Service Department's Reviews

4.8

(1,635 Reviews)

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Recent Reviews

Jason H.

Oshkosh, WI

10/20/2023

Category: Service

Leaking oil pan and service issues on a Sante fe

My wife and I purchased a brand new Sante fe in July from Van Horn that had about 17 miles on it when we drove it off the lot. Within the first 100 miles (2 days) the oil pan began leaking. When we had it taken in they said the gasket was not complete and blamed Hyundai factory. The manager told me it must have been at the end of a tube and that was why the gasket wasn't compete and he assumed the process was done by a automated machine. I accepted his premise but at no time did he say anything about a dent. The vehicle was there for 2 days as Van Horn “fixed” the gasket, obviously under warranty. They said it was good and not leaking anymore. The vehicle was recently taken in for an oil change at 5,000 miles or so and a couple days later we noticed larger spots of oil in our garage again. I looked and could see seepage around the oil pan again and figured it was leaking for a second time. My wife drove it to Van Horn for them to look at it and they confirm the oil pan was leaking again. This time she was told the oil pan was dented and that was why it didn’t seal right when they fixed it the first time. So the dented oil pan was missed or ignored on a brand new vehicle from the factory (Hyundai) and the first time it was “fixed” by Van Horn. We were never informed the first time that it was dented, only there was an inch of seal that was missing. Again, no mention of a dent. This time Van Horn ordered a whole new oil pan and about a week later my wife takes it in on a scheduled visit to replace the dented, leaking oil pan. She gets there and after a bit is told the oil pan that came in is also damaged, so they have to order another one. So she is out work hours and has to miss more work to take it in on another date as well as gas. This will be the 4th visit to fix an oil pan! Maybe this time it will be done right considering we paid $35,000 for this car and have owned it for 4 months. We have now made multiple trips to fix one simple issue. Hopefully, no corners are cut this time during the repair. I was not there during this visit today but my wife did state the person handling this in the service department was nice, understanding and sympathetic. But this person is fixing others mistakes from both Hyundai and Van Horn. This is unacceptable product quality control and poor service. This all would have been avoided had it been fixed right from the start.

Barbara R.

Menomonee Falls, WI

2020 Hyundai Kona

03/30/2022

Service Type: Maintenance

Verified Customer

Category: Service

Exceptional in every way

I am from out of town. About an hour away from home and I had a flat. I went to Van Horn where I had bought my car and even thu I had no appointment and they were very busy. They took the time to take out the tailor whatever and plug the tire so I could get home. It's been a week now and plug is still tight and holding I feel secure driving. For some reason I am not able to move from 4 to a 5 star rating as deserved.

Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 03/30/2022 01:08 PM

Dear Barbara,

Thank you for taking the time to leave us your honest and valuable feedback, and for taking the time to speak with your service adviser, Jake today. I am happy to hear you were able to discuss your recent visit here and that you were very pleased with the service you received! Please know we are always working to improve your experience when you are here and truly care about you, your Hyundai, and keeping you safely on the road for years to come! Please feel free to reach out to me or Jake at jtramel@fdlhyundai.com at any time. We are always here and happy to help!

Kind regards,
Niki Mand
Service Assistant
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road Fond du Lac, WI 54937
(920) 322-6500 . niki@fdlhyundai.com

Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 03/31/2022 05:13 AM

Hi, Barbara!

Thank you so much for the additional comments! There is actually a second email that was sent to you yesterday giving you the opportunity to rescore your review. Please check your inbox for another email from SureCritic sent yesterday afternoon after you spoke with your service adviser, Jake! Again, we were so happy to be able to help in a pinch and get you safely back on the road!

Kind regards,

Kind regards,
Niki Mand
Service Assistant
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500 . niki@fdlhyundai.com

Employees worked with

JAKE TRAMEL

Verified Customer

North Fond Du Lac, WI

2017 Hyundai Elantra

03/25/2022

Service Type: Repair

Verified Customer

Category: Service

My experience

Great place to take your vehicle to. Staff is always friendly and always have the answers to my questions.

Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 03/28/2022 02:27 PM

Hello!

Thank you for the kind feedback! Our sincerest thanks for taking the time to return our survey! It really means a lot to all of us here at Van Horn Hyundai Service! We are so happy to see you had a 5 Star visit when you were recently in for service! We truly do care about you, your Hyundai, and every experience you have here!

As always, thank you for choosing us and we look forward to keeping you and your Hyundai safely on the road for many miles to come!

Kind regards,
Niki Mand
Service Assistant
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road Fond du Lac, WI 54937
(920) 322-6500 . niki@fdlhyundai.com

Employees worked with

JAKE TRAMEL

James P.

Waupun, WI

2008 Hyundai Accent

03/22/2022

Service Type: Maintenance

Verified Customer

Category: Service

extremely professional and courteous

Had service appointment for engine light on. Austin and Jake w ere awesome in helping me understand the problems and setting up the work and ordering the parts for several issues I was unaware of. I was very pleased and impressed how they worked to help me get the most cost effective deal. Am very thankful for all their help in making me the customer feel confident and cared for!

Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 03/24/2022 06:48 AM

Hi, James!

As always, it was a pleasure to see you and your Hyundai! We were so happy to be able to help get that check engine light taken care of! Our sincerest thanks for taking the time to return our survey! It really means a lot to all of us here at Van Horn Hyundai Service! We are so happy to see you had a 5 Star visit when you were recently in for service! We truly do care about you, your Hyundai, and every experience you have here!

As always, thank you for choosing us and we look forward to keeping you and your 2008 Hyundai Accent safely on the road for many miles to come!

Kind regards,
Niki Mand
Service Assistant
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road Fond du Lac, WI 54937
(920) 322-6500 . niki@fdlhyundai.com

Employees worked with

JAKE TRAMEL

Verified Customer

Fond Du Lac, WI

2020 Hyundai Ioniq Hev

03/20/2022

Service Type: Maintenance

Verified Customer

Category: Service

No customer service

Very condescending, rude, cocky service.

Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 03/21/2022 06:05 AM

Hello,

Ben, here again, I am the Service Manager here at Van Horn Hyundai of Fond du Lac. I had been waiting for your call since last week hoping to see what better customer service we could have provided and how to make this right for you. Please know that this situation has been addressed with the service adviser you worked with, as anything but exceptional customer service is not tolerated here. Please feel free to reply to my email belliott@fdlhyundai.com or give me a call directly in the service office at 920-322-6500 to discuss. Thank you.

Regards,

Ben Elliott
Service Manager
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road Fond du Lac, WI 54937
(920) 322-6500 . belliott@fdlhyundai.com

Employees worked with

JAKE TRAMEL

Jim G.

Eden, WI

2014 Hyundai Elantra

03/18/2022

Service Type: Repair

Verified Customer

Category: Service

Austin and Gerrad did a great job in Fond du Lac, WI

It was determined by my tech Gerrad that the engine in my car needed to be replaced. My service writer Austin submitted my test results to Hyundai and I received a replacement engine under the 100,000 mile powertrain warranty. My dealer Van Horn of Fond du Lac saved the day for me and I will always come back to them for my vehicle needs. Also hats off to Hyundai for standing behind their cars. I will also be sticking with them. Gerrad had my new engine in in a day. I also had some other stuff done to the car which Austin managed to find the parts for much quicker than could be hoped for. Thanks again Van Horn and their great service team.

Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 03/21/2022 06:00 AM

Hi, Jim!

It was our absolute pleasure to be your advocate with Hyundai through the engine replacement process! That is what we are here for! We truly value you as part of our Van Horn family! Our sincerest thanks for taking the time to return our survey! It really means a lot to all of us here at Van Horn Hyundai Service! We truly do care about you, your Hyundai, and every experience you have here!

As always, thank you for choosing us and we look forward to keeping you safely on the road for many miles to come!

Kind regards,
Niki Mand
Service Assistant
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road Fond du Lac, WI 54937
(920) 322-6500 . niki@fdlhyundai.com

Employees worked with

AUSTIN WISNIOWICZ

Verified Customer

Kewaskum, WI

2018 Hyundai Ioniq Hev

03/11/2022

Service Type: Maintenance

Verified Customer

Category: Service

45,000 maintenance

They were very efficient.

Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 03/14/2022 05:43 AM

Hello!

We are so happy to hear you had an efficient visit to our service center! Our sincerest thanks for taking the time to return our survey and for the kind words! We truly do care about you, your Hyundai, and every experience you have here and are so happy to see it was another great one!

As always, thank you for choosing us and we look forward to keeping you safely on the road for many miles to come!

Kind regards,
Niki Mand
Service Assistant
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road Fond du Lac, WI 54937
(920) 322-6500 . niki@fdlhyundai.com

Employees worked with

JAKE TRAMEL

Michael C.

Lomira, WI

2012 Hyundai Elantra

03/04/2022

Service Type: Maintenance

Verified Customer

Category: Service

The Tech's are great at what they do. Followed by a personal and appreciative Service Department

Great Team all around!

Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 03/07/2022 05:56 AM

Hi, Michael!

Wow! What wonderful feedback! Our sincerest thanks for taking the time to return our survey and for the kind words! It really means a lot to all of us here at Van Horn Hyundai Service! We are so happy to see you had another 5 Star visit when you were recently in for service with your 2012 Hyundai Sonata Elantra! We truly do care about you, your Hyundai, and every experience you have here!

As always, thank you for choosing us and we look forward to keeping you safely on the road for many miles to come!

Kind regards,
Niki Mand
Service Assistant
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road Fond du Lac, WI 54937
(920) 322-6500 . niki@fdlhyundai.com

Employees worked with

NICOLE MAND

Verified Customer

Fond Du Lac, WI

2017 Hyundai Tucson

03/02/2022

Service Type: Maintenance

Verified Customer

Category: Service

Expensive repairs

I brought my car in for Service as the check engine light was on and it indicated misfiring cylinder. The repair was done promptly, however the price was over $600 for 4 spark plugs and spark plug coils. These are easy to fix, hence the promptness of the service. I learned that it was an easy fix for about $150 and some basic tools. The price seems quite high for about 20 minutes of the mechanics time.

Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 03/03/2022 12:16 PM

Dear Kevin,

Thank you for taking the time to leave us your honest and valuable feedback. Your service adviser, Austin, had tried reaching out to you by phone after receiving your review to discuss your concerns and come to a positive resolution forward. After doing some digging, it looks as though your diagnosis fee was wrapped into the repair amount, increasing the labor time. I do apologize if the breakdown of the pricing was not explained sufficiently to you at check out.

Please know we are always working to improve your experience when you are here and truly care about you, your Hyundai, and keeping you safely on the road for years to come! Please feel free to reach out to me or Austin at awisniowicz@fdlhyundai.com at any time. We are always here to help!

Kind regards,
Niki Mand
Service Assistant
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road Fond du Lac, WI 54937
(920) 322-6500 . niki@fdlhyundai.com

Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 03/03/2022 12:17 PM

Hello,

Thank you for taking the time to leave us your honest and valuable feedback. Your service adviser, Austin, had tried reaching out to you by phone after receiving your review to discuss your concerns and come to a positive resolution forward. After doing some digging, it looks as though your diagnosis fee was wrapped into the repair amount, increasing the labor time. I do apologize if the breakdown of the pricing was not explained sufficiently to you at check out.

Please know we are always working to improve your experience when you are here and truly care about you, your Hyundai, and keeping you safely on the road for years to come! Please feel free to reach out to me or Austin at awisniowicz@fdlhyundai.com at any time. We are always here to help!

Kind regards,
Niki Mand
Service Assistant
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road Fond du Lac, WI 54937
(920) 322-6500 . niki@fdlhyundai.com

Employees worked with

AUSTIN WISNIOWICZ

Verified Customer

Fond Du Lac, WI

2016 Hyundai Tucson

02/24/2022

Service Type: Repair

Verified Customer

Category: Service

Same as below

Always have a good experience

Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 02/28/2022 05:46 AM

Hello!

We are so glad to hear about you receiving continued great service when you are here! Thank you for taking the time to return our survey and for the wonderful feedback! We truly strive for an exceptional experience every time you are here and are so happy to see you had a 5 Star visit! We truly do care about you, your Hyundai, and every experience you have here!

As always, thank you for choosing us and we look forward to keeping you safely on the road for many miles to come!

Kind regards,
Niki Mand
Service Assistant
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road Fond du Lac, WI 54937
(920) 322-6500 . niki@fdlhyundai.com

Employees worked with

AUSTIN WISNIOWICZ

William H.

Chilton, WI

2018 Hyundai Elantra

02/21/2022

Service Type: Repair

Verified Customer

Category: Service

Disappointed

Love my Hyundai, but have a few electrical issues. They said they couldn't find anything wrong, charged me $116.00 and tried to sell me on other services.

Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 02/23/2022 11:41 AM

Dear William,

Thank you for taking the time to leave us your honest and valuable feedback. Your service adviser, Jake, had tried reaching out to you by phone after receiving your review to discuss your concerns and come to a positive resolution moving forward. We are very sorry to hear about your disappointment with your recent visit and apologize that you have lost your confidence in our recommendations. We truly value you as our guest and would love the opportunity to make this right and earn your business back.

Please know we are always working to improve your experience when you are here and truly care about you, your Hyundai, and keeping you safely on the road for years to come! Please feel free to reach out to me or Jake at jtramel@fdlhyundai.com at any time. We are always here to help!

Kind regards,
Niki Mand
Service Assistant
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road Fond du Lac, WI 54937
(920) 322-6500 . niki@fdlhyundai.com

Employees worked with

JAKE TRAMEL

Kelly K.

Fond Du Lac, WI

2020 Hyundai Tucson

02/08/2022

Service Type: Maintenance

Verified Customer

Category: Service

Great Service

Went in for an oil change. They got me right in and out. Very professional and courteous as always.

Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 02/09/2022 07:48 AM

Hi, Kelly!

Thank you so much for the kind feedback and for taking the time to return our survey! It is always a pleasure to see you! We truly strive for an exceptional experience every time you are here and are so happy to see you had a 5 Star visit when you were in for service! It is always a pleasure to see you and your Hyundai! We truly do care about you, your Hyundai, and every experience you have here and are so happy to see you had a great service visit!

As always, thank you for choosing us and we look forward to keeping you safely on the road for many miles to come!

Kind regards,
Niki Mand
Service Assistant
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road Fond du Lac, WI 54937
(920) 322-6500 . niki@fdlhyundai.com

Employees worked with

LOGAN T MANKE

Timothy H.

Fond Du Lac, WI

2021 Hyundai Tucson

02/02/2022

Service Type: Maintenance

Verified Customer

Category: Service

Very positive

Have had great experiences with the two Hyundai's I've owned.

Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 02/03/2022 01:57 PM

Hi, Timothy!

We are so happy to hear you have great experiences with the two Hyundais you have owned! We truly strive for an exceptional experience every time you are here and are so happy to see you had a 5 Star visit when you were in for service! It is always a pleasure to see you and your Hyundai! We truly do care about you, your Hyundai, and every experience you have here and are so happy to see you had a great service visit!

As always, thank you for choosing us and we look forward to keeping you safely on the road for many miles to come!

Kind regards,
Niki Mand
Service Assistant
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road Fond du Lac, WI 54937
(920) 322-6500 . niki@fdlhyundai.com

Employees worked with

AUSTIN WISNIOWICZ

Mary D.

Fond Du Lac, WI

02/02/2022

Category: Service

Very Well Pleased

Jake was very professional, and very helpful in explaining all services recommended for our 2018 Sonata. I never felt pressured or that he was trying to push more than was actually needed. I would be happy to work with Jake on any future visits.

Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 02/03/2022 01:56 PM

Hi, Mary!

We cannot thank you enough for your stellar review and fantastic feedback regarding our service center and team! Guests like you make us love what we do! I will pass along your kind words to your service adviser, Jake! We are so lucky to have him here on our service team!

As always, thank you for choosing us and we look forward to keeping you safely on the road for many miles to come!

Kind regards,
Niki Mand
Service Assistant
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road Fond du Lac, WI 54937
(920) 322-6500 . niki@fdlhyundai.com

Employees worked with

JAKE TRAMEL

Bruce H.

Germantown, WI

2021 Hyundai Santa Fe

01/27/2022

Service Type: Repair

Verified Customer

Category: Service

Great service

Van horn is a class act and represent the Hyundai brand with pride. Their service department, is awesome Logan,Ben and their team should be commended for their efforts.

Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 01/31/2022 09:55 AM

Hi, Bruce!

We cannot thank you enough for your stellar review and fantastic feedback regarding our service center and team! Guests like you make us love what we do! We truly strive for an exceptional experience every time you are here and are so happy to see you had a 5 Star visit when you were in for service! It is always a pleasure to see you and your Hyundai! We truly do care about you, your Hyundai, and every experience you have here and are so happy to see you had a great service visit!

As always, thank you for choosing us and we look forward to keeping you safely on the road for many miles to come!

Kind regards,
Niki Mand
Service Assistant
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road Fond du Lac, WI 54937
(920) 322-6500 . niki@fdlhyundai.com

Employees worked with

LOGAN T MANKE

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