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University Tire And Auto Center - Ruckersville

Average Score
Overall Rating 3.1/5Overall Rating 3.1/5Overall Rating 3.1/5Overall Rating 3.1/5Overall Rating 3.1/5
3.1
(31 Reviews)
-100
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ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
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ReScore Average
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Business Details

About

Since 1995, University Tire & Auto Center has serviced the automotive repair and tire and wheel needs of customers in Charlottesville, VA, and Ruckersville, VA. Over the past 18 years we have expanded into 6 locations in Charlottesville and Ruckersville. At every University Tire & Auto Center location, we offer a full line of Since 1995, University Tire & Auto Center has serviced the automotive repair and tire and wheel needs of customers in Charlottesville, VA, and Ruckersville, VA. Over the past 18 years we have expanded into 6 locations in Charlottesville and Ruckersville. At every University Tire & Auto Center location, we offer a full line of competitively priced tires from the industry’s leading brands, like MICHELIN®, BFGoodrich®, and Uniroyal®. Our ASE-certified technicians are trained to accurately diagnose and repair automotive issues while providing you with honest customer service. Our auto technicians fix automotive issues right the first time. Come into any University Tire & Auto Center location for a quote on an automotive repair service or schedule your next appointment online with your service experts today. ...more

Categories
Tire Sales and Repair, Auto Maintenance, Firestone Repair Shop
Contact
(434) 990-8473

Business Hours

Mon
7:00 AM - 7:00 PM
Tue
7:00 AM - 7:00 PM
Wed
7:00 AM - 7:00 PM
Thu
7:00 AM - 7:00 PM
Fri
7:00 AM - 7:00 PM
Sat
7:00 AM - 4:00 PM
Sun
closed
* Eastern Time (Us & Canada)
8458 Seminole Trail Suite 1 Ruckersville, VA 22968
University Tire And Auto Center - Ruckersville's Reviews
Overall Rating 3.1/5Overall Rating 3.1/5Overall Rating 3.1/5Overall Rating 3.1/5Overall Rating 3.1/5
3.1
(31 Reviews)

CH
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Chris H.
Ruckersville, VA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/25/2024
0
Incompetent employees who lie
I left a review for university tire and auto last week. I have some more issues with trust and lies from numerous staff at this location. To begin again. I originally bought my car to university tire and auto in ruckersville for a tire rotation and balance as well as a state inspection sticker. They called me around noon to state that the car needed new brakes and rotors. I told them to put a rejection sticker on it and I would be by later to pick up the car. A couple of hours later they called back to state the lugs and tread bolts were stretch and needed replacing. I asked them how this happened since they were the last ones to take the tires off and was told that driving at 70mph then slowing down would cause this problem. Note: Last year at University Tire Ruckersville the same thing happen. i have never in my 40 plus years of driving ever experience anything like this before. Went to pay for the repair of the bolts and lug nuts plus the inspection sticker and was told it would be 170. My jaw dropped and questioned the practice in the back. They either over torque them last year or cross threaded them. I told them I didn't appreciate being lied to about the bolt expanding and contracting to speed. Complete lie. The other manager Cory stated I have my car service 1000 miles ago with an oil change and differential Fluid at Valvoline. He was correct. He told me my tires were rotated and balance there since it was complimentary with the oil change. I told him absolutely not. I would have payed an extra 30 to 40 for that service and would have been asked to exit my car for this to happen. He also stated they would need to take my tires off to perform the differential change. Another lie. He even went so far to tell me he called them to verify this. Another lie. I talked to corporate who assured me this was not the case at any of there stations. Cory called me a liar. I told them to call Greene county sheriff department to have them come to hear how they are stealing money from their customers. University Tire did take the labor off the bill. Paid the bill and told them I would never come back ever. When I got home I noticed that the mark I place on driver side front wheel was in the same location. Front tire was not rotated. Called University tire again to ask for an explanation and was told by Cory that they may not have rotated them in fear of more damage to the bolts and lugs. I told Cory he should have told me that when I picked up my car. He went back to talk with the "mechanic" who assured Cory the tire were rotated and balanced. Liar. The only ray of sun was Onnie who I believe is the district manager. Very professional and took everything off the bill except the inspection which I told him I would pay. When I took my car to another shop there were 22mm lugs on two 19mm studs. The two they replaced. Three lugs were also stripped. JSMH. Couldn't believe the incompetence of University Tire Ruckersville. The shop that did the repair Hensley Auto did a wonderful job and excellent work to repair the damage that was done. It's amazing to be that University Tire just didn't eat ten dollars to satisfy a customer. I did give the bill to Onnie and he stated he would need to talk with corporate about it. Once again a shining light for such a dark deceitful place. He stated they would not pay for the fixes. It didn't surprise me. Onnie was courteous polite and valued by me. Wish University Tire had more employees like him. I wish the best for him being in an arena of crooks and so called "mecha
nics". Times must be tough to steal from hard working Americans

MF
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Melissa F.
Stanardsville, VA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/02/2022
0
Poor Service
Had a flat. Needed a tire replaced. Called the day before I brought my car in. Guy said he could have the tire within an hour. We agreed that I’d bring my car in the following morning. I arrive around 7 am and am the second customer in the store. He says it will take about an hour. After two hours they finally put my car in a bay. I hear the technician tell the manager he didn’t find anything wrong with the tire. He also can’t get the TPMS light reset. (Duh). I showed the manager where the leak was coming from when he checked me in.

At 1015 he tells me the tire should be here anytime…..didn’t mention the tire didn’t come yesterday.

Disorganized, poor customer service. Concerning a tire place couldn’t find a leak in the tire. After coming here for years, this experience will keep me from coming back.

SO
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Steve O.
Barboursville, VA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/19/2022
0
Just don't
Where do I start? They will tell you to bring your car in the same day even if they are booked to the gills and cannot possibly get to it. You will be waiting a few days before it gets seen, but that is all part of the experience. You're in more trouble if you are getting an inspection. Minor issues are used to fail the inspection and then, since you are stuck, they will quote exorbitant prices to "fix" the problem. The place is filthy; the service is poor and the manipulation and BS factor is huge. Believe the one-star reviews. They deserve every one of them.

BM
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Bruce M.
Philadelphia, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/15/2019
Good experience
Had turbocharger on Mazda replaced. Job well done. Gave us ride back and forth from hotel while waiting for service to be done over two days.
Recommended

AR
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Ahm R.
Barboursville, VA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/08/2019
Very bad service!!! ???Think twice before go there!!
I called them week ahead for state inspection. They told me first come first serve for doing inspection. I went their store 7am to drop my car and they told me I am fifth in the line but will be done by end of day. Store Clark Curtis told me that he will call me 12PM but never called me to give status. When I called them at 12:24PM they told me that they will let me know by 3PM. I called them again at 3:15pm but Curtis told me that they cannot do inspection. I have to wait till Monday. i am Very disappointed because this is my son car who studies at Georgia Tech, Atlanta. He came in Home (Ruckersville, VA) to do this inspection.
Stay way from them!!!!?????
Not Recommended

JK
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John K.
Ruckersville, VA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/20/2019
Bunch of ass clowns
These guys suck.went for inspection.they failed me for a dirty lens and offered to clean them for 150 per side.I immediately said no.Went home with a rejection got on my good ol lap top went to Ebay and ordered 2 brand new head light lenses with 2 brand new bulbs for 74 dollars and free shipping.They are a bunch of scam artists. Avoid this place at all cost!
Not Recommended

LS
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lisa s.
Stanardsville, VA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/10/2019
Do not take your vehicle here!
I should have listened to the other reviews and avoided this place! DO NOT TAKE YOUR CAR HERE! Dont make the same mistake I did! I brought my vehicle in for new rear brakes. At first they told me my caliper needed replacing, then came back out and said no, it doesnt need to be replaced. I told them I had a long trip coming and they said shouldnt have any problems your good for some time. I didnt know what to believe and was confused but I trusted them to make the right call. MY MISTAKE! Less than 3 months later my rear brakes went bad and the new place I took them to be fixed told me the previous work done on the rear brakes was the cause of the problem. So I am out even more money because of University Tire and Auto Centers - Ruckersvilles incompetence! I called the manger and when someone finally got back to me, took over a week, they said they couldnt do anything for me. The manager said his workers told him they told me I needed a new caliper. That is such bs but it was my fault for not recording the exchange so I would have proof. They offered me no help and no compensation for the faulty brake work they did. DONT MAKE THE SAME MISTAKE I did! Avoid this place, you will be better off!!
Not Recommended

MV
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Mary V.
Newark, DE
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/26/2019
Travel Angels
When I was visiting from out of state for a girls’ weekend with old friends, I had a flat tire that needed immediate repair so I could get on the road. Bill and his team squeezed me in on a very busy Saturday! They called as soon as the repair was finished and did the repair free of charge! In the rush, my spare tire accidentally got left behind so they arranged to UPS it to me in Delaware. They were my travel angels. If I lived in the area, they would definitely get my business.
Recommended

DC
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Dan C.
Ruckersville, VA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/21/2018
Poor Customer Service
Good luck getting your vehicle fixed here! Poor service, they don't make appointments, and they are extremely disorganized.
Not Recommended

CM
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Crystal M.
Ruckersville, VA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/20/2018
Horrible Service and Customer Service.
My father in-law and I was told I needed a flex pipe and Inner tie rod before my car would pass the safety inspection. My father in-law requested an oil change and wheel alignment as well. I made an appointment and dropped off my vehicle at 7:30am, at 3:00pm we dropped by to check the status. Tyler said he was able to save us $200.00 on the muffler work and that car would be ready in a couple of hours. At 3:45 Cody called to ask if they could keep the car overnight, I asked what the problem was? Cody stated everything was done but the safety Inspection. He said 2 of the 3 state inspectors called off sick. I said we would pick up the car and bring it back later for the inspection. When I arrived the car had not had an oil change nor wheel alignment, I was told I needed a new muffler and that the car failed the safety inspection. I asked to pay for services performed, Cody tried to charge for the oil change, wheel alignment, for an outer tie rod and 2 hours labor in addition to the actual work performed. We had to wait 1 1/2 hours to get a rejection sticker put on the car. While waiting i said to my father in-law "something sounds shady", at that point Tyler (who overheard me) started screaming at me that we needed to be understanding because two guys called off sick. He ended up saying "we don't need your business". Tyler did not understand that the under estimate of the extent of exhaust work needed, overcharging for work not performed and miscommunication of the vehicles status had nothing to do with the guys out sick. We took the car to J&P automotive and repairs where made at half the estimate University Tire had given us, additionally they needed to repair pin holes in flex pipe welds done by University Tire. I will not be bring any of my Vehicles back in the future. This place has went down hill. Been bringing my vehicles to University Tire since 2009.
Not Recommended

DI
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D I.
Ruckersville, VA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/22/2017
EXPENSIVE
I went for an inspection today and they told me they wanted to charge me $80 to clean my left headlamp and $165 to replace my right headlamp and I went online and bought two new headlamps for $73. Needless to say, I failed the inspection because I kind of told them what I thought of their prices. And when I got home I noticed my oil was leaking. I will be having my husband return it, unless I decide to.
Not Recommended

JD
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Jim D.
Ruckersville, VA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/17/2016
Just not happy
Last week I went in for an oil change,inspection and the check engine light was on. So I get a call from the service writer. Plugs and wires $700, upper intake cleaning $200, replace gasket in tail pipe $300,and best of all Polish my headlight lenses $150 and $100 to hook up to diagnose computer. So I ended up paying $150 for rejection sticker and oil change. Yesterday my daughters car had a blowout so I dropped off the tire and had them put a new tire on the rim. When I got there today I asked it service writer if he could put the tire back on the car. He said sure but it may be a few minutes because he was short handed I said no problem. After more than an hour wait I just got the tire and went home. Last time I will go there
Not Recommended

PC
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Pissed C.
Ruckersville, VA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/16/2016
Tire repair
Rudest person, Mangers was racist and xenophobic and bigot . I will give them a dime
Not Recommended

LO
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Lauren O.
Palmyra, VA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/27/2016
Nope.
They were very nice, yes. And courteous and friendly. While lying through their teeth and trying to rip me off. Patronizing, insulting, and blatantly dishonest. If you do take your car here, be absolutely sure to get a second opinion before making any financial decisions.
Not Recommended

HL
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happy customer l.
Ruckersville, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/22/2014
Friendly and Efficient
I was hesitant to go to a "big name" shop, I usually take my car to a local garage in Madison Co., but I needed an oil change desperately and a friend recommended I go to university tire, I am glad I did, the prices are reasonable and the staff is Very friendly. The young man who helped me out (I believe his name was James), was sweet and humorous to boot! I will be a return customer from now on, keep up the good work!
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