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Upstate Imports Auto Repair, Syracuse LLC

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(437 Reviews)
79
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
1
Total ReScores
5.0
ReScore Average
79
Net Promoter Score ®

Business Details

About

We’re proud to be New York’s leading 5-star repair facility. Our location houses over $60,000 in diagnostic equipment, meaning that we can run data logs, program keys, work with both new and used modules, and activate any components in question.

Some of the 5-star repair services we feature include:

Brake services
Engine service
We’re proud to be New York’s leading 5-star repair facility. Our location houses over $60,000 in diagnostic equipment, meaning that we can run data logs, program keys, work with both new and used modules, and activate any components in question.

Some of the 5-star repair services we feature include:

Brake services
Engine service and repair
Transmission service and repair
Electrical systems service and repair
Steering and suspension services
Heating and cooling services
Service on alternators, starters, and ignition
Cooling system repair
Water pumps
Repair of fuel pumps and lines

For your reference, a few of the preventative maintenance services that we recommend to our clients include:

Oil, lube, and filter change
Tire rotation
Brake and transmission fluid replacement
Clean fuel injector
Air filter inspection and replacement
Transmission inspection
Radiator inspection and service
Fan and belt inspection and replacement
Vehicle inspection
Tune-up
Air conditioning service
Battery inspection
Factory scheduled maintenance
...more

Categories
European Auto Repair, Auto Maintenance, Auto Repair
Contact
(315) 445-2277
Opening in 11 minutes
Business Hours

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
2221 Erie Blvd E Syracuse, NY 13224
Upstate Imports Auto Repair, Syracuse LLC's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(437 Reviews)

BF
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Ben F.
Andover, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/15/2024
10
Excellent Service and great people who care
I have a 2007 Audi A6 and was on a road trip coming back from Montréal going to Pennsylvania. We broke down halfway back in Syracuse as my alternator was shot and also needed a new drive belt. I called Upstate imports and within a few hours they had my car back on the road. They didn’t have the alternator in the shop initially however they made the effort to get it delivered and install it. I Have nothing but good things to say about Upstate imports. Good to see people who really care and want to help while also having reasonable prices.

TJ
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T J.
Locust Grove, GA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/26/2024
0
Horrible
These people damaged my truck , their technicians failed to connect a hose and my engine blew while on the highway traveling. My life was put in danger and they won’t take accountability for there mistakes. After repeatedly telling them something was wrong after the did the service .

VS
Vincent S.
Manlius, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2023
verified customerVerified Customer
10
Onboard computer communication issue
We had a problem with an old Audi TT passing a state inspection. Three different repair shops gave up. Tony and the guys at Upstate Imports went above and beyond, treating the issue as problem they wanted to solve, and not just as job. They eventually chased down the source of the problem, and given the effort involved, I think they must have eaten some of their time. All in all, one of the most professional experiences I have had with a car repair.

DD
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Dean D.
Cazenovia, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2023
verified customerVerified Customer
10
Great Shop
Tony and the guys in service are top notch. 2020 RR sport running smooth and tight. They get you in fast and out after the work is done properly. They check the whole vehicle and report on it thoroughly. Great Communication and they know more about the vehicle than anyone at an authorized dealership in my experience.

MP
Mike P.
Gilford, NH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2023
verified customerVerified Customer
10
Great experience
I live in New Hampshire but visit my parents in Fayetteville. On my way to go home the alternator went on my 2003 Audi Allroad Wasn’t sure where to go, but called up and spoke with Tony who couldn’t have been more helpful. Left my car, picked it up the following weekend. Couldn’t be more pleased with the care and service I received. I hope I don’t have to see them often Lol but it’s nice to have a place that you can trust away from home.

Verified Customer
East Syracuse, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2023
verified customerVerified Customer
10
Inspection
It was so relaxing in the waiting room! And you’re surrounded by really cool cars!

AA
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Alberta A.
Syracuse, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2023
verified customerVerified Customer
10
Friendly professional staff and excellent service
Will recommend to others

FM
Freddy M.
Syracuse, NY
BMW 740iL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2023
verified customerVerified Customer
10
Freddy a Martínez
Very professional they fix my car very well. If you have to use them again I will. Thank you guys.

DP
Diane P.
Syracuse, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/09/2023
verified customerVerified Customer
10
The customer service was incredible. Staff was really friendly and helpful. I recommend if you have a foreign vehicle you take it there
The service was excellent and the staff was friendly and helpful. I recommend if you have a luxury vehicle you take it to them.

KH
Kevin H.
Jonesboro, GA
Mercedes-Benz E500
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2023
verified customerVerified Customer
10
Quick and Outstanding Service!
The team at AutoImports are top notch! Really appreciate the support they provided to me and getting my car back quickly. Will definitely use them again.

BW
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Bob W.
Liverpool, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/03/2023
verified customerVerified Customer
10
Smooth as 'Butta'.
Friendly, efficient service accomplished as arranged.

WH
William H.
Syracuse, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/16/2023
verified customerVerified Customer
10
Oil change
Service was Great ?

TM
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Tony M.
Fayetteville, NY
Alfa Romeo Spider
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/16/2023
verified customerVerified Customer
10
My Alfa Spider
I always feel comfortable being my car to Upstate Imports. Experience, tooling and communication are still in place here, even in these disruptive times

TS
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Thomas S.
Manlius, NY
Mercedes-Benz E320
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/06/2023
verified customerVerified Customer
10
The place to go with your European-made automobile...period.
Do not look any further... Upstate Imports, that's it. Dedicated folks with an automotive knowledge that blows your mind.

RS
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Ross S.
Syracuse, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2023
verified customerVerified Customer
10
Great experience!
Easy to speak to a knowledgeable service manager. Prompt and clear evaluation. Job well done. I’ll be moving all of my service work here for the future.
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