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Tony Hyundai Waipio

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(5,008 Reviews)
73
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Score Details

5 stars
83%
4 stars
11%
3 stars
3%
2 stars
1%
1 star
1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original Review
Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5
123
Total ReScores™
4.8
ReScore™ Average
73
Net Promoter Score ®

Business Details

About

Tony Hyundai Autoplex is conveniently located in Waipahu, Hawaii. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Tony Hyundai Autoplex factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment Tony Hyundai Autoplex is conveniently located in Waipahu, Hawaii. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Tony Hyundai Autoplex factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today. ...more

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(808) 679-3400
No Business Hours Provided

Business Hours

* Hawaii
94-1299 Ka Uka Blvd. Waipahu, HI 96797
Get Directions
Service Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(5,008 Reviews)
Write a Review
Recent Reviews
Verified Customer
Aiea, HI
2021 Hyundai Santa Fe
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
04/07/2022
Service Type: Repair
verified customerVerified Customer
4
Category: Service
Unkown
Not so friendly.
I would make my customer happy!
Verified Customer
Honolulu, HI
2015 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/06/2022
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
Good customer services.
Thank you Pomaikai for informing the cost. Last servicing I was formed the cost would be $600+ , this was ok. When I picked up the car, the invoice was $1,700+. It was shock.
JC
gravatar
John C.
Kapolei, HI
2015 Hyundai Sonata Hybrid
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/05/2022
Service Type: Repair
verified customerVerified Customer
7
Category: Service
Great people and service
I appreciate their service department. Would have given them 5 stars but had some issues with the return of the vehicle that I am still waiting for them to resolve.
RH
gravatar
Richard H.
Kapolei, HI
2022 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great Customer Service
We received great customer service and was explained what service needs to be done....
Verified Customer
Waianae, HI
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Customer service
Always have excellent friendly customer service.
CL
gravatar
Cynthia L.
Honolulu, HI
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2022
Service Type: Repair
verified customerVerified Customer
9
Category: Service
Always efficient.
I’m not a mechanic so have to take technician’s word as to their capabilities of my vehicle which is greeted diligently by all from the service desk to when I pick up.
Feel that by rating a “9” theorizes the human condition more to strive for in future.
Verified Customer
Honolulu, HI
2021 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/01/2022
Service Type: Repair
verified customerVerified Customer
7
Category: Service
Limited choice of dealerships
There are limited Hyundai dealerships to take my vehicle for service since it’s included for newer models for 3 years.
Damon D., Service Manager from Tony Hyundai Waipio responded on 04/02/2022 11:52 AM

Aloha,

I just wanted to thank you for taking the time to return our survey. We really appreciate the feedback. Please do not hesitate to contact us should you need assistance with your Sonata.

Thank you again and please stay safe.

Aloha,

Damon Deuprey
Service Manager
Tony Hyundai
ddeuprey@tonygroup.com
(808)679-3425

Verified Customer
Waipahu, HI
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Service visit
I truly appreciate my service advisor, Pomaika’i. She’s efficient, pleasant, and kept me well informed.
Request for her, you won’t be disappointed!
Damon D., Service Manager from Tony Hyundai Waipio responded on 04/02/2022 11:38 AM

Aloha,

I just wanted to thank you for taking the time to return our survey. We really appreciate the feedback. Please do not hesitate to contact us should you need assistance with your Tucson.

Thank you again and please stay safe.

Aloha,

Damon Deuprey
Service Manager
Tony Hyundai
ddeuprey@tonygroup.com
(808)679-3425

BM
gravatar
Bruce M.
Kaneohe, HI
2018 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Happy Customer
Always an excellent experience at Tony Hyundai.
Damon D., Service Manager from Tony Hyundai Waipio responded on 04/02/2022 10:24 AM

Aloha Bruce,

I just wanted to thank you for taking the time to return our survey. We really appreciate the feedback. Please do not hesitate to contact us should you need assistance with your Accent.

Thank you again and please stay safe.

Aloha,

Damon Deuprey
Service Manager
Tony Hyundai
ddeuprey@tonygroup.com
(808)679-3425

Verified Customer
Wahiawa, HI
2011 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Latest visit for service of my 2011 Sonata Hybrid
Never disappointed with my visits to Tony Hyundai in Waipio Oahu, Hawaii for service of my 2011 Sonata Hybrid. Fast, friendly, and knowledgeable staff, and a clean and comfy waiting area.
Damon D., Service Manager from Tony Hyundai Waipio responded on 04/02/2022 10:09 AM

Aloha,

I just wanted to thank you for taking the time to return our survey. We really appreciate the feedback. Please do not hesitate to contact us should you need assistance with your Sonata.

Thank you again and please stay safe.

Aloha,

Damon Deuprey
Service Manager
Tony Hyundai
ddeuprey@tonygroup.com
(808)679-3425

Verified Customer
Mililani, HI
2021 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Excellent
The service was timely and the personnel were efficient, pleasant and very helpful.
Damon D., Service Manager from Tony Hyundai Waipio responded on 04/02/2022 10:09 AM

Aloha,

I just wanted to thank you for taking the time to return our survey. We really appreciate the feedback. Please do not hesitate to contact us should you need assistance with your Tucson.

Thank you again and please stay safe.

Aloha,

Damon Deuprey
Service Manager
Tony Hyundai
ddeuprey@tonygroup.com
(808)679-3425

Verified Customer
Waipahu, HI
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
The best
The service i got from the moment I got there was very exceptional.
Damon D., Service Manager from Tony Hyundai Waipio responded on 04/02/2022 10:08 AM

Aloha,

I just wanted to thank you for taking the time to return our survey. We really appreciate the feedback. Please do not hesitate to contact us should you need assistance with your Elantra.

Thank you again and please stay safe.

Aloha,

Damon Deuprey
Service Manager
Tony Hyundai
ddeuprey@tonygroup.com
(808)679-3425

Verified Customer
Ewa Beach, HI
2012 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/21/2022
Service Type: Repair
verified customerVerified Customer
0
Category: Service
Unreciprocated Loyalty
I’ve been a loyal customer since October 2017. My engine ceased and took 10 weeks for the repair. Issue was the lack of feedback and follow up about the status of my vehicle. After repair was complete, I had a follow up question and it has been a week and still haven’t received a response. During the 10 weeks of waiting, I called multiple times for a status on my vehicle, whereas I should have been contacted since the wait was prolonged.
Damon D., Service Manager from Tony Hyundai Waipio responded on 03/23/2022 03:11 PM

Aloha,

I just wanted to thank you for taking the time to return our survey. We really appreciate the feedback.  Unfortunately we have been going through some transitions as far as staffing goes.  There were 3 dealers here on Oahu but one has shut down so we are seeinig a huge boost in vehicles coming in for service.  This is good in the sense that there is plenty of work but we just don't have the amount of staff needed to keep up with it all.  I assure you that we are working on it though.  

Thank you again and please stay safe.

Aloha,

Damon Deuprey
Service Manager
Tony Hyundai
ddeuprey@tonygroup.com
(808)679-3425

Verified Customer
Mililani, HI
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Convenient and efficient service
My service appointments have consistently been great. The advisors are helpful and keep you informed of the status of your vehicle. Comfortable area to wait for your vehicle is a plus!
Damon D., Service Manager from Tony Hyundai Waipio responded on 03/23/2022 10:30 AM

Aloha,

I just wanted to thank you for taking the time to return our survey. We really appreciate the feedback. Please do not hesitate to contact us should you need assistance with your Santa Fe. 

Thank you again and please stay safe.

Aloha,

Damon Deuprey
Service Manager
Tony Hyundai
ddeuprey@tonygroup.com
(808)679-3425

TK
gravatar
Tiyola K.
Kapolei, HI
2018 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
First service on my car
The service was quick and excellent staff!
Damon D., Service Manager from Tony Hyundai Waipio responded on 03/23/2022 10:24 AM

Aloha Tiyola,

I just wanted to thank you for taking the time to return our survey. We really appreciate the feedback. Please do not hesitate to contact us should you need assistance with your Kona.

Thank you again and please stay safe.

Aloha,

Damon Deuprey
Service Manager
Tony Hyundai
ddeuprey@tonygroup.com
(808)679-3425

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