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Twin City Tire Eden Prairie

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(316 Reviews)
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
2
Total ReScores
4.5
ReScore Average

Business Details

About

Twin City Tire Eden Prairie is conveniently located in Eden Prairie, Minnesota. Our shop is staffed with expert technicians who provide quality repair and maintenance service. Call or email us to set up an appointment today. Twin City Tire Eden Prairie is conveniently located in Eden Prairie, Minnesota. Our shop is staffed with expert technicians who provide quality repair and maintenance service. Call or email us to set up an appointment today.

Categories
Auto Maintenance, Auto Repair, Car Maintenance
Contact
(952) 829-8000

Business Hours

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
8:00 AM - 3:00 PM
Sun
closed
* Central Time (Us & Canada)
12479 Plaza Dr Eden Prairie, MN 55344
Twin City Tire Eden Prairie's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(316 Reviews)

SG
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SARAH G.
Eden Prairie, MN
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/02/2014
verified customerVerified Customer
Good service, challenging parking
The service is good, and people are friendly. I went on a snowy day. Limited parking. I went to park in the last space and as I got out of the car was told to move it as "I need to out the snow there'. Could have been more polite, or indicated me not to park there. Annoying. The oil change was fine though and I will go back again.
Recommended

MM
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MIKE M.
Eden Prairie, MN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2014
verified customerVerified Customer
Thorough Service
Went in for an oil change. They made some recommendations for some other items to consider and were not "pushy" nor did they make me feel guilty like some other auto shops do.
Recommended

JB
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JIM B.
Minneapolis, MN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2014
verified customerVerified Customer
Seamless from appt. to finish.
Set up appt online--easy and got a time that worked for me. Friendly service with quick turnaround.
Recommended

HL
Herb L.
Ford Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2014
verified customerVerified Customer
Category: Service
Herb said they responded quickly when he disagreed with them. The service was fast.
Recommended

SG
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SCOTT G.
Osseo, MN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/27/2014
verified customerVerified Customer
Had rear brakes done
Did a fantastic job, and the job was done on time. 5 star service!
Recommended

TM
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TILLIE M.
Iron River, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2014
verified customerVerified Customer
Oil Change
It seems every time I call for an appt. they get me in right away. I am always on a tight schedule and the last minute easy appts. I love and they are always very nice and accommodating for me. Tillie Mieseler
Recommended

JL
Jarell L.
Eden Prairie, MN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/23/2014
verified customerVerified Customer
Category: Service
Jarell said the service was good. They called her promptly when the vehicle was ready and the price was good.
Recommended

KW
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KELLY W.
Eden Prairie, MN
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/23/2014
verified customerVerified Customer
Great follow up service !
Spoke with the manager and we found out why the coupon wasn't applied to my bill. Things are all resolved now, and they have issued me a credit on my account. Thank you.
Recommended

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/22/2014
Prompt service, Bait and Switch billing.
A little disappointed with what felt like the "bait and switch" game. E-mail sent to me regarding 12.99 oil change. Click to make appt. I did. When I got my bill, there was 29.99 dollars relating to my oil change. 8.50 labor and the rest was oil and filter. I also noticed that I was charged for 5 qts of oil, but the technician side, said they added 4 qts of oil. I will be careful to get the price discussed up front first next time.
Recommended
Larry A. from Twin City Tire Eden Prairie responded on 01/23/2014 08:26 AM

Oops We forgot to add your coupon.
Kelly thanks for calling me back.
I fixed your phone number in our system.
As we chatted on the phone your vehicle does take 5 qts and the memo line you pointed out to me has been repaired in our system. That was a big help, thanks.

Have a great day
Larry


CL
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CHERYL L.
Eden Prairie, MN
Mazda 6
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/22/2014
verified customerVerified Customer
Flexibility
I'm delighted they provided service in a very timely fashion at short notice.
Recommended

DD
Dan D.
Eden Prairie, MN
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/22/2014
verified customerVerified Customer
Category: Service
Dan said he was very pleased.
Recommended

TG
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TERRY G.
Chaska, MN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/20/2014
verified customerVerified Customer
fast service, good warranty
fast accurate diagnosis and repair
Recommended

AY
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ANNA Y.
Hutchinson, MN
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/19/2014
verified customerVerified Customer
Wait time.
I have been here twice for an oil change, once without an appointment and once with an appointment. Both times I waited 2-3 hours for the oil change. They may have topped off some of my fluids and after my permission (1.75 hours later), they replaced a license plate light. Couldn't tell you about the quality of the oil change so I can't assess that, though, the price with a coupon ($13.99 + labor) is good. For the most part, the staff is pretty friendly.
Recommended
Larry A. from Twin City Tire Eden Prairie responded on 01/22/2014 09:53 AM

Anna, I'm sorry about your wait. Our average oil change with rotation and 18 point inspection runs about one hour. We try to set appointments for waiting customers to be quick as safely possible. If you don't want or need the rotation or inspection we can have most vehicles done in twenty minutes to a half an hour.
I looked into your time issue and our schedule showed an appointment at 10AM and our credit card time billed out at 11:12AM. Could you maybe have been early for your appointment.  We are sorry and thank you for your business. We have shared this issue with our team and will work to make our timing better. Hope you give another us chance to do better


AY
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ANN Y.
Eden Prairie, MN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2014
verified customerVerified Customer
Visit was great
As always, oil change was done quickly and staff is always great to work with.
Recommended

DW
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DAVID W.
Eden Prairie, MN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2014
verified customerVerified Customer
Oil Change
In and out on time with great service from all the staff. Thanks!
Recommended

VP
Veh P.
Minneapolis, MN
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/14/2014
verified customerVerified Customer
Category: Service
Veh said this business is good.
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