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Troy's Auto Service

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(89 Reviews)
-100
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Score Details

5 stars
89%
4 stars
5%
3 stars
1%
2 stars
1%
1 star
2%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
-100
Net Promoter Score ®

Business Details

About

Troy's Auto Service is conveniently located in Paducah, KY. Our shop is staffed with expert technicians who provide quality repair and maintenance service. Call or email us to set up an appointment today. Troy's Auto Service is conveniently located in Paducah, KY. Our shop is staffed with expert technicians who provide quality repair and maintenance service. Call or email us to set up an appointment today.

Categories
Auto Repair, Domestic Auto Repair, Import Auto Repair
Contact
(270) 442-0966
Business Hours

Business Hours

Mon
7:30 AM - 5:30 PM
Tue
7:30 AM - 5:30 PM
Wed
7:30 AM - 5:30 PM
Thu
7:30 AM - 5:30 PM
Fri
7:30 AM - 5:30 PM
Sat
closed
Sun
closed
* No Time Zone Provided
331 Jefferson St Paducah, KY 42001
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Troy's Auto Service's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(89 Reviews)
Write a Review
Recent Reviews
HT
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Hvac T.
Kevil, KY
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/01/2024
0
AC repair
They checked my ac that was not working. Said compressor was good and that the compressor clutch was bad. Said they couldn’t replace just the clutch. First tried to charge $2500 , then when I bocked that , they said $1300. As I didn’t tell them that I am a licensed hvac tech with an auto mechanics background. The guy at counter fed me a line about metal shavings being in compressor as I know they are sealed and they told me nothing was wrong with compressor. I replaced cutch , spent about $130 and now the ac in my van will freeze you out. Not to mention, I repaired it without breaking loose any refrigerant lines. When they first opened, I HAD a lot of trust in them. That won’t happen again .
WH
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Wesley H.
Ledbetter, KY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/15/2021
Great Service
I called this morning requesting a battery replacement for Jeep Cherokee. I arrived at 1:00 PM and was back on the road 45 minutes later.
Great service.
Thanks
Recommended
CT
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Connie T.
Paducah, KY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/08/2020
Great service.
Had a do called garage look at my SUV, said he had no idea what the problem was. Took it to Troy's and within 2 hrs. They called me, told me what the problem was, the cost, and when the job would be finished. Very satisfied with the service, employee's, and the cost. Wouldn't go anywhere else !
Recommended
MM
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Michael M.
Paducah, KY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/12/2019
Consistent & Reliable
I've been dealing with Troy's for over a decade. Nothing but great service.
Recommended
JH
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Jen H.
Paducah, KY
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/30/2018
Never again
Our car was not running all that great so we went and had the codes pulled. The car was then taken to Troy's to be worked on. $800.00 and a week later got the car back. We IMMEDIATELY had the codes pulled on it again ( I am a mechanics daughter) SAME CODES were spitting out. Called Troy's and told them they claimed we did something to the car to cause it to do the same exact problem after we were told it was fixed that they had put heat shields on parts of the engine etc. So we took it to a different mechanic to make sure I wasn't nuts and missing the heat shields etc. The new mechanic said the work they claimed they had done was not done and there were no heat shields. The chalk line we put on a part before Troy's supposedly worked on was still in the same spot like the part was never taken apart to be fixed. Dont waste your time or money. A good mechanics backs up their work, guarantees it. If not fixed the first time bring it back we will fix it again and again until correctly fixed. At least that's how I was taught, my father was taught and his father before him. We owned our own mechanic shop and we always guaranteed our work and my father to this day still stands behind his work. Wished my dad lived in Ky.
Not Recommended
TS
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tresea s.
Paducah, KY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/29/2016
Awesome
Got my 2006 Monte Carlo fixed the same day .Thanks so much.
Recommended
LU
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Larry U.
Paducah, KY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2016
Never oversells Service
Always prompt courteous service, takes care of needs and always with the best for the customer in mind. Will never overcharge or oversell services. Great group to deal with, especially in times of great need. Thank you to everyone at Troys
Recommended
KC
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KEN C.
Paducah, KY
Chevrolet Traverse
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/28/2014
verified customerVerified Customer
Prompt
Normal service, in and out as expected!
Recommended
RD
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RON D.
Paducah, KY
Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/25/2014
verified customerVerified Customer
Awesome
Great job. Been doing business with Troy's for year. Highly recommended.
Recommended
RP
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ROY P.
Paducah, KY
Buick Park Avenue
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/17/2014
verified customerVerified Customer
Quality work, honesty
Every time I take my old car to Troy's, I am impressed with their professional work, and also delighted by their friendliness and honesty. They never suggest that I get work that isn't really needed.
Recommended
KC
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KEN C.
Paducah, KY
Chevrolet TrailBlazer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2014
verified customerVerified Customer
Total Trust
Front axle problems, diagnosed and suggested we not drive vehicle due to danger. Left for repairs. i appreciate their concern for my family's safety.
Recommended
KC
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KEN C.
Paducah, KY
Chevrolet TrailBlazer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/24/2014
verified customerVerified Customer
Saved the day!
On a Wednesday, 4:30 pm, car quit in heavy traffic on Lone Oak Rd, wrecker responded, next day water pump and fan motor replaced.
Prompt and fair, drove home that day.
Recommended
DS
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DAVID S.
Paducah, KY
Honda Civic
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2014
verified customerVerified Customer
Great Service
Been using Troy's for years for my routine car service and maintenance. Very pleased.
Recommended
KC
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KEN C.
Paducah, KY
Toyota Camry
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/06/2014
verified customerVerified Customer
Quick Service
Needed regular service on 2011 Camry, worked me in, waited for car and on my way!
Superb.
Recommended
RD
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RON D.
Paducah, KY
Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/15/2014
verified customerVerified Customer
Great as always
Always treated well. Very honest. Been doing business with Troy's for years and plan to continue.
Recommended
Displaying Review 1 - 15 of 89 in total
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