excellent service.
Helped my daughter get her car ready to take back to college.
Recommended
AS
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ANDREW S.
Newbury Park, CA
Toyota Camry Hybrid
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/12/2018
verified customerVerified Customer
Category: Service
In n out w. No problom
Good work and the staff dealt well with ywlling guy customer...
Recommended
Verified Customer
Malibu, CA
Toyota Camry
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/12/2018
verified customerVerified Customer
Category: Service
Good people!
Yobi and Robin are very helpful and always look for the best deals.
Recommended
AM
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ALAN M.
Agoura Hills, CA
Toyota Camry
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/12/2018
verified customerVerified Customer
Category: Service
Good service, room for improvement
Service rep was very good, fast turn around and good communication. However, my car was returned to me with unreasonable seat positions. There were also smudge and dirt marks. It would be nice if you could wash the car after service like many other dealers do.
Recommended
MS
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MARK S.
Agoura Hills, CA
Toyota Camry
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/12/2018
verified customerVerified Customer
Category: Service
Timely service
Service completed within timeframe promised. Service rep professional and friendly.
Recommended
SB
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SHAWN B.
Moorpark, CA
Toyota RAV4
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/11/2018
verified customerVerified Customer
Category: Service
Yoby is the best
Yoby always takes great care of us.
Recommended
SB
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STACY B.
Los Angeles, CA
Toyota Corolla
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/11/2018
verified customerVerified Customer
Category: Service
Treated with respect
It was great to do business with Alessandra Ranucci and Nirmal Sikdar in sales, and Richard Todd in finance. From the moment I contacted T.O. Toyota, Alessandra gave me simple, solid information I needed -- instead of the insane runaround with flashing lights, flying figures and smoke I endured at another dealership. (Well, that's what it felt like. I'm one of those people, I just want a fair deal, a decent price, and no high pressure circus atmosphere, please!) At T.O. Toyota, I felt respected through the entire process of buying my car. I've also always had great treatment and efficiency in the T.O. Toyota service department.
Recommended
JG
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JOYCE G.
Thousand Oaks, CA
Toyota Camry
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/11/2018
verified customerVerified Customer
Category: Service
Service
Good job
Recommended
Displaying Review 1 - 15 of 2069 in total
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