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4.0

(34 Reviews)

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Recent Reviews

Shrawan S.

San Diego, CA

10/15/2024

Category: Sales

Why it's important

I have been looking into purchasing electric vehicles for quite some time now and started with Tesla and researching the Audi e-torn.

Ryan G.

Bellevue, WA

03/31/2024

Category: Sales

Great Buying Experience!

Purchasing our A3 was a great experience at Audi Seattle when working with Zoltan on our 3rd Audi vehicle. His knowledge and level of service were top notch and we appreciated his attention to detail throughout the buying process. Would definitely recommend him for anyone looking at a new Audi.

Anonymous A.

Puyallup, WA

01/04/2024

Category: Sales

Horrible customer service

I have been looking into purchasing electric vehicles for quite some time now and started with Tesla and researching the Audi e-torn. As much as I love Audi and have owned one before I decided against the brand due to the typical car salesman approach that Audi presented at both Tacoma and Seattle. As a very busy healthcare provider I had to reschedule an appointment with Tacoma and two hours after I canceled they texted saying it was the only day I could buy an E-from from all Audi dealerships. When I called Norman at Tacoma seemed so eager that he kept speaking over me and would let me ask any questions. That’s when I decided to call Seattle Audi and they said exactly what I expected that they could sell them and there was no confirmed recall as of yet. All a ploy to sell a car right then and there. Taylor became my new sales rep and after deciding I wanted to sell my used car and not trade it in along with waiting till after the holidays with expressing this to Taylor, every day became a texting game. I told him multiple times I will go about buying a car the way I want to and I’ll be in touch with him. He kept trying to get me to bring in my used car for trade in which I was warned by friends that this dealership is infamous for low balling on used vehicles. Taylor kept harassing me. I finally decided to end ties with Taylor and purchase a Tesla due to their hassle free buying experience. Never again will I buy an Audi as the sales representatives have made it the worse experience ever!

Cassie C.

Seattle, WA

01/02/2024

Category: Sales

Another Fabulous Experience at Audi Seattle

Another great experience with Zoltan Gyorki, Audi’s fabulous brand specialist! We have bought four cars from Audi Seattle, (love this place) three from Zoltan in the past year. Zoltan is simply a pleasure to work with, has repeatedly exceeded our expectations, making sure we got the best pricing and the exact car we wanted. He is patient, personable and thorough. He is very knowledgeable about all things Audi and has great travel stories! Could not be more thrilled with our interactions with him and our new cars. Highly recommend working with him!

Cassie C.

Seattle, WA

01/02/2024

Category: Sales

Another Fabulous Experience at Audi Seattle

Savannah K.

Seattle, WA

03/31/2023

Category: Sales

First-class, 5-star+ experience, thank you Mike Kingma!

I purchased a Q5 through Mike Kingma at University Audi Seattle and every time I’ve visited the dealership, it’s been a positive, welcoming, and first-class experience from start to finish! I highly recommend requesting to work with Mike Kingma if you’re looking for a 5-star+, top-notch experience where expectations are vastly exceeded. Mike has been providing Audi Seattle with over 40 years of reputable and meticulous customer care, doing everything seemingly possible to ensure the experience commensurate with the Audi name. Thanks to his resolute customer-centric dedication, continuous and transparent communications, and practically immediate responses, I adamantly recommend choosing Audi Seattle for your next purchase! Mike Kingma over-delivered on Audis commitments and I’ve never felt more valued as a customer. Thank you for the fantastic experience, Mike!!!

Curtis F.

Seattle, WA

01/31/2022

Category: Sales

Ecellent service from a knowledgeable salesman

The Seattle/University Audi facility is clean and inviting so I stopped in unannounced to look at new cars. I was met by Julian Pellerin who I quickly realized was professional, pleasant and very well versed in the inventory of cars. We discussed the new car models, both features and benefits and Julian found the perfect car for me. I am very happy with my new Audi and highly recommend Julian Pellerin to also be your Audi professional.

Jason B.

Poulsbo, WA

11/18/2019

University Audo

We had a terrible experience with another dealer the day before. I saw the vehicle online and called. Ron Klock was VERY receptive and helpful. We came in the next day had about an hour to look before heading to an event. We test drove, talked trade, agreed on a price and started the process. We had to leave, but were coming back after our event. During the event Ron texted me about the process and all was good. He had the vehicle ready, full tank of gas and paperwork ready when we arrived after our event. We were there less than an hour, signed and on our way home. I can't say enough good about this dealer. They were very fair with our trade (which had some miles on it) and treated my wife and kids with respect and care. GREAT EXPERIENCE!!! Thank you Ron Klock and everyone at University Audi

Recommended

David H.

Redmond, WA

01/10/2019

Worst experience EVER

I have bought over 200 cars in my lifetime and yes, I have a car problem. I love cars and keep switching them out. I have owned BMW, Lexus, Ford, Toyota, GMC, and etc. This was the first time I ever bought an Audi and it’s been the worst experience ever after the sale.

12/31/2018 I went and bought me a brand new 2019 Audi SQ5. Everything with the sale went very smooth. I was very happy driving out of the dealer. The car was awesome for the first few days and driving a few miles.

On 1/3/2019 the car started throwing out an error code referring to a Park Sense Failure. It went off later that day on a restart.

On 1/4/2019 the car started throwing out the code again and this time started making this loud beeping sound. It would beep, throw the code, and repeat the process every 3-5 minutes. Making this 65K car completely undriveable. I called the dealer I bought the car to explaining the situation to a service technician. I asked him to help with the beeping, he walked me through the process, but it was not a menu option. When I explained what options I had on screen, he told me he was going to transfer me to my sales rep. Next thing I know the receptionist picked up the phone and said my sales rep was busy. I was shocked that I had a service person, transfer to a sales rep for a service issue. I was on the phone that day for over 2 hours. My sales rep was great and got me taking care of. Why in the world would someone from service tell me that a sales rep can help me better?

On 1/7/2019 the service team called me to explain that the part needed is in Germany and will take 10-14 days for them to receive the part. I asked for my car to be replace since I only owned it for a day and Audi offered me $600 towards my payment. Audi is refusing to help me, by replacing a bad car just days after I bought it. What is $600 going to do for me? They basically want to provide the minimal for compensation or help? Why not do the right thing and help a customer.

On 1/8/2019 I received a different loaner car and it had something that looked like throw up in the back seat. I texted my service advisor Andrew at 11:56AM, I am including the text. (The substance was dog throw-up, as the GM called to confess that he apologized. )

On 1/9/2019 I called Audi customer service to ask for a replacement car, but they basically said the $600 was the best they would do unless my car stays at the dealer for 30 days. Why do they car more about profits, then a customer. There has been a nightmare situation on a car I owned for a few days, drove only a few miles, and they think its ok for my car to be at the dealer for more days then I got it. Today my car has been at Audi dealership longer then it was at my house with probably another 10-15 days there.

On 1/9/2019 at 5:05pm service advisor Andrew asking if they can swap a new one out the next day. So, they wanted me to drive around with dog throw-up in the car for 48 hours.

On 1/10/2019 I have owned my car for almost 12 days and 2/3 it has been at Audi Seattle in Service. So, I called and asked for a replacement since the car was only in my driveway for 4 days and almost 8 days at Audi Seattle. I was told that was too costly for the dealership to replace and Audi should replace it. It’s funny when I talked with Audi customer service, they said the dealership should step up. Basically, everyone wants to point fingers at the other one. What happen to taking care of the customer?

My friends said, “Don’t buy an Audi as they always break”. I won’t make that statement yet but based off my experiences maybe they are right.

So in my 12 days, I have been told that everyone at Audi Seattle is exceptional, but when do they start showing they are? Basically, all I see is excuses, they apologize, and say they don’t even know what else to say. I am told that replacing my car is too costly for the dealer but losing a customer for life isn’t. I would advise everyone to really think do you want to partner with this dealer. If you are treated this way, how would you feel?

If you had to clean up throw-up from someone’s dog, get ever excuse why they don’t want to help you and etc. Is it worth it? This is a horrible experience and all I hear is how it’s too costly to fix my issues. I didn’t know me paying 60K to a dealer, to get treated this way, was ok. Why is it ok for me to get treated this way? 60K and get abused.

My sales guy has been awesome and has tried to help, but he doesn’t have the authority. What happened to taking care of the customer? Too bad Jamie isn’t running this dealership….

Jamie is an awesome sales rep and I stand behind his review, it’s what happens after Jamie that is concerning.

Buyer beware, if you are looking at an Audi, do your research and maybe select another manufacture. Based off my experiences so far, I regret this purchase fully and wish I would have bought an BMW. This has been a nightmare spending countless hours on the phone and I have spent more time on the phone or at the dealer with this problem, then driving my SQ5.

Not Recommended

Ramya K.

Bellevue, WA

11/20/2018

Horrible service

I recently bought a Q3 and had to come back for an appointment the service team was very unprofessional and they were only interested in making money. No customer service whatsoever and no one was interested in understanding my concerns.

I didn’t get the same level of customer service when I bought the car.

Not Recommended

Kurt D.

Seattle, WA

07/01/2018

Andrew Kyllo is how a service representative should be!

I love my Q3. But I’ve had to bring in my car twice, out of sheer coincidence, twice in the last month. First, was routine maintenance. Second, a flat tire leaving me stranded. Andrew took care of my needs both times and each time he was more than there to help. First time I dropped my Q3 off on a Friday and I received a loaner as promised. Smart move to give me a new red A3 and as luck would have it, my car which should have been ready that day, wasn’t ready until Monday. I didn’t mind, purely because the loaner A3 was such a joy ride that I almost told them to keep the Q3 and let me keep the A3 S-line. I know I’ll be setting my sights on the A3 or A4 next time. But Andrew was even better when my tire went flat the day before leaving the state for a week. Audi picked up my car and Andrew again kept watch over my car for a week while I was away as I had no time to pick it up. He just has the great attitude that is lacking in so many others in that he really goes out of his way and takes care of you with a smile instead of being made to feel like a burden. Sure, the service department overall is always jammed and busy and sometimes you have to wait , but unlike the others I’ve dealt with there, he saw me as a person and not as the “next annoying customer”. I will be asking for him the next time I’m in.

Recommended

JB M.

Seattle, WA

06/06/2018

Extremely unprofessional and condescending experience

I recently purchased my second Audi, an A6 from Audi Bellevue. Since purchasing from Audi Bellevue, I've heard positive feedback from friends of mine about Audi Seattle’s service department and have been considering establishing service there for my other vehicles. For this reason, I decided to stop by Audi Seattle as I am in the market for a new Audi SUV.

Unfortunately, my in-person interaction with Audi Seattle was far from preferable. It made me walk away from the possibility of purchasing my third Audi with a lot of frustration. My interaction was with a sales associate who possessed a strong combination of immaturity, arrogance and lack of competency in what it takes to facilitate a positive interaction with a customer. Trying to not become too detailed I will highlight a select few:

1. I walked into the showroom anticipating the purchase of a new Audi SQ5. Having researched in advance I believed I had a good idea of what I was looking for. I called ahead in an effort to establish rapport with a salesperson so that they would anticipate my arrival. After arriving hours later and asking for Brad by name, I was pointed towards the showroom and waited 15+ minutes with no update from anyone. After inquiring at the front desk I was told that I was being handed off to Tyler who was “a great sales rep and would take excellent care of me.” This was fine with me; however, it would have been more professional for someone to let me know sooner than me waiting for 15 minutes then having to go inquire on my own.

2. After test driving the car I had a handful of thoughts and questions to ask. When I walked back in the door, Tyler asked me “how did you like it?”. I responded “I liked it, but I have a few questions, concerns and considerations I would like to discuss with you. He replied “ok, so are you going to buy it?” I was floored. I then repeated my statement, “I liked it, but I have a few questions, concerns, and considerations I would like to discuss with you.” I then asked, “is this not the normal next step in the process of buying a car?” He replied, “well a lot of people just buy the car”. Seriously? If that was the case then Audi Seattle doesn't even need sales associates. Very unprofessional.

3. After sitting down, I indicated that while driving the car, I noticed a significant lack of responsiveness when performing a rolling acceleration which most people would attribute to Turbo lag. I explained that I previously test drove an S4 that had the same engine configuration and didn’t feel this same lag in responsiveness. He bluntly suggested that this must have been my ‘perception’ of the performance rather than an actual issue. After leaving and doing a bit of research I found that this lag in responsiveness is a very common complaint which is detailed in many reviews both by media and consumers alike. I wouldn’t necessarily expect a salesperson to openly own up to this as a known issue, but I would hope that they were knowledgeable enough to know it is a common complaint and not blame it on a customer’s inability to accurately perceive performance. If he was actually unaware, I hope he did research afterwards to be better equipped to handle an inquiry such as this in the future.

4. During our conversation, I indicated that the configuration we drove is not exactly what we were looking for. A good salesman would either point me towards another similar car in stock that meets our needs or look at this as an opportunity to push me into a custom order. Instead of doing either of these, the salesman immediately lost interest. From then on out, he directed his attention squarely at his computer screen for extended periods of time, which required me to repeat myself on multiple occasions. When we were leaving, I realized that he had never volunteered his business card to me, so I asked for it and for novelties sake decided to ask about other new or used stock that may have met our needs. I was able to confirm that there were multiple other vehicles on the lot that would likely have met our needs, but these unfortunately for Audi Seattle were never suggested. At this point we were too far past the point of working through additional options.

Bottom line, from the moment I entered the dealership to the moment I left was one of the most unprofessional and condescending experiences I have ever encountered when trying to purchase a car. However, it was completely enlightening since I now do I not foresee purchasing an Audi from Audi Seattle or consider them as an option for servicing my Audi's. If I don't have confidence in their sales associates, I certainly don't have confidence in their service department.

Not Recommended

T Z.

Seattle, WA

05/12/2018

Nice Audi dealer

Excellent dealership with nice show room as well as indoor car warehouse on site. Our sales Jamie Chen is very pleasant to talk to.

Recommended

Nancy H.

Montara, CA

04/11/2018

Out of State Sale

After searching inventories for Audi dealerships all over the western US, I finally found the exact moonlight blue A4 I had my heart set on (tentatively named Heidi). From the time I inquired about availability until I registered the car in California, Jon Pollock was extremely knowledgeable, responsive and helpful. We flew to Seattle to pick up the car and Jon met us with a smile and a sign saying “Heidi” hanging from the front mirooror of our beautiful new car. Jon then spent all the time necessary to make sure we were familiar with our awesome A4. We had a great trip back to the Bay Area and have never regretted our decision buy our Audi from Jon at Audi Seattle.

Recommended

ALISON W.

Seattle, WA

Audi SQ5

12/19/2017

Verified Customer

Category: Sales

Everyone is very nice and helpful.

It was generally a great experience, except the sales person did not tell me everything I needed to bring back when actually buying the car, which led to some confusion and an extended timeline for buying the car. However, in the end he made it right.

Recommended

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