Business Solutions
English Español
SureCritic / Hyundai Dealer / Tonkin Gladstone Hyundai
business image

Tonkin Gladstone Hyundai

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(829 Reviews)
78
Write a Review
SureCritic can help with retention for your business
Learn More

Score Details

5 stars
80%
4 stars
11%
3 stars
4%
2 stars
2%
1 star
1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original Review
Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5
61
Total ReScores™
4.8
ReScore™ Average
78
Net Promoter Score ®

Business Details

About

Tonkin Gladstone Hyundai is conveniently located in Gladstone, OR. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Tonkin Gladstone Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an Tonkin Gladstone Hyundai is conveniently located in Gladstone, OR. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Tonkin Gladstone Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today. ...more

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(503) 258-5730
Closed
Business Hours

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Pacific Time (Us & Canada)
19300 SE McLoughlin Boulevard GLADSTONE, OR 97027
Get Directions
Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(829 Reviews)
Write a Review
Recent Reviews
HF
gravatar
Hailey F.
Portland, OR
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/02/2022
0
Category: Service
Poor communication
Communication here is very poor. Many unreturned phone calls and emails. Poor record keeping. Given estimates that services would take “15mins” and have been there for an hour or left my car overnight due to the time. Have been told “you will hear from us by the end of the week” and then have had my calls and concerns ignored for nearly three weeks. Terrible service.
BP
gravatar
Ben P.
Portland, OR
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Good stuff
Good stuff
RR
gravatar
Roy R.
Sherwood, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2022
10
Category: Service
I year service at 5958 mi.
My service advisor, Ryan did a great job answering my questions. The service at this dealership is exceptional. It was fast, friendly, and complete. I am so glad I selected this location as my new preferred Hyundai dealership.
Verified Customer
Mulino, OR
2021 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great Experience!
Couldn’t be happier! All around great service, great people, and great vehicles! Would definitely recommend!
RD
gravatar
Robin D.
West Linn, OR
2014 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Tonkin Gladstone Hyundai never disappoints
Clean facilities, honest work, prompt attention and never a disappointment.
CC
gravatar
Carol C.
Independence, OR
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
The Service Department was great to work with as they always are.
You buy a car from a sales person but that may be the only contact with them you ever have. You’re feelings about a dealership is almost always tied to your experience with the Service Department, good or bad. My experiences with Tonkin Gladstone Hyundai Service Department have all been exceptional. Not only do the work well and in a timely manner they are all personable and great to work with and talk to. Most of my experiences have been with John but anyone I have had contact with have been great. I know this is in my wife’s name but I have done all of the services, Don
JT
gravatar
James T.
Happy Valley, OR
2019 Hyundai Sonata Plugin Hybrid
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2022
verified customerVerified Customer
10
Category: Service
Rocking
Staff is great, friendly, honest, timely, and seem to genuinely care. It's as if Disneyland became a car service center. Happiest shop on earth.
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/11/2022
Service Type: Maintenance
7
Category: Service
Car Repairs
Service staff is great.
TIM A., Service & Parts Director from Tonkin Gladstone Hyundai responded on 02/11/2022 11:17 AM

James,

I am very sorry we didn't perform at a5 star level for your servcie visit. What can we do to make this right?

Tim Aytes
Service & Parts Director
503-258-5700
MS
gravatar
Michael S.
Oregon City, OR
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2022
Service Type: Repair
verified customerVerified Customer
9
Category: Service
fast and efficient service
performed service and recall repair as requested and completed ahead of expected time
TM
gravatar
Tully M.
Portland, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2022
10
Category: Service
Amazing Car Buying Experience
We bought a 2022 Hyundai Tucson from the Tonkin Gladstone Hyundai dealership and we cannot speak highly enough of the experience from beginning to end. I had discussed the purchase in advance with Dale, the Sales Manager, and everything he had promised was kept. Ali, the salesman, was so helpful, friendly and worked very hard to ensure we had no issues or questions about any aspect of the purchase. Dane, the Finance Manager, helped us through the trade in and add-ons and never tried to pressure us to buy anything we weren’t comfortable with. As a veteran of numerous car purchases, I can say that this ranked among the very best of my experiences. I highly recommend that you visit this dealership for the best sales experience you will find in the areas.
Verified Customer
Portland, OR
2020 Hyundai Venue
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/30/2022
verified customerVerified Customer
10
Category: Service
Helpful
I am grateful to the team at Tonkin Gladstone Hyundai. I bought my vehicle there and it is the only place I have taken my car for service. John is very helpful!
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/29/2022
Service Type: Maintenance
2
Category: Service
Ok
…
TIM A., Service & Parts Director from Tonkin Gladstone Hyundai responded on 01/29/2022 05:57 PM

Tina,


I am so sorry John did nit do a better job for you, would you consider rescoring us?

Thank you,

Tim Aytes
Service & Parts Director
503-258-5700
TIM A., Service & Parts Director from Tonkin Gladstone Hyundai responded on 01/29/2022 05:58 PM

I am so sorry John did not meat all your needs, would you consider rescoring us?

Thank you, 

Tim Aytes
Service & Parts Director
503-258-5700
Verified Customer
Beavercreek, OR
2016 Hyundai Genesis Coupe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/26/2022
Service Type: Repair
verified customerVerified Customer
7
Category: Service
Nice people but left disappointed.
After working on the inside of my vehicle you would expect to at the very least to vacuum it out.
TIM A., Service & Parts Director from Tonkin Gladstone Hyundai responded on 01/29/2022 06:06 PM

First let me say thank you for coming in to see us, we know you have a lot of options. I am very sorry we missed your vehicle. Due to Covid we have been very shorted handed these last few weeks, myself included.  I assure you we try to make sure every car leaves cleaner, if possible, then when they came in. What can I do for you that I could possible get a re score to a Five?

Thank you very much,

Tim Aytes
Service & Parts Director
503-258-5700
EK
gravatar
Eric K.
Beaverton, OR
2021 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Superb service department!
Very professional and personable service advisors. They are quick and perform outstanding work. They try their hardest to make sure your experience while waiting is comfortable.
BW
gravatar
Barbara W.
Portland, OR
2021 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Easy to schedule
It was easy to schedule an appointment in a timely manner. Service was done in the amount of time projected. The service manager was pleasant and helpful.
DR
gravatar
Daniel R.
Mulino, OR
2021 Hyundai Kona Ev
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/21/2021
Service Type: Repair
verified customerVerified Customer
9
Category: Service
Good experience
Everything done in a timely manner. .
DS
gravatar
Dennis S.
Portland, OR
2012 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/10/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Home Run after Striking Out
I think I’ve already written a Google review but it beats repeating; this dealership is a place you can trust! Sure, the prices are a bit gulping but after horrible experiences with 122/Burnside and Gresham dealerships, it was a breath of fresh air. Shop here; I don’t think you’ll be disappointed.
Businesses Near You
Auto Shop Northwest
94
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,098 Reviews)
Auto Team Automotive Repair
96
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(392 Reviews)
Town Center Automotive
69
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(658 Reviews)
Sparks Auto Service
92
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1,016 Reviews)
A-1 Automotive
94
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,654 Reviews)
Vehicle Reviews
vehicle image
2025 Elantra
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(12)
vehicle image
2025 Elantra Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(1)
vehicle image
2025 Elantra N
Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5
3.7
(3)
vehicle image
2025 IONIQ 5 N
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(5)
vehicle image
2025 IONIQ 6
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(4)
vehicle image
2025 Kona
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(23)
vehicle image
2025 Kona Electric
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(1)
vehicle image
2025 Palisade
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(38)
vehicle image
2025 Santa Cruz
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(17)
vehicle image
2025 Santa Fe
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
4.3
(20)
vehicle image
2025 Santa Fe Hybrid
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
4.3
(9)
vehicle image
2025 Sonata
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(6)
vehicle image
2025 Sonata Hybrid
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(2)
vehicle image
2025 Tucson
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
4.3
(56)
vehicle image
2025 Tucson Hybrid
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
4.3
(27)
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.