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Upstate Imports Auto Repair

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1,012 Reviews)
87
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
2
Total ReScores
4.5
ReScore Average
87
Net Promoter Score ®

Business Details

About

We’re proud to be New York’s leading 5-star repair facility. Our location houses over $60,000 in diagnostic equipment, meaning that we can run data logs, program keys, work with both new and used modules, and activate any components in question.

Some of the 5-star repair services we feature include:

Brake services
Engine service
We’re proud to be New York’s leading 5-star repair facility. Our location houses over $60,000 in diagnostic equipment, meaning that we can run data logs, program keys, work with both new and used modules, and activate any components in question.

Some of the 5-star repair services we feature include:

Brake services
Engine service and repair
Transmission service and repair
Electrical systems service and repair
Steering and suspension services
Heating and cooling services
Service on alternators, starters, and ignition
Cooling system repair
Water pumps
Repair of fuel pumps and lines

For your reference, a few of the preventative maintenance services that we recommend to our clients include:

Oil, lube, and filter change
Tire rotation
Brake and transmission fluid replacement
Clean fuel injector
Air filter inspection and replacement
Transmission inspection
Radiator inspection and service
Fan and belt inspection and replacement
Vehicle inspection
Tune-up
Air conditioning service
Battery inspection
Factory scheduled maintenance
...more

Categories
European Auto Repair, Auto Maintenance, Auto Repair
Contact
(315) 303-7309

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
9073 Oswego Rd Baldwinsville, NY 13027
Upstate Imports Auto Repair's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1,012 Reviews)

RW
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Richard W.
Baldwinsville, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2023
verified customerVerified Customer
10
State inspection and fluid changes
NYSI and gear oil changes. Quickly done by the skilled techs at Upstate Imports. I'm a 9 year customer. Pleased with their consistent quality service for our BMW and Mercedes.

TB
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Tom B.
Baldwinsville, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/09/2023
verified customerVerified Customer
10
Always good service
Very thankful to have you available to help with our car. Very professional and wonderful with communication. Very reliable and fast service.

LH
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Lori H.
Elbridge, NY
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/16/2023
verified customerVerified Customer
9
Great place
Great place very nice and informative staff. Kept in touch with us all through the process of our car service.

TB
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Tom B.
Baldwinsville, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/07/2023
verified customerVerified Customer
10
Great
Work was done as asked for. Matt did a great job communicating. Good place to go to.

CP
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Carl P.
Baldwinsville, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/29/2022
verified customerVerified Customer
10
Another professional job!
Reliable, dependable service as I have come to expect. Thanks!

LD
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Luann D.
Liverpool, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/26/2022
verified customerVerified Customer
10
had my car towed in
thanks to Matt and the team. our mini coupe wouldn't start so we had AAA tow it to Baldwinsville. Called and explained the situation and got the usual no problem, we'll try to look at it later today.
They did look, found the problem ordered the part and we were ready for pick up the next day. Always top notch service and response...

RP
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Robert P.
Baldwinsville, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2022
verified customerVerified Customer
9
Quick Service
Was able to make an appointment for the next day! Issue was resolved in less than a one day. Matt is great at following up & explaining each diagnosis. An expired parts only warranty on calipers was honored by Upstate. Thank You!!

RW
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Richard W.
Baldwinsville, NY
Mercedes-Benz E350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/07/2022
verified customerVerified Customer
10
NYSI
NYSI and an oil change. I've been a customer of Upstate Imports for the past 8 years and have had consistently good service from their staff and techs for both the BMW and Mercedes.

DI
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Doug I.
Mexico, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/02/2022
verified customerVerified Customer
10
Job well done
The first person I spoke with was Matt. We discussed the work necessary to bring my 2014 BMW with about 125 thousand miles, and looks practically new, and runs great, up to speed safety wise. He gave me an estimate, the work was done, and the drive home felt terrific!

RW
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Richard W.
Baldwinsville, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/23/2022
verified customerVerified Customer
10
Excellent service, as always
A customer of Upstate Imports for 8 years, I can count on great service no matter the issue with either the BMW or the Mercedes.
Professional service, experienced techs. Repairs and maintenance work always done right the first time.

TW
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Tim W.
Altmar, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/04/2022
verified customerVerified Customer
10
Great repair work
I have been going there for years and my vehicle has always been repaired promptly and never any problems with the repair work. Their technicians are excellent!

SR
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Sue R.
Phoenix, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/03/2022
verified customerVerified Customer
10
Annual Maintenance
As usual, the service I received was top notch! Service on my vehicle before storing it for the winter was excellent! Staff is professional and friendly and Logan did a great job going over the vehicle and taking care of what needed to be done. This shop is the best for servicing my vehicles!

GL
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Gerald L.
Baldwinsville, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/07/2022
verified customerVerified Customer
10
Mini Cooper. Service
I am very pleased with the service I received on my Mini Cooper. It was quickly diagnosed and repaired by the Upstate Imports technician. They got me back on the road to enjoy my Mini.

SR
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Sue R.
Phoenix, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/22/2022
verified customerVerified Customer
10
Latest visit
As always, service at this facility is top knotch! The tech did a great job as always and in a reasonable time frame. Will certainly return with our other vehicles and recommend to our friends!?

AW
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Anita W.
Marietta, NY
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/22/2022
verified customerVerified Customer
10
Annual checkup and state inspection
Very knowledgeable, efficient, on-time, and friendly. Location is exceptionally clean, state of the art and well run.
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